This time, I had to rely on alternative transportation for personal reasons to visit my kid in…read moreMass. It came down to either taking Amtrak- which would've been fun or going this route. I chose the second. This Greyhound station has a spacious waiting area, destination signs are clearly visible so you know where you're headed and there's a ticket kiosk and one lonesome ticket agent at the desk. Listen, this station isn't attractive at all- but the driver was friendly, the ride was incredibly smooth and I made it from point A to point B AND BACK safely. That's what really matters. Thank you!

The place is basically identical to another station which is in same place & it's unbelievable how…read moreGreyhound let it go as it did & UTTERLY DISGRACEFULLY WRONG! Terminal has no restaurant in there, no dispatcher to announce which gates to go & such & only decent thing about this is a garage for the station (unclear if only Greyhound/Flixbus or what) & besides two in sidebar other crew is Vermont Translines as well terms of other service available. Sadly you know.

Been using Trailways for 30 years. WAS excellent up until most recent takeover. Prices suddenly…read moredoubled whilst service has become very poorly. Lack of manners regarding bus drivers been downright rude.

Bus seats were painfully uncomfortable. No tilt whatsoever. I believe they have been fixed so you…read morecan't recline. I normally prefer bus or train over airfare. But these seats were so close together it felt like a plane. Bathroom was fine and clean on the bus.

This was my first time riding Amtrak, and I had a very good experience. The station was small,…read moreclean, and easy to access. It only took a short walk and an escalator ride to get to the train platform. Passengers were able to wait comfortably inside the station until the train arrived. The train arrived on time, and it was very clean inside. The power outlets at my seat worked perfectly, which made the trip more convenient. The seats were comfortable, spacious, and offered much more room than airplane seats. Overall, the trip was smooth, relaxing, and enjoyable.

This was a main stop with a bulk of customers boarding. Not many customers left the train except…read morefor a few. We were here in Albany just a slight bit longer. Clean and crowded. The rest rooms were smelling funky by now.

There are two Capital Region stops for Megabus. The SUNY Albany one is better, provides you can get…read morea lift and don't need to park a car. Sure, the trip takes a little longer, because you'll have to stop at the Rensselaer train station before heading down to the city. But because the bus is empty at the SUNY stop, you'll avoid the crush of humanity and the stress of finding a seat. Plus, there is a much larger CDTA bus shelter at the base of the Collins Circle should the weather be bad. And if the weather is good, you've got a fountain, flowers, and that distinctive brutalist architecture to admire. And now that we,be got UBER and Lyft, catching the Magabus at this stop should be a no brainer.

I am very disappointed with Megabus.Last Friday evening i scheduled the bus at Suny Collins circle…read moreat 6:00pm .The bus did nit arrive until almost 9:00pm. I called the customer service number to speak to a representatative.They could'nt tell me anything about the 6:00 bus .They told me to call back in 10 minutes.I explained to the dispatcher tgat u wlukd be unable to call back becsuse my ohone needed to be charged. Due ti thr lzteness of the bus and no where to go in order to charge it. When the bus finally did arrive the bus driver had a negative attitude ,no explaination or apology ! To make matters worst he gave me a hard timr sbkut my not being able to show my ticket.due to myphonenot Being charged.He commrnted you've got a problem don't you!

"The Chinatown Bus is the bus only masochists take." - one of my friends…read more Is this bus as cheap as megabus or greyhound? Nope; well, yes on holidays. (Always a fixed $20, one way.) Does this bus have wifi service? Haa. You're funny. Does this bus have friendly service? If you speak Chinese, maybe. Are the seats cramped? I'm 5'3 and petite so nah. My tall friends say otherwise though. Is there a bathroom? Yep, but youre better off destroying your bladder. Are you guaranteed a seat? Only if you're good at wrestling your way through crowds or squeezing through them like me. (On a real note, its not bad. It just depends when you go. Eg. On holiday times, a prepurchased bus ticket dont guarantee you a seat.) So why am I giving this place 4 stars? Why take this bus? It's convinent and flexible. The bus comes every 1.5 hours starting at 8:00am till 10:30 + some extra times (128 Central Ave to NYC) 11 buses in one day! Megabus and greyhound have maybe 4-5 buses each in one day. You can purchase tickets on gotobus.com with a credit card but they don't require you to buy a bus ticket ahead of time. You can just show up and get one (CASH ONLY.) Decided to make a spontaneous trip to the city in the next hour or woke up late and missed the bus you need? The Chinatown bus has got you covered!

I've taken one of the Chinatown buses to Philly and figured the experience would be similar. The…read morebus to Albany does have WIFI. Not the best but it does help to past the time and lets you check your emails. Some of the seats are broken. People always snack on the bus. So crumbs galore! Customer service is meh. Never had a problem with the Philadelphia bus but this one is definitely a "don't slow us down" kinda place. But for $20 one way, cheapest option I had for the trip. Took me to walking distance of Albany Med Center which is where I needed to go. Would I take it again...probably. $40 flat and 20 min walking from the hospital. No need for uber.

On time. Clean bus. Excellent driver. No muss no fuss. Good value. Good service from operators at…read morethe call service and helpful person at the bus station. Keep up the good work.

You get what you pay for…read more They advertise $5 fares, I've yet to snag one that low. But even when I've paid $50 for a one way ticket, there's not a cheaper/easier option to get to certain local cities without renting a car. So this is a company I'm happy exists, but really, really temper your expectations. I've had trips that went seamlessly, and I've had buses that arrived 90 minutes late in the freezing cold. Lateness is forgivable, you can't always account for everything, but their customer service is horrendous. You're going to be lied to, hung up on, ignored, you're going to be told conflicting information, you're going to have to argue and fight for any kind of compensation - and if you do receive it it will be in the form of credits to use towards future Mega Bus trips. But you can get those credits. Keep calling, keep talking to as many people as you can. The calls are recorded, so if someone says something they do have to be held to it. While refunds aren't given for lateness, "compensation" is given depending on the amount of time the bus is late. No one will notify you if your bus is running late, you have to call and the people who work for this company are clearly miserable, from the ones answering the phones to the ones assisting you on the bus itself. At one point I was told my bus was in Canada - 3 hours away. It wasn't. People left the line because of that information, but we all exchanged numbers and I was able to stall to keep the bus there until they came back. The WiFi often doesn't work and the charging ports don't always take the newest cords or are broken. But the bathrooms are clean, the seats comfortable, the rest stops give you ample time to use the bathroom and grab a snack.

I was really skeptical of using frankly any cab service in Albany, as all the reviews were so poor…read more This service was great. I called about 90 minutes before I had to leave my hotel. The dispatcher was friendly and efficient. My taxi came EXACTLY at the time I'd reserved it for and he was friendly as could be. No meter, and I'm sure I was up-charged, but it was a pleasant experience.

These guys are the only legit taxi company in Albany. Unlike their competitors they answer the…read morephone and show up when they say they're going too. they work with you on the price and I recommend them highly.

This is just your average train/bus station with services to New York, Boston, Philadelphia, etc…read more.. There's a parking lot, across the street, I have never utilized it, since I typically get dropped off, or occasionally pick up a passenger. This station is small, with some seating available, there's a Subway for food, a convenience store also selling coffee, pizza and bagels. No reliable place to get a coffee, like Starbucks or Dunkin. There's some outlets, but none that are usb supportive, I only brought the cord with me. There appeared to be plenty of ATMs. Unfortunately, due to mechanical difficulties, I couldn't take this pre planned and pre payed trip today. This is not the fault of the Union Station, but the bus company Grayhound. This is a very basic bus station in Hartford. It would be nice if people could use trash cans to dispose of their litter, making the Union Station a tiny bit more pleasant for fellow passengers.

I think it's highly unwelcoming to have jail toilets at this place…read more I think it could be a lot nicer I know it runs the risk of being trashed by the public but still the risk you take

The amount you wanted to charge from Saratoga to Albany airport, you're a fraud. What a joke, 3x…read moreUber and taxi fees. Good luck scammers!!!

Badmouthed the other businesses in town, suggesting none of them were sufficiently reliable to do…read morethe job. Charge TWICE as much as the next closest service. Don't be fooled. $60 limo receipt for Albany to Newark attached below. PS. She has also changed her original response below and taken out the line where she said "he LIED about paying $60", after I added a photo of the receipt - my son was the only passenger. I would avoid this business. I don't like the way she tried to create anxiety about whether the other services were reliable - they were just fine. She is very unpleasant in her attitude and in the way she treats people, and also appears to have removed a number of poor reviews.