Hannah was so incredibly helpful it was ridiculous. Superb customer service…read more Hannah was an amazing sales person. Kind, attentive, good suggestions, found sizes and styles we didn't know were available. I'm so high maintenance when it comes to my shoes and shopping and Hannah made it so easy. Love my new shoes and how easy and quick the whole thing was. Thank you!

Really great place for shoes. Listened to my concerns and after the foot check helped us narrow in…read moremore what would help me. Great as we worked thru multiple shoes & inserts!

Very disappointed. After taking mymoney to make inserts they would not adjust them as they told me…read morethey would. Didn't even seem to care. Definitely won't be back!!! Do not recommend this store

Good spot to find some brands of shoes that aren't necessarily carried in a lot of other places…read more Friendly service, which I appreciate.

Staff couldn't care less about the questions I asked them. There are plenty of other shoe stores…read moreI'll be choosing from here on out. Ones that actually have team members that care about the costumers that walk in their door.

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

Saw some shoes on my phone(fb) that I liked but didn't feel comfortable ordering on my phone so i…read morewent to DSW at the Promenade and Ian ordered them for me. The 11 1/2 was too tight so I went back and another associate (I'm sorry I can't remember her name and it's not on my receipt) helped me with a return/reorder to a 12. Great customer service!!!

Located on the east-side of the Promenade is DSW. My g/f and I decided to browse thru since she…read morefound a great deal at her last visit. There are DSWs in CA and this one was smaller than where I've been to. We went to the clearance area since my g/f said that she found some excellent deals before. Sure, why not? VERY small selection in my size (6). However, she had plenty to select from. I did find a pair of cas Steve Maddens for about $15. She found some hot GUESS stilettos for about $40, although I had to convince her to make the purchase. Checkout was another issue. I didn't have a positive experience with my cashier. She wasn't very friendly and asked for my personal information to sign up for the rewards program. She kept asking me to repeat my info several times since she couldn't "understand". It's not my fault if you can't comprehend lady! I guess it worked out since I did get $5 off my purchase. There was a rowdy group before me, and the cashier made a sly comment into her earpiece to the other employees about them. Not very professional at all. 1 star for my deal; 0 for customer service.

Like most malls, McCain has lost a lot of stores and there are a lot of no-name places there. They…read morehave a boba tea place that is very generic and has the blandest boba I've ever had. Their food court is small and doesn't have much selection. There aren't any cool, fun stores. It's sad to see how malls are disappearing. Sadly, McCain is a shadow of what it was 20+ years ago.

Multiple store for your convenience also have a movie theater for the family on weekend outingsread more

Very Professional! Great People! The Owner helped me with a…read moreshoe polish issue From all the Shoes, Custom Orthotics, Best Darn Tough socks,only socks I will wear! So From Polish to Perfect fit, They are The Best!

Don't waste your time shopping at Tops. Tops has changed in a huge way for the worse. The service…read moreis terrible now and the staff is arrogant. My family went to Tops the day after Christmas. They weren't busy. There were more staff members than shoppers, yet no one offered to help any of us. We were in the store for 15 minutes. We watched staff talk to each other, all the while ignoring my sister, my spouse, my niece and me. we will not go back.

Save yourself the headache.. don't try to purchase shoes from here. I paid for shoes and 5 days…read morelater they canceled my order for no reason and I havent seen a refund yet. Their customer service is nonexistent. I would rate them negative stars if I could. Trash

Do not waste your money here they are a scam site that will not deliver the shoes, if you buy from…read morethis site, the customer support will not help you, they will "deliver" the shoes to the wrong address and waste your time and money. DO NOT BUY ANYTHING HERE

I've been happy with the service here. They don't offer military discount so that's the reason for…read more4 stars. The staff was friendly but I've never seen them greet you in the aisles to see if you have questions or need additional assistance. Occasionally they say hello when you walk in. They have a vast selection and we can always find what we're looking for at reasonable prices.

It was 6:55 and they said the store was closed. The hours are until 7:00. I just needed to run in…read morefor a quick purchase. Your corporate office should know that you are not staying open your business hours that you have posted.

Firstly, this is quality gear. If you live in the state, I think you should support local stores…read morethat carry equipment like this, or you would have to order it online blindly. Also, it's good to be able to get gear when you need it. While in the store today, I heard the staff joking about flatus of some other customer. The staff concluded the person with flatus had serious health issues. It wasn't I who passed gas, but I was thinking that customer could still be in the store (a 2 story old house). They don't know how much business they just lost by insulting customers. I decided not to buy any gear here. As a spot check, I compared a Camelback that sells here for $150 to online prices. Online it was $90. Again, it is worth supporting local outfitters. In this case, the markups were too high & the service was lacking. I had been in the store for some time without being greeted or offered shopping assistance (came in to look at Hobie catamaran gear & possible gifts for a group of teenagers). The staff took time to discuss flatus, but didn't have time to say hello.

In preparing for a climbing expedition in Ecuador some items I had ordered online well in advance…read moredidn't arrive due to covid-related supply chain issues. I'm new to Little Rock and stopped by several local "outdoor stores" with no luck because they essentially only sell clothing. Luckily I found "Ozark Outdoor Supply" that actually stocks "gear." This store had everything I was needing plus knowledgeable staff that were fun to visit with while shopping. The expedition was successful on Cotopaxi and Chimborazo. I thank Ozark Outdoor for their help. I look forward to going back and getting the scoop on the local outdoor scene.

Not very friendly & I felt very uncomfortable in the store and couldn't get out of there fast…read moreenough. Naw I'll just go somewhere else.

Wasn't around my normal shoe store so I decided to stop in and see what the store was all about. I…read morereceived excellent customer service. They measured my feet, I got my foot analyzed, and received help finding the correct shoe that fit my needs. If I am back in the area I will definitely be stopping by the store again.