Every person I have has contact within this store has been stellar. Today I want to sing the Praises of just two: Esmeralda and Kathleen. Esmeralda oversees the self check out. When I see her I am happy and I know that if I flub something up, she will know how to fix it. There are certain people that just make the world a bit better and Esmeralda most def shines through. Kathleen is the team leader of the online orders. Whenever I see her I know we will have a delightful conversation. She is well read and has a sly engaging sense of humor. Such a delight. Thanks you Albertson's for these employees. Treasure them. read more

Food wise, they have a nice variety of things. However, customer service wise - they are theeee WORST. The slowest checkers ever. They always have very long lines, and they aren't very friendly. Except the one Hispanic dude, he's always kind. However, they are just slow and they don't care at all. read more

What do we all expect from a grocery store? A PLACE TO PARK... free from parking meters, valet service and this place should be spacious enough that pulling into a parking space isn't stressful -- meaning this isn't Tetris, no one wants to rotate their car 14 times to get it to fit in the slot or once in a space you need a can opener to get out. This parking area also should lend a sense of safety, which can be tough to do in some areas after sunset. This location gets 5 stars for all of these points. WELL STOCKED SHELVES... are sometimes impossible achieve. Have you ever looked for a turkey the day before Thanksgiving? It simply defines that supply truly has demand. I came here with a list of things needed to assemble a post-hike picnic at Griffith Park and found precisely what I needed. As a bonus for the store's till, I also left with everything I needed to make a quick dinner. As for well-stocked shelves they had everything I needed and many brands my local grocer fails to carry. THE MOST BANG FOR YOUR BUCK... is a saying I grew up with it means the best deal for your money. Like with any grocer you may choose to pledge your loyalty to, Albertson's has some great deals, be it weekly specials or established pricing. With that said, if you lead a frugal existence ... well, you can still make Albertson's your go-to store. A star rating here is non-applicable because I honestly didn't shop the store. This was a well planned insertion... I came in, put checkmarks next to every item on a very limited, well pondered list, paid and left. If I had done my almost weekly 200-300 dollar shopping spree here, then I would rate it. Doing so after buying grapes, hummus, turkey pepperoni and such doesn't lend proper reasoning behind star rating, but since you cannot leave zero stars for my particular situation AND everything did go extreme well, I'll give it five stars. KNOWLEDGEABLE EMPLOYEES... are a terrific asset, no matter what the business. Let's face it, sometimes we all need a bit of guidance to allow us to meet our objectives. Here you may need to find a particular item or simply tell the person working at the deli counter that you want enough of something to serve a specific number of people, or even the numeric code for the restrooms. During my visit, I needed all three. I just found this review that I had written a couple years ago. Sorry I didn't publish it sooner. How'd I find it? I went to check in again and it prompted me to finish and publish the review. Apologies on the delay. read more

Albertsons - two square pizzas in a box - Grocery Near Me - Los Angeles, California

Nothing says "we don't respect our customers" quite like setting off an alarm because someone picked up a prescription and tried to leave through the same door they entered. If you go to the pharmacy--often because you're not feeling well--you're still forced to walk the entire length of the store to exit, even if your car is parked right outside the entrance you used. Try to leave the logical way? Alarm. Public shaming for not complying with a completely unnecessary rule. Let's be honest: this isn't about safety. This is about funneling people past shelves in the hope they'll make impulse purchases. It's manipulative, inconvenient, and especially tone-deaf when applied to pharmacy customers who may be sick, in pain, or just trying to get what they need and go home. Good stores remove friction. This one manufactures it. Management should seriously reconsider this policy or at least create a common-sense exception for pharmacy use. Until then, expect frustrated customers--and reviews like this one. read more

Albertsons - Disrespect. - Grocery Near Me - Los Angeles, California

There's an epidemic of people who cannot park correctly in the lot. They don't pull up enough so they end up blocking the lane. Team member at self checkout (10:30am 8.4.24) was very sweet helpful and friendly. Clean store. Organic produce section was a bit disappointing though. Sunbum sunscreen 50% off right now and (the tube I bought) good until 2.2026! Go stock up! read more

I feel angry and frustrated every time I leave this place. I stopped coming months ago after I was fooled the second time by discounted fresh items at the front of the store...imagine a whole package of fresh tortillas, taking them home, opening them, and discovering they are covered in mold. I decided to give this place another chance. Well, nothing has changed. They still don't have baskets at the front of the store; you have to flag a person down to obtain one bc they are also not stacked up at registers. Where are they? There are never more than 1 or 2 registers open, even during busy times. Of course they have all toiletries, detergent, etc under lock and key so you have to wait for someone to unlock...that wait time to find someone to unlock the doors is getting longer by the way. What's even worse is the items I used to routinely buy have suddenly gone up overnight in price. Ground beef, chicken, etc. The one reason I tolerated this mismanaged, understaffed store that has sold me moldy food twice in the span of a year is because I could afford their prices. Whoever is the franchise owner of this store, you should be ashamed of yourself and the decrepit condition you keep this store in. I feel for the employees...how are you getting any hours if there are only 1-2 registers open? I really hope there is some improvement in the near future, because as I am looking at the reviews below me, I see that everyone feels poorly about this store, yet would love to support if literally anyone cared there. read more

I really love this location. I go here almost every other day. I have been checked out by Isaiah multiple times and he is always very nice and my favorite cashier to get in line with. Wish he worked more. Im not really in the business of leaving reviews often but this particular cashier is really great and should be rewarded for his great customer service. read more

Albertsons - bluey baked beans - Grocery Near Me - Los Angeles, California

I'm only giving one star because I can't give zero, but the cashier named Monty was extremely rude super disrespectful to me this afternoon for no apparent reason other than I asked him to please do not throw my items on the counter after he scanned them. I asked him why are you acting so sassy towards me throwing my stuff. He told me he didn't like me, mind you I never met this guy before. He even forgot to scan my Coca-Cola case and when he did, he got super mad like it was my fault he forgot to scan it.. I told him what is wrong with you what's going on, and he responded with oh yeah I'm retarded" totally uncalled for... he got me so upset and all the customers in line were upset as well of how he was treating me.. Monty does not need to be dealing with customers, he does not have customer service skills.... read more

Sold me a gift card and then realized (when trying to load that gift card) that it was fraudulent. They tried on 5 other gifts cards, same deal. The cashier took all the cards and said they're no good. I asked for a refund. They confirmed the refund was issued and gave me a receipt showing it as processed. Some days later, when looking at my cc statement, I found out that not only did they not issue the refund, but charged me TWICE for it - for a gift card I never received. So ... I went in today with my original receipt, refund receipt and bank statement in tow to explain the situation and get my refund correctly issued. Spoke to 2 "managers", Walter and Tony, who were not only unhelpful, but rude, hostile, and accusatory ("why did you wait a week to tell us?"). They made me feel like J was in the wrong. One even lied and said they would never issue a refund in such instances (as I'm showing him my receipt with the attempted refund by his cashier). At one point, he accused me of still having the gift card. Seriously? Why TF would I have a gc if I have a refund receipt for a gc return!?!?! After several instances of me trying to re-explain the situation, they refused to do anything and told me to come back in the morning and speak to someone else. I left completely dumbfounded at the total lack of professionalism, competency, and empathy. (Although it probably was just good ole racism). Staying away from this place. read more

I Just Recently Ordered From Albertsons On May 26, 2025, And Just "Discovered" Today UNFORTUNATELY That I WAS GIVEN, RECEIVED, PAID FOR, STALE, EXPIRED FOOD!!!!!! The Quaker Oats Everything Rice Cakes That I Bought With The Ordet Were, EXPIRED, LAST YEAR IN SEPTEMBER 2024!!!!! I Ate 2 Of them This Morning, Thinking To Myself. "Are These STALE"????!!!! I Was STUNNED When I Went Back Into My Kitchen and It Was "Confirmed" When I Checked For The Expiration Date!!!!!!!!! Makes Me Wonder Now About All The "Discounts" You're Offered, You Know Those "Unbelievable Bargains" We Receive, Like For Example, "Buy 2 and Get The 3rd Free"!!!!!!????? read more

Albertsons - Here's The EXPIRED Quaker oats Everything Rice Cakes Next To The albertsons Grocery Bag It Came In!!!!!!!! - Grocery Near Me - Los Angeles, California

Albertsons needs to be aware of the company they keep, that Sav-On pharmacy located inside the store needs to go. They are making you look really bad. I normally appreciate the staff at this grocery store, but every time I use the pharmacy I leave that store angry. Today I saw one of the pharmacist saying out loud that a costumer was giving her a "headache" cause he was outspoken. He was respectful in every way but spoke a lot and she was not even the one helping him. Maybe she didn't like him cause he was on MediCal or maybe it was the color of his skin. I can't say for sure, what I can say is that the man was genuinely nice and respectful regardless of her snide side comments and obvious disrespect. DO BETTER read more

perfect.always friendly,and very clean.always take great care of their shoppers.sorry,not up for writting about this,but shop nowhere else for my daily food! that is it for now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Can someone help me understand what $5 Fridays mean? It's slapped to the front door but that's the first and last time you'll see it. What is 5 dollars?? I would like to know because I feel like most items are way more than that in terms of price point. Quality not sure. It's a little hard to navigate the store. TBH my biggest gripe is the lack of little hand held baskets to carry your food. You can never see them when you walk in the door it's like they are all out. But they have millions of carts so what are they doing... trying to get us to buy more with the carts?? Also the lines are crazy and then they only have one person at check out. It's like they don't care about us any more. We are their customers... most of the time I'm in there is spent waiting in line. They know they can do this to us because parking isn't super crazy at this place, trader's parking is a mess, Whole Foods silver lake is a joke and parking isn't great there, and gelsons is a crime. Also can't shop at lassons because of corporate ownership (iykyk). I guess what I'm saying is please explain five dollar fridays to us and kindly have more people working registers. I've often seen one register open with a bagger... train that bagger on reg and lets us bag ourselves, I think more people would like that. Also in terms of meat I would love to see some thick cut pork chops available. They have boneless thin chops but I want thick cut bone in. This could be a well oiled machine. Right now we need to steer this sucking into the pit stop because we are due for an oil change. While we're at it I'd love to speak with the franchise owner about my suggestions. Also I know change starts from the top so let's discuss setting aside some time to meet with corporate leadership. Together we can go the distance on this. read more

The meat section needs a major upgrade and the wine section needs a major downgrade. But it is cheaper than &elson's. Can we lose the cages for the laundry detergent? read more

I am a new member. I had groceries delivered. Half of them were foul and moldy. Very obvious. They were nice enough to replace some. But they were just as moldy and they did not reimburse me for the total items. was getting tired of constant back and forth. The staff seemed overworked but friendly. Nevertheless I can overlook this. Nobody is perfect. But what if: I sent this as a gift to someone. How embarrassing that would be! Here is your grocery Christmas gift: foul and moldy groceries. I don't want to rag on the staff. They are overworked and not enough pay. read more

The not so hot. The wine prices are too high considering that Trader Joe's and, of course, Costco have much better prices. The Sales are great if you are a family and can afford to buy 4 items. Otherwise if you're Single most of the Sales are useless. They raise prices not by a small amount but by 50 cents or more and it feels like they are just taking advantage of the customers. The Good. I have found the workers to be friendly and helpful. They mostly have been there for a while and it's great to see friendly faces when shopping. read more

Friendly staff and nice location but one thing is terrible... entire aisles are now under lock and key. And there is no one around to unlock the stick of deodorant that has been entombed like Hannibal Lector. God help you if you push the button for help, no one comes! The produce is fresh and the selection is good, but if you need any toiletries, you're better off going to elsewhere. read more

They've really changed up their customer service. Most employees seem happy, and some are very friendly and kind. Store is always clean and organized. read more

This is my neighborhood store where lots of the checkers are my friends and neighbors. I was SO disappointed to see Chix filet sauces on your shelves. Imagine blissfully shopping in your usual grocery store to find Chix filets brand of gay hating and homophobia right at eye level across from the produce dept. I urge you not to support the Cathay family and their long history of hate. And stop stocking these products. read more

Albertsons - the words tastes like hate written on the side of a building - Grocery Near Me - Los Angeles, California

poor customer service especially from kelly she was very very annoying she would give us side eyes and had attitude read more

Albertsons - Grocery Near Me - Los Angeles, California

I've been coming to this store on and off for about 10 years. Have always had great service and the staff have been lovely always. However today I witnessed some of the most disrespectful behavior I have ever seen. I can rarely be bothered to write a review but today I have to. A member of the team called Monty (per his name badge) was disrespectful to another member of staff called David. When I say disrespectful it was verging on abusive. Monty proceeded to publicly belittle David. To make this worse his mocking was acted in a way pretending he was mentally retarded. Now not having met David I don't know if he is mentally retarded. If he is this is even more offensive. Monty could not be aware if any one in the store was retarded or if a customer had a family member that is. His behavior is offensive to all. He proceeded to say he was joking. All I can say was no one was laughing and there were a lot of uncomfortable looking people. If management looks at reviews I would strongly encourage you to send Monty on a training course. His behavior in my book was bullying. If David is not performing, I find support and encouragement goes a lot further than disrespect and bullying. read more

This store is like a hornets nest. Most of the employees are angry, rude and have zero customer service skills. Their prices are way out of line. The only things worth buying there are on the Albertons app and most of the time that doesn't work. If you ask an employee for help they usually do not know how the app works. A particularly angry cashier is Marissa. Very scary person . Rude and enjoys harassing customers. It is a chore to shop here read more

All these stars are for the bakery and their AMAZING staff. If I could rate Francisco alone it would be 100 stars . We've been ordering cakes from Albertsons and they always come out so beautiful and always delicious. It was a last minute order and they were honest with me about their various limitations regarding giving them my decorations so they provided me with the most beautiful cake and I added my own topper. Francisco created and beautifully done base for the cake with PERFECT icing piped stripes, beautiful trim and gold and sparkling sprinkles! My friend loved the chocolate cake with fudge filling, which he suggested. Thank you and I hope Francisco is valued by Albertsons for the great cake creations. read more

Albertsons - Grocery Near Me - Los Angeles, California

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Expect a minimum 20 minute wait at checkout, no matter the time of day, as this location has been deeply understaffed for a year now (and even the line for the self-checkout -- the innovation where the customers do the job of cashiers for free to save the corporation money -- is just as long, if not longer.) Unfortunately, as the length of the checkout lines increase, so do the prices, even years after the pandemic. Most recently, they've put an entire aisle under lock and key, making customers have to wait for an already overworked attendant to find time to come unlock the glass cabinet just so you can buy shampoo or basic medicine. This change sure seems to imply the owners think us customers are thieves. The staff that does work here are nice enough, trying to make the best of the bad hand the managers have dealt them, but unless you're someone who for some reason wants to recreate the Disneyland line experience (but with no fun ride at the end,) I'd choose any of the other many supermarkets nearby. read more

The worst customer service, they never answer the phone. I tried all 8 departments and not.one person answered. DO NOT BUY MANGOES AT this location, I bought 3 today and they are rotten, green on the outside, dark brown on the inside. Disgusting!!! read more

This review is "inspired" by the terrible customer service from the majority of employees here. One in particular, a young male cashier whose first initial is "I", is particularly bad. Do not expect him to say hello, thank you, goodbye or you're welcome. Do not expect a certain young female bagger to say thank you or act civilized at all. She is highly disrespectful. The manager of the store, an older Hispanic woman, knows who these two are. I had a conversation with the manager about one day when both "I" and the young bagger were both too beastly to say " you're welcome" back to me where I said thank you to them. This is a very expensive store. Expect to pay near-Gelson's prices. Expect to pay 2 1/2 times the cost for chicken thighs than the nearby Trader Joe's. Expect them to be constantly out of paper bags. Expect them to have dripping packages of chicken, which is disgusting, and nowhere in the store or nearby Is there a paper towel or hand sanitizer or anything to clean your hands after touching a dripping chicken package. - pure bacteria. The unhelpful and rude employees in the butchers dept don't have hand sanitizer. There is not a hand sanitizer to be found anywhere in the store. 95% of the time the hand sanitizer by the front of the store will be empty. Do not expect to find hand baskets near the front of the store anymore. They are now placed randomly anywhere in the store. the place where the hand basket used to be is now boxes of soda for sale. This place is really falling apart for the incredibly high prices. They charge ought to have top notch customer service, and top-notch hygiene throughout the store. Super king does better. I do not recommend this Albertsons. read more

Absolutely SHITTY phone service for something as important as identifying baby formula. I called in for a baby formula I was urgently in need of (extenuating circumstances caused me to run out at bad timing). The representative over the phone told me that they do not CURRENTLY CARRY the exact formula I was looking for. So I skipped this store. My brother who was helping me with my searching LA visited this store without knowledge of me calling them, and guess what he found? The formula I specifically called for. They actually did have it in stock and carried it on the floor. I'm absolutely baffled someone can be this careless, but then again, Im not sure what I expected from a minimum wage employee without any other experience. read more

This review is for one dude - Monty! I called to see if they carried a product, and the man HIMSELF went to check to see if they did. He returned to the phone and said they had both! He personally checked! He then set them aside at the Courtesy Counter for me to pick up. Awesome! And in a time where the norm in customer service is to say, "It's not my job," Monty refused to be the example! Great work, Monty! read more

It took me less time to drive here than it did to get through checkout. When there's a lengthy waiting line to give a business your money, something is broken. Especially when checkout machines are out of order. Please find ways to improve. Also don't ask folks to donate to solve world hunger each and every time. Raising awareness is great, but emotional manipulation is a little too much read more

Nice store with good quality & product selection. The Deli & workers are great- positive attitude and service mentality Checkout is a disaster if you cannot use self service terminals. Clerks at checkout, particularly Tim, are arrogant, ignore customers and simply slow and untrained. Management is invisible and never available. This store is just so-so when it could be so much better... read more

Los Feliz is not what it used to be since the passing of its beloved manager, Richard. Long check out lines, locked toileie and laundry detergent and an air of indifference by management. So disappointing, another breakdown of community spirit. read more

Went today, Friday June 21, 2024. They were out of everything that was on sale. Spoke to someone in the produce department who said "Truck is late". This store is always understocked. Today was a prime example of really poor planning and stocking. It's frustrating and and it makes me angry that now I have to go to yet another store to buy items that are staples. Very very careless management at this location, in keeping with a history of the same. Go somewhere else that at least has grocery staples in stock. This places sucks!! read more

2 checkers open. 15 people in each line. All self check out stations closed. hire some F'ing people. Albertsons gross profit for the twelve months ending November 30, 2022 was $21.656B, a 6.69% increase year-over-year. read more

The store is nice, it does seem like they are going through employees, I hardly recognize the employees but other then that it is a nice store read more

I like Albertson's. I especially like the staff ... the check out people ... who have been there for a long time. They're friendly, helpful, and fast. The younger ones are a bit clueless, and have issues with professionalism. To their credit, some try. But there is a noticeable lack of management at this store. A few years ago the guy in charge, I think his name was Sotereos, was great. If lines built up, he race out of the office and open a line himself. He wasn't above bagging groceries to help out the checkers. He could spot customers who needed help and ran right over to answer questions, direct them to the right aisle, or whatever. The CURRENT manager, on the other hand, well ... I have no idea who it is. We never see him / her. It's also clear that his employees aren't thrilled to be working for him, but most are professional enough to only hint at it at the end of a hard day. To Albertsons-Corporate: You have some AMAZING people working at your store. They work long hard hours and most treat customers very well. It's time you honored their commitment. Get your managers out of the office and onto the floor and help your people. And spend some quality time TRAINING your new people. A lot of your long term staff could really train the newbies very well. And one last thing: although Los Feliz is generally on the more upscale side, there are some real crazies who come into the store and very much abuse your staff and customers. If your managers ever come out of the office, THIS would be the time! If you can't even defend your employees, what good are you? read more

The worst experience the guy working the self checkout was so unbelievably rude and acted like we were stealing. He made it so uncomfortable. He was older man with glasses and sorta bald or balding. I will never return here cause this man was so overbearing and made me feel so uncomfortable. read more

I used to love this store and was a customer for 20 years but not anymore since they locked up the entire aisle of soap toothpaste you name it. I now go to a Ralph's in pasadena that does not lock up everything. read more

Joel (I believe is his name) in the cheese area is the BEST! I grew up with cheese plates at family gatherings, with grandma's home made cookies afterwards. What a treat to have my cheese snobbery (is there a nicer word for desiring high quality with positive associations?! lol) transcended at Albertsons. Elevated Cheese Choices!! I like GOOD cheeses, and Joel pointed me to three new high quality price savvy FAVORITES. And so now I sit, enjoying a cheery cheese plate as I pen a novel that touches on the connections of family. I am so grateful that Los Feliz's Albertsons has employees to help us remember the goodness found in the simple act of eating. I even had a chat with a stranger angel named Michael in the parking lot on my way out. I am so lucky to shop here with so much peace and good people. (It makes the challenges of life a little lesser when you can laugh out loud over gouda and brie in the grocery on a Monday morning I think.) read more

Albertsons - Van's GF Crackers, Supreme Double Cream Brie, A Dutch Masterpiece Rembrandt Extra Aged Gouda, & Jarlsberg. - Grocery Near Me - Los Angeles, California

The actual store employees are great, but there must be a serious problem with management because the lines are absurdly long and inefficient. It feels like you're at the DMV. The self-checkouts are usually only working at 60% (there is ALWAYS one down). The place could even be more profitable, but there is a clear lack of management. I go here because of convenience, but I would pay more to go with a place with shorter lines. Come on Albertsons--you guys have the power and the money--just get it together. Albertsons, if you respond to this note, don't apolgize. Give us solutions--give us a plan. Spend some of that profit and improve your service. read more

This review is for the SUSHI counter. What ever you do as a business, never get ride of the skilled and sweet SUSHI CHEF! I bet no where in this city can you get this delicious resturant-style Sushi for that price. Give her a raise too! read more