I love the way they apply color and re-shape my eyebrows! The ladies are pleasant And the price is…read morepretty reasonable for the services. I would recommend them to friends and family.

I came yesterday for a clean up and told the lady I am growing them out and just wanted it shaped…read moreup. She almost took all the hair off, all the progress i made gone. I will never be back to this place. My brows haven't been this thin since 2023. I didn't realize the damage until i washed my face and seen how sparse they look which i am not used to. My eyes were still adjusting after she did it in the salon so i realized this later that night. I am so ANGRY!

Wow . Just wow. Today the EWC in Brooklyn by me, didn't have any appointments until next week.. so…read moreI said why not just try the one by my boyfriends place! I called this location today and asked for any availability with anyone at all. She said "sure, what time works for me" !!! Wow, you'll never hear that question in my Brooklyn location!! I went for a lower leg appointment with a girl named JAY, short for Jennifer. She was adorable and gave me one of the best leg waxes I've ever got! So detailed and was a perfectionist! She took her time with me ..... such a pleasant change from the rush they do in the Brooklyn locations ! THANKS JAY!

I have been a loyal customer for several years and have consistently scheduled my appointments with…read moreCarmen. Unfortunately, I am extremely disappointed with the service I received on June 28, 2026. I arrived for my scheduled appointment with Carmen, after receiving multiple appointment reminders and a voicemail confirmation. Upon arrival, I was informed that my appointment had been changed. Carmen then approached me and stated her manager had contacted me. I advised her that I had never received any call from a manager. Carmen proceeded to state that she had been told I informed her manager that I tip her through a mobile payment service. This statement is completely false. I have never spoken with any manager regarding tips, nor have I made such a statement. The last tip I provided to Carmen was given in an envelope. Carmen then informed me that, because of this situation, she no longer wished to see me as a client. I was shocked and embarrassed, especially since these accusations were made in front of other customers. Not only was I not properly notified about the appointment change before arriving, but I was also falsely accused and publicly embarrassed. To make matters worse, I was told that if I wanted to be seen by another associate, I would have to wait an additional hour. This entire experience was unprofessional and disappointing. As a customer, I should not feel pressured to tip out of fear that false accusations will be made against me. Given this experience, I have lost confidence in this location and its management. I only have two passes remaining, and I will use them at another location. After that, I do not plan to return to European Wax Center. I hope this matter is reviewed seriously, as no customer should be treated in this manner.

Positive: Exceptional Patient Care; Cleanliness; Professionalism; Punctuality; High Quality; Real…read moreResults in Time The Aurora De Juliis MD European Medical Spa is spectacular! The entire staff is genuinely caring, kind and welcoming. Carol, at the front desk, is welcoming, and has made me feel super comfortable during every visit. Nurse Anna has a warm presence, and continues to make me feel prepared and excited for all of my upcoming treatments. The office staff is focused on providing the best patient care and exceptional customer service. It does its best to accommodate a patient's busy schedule. I am fortunate to have Dr. De Juliis managing my skin care. She is a delightful person, a phenomenal physician, and extremely adept in assessing what types of treatment best suit a patient's needs. I have been nothing short of pleased thus far, not only with exemplary results every time, but also by her professionalism, character and heart. I cannot fail to mention Dr. Aurora De Juliis own skin care line is phenomenal. Her branded skin care products are remarkable! If you are considering the opinion of an expert skin care medical professional; being treated in an immaculate, relaxing spa-like office environment; and receiving real skin-care improvement results in due course of time, I highly recommend you contact The Aurora De Juliis MD European Medical Spa, and discover the Art of Skin Rejuvenation. I'm glad I did!

The interior space (inside the scientology church) is indeed very nice and relaxing, however the…read moremedical services are not. The condition I went for was not only not addressed, but I got a serious burn on my face by this doctor. Never again! Oh, and she has such an attitude - probably to make up for the lack of skills.

Five stars for a waxing experience? Hard to believe I know. This was my first time at Montclair's…read moreWaxing the City and I was so impressed! Bethany was my waxer and addition to being such a doll, she was a real pro. I highly recommend her! Note that she's only there Saturdays and Sundays so book your appointments before she fills up! She kept the conversation lite, but knew EXACTLY what she was doing! She went above and beyond to make sure I was happy / comfortable with the wax. The waxing studio is also super clean, bright and I was in and out very quickly! If you are local to Montclair - or are willing to take a drive for a quality wax experience- try Waxing The City!

Still going to Alyssa 6 years later! She is still the absolute best! Always cool, always fun. My…read moreappointments are painless and I leave super smooth each month. Book her today!

LAUREN HAND is amazing!!! I was there for my eyebrows and they came out phenomenal!! definitely…read moreshould go see her for all your eyebrows and your eyeliner.

My wife was told that the full amount of her amount due was paid in June of 2026. Despite this…read morethey continue to bill me on a monthly basis. It turns out they opened TWO accounts and there was a $70 amount due - now paid. So, of course, I just got billed for over $600. GREED, SLOPPINESS or ARROGANCE - not sure which one is driving this. I wouldn't ever go near the place after this.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Upon arrival, patients must wait in their car and send a text notification to a designated phone…read morenumber. As soon as the office is ready for you, staff will come to your car and escort you in. You must wear a mask. I usually arrive a few hours before my appointment time, so I have no complaints about wait times. I first became a patient of Dr. Downie 16 years ago when I was living in NJ and her office was at another location in Montclair. I needed a doctor who specializes in the treatment of African skin, which easily scars and hyperpigments. A few customers in my hair braider's shop recommended her. Dr. Downie successfully treated my melasma because I have not since had a recurrence. Dr. Downie is both my medical and cosmetic dermatologist. I drive over and hour and a half from Eastern Long Island to see her. She has performed on me many cosmetic procedures, which beautify my skin. I use the skin and hair products she recommends. My scars have reduced significantly, and my hair is now growing like wildfire. I have never received more compliments from strangers about my image. All staff are friendly and professional. I will continue patronizing Image Dermatology because of the stellar treatment that I get here.

Communication. If the doctor is out of town on vacation and…read morehad booked appointments, do better to contact the client. We (my sons and I) drove from Hillside to get there. No one else as available to see us. We never returned after that. Very disappointing

They sent me a text the night before my appointment to cancel. I had two services booked. They…read morewaited until closing time to cancel the appointment instead of having the respect to call me. This is the SECOND time they messed up my appointment. The first time they "lost" my appointment and had to send me to Short Hills because of their mistakes. Still waiting on a phone call to reschedule. They took my credit card information for the appointment. I guess they just don't care??

Jessica was amazing for botox. It was my first time here, definitely would come again.read more

I have been to this location Woodhouse spa at least 6-8 times since moving to NJ 6 years ago and i…read morealways have a great experience! 10 out of 10 would always recommend. Customer service: excellent, they are able to accomadate adds on to spa packages and are up front about costs for everything. You are able to make reservations online which i havent done because i always prefer to chat with a real person. Ive done the couples massage which was nice, its in a big room thats basically conjoined so you arent too far from your bf or gf. Services: ive done swedish massages, facials and nail salon service which are all super relaxing. I'm not a big facial person but the technician is gentle and does minimal extractions (worse part but its very short). Most of the masseuses have all been great and you can tell they have some consistency with training which makes for a good expeeience. The salon is relaxing, the regular nail polish job is decent and usually get it with a spa package. Other amenities: they usually recommend items that were used during your services, the nail oil is great and only $2 lasting for along time! The relaxation room is nice with tea and light snacks. Parking is usually validated if you bring your parking deck ticket. Areas of improvement: I went to a woodhouse spa in Bethesda, MD which offered food during your spa services and also complementart champagne. I thought that was such a nice tough! Since there are so many local restaurants in the area you could partner with that would be an additional stream of income. I ordered my food while getting my pedicure at the MD location, i would love if this location was able to do something like this! I will return, from your Loyal patreon!

First time trying out the Woodspa-Montclair and had a good experience. Inside was clean and…read morecomfortable with spacious bathroom/changing rooms and even a full shower. They also had a quiet room where you can have tea and a few little snacks as well as spend some time there after your massage. We had a couples massage - husband had Julia and I had Shanyce. The experience was nice and relaxing and I liked that it was front first and then back. Shanyce was very professional, paid attention to areas of concerns and communicates instructions well. Husband and I agreed we both had a good experience but that next time we will most likely request for more pressure especially me for my "trouble areas". Checking in and out was seamless too and I appreciate they have homecare and treatment recommendations written on the cards they gave after checking out.

Janine got my skin in the best shape it's been in years. I'm in my 50s and had never taken skincare…read moreseriously. She did a consultation, explained what was actually happening with my skin, and built a routine around my life instead of some 10-step program I'd never follow. The results speak for themselves. She also offers virtual consultations, which is how I'd recommend starting if you're busy or on the fence. Highly recommend, especially for men who've been putting this off.

I can't say enough good things about this salon. I found it on Groupon and purchased a chemical…read morepeel. It was a great deal to try for the first time. The salon is very aesthetic and calming. I felt very relaxed. My skin felt amazing and was glowing! Jae was very thorough and informative. I highly recommend!