I've been going here off and on for 20 yrs. Never had a problem. They have done cleaning and alterations for me. Everything turned out fine.

I had never used this business' services before. When I pulled up out front, I should have run right then and there. Dingy is not the best way to describe this eyesore. I walked inside and the little area where they receive your goods was filthy, out dated and disgusting. Then an older gentleman with gray hair appeared and started yelling, "I can save you a lot of money!" Over and over. It seemed that in turning around in their driveway I was facing the wrong way on what was a one-way street. On and on he repeated this. I was puzzled to say the least. I was in a hurry. I just wanted to drop off my jacket and get going to my next tasks but this guy wanted to talk on and on about this that and another thing. Then he had a parcel of comments about my item - a Cleveland Browns jacket, about the team and on and on. I had two coupons. One was for 20% off prepay every day and the other was a one time discount of $4.00. I began to ask which coupon would serve me best and he just kept saying, "YOU CAN'T USE BOTH OF THEM!" "I know," I replied. "Which one is best.". He quoted me $26.00 dollars. Then he went to ring it up and he said, "Oh. The price increased to $29.00 dollars." So much for the coupons I thought and I immediately starting thinking SCAM. I should have grabbed my jacket and ran. So, the guy says, "I'll split the difference with you." Not wanting to argue with they guy which I knew it would be considering how absolutely nuts this guy was, I said, "Okay. How much?" "$25.10 he says." Now my coupons are worth 90¢. Fine I said. It was Wednesday, October 22nd, 2015 and I asked if I could pick it up Friday. "Well, we're done cleaning for today," It was 3:00pm and they're open until 5:30pm supposedly. "Fine," I said, "When can I pick it up?" "Monday he says." I agree. Whatever. So, Monday comes. Now a lady is at the counter. She looks at my ticket and says, "Well...obviously you aren't (so and so)." I hadn't looked at my ticket. The crazy man had made it out to God knows who. So she asks, "Was it a Cleveland Browns jacket because I have a jacket for a Browns coat and no ticket. Been trying to figure out who's it is." "Yes, I say." She retrieves it and then asks, "Did you pay for it?!?" I replied, "Yes." which I had and I thought what a way to run a business. I should have checked the receipt she stapled to the bag. I got home and started thinking, "Did they charge me for my coat or for so-and-so's dry cleaning???" I called. I explained my concern to the lady answering the phone and she immediately says, "Well, it should have been $35.00 but (the old crazy guy) charges what he wants some times." Okay. Fine. I start to comment about their prices, pricing, service and the lady just gets argumentative so I simply say, "I won't be back," and disconnect my call. I've never seen anything like this. They take your dry cleaning in, don't honor their coupons, log it in under what ever name they want, take too long to do the work, and then can't identify their customer or match the goods when you arrive to pick it up and have no clue whether or not they got paid. What a way to run a business. I won't be back to see that crazy loon at that rat hole again. That's for sure. read more

I've heard good things about Alco locally for years, so when I needed cleaning and pressing done quickly, thought I'd give them a try. I found the staff to be helpful and friendly. They did exactly what I wanted done when I needed it done, and for a reasonable price. I'm pleased with the service and results, and am recommending Alco to anyone who needs a good cleaning service in Marion, Ohio. read more