I had a very disappointing experience with Stone Springs Family Dentistry in Aldie…read more I went in for two crowns, and the dentist, Dr. Grossman, was very rough during the procedures. It made what should have been a routine experience unnecessarily uncomfortable and stressful. On top of that, I was referred out for a root canal to an out-of-network specialist without that being clearly communicated to me. This ended up costing me significantly more than expected. Because of this referral, I quickly exhausted my insurance benefits and was left paying much higher out-of-pocket costs. To make matters worse, when I raised concerns about this, the office was not willing to take responsibility or work toward a resolution. I was still charged an additional $647, which they would not waive despite the circumstances. Overall, this experience was frustrating both from a care standpoint and a financial transparency standpoint. I would strongly encourage others to ask detailed questions about referrals and insurance coverage before proceeding here.

This review reflects my personal experience only, but I feel it's important to share. I went in for…read morea simple routine cleaning with no pain or symptoms. I expected a normal appointment, but I was told I needed deep cleaning, four fillings, and even molar extractions. At checkout, I was suddenly informed that the practice was out-of-network, even though the person who booked my appointment had checked my insurance. This should have been disclosed upfront. I cancelled future appointments because of this. A couple weeks later I felt food getting stuck in one tooth, so I asked for my exam notes and X-rays so I could see an in-network provider. I only received the X-rays -- no clinical exam notes -- which meant I couldn't take that information to another dentist. This made me feel stuck and forced to return. On November 12, I went back for what I believed were simple fillings that I was quoted around $260 for when making an appointment. After I was already numbed and lying in the dental chair under anesthesia, the dentist told me out of nowhere that I now "needed a crown" instead. The billing staff then told me the cost would be around $1,900. I was shocked and confused, especially because I could barely speak clearly due to the anesthesia. When I questioned it, instead of explaining anything medically, I was repeatedly told about payment plans. I sent the billing staff back THREE separate times asking for clarification, but each time I felt more and more pressured. At one point, I was told that because the holidays were coming, the office would be closed for two weeks -- and if I didn't get the crown right now, I might end up with an emergency. Hearing that while numb, unable to fully process, and already anxious made me feel scared and trapped. I did not feel like I was given a real choice in that moment. I ultimately agreed because I was frightened and overwhelmed, not because I was comfortable with the treatment plan. Only after getting off the chair did I notice more concerning things -- the discount I was told about was not honored, the charges were confusing, and none of the explanations made sense. I left the office feeling taken advantage of during a time when I was vulnerable and unable to advocate for myself fully. No patient should ever feel pressured into a costly procedure while under anesthesia. I hope this office truly reevaluates how they communicate, disclose costs, and treat patients who simply want honest information and options.

I went to Elan Dental for a filling. They completed the filling on one side and scheduled another…read moreappointment for the other side. However, when I arrived for my next appointment, they claimed I did not have an appointment for the filling. Instead, they had scheduled me for a deep cleaning, which I never agreed to. During the visit, they pressured me into getting the deep cleaning, insisting that it was necessary before they could proceed with the filling. They also threatened to charge a cancellation fee if I refused. When I asked to continue my original treatment and complete the filling as planned, they flatly refused. They made it clear that unless I agreed to the deep cleaning, they would not proceed with my treatment and would impose a cancellation fee. This experience made me feel that they are highly unprofessional and more focused on making money than providing honest, patient-centered care.

My family has used Elan Dental for the past 3 years. The culture in this practice from the front…read moredesk staff to the chair side care providers is simply one of the best we have ever experienced. They are always prepared for our visits, estimates are prepared ahead of time and provided in writing meaning there are never any surprises and you always know what to expect before your visit. The care from the hygienist, chair side assistants, and Dr. Kwon is equally impressive! I spent 30 years in the Navy and I've sat in a lot of dental chairs during that time, Dr. Kwon's skill and quality of care is second to none! No one cares how much you know until they know how much you care! Elan cares about my family and we plan to be loyal customers well into the future. Thank you Dr. Kwon for your leadership and positive care culture provided by your team!

Great location, great staff and wonderful doctor. Dr. Marvdashti is one of the best Detists I have…read morecome to know. Professional, knowledgable and caring towards patients. Her staff and office is also great.

This is one of the best dentistry offices I have been to. The front desk is very nice and…read morewelcoming. The office is beautiful and all the equipments are state-of-art. Dr Nikta is vey friendly, knowledgeable, skillfull. She explains very well and takes the best actions for all my treatments.

All of the staff at Aldie Family & Costemic Dentistry were so warm & kind…read more I needed A LOT of work done & they were very accommodating & squeezed me in. I was amazed with the technology they had to prep & create perfectly fitting crowns same day. No one in my family/friends could believe that was possible as they've always had to wait days or weeks for it. I want to personally thank Dr. Kanumilli & her assistant Carla for all their hard work. They were incredibly patient, professional & skilled. I am extremely happy with the results, best Dentist I have ever been too! Thank you so much for fixing the years of pain & discomfort & for giving me my confidence back!

very bad experience, wouldn't recommend to anyone, it's always the patient's fault, either my mouth…read morewas too small or my jaw was too deep. Thoroughly disappointed!

Amazing and awesome!! I'm from out of town and Dr.Kim was able to see me in such short notice. One…read moreof my fillings came out at night and I needed to be seen quickly. She was swift, courteous, and patient. Too bad she's not in my town or I would switch! She even got my bite pretty quickly. Thank you Dr.Kim!

Nothing but high accolades for Dr.Kim and her teammates at Pinebrook dentistry…read more I've had a privilege to be under Dr.Kim's care while undergoing Invisalign treatment from March to August 2019. I truly appreciate Dr.Kim's attention to detail, professionalism and flexibility that produced a fantastic Invisalign result. For those looking for fantastic dental/orthodontic care, I wholeheartedly recommend Dr.Kim and her team at Pinebrook Dentistry to be your #1 choice!

Dr Cao is a breath of fresh air in dentistry. Kind, thorough, and genuine. Her staff is friendly…read moreand patient, and the hygienist who cleans our teeth is unbelievably gentle, yet effective. More so than any other hygienist we've been to. The facility is clean and straight forward. We are very happy with this practice!

Beware and confirm with your own insurance before getting services from this office. They don't…read morehave integrity in my experience. I had a change in insurance plan, even though the payor remained the same. I brought a copy of the insurance card with me and notified the front desk about my new insurance and asked if they are in-network. They told me they accepted it and everything was fine. Luckily, I only had a basic cleaning and no other services. A few months later I received a bill from the office for about $200-$300 for that visit and when I asked them about it, they told me my insurance is out of network with them and that they told me "they accept the insurance," not that they are in-network with it and the out of network cost is around $200-$300 for that cleaning and there was nothing they could do about it since they already told me "they accept the insurance and I should have known the difference between accepting an insurance versus being in-network. That's quite deceitful. I've been a patient at other dental offices and medical practices and when I present my insurance card, they will honestly let me know if it's in network or not and they don't practice clandestine acts like this office. I'd rather they tell me upfront that it's not in-network and let me know that there would be costs associated with being out of network instead of saying "we accept this insurance." My advice is to not trust this office even if they tell you it's in network because it might not be true and double check with your insurance. FYI, they also use paper charts which is archaic in the setting of current medical EHR technology. Consider all the other dental clinics in the Aldie area, they are much better and wished I had left this one sooner.

Joanne is why I come to Smiles. She is my dental hygienist and SO MUCH MORE. When I call I make…read moresure I see her, and honestly any dentist is fine. I mean the dentist just comes in for like 3 minutes at the end. My sister and brother also see Joanne, she is our favorite. She got me on a waterpik, and she encouraged me to move my Invisalign treatment. I started my treatment in SF and moving to VA during the pandemic. I didn't know I could move treatment. I kept telling me ortho in SF I moved and they kept seeing me virtually and sending me trays. They didn't tell me I could transfer!!!! Thank goodness of Joanne. I am seeing Kravis in SR. He seems smart but I have no idea what is going on since he doesn't explain anything to me. I went twice and called in trying to get answers. Finally I just moved up my cleaning appointment just so I could see Joanne. I told her about my ortho treatment and she explained why she thinks Kravis is taking me off plastic trays and moving to a metal hawley retainer. She is amazing. I love her!

I had been a patient for the past couple of years. The care was ok. I require Nitrous Oxide to be…read moreable to relax and let the Novocain work. They were never able to get me into a state of comfort like I had previously elsewhere. I was told on my previous checkup I need to replace an old bridge. I understood and they were going to get it approved by my insurance. That was almost a year ago. I had one visit since and called twice about it, each time I was assured they would get back to me. To this day I have never heard back and stopped going to them.

Dr. Linh is very friendly and makes patients feel comfortable right away. Their expertise and calm…read moreapproach help reduce any anxiety about dental procedures. I highly recommend Dr. Linh to anyone looking for a skilled and caring dentist.

Sri the dental hygienist was very knowledgeable and very personable she made me feel comfortable…read moreand treated me well while taking my X-rays and performing my cleaning. Dr Nguyen and team are amazing. From Amy at the front all the way to the back A+ experience.

Very patient with my baby. The Dr was kind and explained everything so I could easily understand.read more

Overall a great experience. Made an appointment request online and worked out the papers via their…read moreApp. We are in stone ridge, so the location was super convenient (especially since his pediatrician is in that building as well)- always has parking and is literally up the street from us. It was the first dentist appointment for my son, so I was a little nervous (dentist + a stubborn 2 year old is always a challenge) but everyone there was wonderful. The waiting area was clean, with just the right kind of toys (entertaining for him but easy tell they were kept clean). They did a covid survey via text and checked temps, had you sanitize hands, etc. The appointment itself was great- she had all kinds of tricks to win my son over (even a balloon sword she made with the little air gun). She was very patient and sweet with him. The environment was very kid friendly, and he even got a prize at the end. Overall, we are looking forward to future visits. Highly recommend this office- especially if you are nearby.

Been to 4 dentist my whole life and there has always been a reason for me leaving the first 3. This…read moreplace is very professional, clean, organized and the dentists and cleaners know what they are doing. Have not found a reason to quit this place. Fun fact the chairs massage your back. Solid 5/5.

Love Love the staff here. Never had any problems with anything. They are sooo nice. It is nice that…read moreI can schedule my husband and I at the same time to do our cleanings.