I've lived in Gig Harbor a couple of years and I had never been here until today. I made an…read moreappointment to get my eyebrows colored, and waxed. My stylist was Nhi, she was a doll! So experienced, and listened to everything I said, and gave explanations, and recommendations, and she picked the perfect color for me for my eyebrows. The salon is absolutely beautiful and so professionally laid out with such warm inviting vibes. I can't wait to go back for my hair consultation this week, and a facial massage in the future. I'm so excited that they opened a few months ago near me! I definitely recommend it if you were looking for something very professional and pampering! The prices are on par and very well worth it!

Kenzie the massage therapist is so warm and welcoming!!!! Love going to get my massage by her just…read morewalk into her treatment room I feel relaxed and cared about

Salon is fantastic. Shampoo chairs are complete recliners with massage. Jason is the best…read morehairdresser you can get; he listens to everything you say and truly cares about making you happy.

I am extremely disappointed with my experience with Salon Riviera and how this situation was…read morehandled. About a month before the appointment, I received an email from Salon Riviera advertising an opening on July 3, 2026. Since I had the holiday off, I thought it was the perfect opportunity to book an appointment. The only thing I found unusual was that I had to pay $247 upfront before the appointment. On July 3, I drove to what I believed was the salon in West Linn, Oregon. When I arrived, the door was locked, and the business had a completely different name. Confused, I searched for Salon Riviera and discovered it was actually located in Gig Harbor, Washington--a city I haven't lived in since 2015. I immediately called the salon to explain what had happened. I told the manager that I live in Oregon, had received their promotional email, and honestly believed I was booking an appointment at the salon near my home. Instead of listening, the manager repeatedly interrupted me, spoke over me, and eventually hung up on me. I asked if I could speak with my stylist, Aislinn, since I had already paid $247 for an appointment I obviously could not attend. The manager refused, saying the stylist was unavailable. She told me she would speak with the owners about refunding me because no services had been provided. Instead, my appointment was canceled, and my credit card was immediately charged the full $247.00. I never stepped foot in the salon. I received no services, no products, and no consultation, yet I was still charged in full. Even if the salon has a cancellation policy, I believe there should have been some compassion and common sense in this situation. I wasn't trying to cancel because I changed my mind--I genuinely believed I had booked a local salon after receiving their promotional email. Excellent customer service means listening to your customers and trying to find a reasonable solution. Instead, I was treated with rudeness, dismissed, and charged the full amount for services that were never rendered. To the owner: My appointment was scheduled with Aislinn on July 3, 2026, at 12:30 p.m. I called your Gig Harbor salon immediately after realizing the mistake. The manager canceled my appointment because I clearly live in Oregon, yet my credit card was still charged $247.00. I have the promotional emails, appointment confirmation, and credit card records showing the charge from Salon Riviera, 5401 32nd Ave, Suite 101, Gig Harbor, WA. I work hard for my money. It takes me two days to earn $247, and losing that amount for services I never received is incredibly frustrating. I expected understanding and a fair resolution, but instead I experienced some of the poorest customer service I have encountered. I cannot recommend Salon Riviera based on my experience. ***************************************************** Erica, I strongly encourage you and your team to slow down, listen carefully, and fully understand the circumstances when customers call your salon or leave reviews. I do not understand why you believe I would have called your salon to cancel an appointment when I had every intention of showing up and, in fact, did show up for my appointment. Unfortunately, I arrived at the wrong salon due to the circumstances surrounding the booking. I have made every effort to resolve this matter directly, but I feel that the way this situation has been handled is unfair and unethical. I believe you owe me at least a partial refund of the amount I paid. I would prefer not to pursue this through small claims court, but I am prepared to do so if necessary. I hope we can resolve this reasonably and avoid taking further action. Terra

Laurie's back!!!! I love that Salon 302 has such an upscale…read morefeeling and service and results, but has such reasonable rates and community feeling. Plus my favorite stylist of over 10 years, whom I met at Salon 302 in the old Regime. Now that the ownership and makeover is complete and settled, and Laurie came back, it's absolutely wonderful. Plus the rest of the stylist team is outstanding. Shannon is a wonderful colorist, Kelly gives the best and most relaxing wash and massage ever. Go in and give them a try.

I had been putting off getting a hair cut for months and I got an appointment immediately with…read moreFaith because she had a cancellation. She was friendly and quick and I love my new haircut. The whole ambiance of the salon is comfortable and welcoming and I love all of the art. I will definitely continue with Faith!

I went to Linda, she was amazing! She takes the extra customer service steps, remembers my…read morefavorite coffee, accommodates my needs for an early appointment, she always takes the time to do a "complete" consult prior to my cut so she understands exactly what I want, and gets it right the first time. She is friendly and kind, don't be surprised when she remembers your whole family names and all next time you go in. This is what we "should" get when we go to a salon! They are doing it right. They use quality salon products and leave there feeling like a million bucks. I would highly recommend!

I've become incredibly picky about where I get my hair done. I've been to multiple salons in…read moreseveral states. I have a sensitive head with very long hair. I also can't stand stylists that talk to their co-workers poorly about other people the whole appointment... or leaving with hair resembling something much different from pictures shown and initial conversation. Last summer I decided to attempt finding a new stylist. I had a balayage and cut with Teri, and it turned out perfectly. I saw her again this month and couldn't be happier with another balayage/trim. She's talented, her suggestions are also spot on, and I receive several compliments.

I asked for a different hair cut and Gina listened to my ideas, evaluated my hair, and adapted my…read morethoughts into exactly the look I wanted. What a terrific haircut. Exactly what I have wanted for years. Thank you Gina!!!

Gina is the best I've been to!! My hair looks always looks amazing, it's exactly what we discuss…read moreup front (no bad "surprises") and she does a fantastic job. Only place I've been going to since I moved to area in '20 and I won't go elsewhere else!!

Serenity Salon has such a cute boutique! Every time I can make it in there I find something I just…read morecan't live without.

I have had my fair share of bad hair experiences, but my experience at Serenity was GREAT!…read more Elizabeth listened to what I wanted and stayed tuned in to my desires as she cut and foiled my hair. She is great and if you are looking for a new gal to take care of your locks, Liz is your girl.

Stylist Since I'm a newcomer to this salon, Kayla took her…read moretime to listen to my wants before carrying them out. She also successfully matched my current haircolor so that the color is seamless. There is no major difference between the old and the new. Kayla is a pleasant individual, and this salon is a relaxing place. Pricing is also reasonable. Highly recommend.

They canceled my appointment same day by text message.. and gave me no other suggested time. Just…read moreto reschedule. Very unprofessional

There is some fault on me for not checking when they are open on apple maps but the website should…read morenot have let me schedule a haircut on Sunday if they are closed on Sundays, I even got a text reminder not to miss my appointment and then when I arrived they were closed, both parties are at fault but they need to fix that on the website

My favorite place, went here for the first time a couple years ago and ever since then it's been…read morethe only barber I go to. Reliably great hair cuts every time, it's nice to go into this place knowing I don't have to stress about getting a bad haircut. Truly skilled barbers, great place, and an awesome vibe. I can truly recommend this place to anyone that wants a skilled staff of barbers who get it right every time