The customer experience was impeccable at Villa Flori. The customer service training that the…read moreentire staff must receive was far above and beyond my expectations. The reception staff were all professional, polished but extremely friendly and happy to accommodate any requests that I had. The breakfast serving staff were attentive and paid attention to every little detail. My room rate included breakfast - every single dish was impeccably prepared and presented in the morning buffet. My room was superb - a breathtaking view of the lake and a beautiful room (and an extremely comfortable bed). The entire property was gorgeous beyond words. We were at Lake Como for my son's wedding. The bride and groom stayed in the 2bd/2ba Villa. The views and the entire space was beautiful. The entire property is extremely well maintained with impeccable attention to every detail. I cannot say enough about the overall wonderful experience we had at Villa Flori. If I could give then 10 stars I certainly would! The location and everything about Villa Flori are what dreams are made of!

A short trip thru but what a lovely find. Beautiful older hotel with fabulous dining options,…read moreextremely friendly and hospitable staff and a breathtaking view of Lake Como. Breakfast was extensive and delicious...the bar lounge had wonderful lunch options and the dinner restaurant Raimondi's was absolutely incredible. The hotel manager was always on top of every detail of our trip with a smile. Look forward to visiting again sometime!

This review is for the restaurant Veranda as we did not stay in the Villa d'Este hotel…read more We came here for dinner on Friday night along with two other couples. Upon arrival we were told that the men needed to be wearing jackets. I wish that our hotel had told us because my husband had packed one, but luckily the restaurant keeps spare jackets on site for just this situation. The large dining room is incredibly old school with beautiful brass dining chairs laden in blue and yellow striped fabric. When they brought out the wine list I thought it was a joke because it was the size of a dictionary! For dinner I had the beet tartare and the veal filet. The soy marinated tofu was a little bit of an odd flavor combined the beet dish but besides that it was quite good. My husband started with the gnocchi and it may have been the best dish of the night, it was dynamite. In my opinion, my veal filet was better than my husbands beef filet and I also really enjoyed the petite eggplant parmigiana that came with it. Soufflé and ice creams for dessert were a big hit, but I was especially pleased because I asked if they had some dark chocolates off menu and they brought me out a beautiful assortment that tasted as good as they looked. Great restaurant if you are looking for an elegant evening out on the town or an excuse to use the dinner jacket that you packed but thought you wouldn't need.

Wonderful, elegant hotel, but an employee stole purchases I had made to bring home worth $850.00…read more While at dinner Someone made off with Lovely things I bought.

The only good thing about this hotel is the beautiful restaurant and breakfast…read more I'm racking my brain trying to figure out how this is a luxury hotel. Our room was 105 which is one of two rooms on the first floor. It felt like a dungeon, with barely a view of the entrance parking lot. There was not one moment of silence. The staff "hallway/bathroom??" Is located behind a door next to these two rooms and all night you hear footsteps, toilet flushing, door slamming, chatter, and whatever they roll down the hall. You can hear every street noise and the music from the bar/restaurant late into the night. The the thermostat did not turn on at all which we were told was "controlled by Como" and not the hotel but what resulted was fluctuations between hot and cold with no benefit of ambient noise from a fan. Maybe other guests had a better experience because they weren't banned to the dungeon rooms of the first floor. For as much as we paid to stay in this hotel we should have been afforded the opportunity to enjoy it and have a restful night sleep. The worst two nights I have ever experienced in a hotel. If you stay here and they put you in room 104 or 105 I would highly suggest requesting a new room immediately (but good luck that they will accommodate).

The first night we stayed here, they had a private party playing loud music, I called the front…read moredesk to find out how long the music would go on and they assured me the music would stop at 10:00 pm. The music did stop, but what they didn't tell me was, I would have to listen to the chairs and tables being broken down and loaded in trucks right outside my window for another hour and a half. but the absolute kicker was, We sent out a small bag of laundry to be done without asking the price, when we checked out they presented us a bill for 180.00 dollars, hell, I could have bought a used washer and dryer for that amount. I had laundry done in other city's at a cost of 40.00 dollars. never again.

Upgraded room, yay!, with balcony! Best view of Lake Como on the rooftop bar/pool! Great pool and…read morebar albeit pricey drinks & bites but view was more tuan worth it! Yep is it reasonable €700 a night this time of year, absolutely! Attended my nephew's wedding at Villa geno just across the lake with water fountain as backdrop... fun evening that lasted til 3am!

STOLEN CARTIER WATCH!!!…read more We spent roughly €100,000 at Hilton Lake Como. We left without my wife's cartier watch or clear answers. We stayed at Hilton Lake Como for our wedding, hosted our welcome party there, and had family and friends staying at the property. Together, our group spent roughly €100,000. During the stay, my wife's Cartier watch was stolen from our room while we were out to dinner. This occurred after we already refused the evening/turndown service. The watch was a wedding gift from my parents. We reported it immediately and filed a police report the next day. What followed shattered our trust in the hotel. We were told the room access records would be reviewed the next morning. Hilton later said it could not review them without the police present, vaguely citing Italian law. Nearly two months later, we have received no findings explaining who entered our room. When I asked Hilton to identify what Italian law precluded them from reviewing their own records/logs to identify the thief in their staff, they failed to do so. Our concerns extended beyond one room. A guest in our group reported finding a hotel employee looking through her closet while she was showering. My father reported seeing a staff member going through his suitcase in another room (also while he was in the shower). We also reported jewelry missing from my aunt's room. The explanations about our bill changed too. We were told additional alcohol for our welcome party would be complimentary, then billed for it. After discussing a discount, the hotel returned to the full balance and offered to waive it as a "goodwill" resolution for the missing watch. Its insurer declined our claim in one sentence and Hilton refused to make us whole despite how much money we spent there. For a hotel entrusted with our wedding and our guests, this was an unacceptable experience. I would urge anyone considering Hilton Lake Como to think carefully about the security of their belongings and how the hotel responds when something goes wrong. They know their staff has criminals among them and they refuse to investigate. This isn't an isolated incident either. Other online reviews have noted theft in their rooms as well. When we asked the Hilton if there have ever been any reports of theft before, they lied to our face and said no. Online reviews tell a different story.

Shortest pour of wine ever. Had to have 3 glasses to equal one regular pour. Food was ok but pretty…read moreminimal.

Take a ride from Como to Brunate. Brunate is a small village at the top of the mountain. It has…read morespectacular views of Como down below. There are a couple of cafes and some souvenir stands. A tip: take the funicular early on the day. There are huge waiting lines later in the afternoon. You don't have to buy tickets in advance.

Very old school style. Ornate gold in rooms. Amazing staff! Great local too! Centrally located in…read moreRome.

This hotel has rooms with good space for European standards and a balcony facing lake como. The…read morehotel location is awesome since it's very close to the lake boat dock (to see other lake cities like Bellagio) , the Duomo and central square of Como. There are tons of great places to eat great food. The staff is friendly and helpful. Daniel the bartender was amazing and great, made hand crafted cocktails. Breakfast here was very good and satisfying. We loved staying here at this hotel. I recommend paying a little more with a balcony view.

We had a 3 day stay and experienced this hotel as good and well situated with a very nice room…read more(considering the beneficial price). The service of Franco, Eleonora and Massimo was perfect. Grazie.

So underrated! This hotel was clean, staff was friendly, and cost was low. THEY HAD EGGS AT…read moreBREAKFAST TOO! A/C also works nice!

There's a restaurant in the Grand Hotel Tremezzo, it overlooks Lake Como & boy is it gorgeous…read more Staff is stellar, on point & gracious. Full bar & great cocktails. Came for lunch, what a nice surprise. Ordered the grilled prawns, after checking with the wait staff that the prawns would not come with their heads on, I was assured they were cleaned thoroughly & they were, excellent. Hubby ordered the risotto with asparagus, absolutely divine. As you wait, fresh baked bread, like a puff pastry is brought out to snack on, just heavenly. No dessert - we only leave dessert for dinner, so we have to return for dinner & definitely try one of their desserts! Word to the wise, this place is pricey, yet for me given the level of service & how good the food tasted it was well worth the price. No pics, too busy enjoying the view, the food & the people watching.

We had the absolute greatest experience here! We came just for lunch and drinks and to enjoy the…read morebeautiful views The service was incredible - very attentive, clean and pleasant. The food was some of the best that we had in Italy. The drinks were, by far, the most delicious we've had. Everything here is wonderful, beautiful and well worth it.

We booked Metropole & Suisse Hotel, which is perfectly positioned right across from the ferry…read moredock and within walking distance of Como Lago train station and the location truly can't be beat! The hotel has a cozy, historic feel with a bit of old charm. We stayed in Room 49, which offered a lovely partial view of Lake Como through the window. The room was nice, though a bit awkward in layout, and the step out of the room was quite steep. If fact, I actually took a tumble on the first day and let the front desk know. They quickly responded with some ice for my knee, so all was fine, just a little bruised! The staff were all wonderful and super helpful throughout our stay. A special shoutout to Farrah, who was fabulous and she gave us great recommendations for dinner spots and things to see around town. Her attentive and friendly service truly made our trip extra special. Would definitely recommend this spot for its unbeatable location and warm hospitality!

Expensive. Lovely views. Rick hard bed. Not luxury, barely Holiday Inn worthy. Location,…read morelocation, location.

We came across this place quite by accident--we were hiking, and we got lost one morning. The…read moreproprietor, Franco, regaled us with stories of his honeymoon in New York, where we're from, and told us yes, the kitchen was open--in an hour. We waited, and the meal was worth it--excellent pasta and risotto, fresh porcini mushrooms--served with glee by Franco and great competence by his lovely wife. The outdoor dining room (it has a manually-pulled awning for shade) is in the middle of nowhere, on a narrow road in the hills above Como; still, lunch was well-attended, mostly by locals. Good, homey place with fresh food served simply , with little regard to the passage of time or cholesterol counts. And Franco is entertainment in himself.