Disgusting Discrimination and Horrible Management!!!! I have been a loyal customer at this Albertsons for over five years, but after my experience today, I will never be returning. What I encountered was serious discrimination and completely unprofessional behavior from the management and staff. While my five-year-old biracial son was helping me scan our groceries, a supervisor named Lisa, who was working the self-scan area, came over unprompted to check what we had already scanned. I was about to scan alcohol and offered to show her my ID, but she refused. Instead, she proceeded to verbally ostracize me in front of other customers, saying, "no I think you have the MO of someone who steals since you have a child scanning and meat at the bottom where 'most people like you' would put their meat at the top." The comment "most people like you" was shocking and completely inappropriate. My son is black and white, and I am white, but with an olive complexion. There is absolutely no reason for us to be singled out or targeted. I was shaking and utterly horrified by her blatant discriminatory comments and actions. Lisa then refused to help other customers until she watched me scan every single item in my cart. The entire experience left me feeling so uncomfortable and humiliated that I walked away from the check-out aisle crying. I immediately reported the incident to the store manager. Their apology was completely lackluster, and they offered nothing more than a personal "sorry." Their lack of concern and unwillingness to address such a serious issue shows a deep failure in their management. I will not be back to this store and will be working directly with Albertsons HR to formally report this woman for her unacceptable and discriminatory behavior. I am also considering filing a formal complaint with the Arizona Attorney General's Office, Civil Rights Division, because no one should ever have to experience this kind of harassment while simply trying to get groceries. read more

In general Albertsons isn't my number one Supermarket I shop at at and I don't live in this area, but the the past couple months I've been up in this area a few days a week for appointments and when I do need something from Albertsons/Safeway I've been to this store. In terms of cleanliness/helpful staff/being well-stocked it's fine. Although the last time I came here there was a few sale items I wanted they were out of (I find that Albertsons/Safeway is pretty good about keeping sale items wells stocked). A couple odd things about this store are 1) the layout. When you walk into this store it kinds of looks/feels like a warehouse and almost has an overly sterile feel to it. Like I said, it's clean but there's just something about it that feels...different. 2) The parking lot is kind of annoying. The store is located in a small shopping center with only a few other stores so the parking is kind of crammed. It's a fine store to shop at though. read more

I live in New Jersey and assist my sister in Scottsdale, AZ who is ill, by performing on-line grocery orders and having them delivered to her. I have done this twice in the past 2- months and both times, her dairy products (milk, cream, 1/2 and 1/2 etc.,) were not delivered. I have enjoyed shopping at this Scottsdale store myself when I visited my sister, but action does need to be taken to correct this on-line order flaw, so it doesn't happen again to myself or others. read more

We had zero problems with our visit here. The store was clean and organized. Items were stocked and everything was priced. I was tempted by about a bazillion things. We bought premade, easy to make food for our hotel stay and we enjoyed all of it. Everything was fresh. We were even able to park close to the entrance. read more

This is a nice store, very clean with a large selection. Staff is above average. The hours are convenient and they were well stocked when I was there. There is also a Starbucks, although with limited seating. Recommended. read more

Albertsons - a cup of yogurt on a table in a store - Grocery Near Me - Scottsdale, Arizona

The store was well stocked. Clean and short lines. The employees seemed knowledgeable and friendly

This store amazing. They have a huge variety n the store is very clean. The clerk was helpful.

this store advertises curbside pick-up and that is a joke. Not only are their prices higher, they have no concept of curbside pick-up. They could take some lessons from Sprouts, PetSmart, Walmart and Fry's all of which have great service. I placed an order online on Friday for pick-up Saturday at 11:00a.m. I drove to the store and sat in pick-up parking for about 15 minutes, calling them with no response. Finally, I got an answer from someone with cell phone inside store, They advised I did NOT have an order placed and were rude as to whether I had the right store! After some back and forth, I told them they had no idea of curbside pick-up or customer service. Needless to say I will not try again. I would also advise you to try elsewhere as well. read more

I worked here for many years after chad gephart took over in late 2023 the store has gone excessively downhill he has fired staff that were competent and replaced most with people from his previous employer within Safeway. Steve the previous store director was awesome and a great boss, and mentor Chad could never live up to those expectations. i saw this store fall from the greatness it served. and by the end went through manager to manager. most staff that were great have been transferred or let go. my department ws let go by Chad and he screwed everything up. if you want to save this store and complain I'm leaving the Albertsons human resource phone number below. not to mention Chad and assistant manager Justin were hiring and 16 year boy to run as a night manager against company policy which I should have reported before leaving. HR number is 888-255-2269 click option 5 read more

Bought a steak there, this is what they are trying to pass off as prime tenderloin. Look at the fat and gristle. No more meat from this store! read more

Albertsons - a piece of meat on a piece of paper - Grocery Near Me - Scottsdale, Arizona

While I still won't purchase their cold "leftover" rotisserie chicken, I do appreciate this store more now during the current pandemic. This store does a great job of making sure customers have clean, sanitized carts ready to use. They also have very clear signage as to where to return used carts, so they don't get mixed-up. They've also redone the layout and are clearly working hard to re-stock shelves and meet customer shopping needs. Additionally, employees are easy to find, friendly and helpful, and constantly wearing masks. Keep up the good work Albertson's! read more

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The food is overpriced and mostly unhealthy. we need better quality food. everything shouldn't be $7 to $10.

We use Albertsons due to the convenient location. I used the pharmacy for my vaccinations. Excellent pharmacists. Easy to make an appointment. read more

Can't believe your bread slicer still hasn't been replaced. And not to mention nothing is ever stocked. Went today the cub boards the dairy all empty. Two people working and what is there is so expensive. Ridiculous. That's why I have teen shopping there. I've been going to fry's and Bashas'. read more

I went to this store after dinner to pick up some needed items. My first stop was the deli. There were no other customers so I was delighted. Ordered two pounds of low salt ham. After the deli server (older gent) was finished with the ham, I asked for two pounds of cheese. He turned to me and said, "I'm sorry, I'm closed" while referring to the time. It was 8:58PM and they close at 9. So he wouldn't complete my order because his time was almost up. Would he have done this if he owned his own deli? I. DONT. THINK. SO. I could understand him turning down someone who had just walked in at 8:58PM, but why have me go home with an incomplete order? Manager: What say you?????? read more

This store needs to close. I have had several disappointing experiences, but the last one was the worst, a pickup order. 1) expired food. 2) broken egg inside carton, leaked over everything. 3) veggie put on top of egg carton, not in separate bag, slimed in egg white. Called manager, received partial refund. not enough to cover damaged food. I give up on this store. read more

Used to shop here - USED TO - for 15 years (even after it changed owner's, then reverted to Albertsons). Previous manager, fellow named Steve, was awesome, and his staff was great and helpful. Several months ago a guy named Chad took over the store. The few times I talked to him he wasn't friendly or helpful, and place has gone down. Most of the staff have either left (or been fired) since he started and the people that have replaced them seem to have Chad's attitude. I've switched to the Safeway over on Thompson Peak. read more

I only go here for convenience. I have had so many issues here it's unreal. One, I went to the meat counter to get pepperoni sliced from the big stick. The guy didn't even peel the plastic off and sliced it with the plastic casing. I get home and I eat one and then also eat the casing. I looked in the bag and all of it had the casing. I don't have time or patience to take this off so I returned it. I was pissed. I have never returned food and I had to deal with this. I also hate that they don't use boars head. It's some other nonsense that is pretty bad. Second thing that happened, I bought this peach iced tea. It had expired a month prior!!!!!! But not only me drinking some then noticing. I mean come on people get it together. Both times they returned my stuff and barely apologized, but they returned it. My point is that I wasted time that I'm never getting back. I usually would throw it away, but the ppl need to know. Overall look and feel of this place seems old or just odd on their entire scene. The staff is eh. One manager is actually helpful the rest of the staff doesn't get it. Anyways. If anyone cares feel free to like share or comment. read more

I really like this store. It has everything I need, the parking is good, and the staff is nice. I especially like the cashier Marita; when she's there I pick her line. I don't like the new flower display. I liked it much better when the flowers weren't wrapped in paper, and there used to be astromeria (I saw none last week). I think they raised the flower prices, too. read more

Worst Shopping Experience Ever. The customer service here is definitely lacking. If I could rate this place a 0 I most definitely would. I stopped shopping here in January. Ten whole months ago and I'm about to tell you the reason why. I literally live in the apartments behind this Albertsons so you think shopping here would be convenient. I shop early mornings before work and I shop and spend about 300. Every two weeks so needless to say I have ALOT of groceries in my basket and also a ton veggies and fruits as well. And anyone who has been to self checkout knows how time consuming this can be entering every item. If I had a few things it wouldn't be a big deal at all. But I had a huge basket full of groceries. So I stopped coming here 10 months ago because every single time I would go grocery shopping early in the morning before work there would be NO CASHIERS to ring you out. You would have to go to self check out. So I started going to the Safeway on Thompson Peak Parkway. They ALWAYS have someone there at 6 am with a smile on their face happy to ring you up and help you. Even though gas went up I would still go there every 2 weeks because I knew I would be great customer service. However this morning I was pressed for time and I decided "You know what, I'm going to give Albertsons another try maybe they can redeem themselves. Huge Mistake. I had my cart full my 300 worth of groceries and walked up to check stand 4 the light wasn't on but I was crossing my fingers hoping to get some HELP. And I asked Joe who was just standing there behind the check stand. "Can you ring me up?" Joe replies "No, self check out only." He seen that my basket was FULL. And still sent me to self check out. Wow!! Pretty sad. He could have said "Sure, I'll ring you up here or on check stand one". But no he was to busy just standing there to lend a helping hand. Joe two words for you buddy RETIRE MENT. So back I'll go to the Thompson Peak Safeway where I get exceptional customer service. I really feel bad for any elderly people who have to shop here. Fool me once shame on you, Fool me twice shame on me. read more

Edit: 2021-03-08. I am updating my review to 5 stars. Albertsons had no way of knowing that the Four Peaks 15 pack was pass the freshness date based on the stamped can After looking on the box and since I could not find a freshness date, I am changing my review to 5 stars because this is my favorite place to shop. Just got back from the Albertsons on Frank Lloyd Wright and Via Linda. Opened my Four Peaks 15 cans Pub pack and the beer is 10 after the freshest before date. Probably why the 15 pack read on sale... read more

Regularly has much higher prices than competitors, and often out of stock for items when the same isn't true at other stores (it's not "COVID" or "supply chain issues...it's Albertsons and this particular store at FLW and Via Linda). read more

Always the best experience at Albertsons! I have gone to several box stores looking for a specific item. Each time I ask an employee, they point to some direction and say look over there. No personal customer service. Today I stopped at Albertsons and even though they did not have exactly what I needed I was walked over to the isle and together the store employee and I looked for the item I needed. He was polite and really took the time to help me. It is the personal connection, helpfulness and friendliness customer service that keeps bringing me back to this specific store. I really appreciate being treated like a person. Thank you Michael for your assistance today! Fantastic customer service. read more

This Albertsons is in a serious need of a remodel. It's right by my house but I hate going there. Many times they don't have an item I want or need for a recipe. Prefer Frys in Shes read more

I do my grocery shopping at this location. The people working here are really nice and have always been helpful. However, I have found that Frys has more brands and more food choices. Also I was told my insurance network changed and that I would need to get my prescriptions at Albertsons. My current pharmacy said I would need to call wherever I was in network and ask them to call my former pharmacy and they would forward all of my Rxs to the new place. I called Albertsons three times during business hours and nobody answered my calls. Unacceptable service for the pharmacy. I will go somewhere else for any of my medical needs. read more

Albertsons is very convenient to me , I can walk to there store , it's always nice and clean and there produce is fresh and always well kept looking really nice and the store is always clean ,there staff are very friendly and helpful . I like the covered parking because it's extremely hot here in Arizona! I do think there prices are high so I only go there for a few things , I like that they have a Starbucks inside the store so I can grab a coffee and shop . I always buy a savory baked chicken and have to say it's fresh and delicious and their floral department is beautiful it's all together a well kept store but I wish it was not so expensive. read more

Albertsons - grabbing one of these and so far it's been fresh and sweet , even when the fruit is not in season - Grocery Near Me - Scottsdale, Arizona

I dropped an order off at 3pm the day before the party and did not expect this when I picked up. . The bakery decorator I think her name was Alyssa did such a great job On these cupcake cakes! She called me a few hours before I picked them up to ensure she understood the order. It was the talk of the party and it went beyond my expectations. The store director even helped me carry them to my car. Above and beyond customer service. I am a VERY satisfied customer. read more

Albertsons - Grocery Near Me - Scottsdale, Arizona

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Review update, same friendly employees and cleanliness....the only update for this business is that I've used their Redbox movie rental machine several times, which is very convenient for us. Also, I noticed they now have a Claw Machine! http://www.yelp.com/biz_photos/albertsons-osco-scottsdale-4?select=UfDW-nySdERX7GpDu6RIlg#UfDW-nySdERX7GpDu6RIlg What's the deal with these Claw Machines popping up everywhere?! Return Factor - 100% read more

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I give it a three star and a half for its beauty Ness and well kept clean this but I'm from new York I'm not used seeing the liquor store in the supermarket I thought I was in a museum so I finally went to the meat section department the crabcakes the last the cakes the steaks that was the biggest I ever seen in my life wow cuts Tomahawk steaks they had like a little section for half 30% off so I bought salmon and bought some chicken so well I'm gonna have the salmon tonight but when I took it out it had a smell to it Seafood you can't play around with it can't stay long unless you have on ice or frozen so I'm gonna get my refund that's only reason why you get a 3 1/2 star other than that it was fine read more

Albertsons - Beware the spoiler salmon - Grocery Near Me - Scottsdale, Arizona

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Clean affordable grocery store walking distance from my residence. Everyone here is helpful and nice and can guide you with whatever you need. I've gotten several coffees from their in store Starbucks which is A+ for me. I was actually able to buy my wrist brace and pay at the Starbucks real quick since all check out lanes and pharmacy were full. The only downside is not all check out lanes are full with cashiers and can back up quick. Also, I wish they had a better produce section sometimes not always fully stocked. Other than that, great pricing and super convenient. They have covered parking which I love and you're also able to use your Safeway club card for discounts. Thanks Albertsons! read more

We come to this Albertsons every so often, but preferring instead the location near the 101 and FLW Blvd. Both stores are clean and their employees are helpful when looking for hard to find items. The game we all play with grocery food chains each week is who has the best circular and prices for week. And, as some have already mentioned, the prices seem slightly higher then Fry's. I myself find them on a par with Safeway. What is also nice about this location is the variety of fast food options available nearby. Parking can sometimes be difficult to navigate due to the poor sight lines and folks dashing in and out. So, be careful when you're in their parking lot. read more

Albertsons charged me $5.71 for a can of Enchilada Sauce.. same exact thing at Walmart $1.68. Fool me once shame on me... you know the rest.

I HATE this pharmacy. I have many prescriptions that were transferred when the Safeway (that was awesome) closed. Disorganized and RUDE. I just called and the girl that answered literally yelled at me because I didn't understand her question. So much trouble to transfer all my RXs but I may have to. read more

Seafood department above and beyond the call of duty! Kevin is amazing. Don't know what I would've done without him. Give this man a raise! He is the reason We will keep coming back here! read more

Albertsons - Albertsons rocks - Grocery Near Me - Scottsdale, Arizona

Terrible service. What they price on the shelves is confusing for the customer, and they don't try and fix it at check out. They are not aligned to their goal of reasonable prices with care along the way. Went to fries and everything was of better quality at a lower price. This could have been an easy fix but they lost my custom of myself and my family. read more

Shopping these days can be slightly unnerving and not as easy as it once was. The people at Albertson's do their best to make their customers feel welcome, safe, and valued. Appreciate them, especially knowing they're putting themselves out there every day on the job. read more

Normally I LOVE this Albertsons and go out of my way to shop here. The employees are beyond nice and very helpful. Unfortunately today was a different story. The pharmacist was horrible and I will never visit this pharmacy again. Basically berated me for asking what a "CDC card" was and saying my name was "Jenny" not "Jennifer". There is absolutely no way I would allow this man to come near me with a needle. He was way out of line. I'll head to Walgreens across the street for my booster & flu vaccine. read more

So glad to see that Albertsons is back in business. It closed, then Haagen opened there, then it made a comeback. It's a large, clean store that has variety and it's easy to shop. Cashiers are nice and there are good deals here. Lots of shaded parking which is such a perk in Phoenix/Scottsdale. Not much else I can ask from a grocery store. read more

Really good pharmacy, very happy moving there from Walgreens and CVS, it's even worth having to go in due to lack of drive through. Keep it up! read more

Love this store! Quite the contrast from its cousin (SAFEWAY) across the street; best of all, my favorite wine is $2 LESS than said cousins place. Great hardware section; even have well stocked kids section with art supplies. Who knew? Isles are spacious and clean. Well lit; cousin is dark and gloomy. Frozen organic is pretty good too, so happy you came back. :) read more

Albertsons - Excellent wine section! Moved here from the Northwest via California and I missed all those shiny green bottles. Prices are great! - Grocery Near Me - Scottsdale, Arizona