I got my hair trimmed recently. It was my first (and now last) time at Envy. I mostly chose this…read moreplace due to the convenience of scheduling an appointment online, but the reviews were also promising. The lady who trimmed my hair did a decent job and was nice. My review, however, is for an atrocious experience I had with the owner, Brandi Wilson. My sister's first time at Envy didn't go as well as mine. Someone there attempted a balayage that... Well, let's just say she's had to spend hundreds of dollars correcting at other salons. Unsure of how the refund process works, she took me with her to speak with the manager about it. Ms. Wilson was with a client when we walked in. Awkwardly, my sister had to explain her situation while Ms. Wilson washed another lady's hair. She barely looked at us and acted like we were an annoying distraction from her work. Nevertheless, my sister kindly explained that the stylist didn't use the freehand painting technique that one uses for a proper balayage. Instead, she used foils from root to tip, all over, which resulted in chunky highlights that didn't naturally blend in. It was not a balayage in any way, shape, or form. (Picture attached.) Ms. Wilson saw that picture and didn't see anything wrong with it. She responded, first, with a lecture on what balayage is in an effort to discredit us - with misinformation, no less. She said balayage "isn't necessarily a technique" - no, it is a technique. That's literally what it is, what makes it special in the first place - the unique application. The more she talked about it, the more ignorant and patronizing she came across. She told us we have to talk to the stylist and that she could give us the stylist's number. All well and good. But then she left us standing there and continued picking apart my sister's complaint. She kept saying unhelpful, inflammatory things like, "Well if you'd talked to [the stylist] first maybe she would've fixed your hair for free." I don't know if she was in a bad mood or what, but she wanted to argue. Understandably I was irritated by this, but I stayed calm. I said we didn't want the original stylist to fix my sister's hair. Ms. Wilson acted like she had been personally attacked. She raised her voice and became visibly angry, demanding, "What do you want me to do?" I tried to say we just wanted the stylist's number but she kept talking over me. It made us very uncomfortable, so I had to tell her to chill. She seriously needed to calm down; there was no need for her to get defensive and escalate the situation. Instead, she lost it. She started yelling. She told us to leave before she called the police. She shouted, and I quote, "Exit my fricken business!" I was beyond done and going to leave, but we still needed the stylist's number for a refund. So I asked her, calmly, "Could you please give us [the stylist's] contact information?" I thought it was a reasonable request. Still enraged, she snapped, "You know what? Find it online." (We have this exchange on video, by the way.) Admittedly I did call her a name right before I left, but it was my only act of aggression in the whole mess and, frankly, she deserved it after the way she treated us. I will be doing what Ms. Wilson said and staying out of her "fricken" business for good. I'm telling everyone I know to avoid Envy as well. There are better salons in the area that are professional, friendly, and highly skilled - Tease and Ross Michaels comes to mind. Ms. Wilson needs to work on basic customer service skills because this does not bode well for any business. As the owner you represent your entire salon, your staff - even if they are independent contractors. You need to treat customers with care and respect. Don't be condescending. Don't make excuses. A little empathy goes a long way. Doing a little research on balayage wouldn't hurt, either.

Dorthy is such a sweet person! She's amazing at what she does! When I get my hair done with her it…read morefeels like Ive known her for years! The salon looks and feels amazing.

I made an appointment with Alexis Toll after seeing her post on a local FB group…read more I showed her a picture of what I wanted 3-5 time during my appointment. She was pleasant. The salon is very dark. When she was done with my hair, looked darker than I asked for but since it was dark in the salon, I decided not to say anything in front of her new client. I thought it would be better to check it out at home. She was eager to set up a new appointment but I made an excuse so I could evaluate this very expensive hair coloring. My bill with tip was $365.88. I got home and checked my hair in every light in my house. It was much darker than it was when I went in which is not at all what I asked. I asked for an icy blonde and not a brunette. I messaged her, told her I would not make another appointment and said my hair was much darker than it was before I went in. She recommended purple shampoo to help correct her mistake. I would have to spend money to fix it but this is also the same shampoo she told me while she was doing my hair that she wouldn't recommend it for my hair type (I have been told in the past not to use it). She offered to redo it for free but at this point, I lost any ounce of confidence in her. Her mistake, her bad recommendation (other colorists agree) etc. I then asked for my tip back because she truly did not deserve a penny of it. She decided to ignore me after I asked. After she ignored me, I decided to comment on her post, the one I saw to make an appointment. I stated the above with pictures. Within 5-10 minutes (not at all exaggerating) she deleted the post. She decided to post in a local private group of all beauticians etc. in kitsap and she told everyone if I made an appointment to fix her mistake, they need to cancel because I was a difficult client. She blocked anyone who defended me. This post was very hurtful since she made the mistake. I was criticized by a few of her friends who backed her and was told they back her only because she's one of them. She slandered my name, made sure no colorist would touch me to fix her mistake (or take me on as a client) in kitsap, kept 100% of the money, refused to return the tip (I didn't ask for it all, just my tip) and had her friends pm me to harass me. Pictures to show day before my appointment, what I asked for and what I got.

ALEXIS!!! This is a super post to you . When I first inquired about this salon I was nervous since…read moreI have coarse, curly, wavy poofy hair . Every time I get it cut it's always lopsided , or I have a random long piece in the back . This girl is a rockstar !! I had my hair japanese thermal straightened and have been trimming it out so I can enjoy my curls again . She shaped my hair, thinned it out , taught me about curl patterns , how to retrain my hair , correct salon grade products , heat products , inquired about my routine , and even talked to me about color because I was honest and told her I had thermal straightening in my hair still and the color she is seeing is blonde that I had professionally colored back to my original color . I can't wait to go back to start my color journey ! Since I want peak a boos in there ! She was so lovely , knowledgeable and after the cut my hair has been bouncy , light , curly for days ! I feel so confident since I work with doctors and patients all day and they notice EVERYTHING!! The Salon is very neat, tidy, clean and professional . Thank you girl ! I will forever be going back to you .

I went to Linda, she was amazing! She takes the extra customer service steps, remembers my…read morefavorite coffee, accommodates my needs for an early appointment, she always takes the time to do a "complete" consult prior to my cut so she understands exactly what I want, and gets it right the first time. She is friendly and kind, don't be surprised when she remembers your whole family names and all next time you go in. This is what we "should" get when we go to a salon! They are doing it right. They use quality salon products and leave there feeling like a million bucks. I would highly recommend!

I've become incredibly picky about where I get my hair done. I've been to multiple salons in…read moreseveral states. I have a sensitive head with very long hair. I also can't stand stylists that talk to their co-workers poorly about other people the whole appointment... or leaving with hair resembling something much different from pictures shown and initial conversation. Last summer I decided to attempt finding a new stylist. I had a balayage and cut with Teri, and it turned out perfectly. I saw her again this month and couldn't be happier with another balayage/trim. She's talented, her suggestions are also spot on, and I receive several compliments.

One of the challenges of moving somewhere new is finding people you can trust for things like your…read morehair and other services. I got super lucky when I found Brittany! Not only is she amazing with color, but I genuinely look forward to our appointments. We always end up giggling and chatting, and it feels more like catching up with a friend while also getting my hair done. I can't recommend Brittany enough. If you're looking for someone who is talented, easy to talk to, and makes you feel comfortable in her chair, she's your girl.

Gave me a lopsided just below my shoulder cut I asked for about a 3 inch trim when my hair was to…read moremy waist :(

Laurie's back!!!! I love that Salon 302 has such an upscale…read morefeeling and service and results, but has such reasonable rates and community feeling. Plus my favorite stylist of over 10 years, whom I met at Salon 302 in the old Regime. Now that the ownership and makeover is complete and settled, and Laurie came back, it's absolutely wonderful. Plus the rest of the stylist team is outstanding. Shannon is a wonderful colorist, Kelly gives the best and most relaxing wash and massage ever. Go in and give them a try.

This is the worse hair salon I have ever been to. I took my…read moretwo girls to get hair cut with Faith. After our arrival, Faith welcomed us with smily face and a few minutes later she accused my children having bugs in their hair - which they have never had. If this hair salon doesn't like cutting children's hair they should state it right away and not waist peoples time. I did cut my girls hair myself as they were very sad about this experience. I also don't want them to think that this is normal since I have never experienced this level of incompetency from a hair dresser. I would say if you want to go to the salon for no haircut this is the place to go. If you need your hair to be cut I would use a salon that actually physically cut the hair.

I love Kathy! She listens to my concerns & addresses them professionally. My hair has never looked…read morebetter, so I feel great!!!

10/10 would recommend! They have the best products & if…read morethey don't have it they will get it. They are so customer oriented. The vibe was so relaxing, cute, fun& just overall aesthetically pleasing. I received services from Tamirah. Silk Press Goddess! Even a nice trim & steam treatment. Would definitely love to come back when I'm in the area again wish I had them at home with me! With love

I asked for a different hair cut and Gina listened to my ideas, evaluated my hair, and adapted my…read morethoughts into exactly the look I wanted. What a terrific haircut. Exactly what I have wanted for years. Thank you Gina!!!

Gina is the best I've been to!! My hair looks always looks amazing, it's exactly what we discuss…read moreup front (no bad "surprises") and she does a fantastic job. Only place I've been going to since I moved to area in '20 and I won't go elsewhere else!!

The spa is quiet and calming. There is ample parking and the location is right off the freeway. The…read morelobby is welcoming, complete with seating and infused water. I received a custom facial from Christina, who is not only knowledgeable and professional but also extremely helpful with preparing a treatment plan. The spa offers high quality products to assist in at home care between appointments. I haven't found a better day spa in Kitsap County. I highly recommend Isella Day Spa!

I ALWAYS have an excellent experience here, whether for massage (the hot stone is especially…read moreamazing), haircut, or wax (least painful place I've been to!). The staff are friendly and professional. The environment is clean, relaxing, and just overall very pleasant. I also love the yummy tea and fruit-infused water they always offer you.