-----SUMMARY
PROS
-After denying us to participate in the large group tour, Pep did offer us a free upgrade to a private tour (after we proposed sharing our negative experience with Better Business Bureau, Yelp, Google, etc)
-Pep hired a driver (Roland) who drove us safely and on time to/from Sonoma
CONS
-I had to keep e-mailing Pep to confirm our reservations
-Though Pep responded to many e-mails quickly, she also forgot to respond to many other e-mails (especially when she is giving a tour)
-Alegro Private Tours were unclear and inconsistent about the Google Offer policy (e.g. weekends excluded, need sufficient amount of people to run tour, reservations are not guaranteed)
-Pep told us that tours were sold out despite our reservations made 4 months in advance
-Alegro Private Tours gave us a tour in Sonoma when we requested for a tour in Napa
-3rd wine tasting was not free (even though the Google Offer advertises this as included)
-tour did not include any educational experience as advertised (we were just driven from point A to B, etc)
RECOMMENDATIONS: I recommend NOT booking a tour with Alegro Private Tours and just going to the wineries yourself (and ask a friend to be a designated driver). This way, you will not feel time pressured and can save some money!
-----DETAILS
In April 2012, I saw a Google Offer for an 8-hour Napa or Sonoma Wine Tasting Tour for $69/per person. Because I saw Yelp had some good ratings for Alegro Private Tours, I felt comfortable in buying this Google Offer for me and my friend (who was going to visit from the east coast).
In April 2012, I contacted alegroprivatetours@gmail.com (Pep Cearnal) to make reservations so that my friend could confirm her travel plans. I had a lot of back and forth e-mails with Pep (mainly initiated by me). At first, Pep asked us to offer 3 optional dates. As time passed, I asked Pep to confirm our reservation for one specific date. Initially Pep confirmed that one specific date but, after I reconfirmed it with Pep, she said that we could only reserve for Saturday or Sunday (she should have told us when I confirmed the first time and also should have put this in the fine print of the Google Offer). At this point, I was annoyed but quickly got over this little detail as long as we could get a tour when my friend was visiting. I chose a weekend day but, several days before that weekend date (when I contacted Pep to reconfirm), Pep told me that all tours were sold out that weekend and offered me a "deal" to pay $130 more for a private tour. At this point, I was OUTRAGED that my reservation I made 4 MONTHS AGO was completely disregarded and now I was asked to pay more on top of the Google Offer. Although my friend and I complained that we were mislead, Pep did not initially accommodate us and recommended that we either take her generous offer to pay $130 more for a private tour or refund our Google Offer. However, after my friend and I let Pep know that we would report our experiences to various venues (including Google, Yelp and the Bureau of Better Business), Pep considered our situation more seriously and eventually got us a private tour with no extra charge.
The winery tour itself was okay. We had a good driver Roland (who partners but does not work directly for Alegro Private Tours). I was disappointed by several things including the following: (1) the tour was for Sonoma (when we requested for a Napa tour), (2) there was no real tour or educational experience (we were just driven from winery to winery) and (3) the last winery actually charged for wine tasting (this Google Offer advertised that ALL 3 tasting are included). read more