Twice in the past year their Telford HQ (they also have branch offices) replaced the windshield in…read moreour '12 Jeep Grand Cherokee. They couldn't have been more helpful, especially as this called for factory glass because of embedded wiper sensors that user comments on the Internet point out don't work properly with cheaper aftermarket glass. They ran the gauntlet for us with State Farm, as approval is a huge pain, then did the installation perfectly both times -- exactly like it came from the factory. They also explained installation and manufacturing details, obviously taking great pride in what they do. Safelite is handier, but if you prize having the job done just right, go here. No greenhorns -- the guys I talked to in and out of the shop to seem to have worked most of their lives at Alderfer, and it shows.

Alderfer Glass made screens for large jealousies windows. I…read moretook old screen for them to measure size. I did not get a phone call to inform me screens were ready to pick up. When I called them I was happy to pick up my screens x 12 at $100.00 a piece. Once home we immediately tried to insert our new screens and the size was wrong. I understand mistakes happen. What was Frustrating was there was no mention of 'we are sorry for any inconvenience. Instead, I was asked multiple questions that found myself needing to remind them this was their error. Then I was told I needed to bring the screens back. I had to call back again to request they do not cash my final payment check. So I loaded the screens in my car and 3rd trip back to the store to make a return. No surprise, again there was no apology for the inconvience. Please note I am not asking for an apology for the mistake - WE ALL MAKE THEM. There was no offer to maybe take a few bucks off due to the added burden of multiple calls and trips to thier store. No offer for possible delivering the screens to my home as an added gesture for a mistake made on their end. Nothing. This is simply gross. I wonder if it was my husband returning the screens an apology would have been offered. So much for doing business with a community business. I'm disgusted over this company's ignorance and speaks to much of why people feel angered by ignorance and greed In today's times. I write this to help the next customer - and maybe for Alderfer Glass to consider adding a reminder to employees on customer service. Not one person there uttered the words we are sorry . I did get multiple calls on a quote for a door - funny they can reach out multiple times to try to capture a sale. NM

We are doing some renovations in our house and accidentally broke one of the glass rectangles on a…read moreFrench door. Derek responded to my request within a few hours and was always very responsive after that. I got a few quotes from other businesses as well but this one was much cheaper ($150 compared to other quotes that were between $250 - $390) and also have he most responsive pro. We set up an appointment for just 4 business days after the first message. Two people came in around 11am, were very careful and were done within 30 mins. They were very careful and cleaned up afterwards. The door now looks as good as new! The one small thing I wasn't very happy about was that they were not wearing masks but other than it was a great service and a great cost!

Great fast service and communication Derek was responsive and understandable. Would use againread more

An act of vandalism left our side car window broken on a record-breaking cold week. After dealing…read morewith a lot of negative people that made me feel like I was inconveniencing them, the two ladies I spoke with at Scott Albin Glass were pleasant and took the time to explain how the glass replacement process worked and how the insurance company will handle this. They never made me feel dumb or like I was wasting their time. Not to mention that they got back to me within five minutes with a quote - which came in $100 cheaper than the more popular, national company. AND they did not charge to come out and fix my vehicle at my house because we were within their service area. They called me first thing the morning they came out to tell me they were on their way, and my mom - who was here to give them the keys - said they handled everything themselves and were kind. Not only did they fix my window, they vacuumed out the glass inside the car! All of this was on one of the coldest days of the year. I will ALWAYS use them for my glass needs - both auto and residential. They act like they want your business and they followed through on everything they promised. THIS is the benefit of choosing a small business.I will recommend them to everyone.

They don't answer their phone and instead direct you to text them. (This is for the residential…read moreglass side of the business, not the automotive). Not even a response to the text. While these folks are more local I ended up using Pro Glass where they do answer their phone and do a quick and affordable job of the work.

Fast service is an understatement. I called at 10 o'clock on a Friday morning explained that I…read morewanted a very special 48 inch circular window installed that I had ordered. It was a unique insulation in that involved electricity to have the window go from clear to opaque. Mike asked for a text with A few pictures and I sent three. He responded with a quote Within 10 minutes and was able to send his two wonderful workers within 35 minutes. I was amazed. They did a great job knew exactly what they were doing and did in fact have the special manufacture's specified sealant that was not the normal for most windows (due to the electricity). The service was excellent, follow through by Mike the owner addressed every issue. Upon payment he emailed a paid receipt within five minutes.The work was accomplished in Gwynedd Valley And I was happy that I was able to support a very good Norristown business. Add a very reasonable cost I should mention. Good job Mike and your team.

1 Star - Extremely Disappointing Customer Service…read more Our experience with Norristown Glass Co. has been very frustrating. We had a bathroom glass door installed on July 28, and less than a month later, the door is misaligned and difficult to open. My husband reached out on August 15 and August 17, but there has been very little communication and no meaningful follow-up from the owner. We were also told that the owner wanted to charge $350 to repair the door without even coming out to inspect it first. Because Norristown Glass Co. was recommended by our contractor, we expected a much higher level of professionalism and customer service. Instead, we ultimately had to ask our contractor to go with us to the company's storefront just to get someone to acknowledge the problem and tell us that a worker would come out to inspect the bathroom door and determine the next steps. Even after doing that, there has still been no communication from the owner. The issue isn't simply that the door needs attention. Problems can happen with any installation. The bigger issue is how the company has handled it. A customer should not have to chase a business, physically visit the storefront, and involve the contractor who made the recommendation just to get someone to look at a door that was installed less than a month ago. This has been a poor reflection of Norristown Glass Co. and, unfortunately, a poor reflection on the contractor's recommendation as well. We are still hoping the company will step up, inspect the door, and resolve the issue appropriately. But based on our experience so far, the communication and customer service have been extremely disappointing.

They came to address the clogged drain issue. However, they charged $1500 to replace a sewer vent…read moreand attempted to unclog the drain using a sink, which unfortunately did not resolve the issue. I'm still experiencing the same problem: water from the washer continues to flow into the kitchen sink.

From the owner: J Clark Construction or known as Clark J Construction is a privately owned Bathroom remodeling,…read morerenovation and repair company located on 1035 Minnesota St, in Hancock, Michigan, United States of America. The company is established by John Clark, in the year 1987 and incorporated in Michigan. Mr. Johan Clark is an experienced renovation and remodeling expert, who is steering this company with a team of professionals. J Clark Construction is legally licensed, having sufficient insurance and security bond to execute the remodeling, renovation and other various construction and repair works. The company has branch operations at Everett, Belmont, Newton, Melsore, and Rowley area. Guaranteed repair works are offered by the company and as a goodwill gesture, CAD aided computer generated estimated are offered to customers free of cost.

I highly recommend Anywhere Glass for all your glass needs. They did an excellent job replacing our…read morestorefront glass. Tom, the owner and his son Tom were very professional and courteous. Their workmanship is top-notch, and I'm impressed that they don't need big advertising or publicity to prove it. Coventry Beer Station.

I had a broken kitchen window and called another company that did not return my call but Anywhere…read moreGlass called back promptly and came out the same day. They said it would take a little over a week and they delivered. The service was professional and friendly. I would recommend their service.

Came on time. Very professional was able to adapt a part to our door allowing the repair to be made…read morein a single visit.

This was the worst customer experience! I give kuddo's to the AI answering the phone as it appears…read moreto have been nicely done. The problem is, first appointment no one showed up. No call, no explanation. So when I called they said "oh, your appt was canceled, but they didnt know why". So I again rearranged my schedule to make another appt. So after no one showed up I was told, "oh, the guy had an urgent personal matter to take care of". Again, no call, nothing. I cannot do business like that. My time is also valuable and shouldnt be disregarded. I cannot do business with a company which cannot even make a call and just doesnt show up......twice.

This was the second time I used 2HourGlass…read more The first time was one broken window and one foggy window. This time was for two foggy windows (one was pretty bad with lot of water). Replaced in about 1.5 hours. Simple. Other glasses places wanted more and needed to order glass.

There are certain things in life that you never consider. Having someone break into your home and…read morearriving to a broken window is not on the mind of many including myself. Thank the lord 2hourglass exists! I called up not knowing how horrible of a process this would be. My neighbor informed me they repaired a window a few years ago it it cost almost $1000! I called up and all I had to do was send them a photo! They confirmed they can fix and and be here today they lived up to there name. The technician Alex was so polite and informative, he actually took a look at a few windows I was having issues with staying up and he gained a customer for life. Thank you 2hourglass and thank you Alex!

I had two technicians show up on time, the work was clean, quick and they were very…read moreprofessional!!!! Support local business!!!!

Could not be happier with their service! The two gentlemen who came to replace my windshield were…read moreextremely professional. They worked together efficiently and you can tell they really enjoy what they do. Both we're very pleasant to talk with and really know their job. I will be recommending Mr. Windshield to everyone. On a scale from 0 to 10 (10 being best) they are at least a 12. Mike B. Pottstown, PA