A decorative post & rail fence can seriously enhance the look and value of any property, right? But what happens when the company installing the fence fails to hold up their end of the paid agreement by not incorporating all the promised aesthetics and functionality? At this point, dealing with an otherwise attractive fence becomes a consistent exercise in frustration.
Here is a list of Albuquerque Fence failures in this case: (photos available)
* The metal gates and latches completely rusted out after one change of season--no paint or covering was discussed or offered to help protect the gates
* The gate latches do not line up with the drilled pole holes and each gate must be manually lifted or pushed down in order to attempt lining up latch with hole to lock the gate
* The latch on one of the gates falls more than an inch short of the hole, therefore locking that gate is impossible
* There are unappealing empty holes (for horizontal poles) on one of the gate vertical posts that do not require rails
* Despite specific instructions, all 3 gates initially opened the wrong direction and the latches were all installed on the wrong side and had be reversed after the fact--this made all three gates look second-hand and unattractive following the change (Multiple holes were drilled for the latches as they did not line up after gate direction reversal)
* Since a person should be able to pass through a gate from either direction, gate latches should be accessible from both sides of the fence--unfortunately, these three gates only have a latch on the outside, making exit from inside the fence impossible
* A decorative, slatted wood fence from another property was removed and saved for a secondary use adjacent to this post & rail fence, but the company was never heard from again, despite multiple contact attempts (see next bullet point)
* The genuine request for an additional fence/extension was preliminarily quoted, but never installed--despite multiple requests for scheduling near the end of the season in autumn 2018
While certain employees of Albuquerque Fence can be pleasant to work with, the company's overall communication skills need vast improvement. They lack the necessary sense of urgency as well as any semblance of timely responses. Worst of all, they failed to properly complete their prepaid job, despite our repeated follow-up contact. Without a comprehensive overhaul of our three faulty and nonfunctional gates, we would not be able to recommend Albuquerque Fence. read more
