Thirty minutes to make an appointment. Gladys, the tele-tubby on their end, apparently does not understand English well. After finally reaching a supervisor they were able to schedule an appointment. Just based on the amount of stupidity shown by their staff I have to wonder how smart the doctor is. Any smart doctor would not hire incompetent staff. read more

I had a broken ankle (right side) . Dr. Chong went thru the procedure with me and my husband he said it was easy and no trouble . A week after went to my surgery came out good my check ups was good and now I'm going to have a year on oct 25 . So far everything is good I just started to have a little discomfort I'm going for my check up soon . read more

Dr. Chong recommended knee injections, submitted to insurance, got approval then wouldn't do treatment he recommended cuz office doesn't do "buy and bill" procedures. Total waste of time!!! read more

Worse Dr. office ever. Had to provide insurance before making appointment. 2 days prior to my appointment they called and said can't verify my insurance. Sarah from this Dr. office, very rude, told me several times that the appointment will be canceled with I don't provide the insurance. So, I gave them the insurance info again. Day of the appointment 3:00 pm, arrived a couple min early, the front desk check-in gave me 30 pages of documents to sign (new patient) and collected my co-pay. After a few min, they told me Dr. had left for the day because i was late. They said new patient need to arrive 30 min earlier to complete paperwork. I told them, I did not recall anyone mentioned that to me even Sarah, the one contacted me for the insurance did not say anything about 30 min prior to appointment time. They offer next day appointment in Pomona because this Dr. only come to this location once or twice a month. I told them want my money back. It took them almost an hour to figure out how to refund my co-pay. Too much for nothing. My 2 hours was wasted. read more

Dr. Chong showed total interest in problem,bad elbow,fixed in surgery and had great follow up. read more

Dr Chong performed emergency surgery on my very, very, very broken arm in 2012. From what I understand, it was a difficult messy break. Thanks to Dr Chong, I fully recovered. He was really great in my follow up visits, answering questions in a direct and easy to understand manner. read more

This rating is for Dr. Albert Chong only, not the office staff. Dr. Chong is a talented surgeon. He is extremely professional and demonstrates a high level of integrity. My daughter has played soccer since she was five and loves to play. She suffered an ACL and meniscus tear last year, at the beginning of her junior year of high school. For those who have torn their ACL or parents of children who have, you know how devastating the injury is for an athlete due to the recovery time and the uncertainty if the graft will hold once you/they begin to play post-surgery. Prior to surgery, Dr. Chong went over all options with us and continually asked if we had questions. On the day of the surgery, Dr. Chong went over the procedure and at least three times verified all of the documentation, and confirmed with us, regarding which knee required surgery. While prepping her operating room, it was discovered the surgical tray for this particular surgery was compromised and the surgery had to be postponed. Dr. Chong would not risk our daughter's health. He also knew my husband and I had taken the day off from work and our daughter was missing her first day of school that year and rearranged his afternoon schedule and that of the hospital's to get her surgery completed that day. Immediately after surgery, Dr. Chong personally came to the waiting room to go over her surgery with me and showed me photos from inside her knee of the before and after and explained what everything was. The day after surgery, she had a follow up visit where Dr. Chong provided us a set of the photos and again went over them (as they look like unidentified sea creatures without explanation). She had zero complications during or after surgery. She had VERY little scarring and the biggest of the scars (less than an inch long) is barely visible. Dr. Chong says he purposely puts that incision into the natural fold/dimple/wrinkle of the knee so it is not as noticeable. I don't know if all surgeons do that, but it is very thoughtful. Dr. Chong would not release her to play until she was ready, despite my daughter's insistence that she was fine and ready to play. Dr. Chong has very high standards and insists his patients meet certain criteria in order to be cleared for sports. The physical therapy reports (on strength, flexibility, etc.) must achieve specific numbers and the patient must be able to successfully perform certain exercises. (Please note I am not going to disclose whether we chose cadaver or own tissue or state the specifics of the recovery criteria here as every patient's injury, physiology and recovery is different). The day she was released to play (probably one of the happiest of her life), Dr. Chong did the most thorough examination. He spent a long time with us during that visit. He carefully examined her knee, reviewed her physical therapy reports and asked her to perform very specific physical exercises to evaluate strength, flexibility and balance. She has been playing now for 3 and 1/2 months and has had no issues, not even any pain. THANK YOU, Dr. Chong! You are an amazing surgeon. Thank you for helping to get our daughter back on the field for her senior year! read more

If his office is any representation of his work, id highly recommend finding somewhere else to go. His receptionists in the office are the worst i've dealt with, and calling them "rude" doesn't even begin to describe their lack of professionalism. read more

I have had 2 knee surgeries by Dr. Chong. I have been VERY pleased with my surgeries and with him as a professional! Together we came up with the best decision for my most recent surgery. I have bad knees as my first surgery was at the age 15 and I am now 45 (lots of arthritis). We are working together to keep my knee as long as possible before a replacement is done. I like that he listens to me and my complaints. He did my last surgery April 1st.... I could not be happier with the results so far. I highly recommend Dr. Chong! My family doctor recommended Dr. Chong to me. He told me that he goes to him for his own issues. I think that is a true testament to how great he is as a surgeon. Dana Renquist read more

My husband had a surgery knee with de Chung. He had a great experience. My daughter nine days before she had a knee surgery with a different doctor and she didn't have the same luck so we decide to go with with Dr. Chong Take care of my daughter and he didn't really good job oh my daughter Went back to play soccer unfortunately she got her again. I took her to the doctor to get an MRI and find out that you need probably do need another surgeryI got a referral from her doctor for Dr.Chong. And the nurse that answered me was really rude telling me that he can't take any new patients I told her that she's not a new patient she's been there before and she's making all these kisses Dr. Chong Doesn't take any new patients so I was trying my best to tell her that I really wanted Dr. Chong Because we really trust him Just give me a really good boys than I told you already he's not taking new patients and I asked to talk to another person and she Told me she was the nurse manager so I guess there was nothing else to do. So a few days after I go back to see if I got a better luck. The nurse that answered me was really nice she keeps asking me oh wait what doctor do you need to see I said I want to see Dr. Chong She was like oh can you give me your daughters information date of birth and name I gave it to her and then she was like wait. To keep me on hold for a while and every every time she was asking me something, she kept me on hold like if she was asking someone else when she asked me for the insurance I told her what I have and she will skip making excuses that Dr. Chong Don't see minors I said that's funny because he was the one treated my daughter anyway she's going to become an adult in a few days and she was like oh. The thing is is because of the insurance,.......And I said it's because of injuries or not he doesn't want to see my daughter? She practically Said yes. She has a IEHP. Thats the reason don't want to see her. Very disappointed read more

Really can't rate Dr. Chong in comparison to other doctors, as he performed the only surgery I have had since a c-section 30 years ago. I was satisfied with his knowledge and skill. However, very unhappy with office atmosphere and procedures. Doing a separate review for Southern California Orthopedics. read more

Doctor Chong was very professional. He was not wanting to push surgery until we tried therapy and rest. We did exactly what we were suggested to do and with time and hard work no surgery was needed and Dr. Chong was very pleased as were we too. I will continue to use Dr. Chong for any needs of his profession. read more

Highly unprofessional staff and bad experience with doctor. Secretaries a re relatives of the doctor or would not have jobs because they are so rude. Doctor went on vacation without giving me warning. I asked to see whoever was caring for his patients while Chong was away and was told that despite my emergency I could not be seen by anyone in office as Chong had not set up someone to cover his patients while gone. I was asked to wait two weeks despite doctors recommendation that I be seen in next few days. I was berated by the "head" secretary for not being sure I see the doctor before he left for his trip, but I had been given no knowledge of his leaving. I would expect a more professional experience with a vets office, let alone a doctor's. read more

Dr. Albert Chong is a caring professional. He asks and listens to his patient's concerns. He is thorough in his explanation of diagnosis and prognosis. Great follow-through. I have recommended many friends to him - all report back with positive feed-back. read more