If you're trying to get to Ramstein AB from Frankfurt or Hahn, and you don't really want to do the driving for whatever reason... then Alex Airport Shuttle is the way to go. Or that's what everyone told me when I was planning my trip to Ramstein. So I took their advice. The drivers were prompt and friendly. I got to sit back, relax, and sleep on my way there....and chat with my new friend on the ride back. The convenience doesn't come cheap, and that's the only reason I'm only going 4 stars. It's a long trip, so I guess the fees are worth it, but OUCH! €85 roundtrip is a lotta chedda! (and that's the rate if you buy the roundtrip up front). You may be able to negotiate a lower rate if you're a group; I'm assuming that's why there are no rates posted on the site. (Speaking of long trip -- that's another point worth mentioning: this way might take you a little longer than driving if there are other stops to be made. That doesn't matter to me, though, because I usually take at least one wrong exit anyway.) Still, like I say, sometimes I just don't wanna do the driving (especially into/out of Frankfurt), and this option is certainly cheaper than hiring a taxi all the way out to the Ramstein area. read more

We've always used Alex Shuttle service to and from Frankfurt. Even when we were stationed to other places than Ramstein we booked the shuttle to Ramstein and rented a car from post. They've always been kind, understanding we were stressed and reliable. It was always a super experience. Now I would not recommend them! We booked them to pick us up after pcsing back into Ramstein with two kids and two dogs. The flight from Texas was delayed and the airport took awhile to deliver the dogs for pick up, so we arranged to pay for the driver to wait. We hurried to the pick up spot as quickly as we possibly could with all our bagage, two dogs, teen and toddler. It was an older gentleman and he was ANGRY. So so angry. He acted as if the delay had been caused by us. We apologized and told him we had talked to dispatch and had paid extra but he seemed so hung up on his anger. We packed the van ourselves while he went to sit in the driver's seat. We got our kids and dogs into the van ourselves. I also speak German and I understood what he was saying under his breath when we were packing up the van. The drive was not pleasant. He drove uncomfortably fast. The van was so hot and awful. We did not complain. We just wanted to get to our TLA without the drama. It was so awful and we were just shocked. It was a very negative experience. read more

Don't USE!horrible service / Unsafe !!!! After giving this company a second chance, "NEVER AGAIN" !!! The first time a colleague and had to wait an hour and half- then we had to drive to a remote area so they can switch drivers! WTH!!! Overall an hour trip lasted 4 hours from the airport !! This time I'm pissed! We have been waiting for 2 hours with a baby If stars is to be given ! No StArs should be, if possible Screw this company ! I contacted the company asking why I had to wait, they didn't even bother replying BS!!! Plus this driver we have is a douche!! Looking though papers and talking on the phone while driving - while There is a infant in the van - Do not useb read more

Alex Airport-Shuttle AAS - Doing paper work while driving with passengers specially with children " unsafe" - Transportation Near Me - Ramstein-Miesenbach, RP

DO NOT USER THIS COMPANY. Awful service...unsafe driving...caused me to miss my flight on one occasion and delayed my plans on another occasion...violent/physical and inappropriate behavior and language. I am pursuing formal complaint. read more

I've used Alex about 7 times and this last time was the last for the rest of my 2 years here. They were late multiple times, forgot to pick me up once, and then charged me 10 euro because my flight was delayed so i missed my connector. I emailed them to tell them of the change as soon as I knew what my new flight was going to be and they charged me 10 extra euros. So.... if you want to be charged extra for things outside your control and you want them to forget you or you want them to be late... use Alex. read more

Definitely recommend Alex Airport Shuttle! My flight arrived earlier than expected and I had about an hour and a half until I scheduled my shuttle. I emailed saying I had arrived earlier than expected and 10 minutes later I got a call asking if I already had my bags. They were quick to come pick me up and the driver was very friendly. If you're traveling alone or with family, I definitely say give Alex Shuttle a try! read more

Shuttle was okay but had to wait for others which had earlier arrivals and did not meet at the meeting point (outside USO) on time. Had to call to locate driver as the driver was not at the meeting point either. Also do not use a Credit Card. They manually make an imprint, charge an extra 4 Euro for a credit card and more than a week later (full 7 days) the charge has not even been authorized nor posted to my credit card. Makes it impossible to complete a reimbursement voucher from work until the charge goes through. read more

Maybe ok if you are the first person of the day, but they took the reservation and then, the day before, pushed me back 90 minutes. And the day of, after calling them in the afternoon and being on time at the meeting point, I had to call them, to which the dispatcher stated it would be another 20 minutes. No call, no heads up. Very disappointed in the poor service. I'd go somewhere else. read more

DO NOT USE THIS SERVICE!!! I made an reservation online and call to verify that the online reservation was good and the person on the phone said it wasn't and then we attempted to do a reservation over the phone. Besides being very rude and disrespectful, the prices went up and a card was required to complete the transaction...neither of which is on the website. Something must be done about this company and the practices that they are conducting. Please don't use this company and there services! read more

Thank you for ruining my trip back to the states, by making me miss my flight. Thank you for ruining the fact that I was going to see loved ones that I haven't seen in a long time. Seriously thank you for ruining everything. A big fuck you to this company. Do not, I repeat do not use this company!! Especially to fellow service members, run away from this company!! read more

We actually asked the information desk at the Frankfurt airport what the best way to get to ramstein was and he recommended Alex. He then called some lady, put us on a list and fifteen minutes later we were on the road. We got where we needed to go in a decent amount of time. It was only €79 for two people one way. This is much less than a cab ride would've been. Also much faster than a bus especially considering we'd had to have walked 30 minutes with luggage in the rain. read more

Horrible! Unreliable service! I made a reservation and they told me the wrong time! Then I get a call from this rude driver telling me that I was late when I was a half hour early from the time i was told. This was also one minute late from my alleged pick up time. So even if I had documented the wrong time, I was literalIy only one minute late! I was literally only one minute away and could see the gate and my pick up point and he refused to pick me up! He shouted at me on the phone like a lunatic when I tried to explain the time I was told. He refused to wait 60 seconds! I think what really happened is that whoever did the scheduling overbooked the van and they had no room for me! Then they tried to make it look like it was my fault instaed of admitting they screwed up. When I asked him why he couldn't wait one minute, he claimed there was a flight leaving out of the airport at 630 AM and he had to leave now! This sounded like a lie because Frankfurt security checkpoint doesnt even open until 630 am. Since I was literally only one minute away, I drove to my pick up point to see if he was there and there was no sign of him! I personally think that he had no intentions of picking me up and was probably never at the pick up point. I think he tried to make it look like it was my fault. When i called the main office, they covered for this horrible man and refused to help! So i was left stranded without a ride! When i asked the lady what i was supposed to do, she said "i have no idea!" Absolutely no sympathy for the problem they created! My husband had to take off of work just to give me a ride to the airport! I will never use this horrible service again! I especially wouldnt recommend this service if you are trying to catch an emergency flight! Horrible customer service! read more

We took a shuttle ride this past Tuesday from Mackenbach to the airport in Frankfurt. The dispatcher asked if we would like to use their car seats, so I said yes, thinking they would be safe. However, I was surprised to see that the driver did not have them installed upon arrival. Furthermore, I was shocked to see that he was unable to install them properly. They were insecure, and I venture to say past their expiration dates. The driver did not have the toddler seat nor the infant seat tethered down with the harness. There was also an old pacifier in the infant car seat upon examination. They were both dirty. This is unacceptable. read more

Alex Airport-Shuttle AAS - This car seat is either broken or improperly installed - Transportation Near Me - Ramstein-Miesenbach, RP

Driver was late to pick up the intended party, he then proceeded to leave us in the vehicle for at current count 45 mins (still sitting in cold van waiting); called the main office and was told that a previous customer missed their flight and was delayed, the driver is inside waiting on that customer. When pressed on how much longer we would be expected to wait, the operator became rude and dismissive. Do not use this service! read more

It will get you there and back. I've used Alex many times and have never been late to a flight. Coming back is another story, on a busy day you may have to wait one or two hours because the shuttles fill up and you get to wait till another shuttle arrives. If you can just pay a friend for gas, probably much better deal for you, especially after an 11 hour flight when all you want is to get home. read more

I have used Alex Shuttle in the past and would highly recommend them for your travel needs. The drivera are friendly and courteous.

Don't use this shuttle. My sister went to frankfurt airport and the driver told her that he's not accepting card. (I have used card twice when I used this shuttle). She ended up paying $100 cash then the driver said he does not have any change! So the driver kept all the money. What a BS trying to make money out of you. I emailed them and no answer. It's about a month now. They also go to different places to pick up people till the shuttle is full. Very bad experience. read more

DO NOT USE THIS COMPANY. When you call they are rude. Once you get past talking to somebody that woke up on the wrong side of the bed, they will tell you that you have a reservation and you are good to go. So you plan on having this supposedly reputable company come and pick you up as scheduled. However, Here is the catch.... If they do not have enough shuttle riders they will just not show up. When you call them at 5 AM asking where the driver is they will tell you he forgot about you or they had vehicle issues. So it's like your girlfriend promising you sex and then not even showing up for the date. So now you are up a creek with no paddle at 5 am. I suggest just skipping the disappointing shuttle service and choose a taxi or phone a friend to help you get to the airport. Bottom line... friends don't let friends ride alex shuttle read more

First and Last time user Had reservations for p/u from Frankfurt . After waiting at designated spot for 20 min . called office to make sure everything was ok . Woman who answered said just" 5 more minutes driver will be there" Long story short - she lied !! After waiting an additional 30 min called back to office some women said it will be just a few more minutes . After a total of 95 minutes of waiting - called back office . Same woman said - ohhh didn't we tell you you'd be waiting for other passengers . NO - that was not conveyed to us at anytime over phone or emails about our reservation. Had it been conveyed prior to day or even on the first couple of calls after waiting we would have made other plans . We ended up arriving at Ramstein 3 1/2 hrs after our flight landed - JAM PACKED into van . Paid 90 euros for two people . ABSOLUTELY A RIP OFF ! Train- faster - cheaper and more reliable . Shocking customer service . No offer of reducing price- apology - nothing . Driver states he wasn't even assigned to pick us up at our arrival. It was planned to pick us up 90 min after we landed . Unbelievable! read more

We've lived here in Germany for going on three years and have many time reached out to Alex's shuttle to help transport our loved ones and ourselves. I have used them at least 13 times without one issue. My parents coming over multiple times, my sister, my brother and his wife. Anyone who comes in or flys out I use Alex's. The vans are clean and the drivers have always been very nice and are always waiting on our guests when the fly in. I book the travel via their website, wait on a reply email for credit card info to confirm everything and no worries after that. On departure they are always right on time. They do better on making flight times than some unexperienced with all of the construction going on, they know their way around to avoid huge delays. Anytime my husband travels for work, they use Alex's as well to get them to the Airport. For over three years, never had one issue. I would recommend them to anyone! read more

Pick up and delivery to the airport is OK if you don't mind a very early pick up and long drive to the airport. If you are the first to be picked up, you can have an hour or more picking up other passengers before even leaving for the airport. However, getting home from the airport is another story. After a 8+ hour trip across the Atlantic, I had to wait an additional 2+ hours before they would actually leave the airport waiting on another group even though there were 2 vans outside. The company's convenience comes first in spite of its committment to customer satisfaction. I do NOT recommend using this company. There are less expensive and more convenient alternatives. read more