STAY FAR AWAY FROM ALERT360 - THEY FAILED ME WHEN I NEEDED THEM MOST
If I could give zero stars, I would.
I trusted Alert360 to protect my home and my peace of mind. I paid for their so-called "top-of-the-line" security system, thinking I was doing the right thing for my safety and my family. Just a few months later, my home was burglarized--and the system completely failed. I had armed it exactly the way they told me to. But when I came back, I found my home violated, things stolen, and the entire alarm system ripped out. And the worst part? It never even went off. No alarm. No call. No police. Nothing.
I cannot explain the feeling of coming home to that scene. You expect your security company to have your back, and instead, I felt completely abandoned.
I immediately turned to Alert360 for help--calling every day, leaving message after message, desperate for someone at corporate to respond. For a full week, I heard nothing. No call back, no apology, no urgency. Just silence. When I finally got through to someone, they said they could send a technician--for $65 an hour. I was stunned. After their system didn't work and I got robbed, they wanted me to pay them more?
The tech that came out couldn't even explain what happened. He was just as confused as I was. That made it even worse--because if their own people don't understand how someone could bypass the system so easily, then who can?
For almost two weeks, I had no alarm system. No protection. No solutions. I felt vulnerable and completely let down. I ended up hiring another alarm company just to feel safe in my own home again--something Alert360 had promised me and failed to deliver.
Then came the cancellation fight. I told them I wanted out, and they made it so difficult. They kept saying they couldn't cancel the contract and instead offered to reinstall a new system--again, at my expense. After all that? Why would I ever want to stay with a company whose system failed and left me exposed?
And if you see them respond to this review saying they "tried to help" or "followed up"--please know that was not my experience. I received no real help, no accountability, no compassion. I'm sharing my story because I don't want anyone else to go through what I did.
In my opinion, Alert360 is unreliable, unresponsive, and completely unprepared for real-life emergencies. They left me feeling helpless at one of the scariest moments of my life.
If your home, your family, and your peace of mind matter to you, please, look elsewhere. Trusting Alert360 was one of the biggest regrets I've ever had. read more