Ted always gets me us in and out in no time. He goes above and beyond, the guys in the shop are all…read moresuper helpful as well.

Do not send your vehicle here! Ted is certifiably crazy…read more.. This man has a "cell" phone number and an "office" number on his business card -see attached picture. I called the "office" number late -8:30 on a Saturday night to ask for an appointment/call back. He picks up his "office" number, begins to berate me, threatening, and swearing very aggressively, F bombs -all because I called late! I was shocked, never been sworn like that in my life and especially for something so petty! I think he may have been inebriated...which is an oxymoron considering he's installing interlock systems. He reacted like I called his "cell/home" number! Normally you're able to leave a message for an "office" late at night. They ASK you to leave a message and TELL you they will pick it up in the MORNING. Off. His. Rocker. I believe this is my third review since yelp has been alive.... this is how upsetting the phone call was.

Kurt and his crew! Look no where else if you need your auto…read morebody done. No BS and above and beyond customer service. There are a couple of cats working in his office as well.

They went above & beyond, I needed my bumper paint matched and they let me know that the one I had…read morebought

I'm using Intoxalock now. Right after I signed up I noticed all these negative yelp reviews and I…read morewas really worried. I started doing some research and here's what I've found along with my experience so far. First off keep in mind that most people leaving a review here just got a dui. That means they got their cars impounded, spent a night in jail, have to take alcohol classes and quite possibly community service too along with this breathalyzer. This is an all around negative situation because they got caught drinking and driving so of course everyone's gonna be pissed. No one's coming on here to leave a review about the positive experience they had following their dui lol. I'm not angry because I got my dui like 5 years ago and I'm barely taking care of this last part now. Another thing to note is that Intoxalock is one of the bigger companies that offers this service so you'll see mostly their reviews over other companies. And as mentioned above, they'll probably be all negative reviews because everyone is going through hell right now to get through this messed up situation. Installation was easy. You can go to a local store to get it done but I decided to go through their mobile installer to get it done quicker. He showed up on time, worked quick and got the job done. The installation certificate he gave me had my name misspelled so he advised to let him get me another one with the correct spelling to avoid an issue at the dmv. He did get it but it was difficult trying to get it from him because he works for three different companies and he's the only mobile installer so it makes sense he's always busy. I just had him mail it to me at the end. No sweat there. He did try to get it to me while working. Customer service has been cool. I've called multiple times and they've answered within minutes every time. After reading the negative comments about customer service I was a little rude to the rep (yes they're in India) but quickly realized that she was cool and was actually trying to help. You can imagine that they get pissed off people calling everyday so if you're being rude with them then they will get a little rude with you. Using The device does suck lol but we did get caught drinking and driving and this is the punishment. It's not supposed to be fun. People are saying it's not safe to use while driving... it's not that serious lol. Blowing into it can take a little getting used to but as long as you pay attention on how to use it then you will be fine. If you can't drive and blow into it at the same time then you just shouldn't be driving lol. You can't use hand sanitizer or mouth wash before using it and some other stuff. Familiarize yourself with how to use it and what will cause a violation. I just got one lockout and it cost $80 + $30 to the shop that fixed it. Definitely wont do that again. Billing is ehh. They charge you extra for the sleeve on the device lol. They do add roadside assistance on there without telling you but it's only like $4 so I didn't care. If you're crying over that then just skip out on your next alcoholic drink and save that money because you're broke and shouldn't be drinking lol. Besides all these programs are designed to make you never wanna drink and drive again. So far everything is going smooth. I will update this review as time goes by.

Agree it's a shame you can not leave a zero stars. The only positive reviews are on the website and…read morethrough Trust Pilot. After recalls to them in 20 minutes and getting three different answers, I started recording the phone calls. I have three final calibrations. The first one came up with a violation that I knew could not have happened but decided to suck it up and just wait out the time. It felt like it was more energy to fight it and just to deal with than the additional time and energy to argue. With my Second final calibration, it came back compliant. However, because my drivers license had expired, they had added 45 days from the date of which I got my due license. The state of Tennessee issued for 45 days which would have ended on January 27. Customer service told me it was 49 days which would have ended on January 30. Very convenience because that is when the next buy must be billing occurred. Once again, I felt like the three extra days wasn't worth the argument and it takes the complaints to department three days to respond assuming they do respond. My final straw occurred with the third final calibration after the 45 days, that compliance reviewed back with a violation that was two months for the original violation. Fortunately, my car was in the body shop in maintenance mode. I called and got the exact time of the violation. Thing called body shop, which provided The with the timeline of the bodywork and when they were completed with it, which happened to be 30 minutes after the alleged violation occurred. I asked for a review with the state which meant I had to send a form to the company. I called back to have them. Tell me the violation of heard six minutes after the completion of the work. The problem here was that the battery was dead when I picked up the car and I a lot of body shop 15 minutes after the second time they gave me. Fortunately, I was able to pull my call from my cell phone where I had called them twice to report the problem which was there was a power interruption due to the battery. And a sync error. The customer service rep tell me that my car was successfully started 30 minutes before the battery was replaced and argued that it stayed running for a given amount of time. I had a 3 1/2 hour drive from the body shop to my home. They are keeping being about the change of the time. I was able to contact Body shop to have them send an email to me about the issue with the car, not starting that day until the battery was replaced 30 minutes after they closed, which was an hour after the violation. If you want to really be able to document your issues log into your account from a laptop or iPad and do a live chat and then screenshot the conversation. After the phone call with customer service rep. That I recorded. Four hours later, I am engaged in a live test session and was told about the two errors and when I specifically asked about the violation of tampering with the device because the camera was obstructed, I was informed it was not a violation, and the view was not a instructed because the camera was upside down and after I started the car, I turned it right side up. I have documented all of this and sent it to the state of Tennessee. Additionally, if you go to Reddit you will see that a law firm in Knoxville is engaged in a lawsuit. The Better Business Bureau has them listed with an a rating under the company that owns Intoxalock which is Consumer Safety Technology LLc. I have reported down, asking them how they have an a rating given the mention reviews between here and Reddit. People are having the same complaints. I have heard nightmares from people in person about the problems when it comes to getting this device removed. Their intention is to prolong the length of time you have this device to continue collecting bimonthly payments. They are taking advantage of people, knowing that after several months that most people cannot prove or documents, the incorrect information. Take the phone to put them on speaker and I told you this conversation or engage in live chat and the conversation. Also anytime that you blow and it comes out with a reading other than zero take a picture of it. iPhones are awesome for date and. Timestamps. One other issue, which is the original violation they came off with stated a reading that is way higher than anytime I've blown. I also documented on this day that they changed the time of the violation and included the act of violation. My car was not started. I pointed out to them that I had pictures taken before and after the violation from two different locations proving that was started and I left. They came back with the car was started later. This is something I've also documented. There needs to be another class action suit against this company. I will be contacting the law firm that I found and calling one that is local to where I live. They need to be shut down.

I took a day off work to have my interlock device installed. They did not have my device at the…read moreinstallation facility that they sent me to. I was rescheduled a week later and was told by staff that they would see if I could get refunded the $300 I lost from missing work. After getting it installed and being told to bring in back in 2 months for calibration I was told that they would not refund me my lost income. Then in November, after one month of installation they turned off my vehicle because they claimed I missed a Calibration appointment that was supposed to be December 28th. They demanded that I paid $80 to turn my vehicle back on to bring it into get calibrated. After trying to get this fixed through communication they refused. Every time I called them to try to get this resolved their fees started stacking up. I just paid $1,055 to have them remove their machine.

your caller eddy was top notch. she assisted me and was very thorough. She knew what she was…read moretalking about and was matter of fact. If I didnt need a breathalyzer if would go get a dui just to talk to her . She was really helpful. She a blessing to your company

I had a Draeger Interlock breathalyzer in my vehicle for a year and a half. The whole time I had…read morezero issues and I like that the unit is a small, black, and easily concealed. Pricing wasn't bad either. Customer service was good and bad, sometimes they are nice other times you feel judged. Make sure you call the place you are being serviced to make sure the appointment is actually set up. All and all a great company!

Henry and Aaron went above and beyond to help us every step of the way! Highly recommend them!read more

Henri and staff were so easy to work with. Customer service is great and if you are trying to…read moredecide where to go, you will not regret making this the place! I recommend NorCal 100%

Very terrible Company, they lock you in on a contract even if you tell them you need to donate the…read morecar. I only needed a 1year certificate of using the device yet they don't want to release the certificate nor let dmv know about it. I don't recommend them. Customer service is terrible.

I bought my dash cam almost nine months ago and kept telling myself I'd install it "next weekend."…read moreFinally gave up on that plan and headed to Audio Images after reading all the Yelp reviews. Ace, the manager, and his team were great. Super friendly, super professional. The install was clean, wires completely hidden and they finished faster than the time they quoted. Pricing felt fair, and the whole experience was easy. If you need a dash cam installed, check them out. Quality work.

This shop was great for customizing my 2015 SLK350 with a compatible audio interface and backup…read morecamera. Ace worked with me to find the right head unit that would work with the car's buttons and audio system. Vince, the installer was helpful in explaining the installed system to me. This shop sells and installs several top brands, but Ace gladly installed a unit that I purchased myself. Because I was referred to AI by my auto repair shop, I received a discounted labor rate. I would recommend Audio Images without hesitation.

I went to this company in December of 2012 to get a breathalyzer installed, not only was the…read moreservice horrible but both technicians installed the device incorrectly so when I drove all the way back to get it fixed they loosened my ignition switch because they have no idea what they are doing, when I complained about all the damage they had done to my vehicle, the head technician Able who is also the owner, which I had to find out from the BAR after I filed a complaint with them, said if I brought my car to a mechanic and he said it was Autosenses fault they would reimburse me. I brought my car to a mechanic an he confirmed all the extra wiring in my car, the loose screws, the duck tape that was added and the crack in my dash was all from the work autosense did. I went back to get my money, they refused saying the mechanic lied and they no longer wanted to help me anymore. I then filed a small claims case in civil court, and I ended up settling out with him for way more then he had to pay, if he would have just been legit and a good owner of a business but instead he wanted to be a scumbag and try and rip me off because he did not think I would take further legal action. I also reported this company to the BBB(Better Business Bureau) and more important the BAR(Bureau of Automotive Repair) They handle situations like this. Everything is now settled after 5 months of problems and I encourage anyone else who has problems with this company to fight for your rights, complain to the BBB and BAR. So this company can no longer take advantage of customers who are just trying to do the right thing and follow the law.

Thats how these guys are but the trick to make machine go hay wires is to start your car with a…read moredead battery and shuts the machine off n no more breathing ever 15 minutes :)