Once a sale is made there is zero customer service after that. I purchased a tub less than a year…read moreago. It was damaged when they delivered it. It took 8 months and many phone calls and visits to the store to get that damage repaired. Now the lid is cracking and the response was you are required to pay a fee AND agree to pay for the full repair or replacement cost before they will come out. There is zero reason why a lid cracks less a year out. Pictures were sent of the damage and since then zero contact again. And you cannot bring the lid in. They won't look at it. I should have just bought a used one. Never again will they have my business and I will be taking them to small claims if I don't get some form of reply from them. Awful customer service.

Can't say enough good things about Linda and the folks at Waterworks. After trying to get a new spa…read morecover from Artic Home unsuccessfully Linda stepped in and found me the perfect cover. 2 visits and 2 phone calls to Artic home and I've yet to hear back from them!

The gentle in the store assisted us to fix our remote and didn't even charge us after he found the…read moreminor issue.

Awesome experience they took the time to explain everything. Look forward to doing business with…read morethem for many years.

On 10/12/15 I made contact with the owner of Alaska Spa Technology. I stated that my Jacuzzi Bath…read moretub jets was not working. I advised her that this was a warranty job and that before her employee did any work on the tub that the warranty department needed to be called, to make sure that any work was covered. Then to call me and let me know what if this work was under warranty. I provided the owner the warranty phone number and work order number. The repairman was scheduled to come out on the 13th at 1:00pm. I did not receive a call from anybody at AK Spa Technology before repairman came at the scheduled time. So at about 4:30 pm I called the owner to asked about the status of the tub. She stated that the repairman made a few adjustments to get the jets working and no major work was needed. The owner stated that the charge was $95.00 and she would call the warranty department to collect the payment. When the owner called the warranty department they denied the claim. The owner stated that I needed to pay the $95 service charge for the repairman coming out to look the tub. At NO time did the owner mention in are conversations that there was a $95 fee for the repairman t come out and look at the tub. If I the consumer knew about the $95 fee, I would have called other repair shops. I the consumer at no time authorized any work to be done. The owner threatened me if I didn't pay the fee she will send me the consumer to collections. So I paid the bill.

I bought my Hot Springs Jettsetter in 2009. From installation to support I have found the company…read moreto be polite and responsive. At installation there was a bit of confusion that caused my electrician bill to be high. Without any hesitation Waterworks said they would cover the excess. A few years ago a small sensor failed - they walked us through what to do on the phone and had a service person out the next day. I have referred a number of friends to Waterworks and they have all purchased through them and are quite happy.

I was checking on service for the spa that came with our house... The young man who was answering…read morethe service phone could certainly use some customer relations training. He was fine right up through when he told me they couldn't service that brand of spa and I asked him if he knew of anyone in Anchorage who did. He suggested I call Mr. Google. Kid, if you ever read this, the customer is entitled to be a smart ass, you're not! When a potential paying customer is asking the "service department" about service, don't be a condescending jerk. Now, what if my spa is broken and I want a new one? My $10,000 will go anyplace but yours! One less place I'll have to compare I guess...

Terrible service. Would never recommend them to anyone. Lights on our brand new spa broke within…read moretwo mos. While they did come out to replace and was covered under warranty they were difficult to work with. Warranty clearly states 3 yrs inside and 5 outside they r not honoring it. Jet now has broken again for the second time. They want to charge us $500 plus cost of jet. They refuse to call us back won't respond to emails. They r terrible if I'd only known and checked their reviews.... Id never recommend them. There service man are rude. Terrible

If I could give them a half star I would. I recommend driving down to the lower 48 for any spa…read moreparts or repair services, rather then deal with Terry or the service dept folks. After 6 months and 3 phone calls to get my pump fixed and a quote of $1400, I found an independent guy to fix it for $250 that didn't try to sell me a new pump, oh and had it fixed a week later. Meantime I spent all spring and summer waiting with no spa. After it was fixed I went back to try and get a new spa cover and got the same horrible service. Spoke to the manager Terry I believe who seemed very unwilling to sell me a new cover because he was worried about the corners fitting 100% . Went home and measured the corners called terry back twice and have still yet to get a return call. The story is a lot longer and with more frustrating details but those are the highlights!

Staff was absolutely amazing and my son had a great time for his birthday. There was technical…read moreissues with our reservation but they had no problem accommodating us and being super flexible and understanding. BEST customer service I've experienced with for any of my kids birthday parties!!

Great place for kids of all ages and great faculty with many teams in gymnastics and cheerread more

Very help employees- know gardening. Great place to get ur gardening supplies. I highly recommend…read morethis friendly store. Pass the word.

editing my review after calming down a little bit the store has a lot of great selections for all…read moreyour gardening needs a lot of things you won't find anywhere else but mushroom grow kits are a little questionable. I bought two and I think they're both infected. Six weeks and still my mycelium is super slow growth. I'll keep you posted but the gentleman that helped me were very nice.

Lowe's has always been my go-to store with Home Depot as backup. AIH was recommended to me, and it…read moredid not disappoint! A much better price on what I was buying, super friendly and helpful staff. Even the delivery guy was great (good communication and right on schedule for delivery). I'm moving AIH to to top of my list now. If I can buy it at AIH, I will buy it at AIH.

I've lived in Alaska for 40yrs, I learned early that when I needed hardware and industrial supplies…read morethat AIH was always the first stop! Seldom did I need to go farther. Great store, good pricing, very helpful staff! Always the best!