After more than 15 years with Allstate, our recent experience with Fairbanks Insurance Agency…read moreultimately led us to move our auto insurance elsewhere and begin looking at alternatives for our homeowners coverage as well. I am leaving this review because I believe prospective customers should understand our experience before choosing this agency. Over the years, we encountered multiple errors with our policies. We generally tried to be understanding and gave the agency opportunities to correct them, even in situations where we did not feel the financial impact was completely resolved. We remained loyal customers. The situation that finally changed that involved requesting a quote to determine the cost of adding a household driver. We believed we were requesting pricing information so we could make an informed decision. The driver was subsequently added to our policy, resulting in additional premium, even though we had not understood our request for a quote to be authorization to make the change. When we questioned this, we were told it was required by underwriting. I repeatedly asked for clarification about how requesting a quote triggered the underwriting requirement, how the rule applies to other licensed household members such as roommates or people carrying their own insurance, and for a detailed breakdown of our premium/refund calculation after we cancelled the auto policy. Rather than receiving clear written answers to those questions, I was repeatedly encouraged to call the office. Because trust had already been damaged, I specifically requested that communication remain in writing so there would be an accurate record. I also made clear that if the agency was not the appropriate resource to answer my questions, I was happy to contact the appropriate Allstate department. The final response I received provided Allstate's 800 number, directed me to information in MyAccount, and stated, "I will no longer be able to respond to further emails." Another significant concern for me was how previous mistakes were addressed. On more than one occasion, responsibility for errors was attributed to individual staff members rather than the agency taking ownership of what occurred. As a customer and as someone who manages people professionally, I found that particularly disappointing. When mistakes happen within a business, I believe leadership should take responsibility for resolving the customer's concern rather than placing the blame on employees. I understand that insurance agencies do not control every underwriting requirement or rate increase, and my dissatisfaction is not simply about the price of insurance. It is about communication, accountability, transparency, and how questions and concerns were handled. After more than 15 years as a customer, I expected a very different conclusion to our relationship. I would encourage anyone considering this agency to ask detailed questions about how quote requests involving household drivers are handled, what changes can be made without additional authorization, and how billing disputes or policy errors will be addressed. Unfortunately, based on our experience, I can no longer recommend this agency.

I recently had the pleasure of working with Sydney, an agent at Allstate, for my insurance needs…read more Her professionalism and dedication were evident from the start. She managed to keep me well-informed throughout the entire process, explaining each step clearly and patiently answering all my questions. Sydney demonstrated a profound understanding of insurance products, ensuring that I had the coverage tailored to my needs. Her communication was consistent and proactive, which made what could have been a stressful experience, quite smooth and reassuring. Her attention to detail and commitment to customer service truly set her apart. I felt confident and secure knowing she was handling my insurance matters. I would highly recommend Sydney to anyone looking for knowledgeable and professional insurance guidance. Thank you, Sydney

first i want to yelp about yelp. I am forced to select a Fidelity location when i don't use them…read moreat any location... I use them online. I am new to Fideltiy and i like of their feature most of all the keeping of my unspent capital in a money market account. Their site is a bit antiquated though. Primarily I find the absence of being able to set a limit order for gtc-ext and gtc-exto very inconvenient.

Brandon was a superstar in helping align a mismatch in names and identification. Arranged a room…read morefor privacy and helped us walk through the process of a name change. Above and beyond service.

An accountant friend referred me to Time4Payroll and I could not be happier. They roll with my…read moreneeds effortlessly. It is nice to not have to worry about payroll, one less thing for me to juggle, and we all know it's a big task to not have to juggle. And because they are a local business you get someone on the line when you call or an email response from the team that day. Can't recommend enough.

Great working with Time 4 Payroll. Always reliable. Good support beyond standard payroll: handled…read moreemployee garnishments and termination.

Teresa Barnard really knows the ins-and-outs of State Farm, and I switched to her agency after…read morehaving trouble with another State Farm office in SW Portland. I was new to the area, so I transferred to SW Portland from northern Washington state, but I quickly learned that not all State Farm agents are alike. In Bellingham, I was lucky enough to have Maryanne Olson at the Jim Harber agency. By contrast, SW Portland was a mess. After weeks of unprofessional, inept handling and all kinds of crazy mix-ups, I started looking into other insurance companies. But I had many years under my belt with State Farm, and I hated the thought of losing that tenure. Finally, I thought to research on Yelp for State Farm agents closer to my home and found Teresa. Minutes after walking in the door unannounced, and without an appointment, Teresa got on the phone with "Fire Company" which is internal lingo for the State Farm operations headquarters. She found a manager in Underwriting, and she solved a weeks-long problem in about 30 minutes. It was wonderful. She was reluctant to have me switch to her agency, out of respect for a fellow agent, but I went online shortly thereafter and did it myself. Teresa and her team are who you want in your corner. She is honest, highly intelligent, very down-to-earth and just a lovely person. I can't tell you the relief I felt when I found her. It felt like a miracle after all that suffering over the other agency. I can't recommend her enough.

Teresa has been my insurance agent for 25 years. I have always had great interactions with her…read moreoffice and staff. Most recently my son bought his first car and he was at the dealership expecting to get car insurance through another company. He found out the new insurance was incredibly higher than anticipated. He called Teresa's office and they were so quick to assist and get him taken care of. They made a potential stressful situation for a young adult manageable. Thank you for continuing to be solid in your customer service.

Mark Creevey is just the kind of insurance agent a family needs. We've worked with him for home and…read moreauto insurance for decades. He is incredibly responsive and genuinely helpful, and has seen our family through quite a few fun things... first house, first car, new driver... but also quite a few hard things including car accidents from fender-benders to some quite serious. Most times, when you need your insurance agent's help it is because something has gone wrong, and you want someone you trust and who genuinely has your back. Mark has never let me down. State Farm has been my lifelong insurance company since I first needed car and renters insurance almost thirty years ago and I don't expect to ever switch.

Mark Creevey and his staff are wonderful to work with, especially during the stress of dealing with…read morethe aftermath of an auto collision. I appreciate being able to have some we can directly call or e-mail and feel like we're talking to someone who knows us and cares about what we're dealing with. And they are so quick to respond and ready to go above and beyond.

Horrible customer service. Went in with a deposit. Lucas was attempting to assist. Would not give…read moreme a printed receipt. Was very interested in telling me what he could not do for me. I had to make a phone call while waiting, he even tried to interrupt my call. I had to verbally ask him not to interrupt my call. He then laughed at me from the other side of the counter. This place in an absolute disaster. Go elsewhere if you are looking to interact with serious business people. You all have been warned...

New branch and excellent customer service to address our walk-in request. The branch is…read moreconveniently located in a newly built section of the Cedar Hills shopping center. Even better, the branch is right on Cedar Hills Blvd.

How many people can honestly say that they love dealing with their insurance agency? I do!…read more Bob and Cheri are such a pleasure to work with, their service is always prompt and friendly and they are clearly dedicated to the best interests of their clients. A while back I had an issue with my auto policy and Bob worked with me on several evenings and weekend days to help me get things sorted out - it's that kind of above-and-beyond care that will keep me with this office for a long time!

Bob Adams is honest insurance agent. If you need help evaluating your insurance give him a call…read more You can also find him on Facebook.

I didn't qualify because I haven;t had insurance in a bit but I'll be back once I qualify as their…read morecommunication and customer care were outstanding. Thanks guys.

Horrible service. I had emailed 3 times to change the policy on an rv, no reply at all, so I called…read moreand spoke with a gal that was going to make sure old trailer was removed and new added. She called back three times to get additional info. A week later, still no update in the app. The lack of response from Kelly made me seek out a new agent. I emailed again asking to cancel my policy and to please respond with confirmation. No response. That was a Friday. So I called Monday and spoke with someone else in her office and they were going to cancel my policies. Two days later I get a vm that they need additional info to add the new trailer ‍ called right back to confirm cancellation and still zero response ! Insane , never encountered such unprofessionalism. Zero stars from me.