Carpet World did a amazing job restretching my carpet! I'm pretty sure they are the only place in…read morethe Valley that does it. I'm very happy!

I've been to the store a few times looking at all the choices of flooring for our reno. They have a…read moregreat selection; however, the customer service is lacking. I was able to take samples home and I left my email and phone number with an associate for prices on the samples. 2 weeks..no call, no email. I brought the samples back today and no one even acknowledged I had walked in the store. 2 stars for the large selection, no stars for customer service and thousands of dollars lost from this sale. I'm ordering the product elsewhere.

Quick to respond and speed of services. Cost was comparable with other floor store. We enjoy there…read moreexpertise we have used them on several house projects.

BEWARE! We recently purchased flooring and tile from Giant Don's. The materials were ordered based…read moreon the measurements determined by Giant Don's representative. After installation was complete, we were left with an excessive amount of flooring AND tile. Giant Don's obviously is inflating the measurements (so more material is ordered) and we had no reason to doubt them. We paid almost $500 more for materials than needed and G. Don's refuses to refund any of the over charges. Certainly not good business practice if they ever want any repeat business!

Gerald is amazing! Highly recommend this business. He communicates well, was patient and courteous…read morewith my many reschedules, and the results of his efforts are wonderful! Our dog was having tummy troubles and our clean up efforts with an enzyme left noticeable dark spots on our pure wool Berber carpet. Gerald knew what to do and saved our carpet! Thank you!

Gerald was great. He communicated well all along the way. He arrived on time and was SO fast, and…read moreeven went over one area a second time. Our stairs were noticeably cleaner! He was very friendly, cleaned up well, and all in all I was very satisfied.

Over 2 months to get tile. ? Yup!…read more " you made a bet based on our information". Quote " won't take review seriously" Business owner. If you are a contractor or another person who needs to manage the flow of a job, employees, your time, other projects, you will pull your hair out and become infuriated from a patronizing attitude. Imagine putting off plumbing in baseboards...trim, kitchen appliances...etc.. Due to poor information from Florcraft. Imagine paying your construction crew or personally being on hold for two weeks....frustrating. And then receive a patronizing attitude for making the mistake of making a decision based on their information...infuriating! You'd never put in an order here again. Me and my other two builds won't! I placed a tile order July 24th I received it in 3 weeks , damaged on Aug 16. I'm thinking another 3 weeks... Sept 3 , I queried for an update. " your order " ...in seattle ...arriving next week "" Perfect, I thought that's inline with the three weeks of the previous. I added a week to that to allow for a delay in my build planning...( see?, I'm not unreasonable) Here it is sept 18 th...no tile.... It's been two months .... And Floorcraft has no idea where my tile is. Did the sales person follow up to ensure the tile was shipped? No! After it didn't show up in 13 days did they wonder where it was ? No! I expressed my extreme dissatisfaction at them not knowing where the tile was and that I made commitments and juggled time to enable this job. I received a patronizing text. In effect... This is Alaska and freight arrives when freight arrives. Your frustration is self created by making the mistake of juggling time for,the job based on OUR communication. " you made a bet based on our information" You read that right... That's an exact quote! Are you Frikking kidding me? I've lived up,here for 60 years and am more than aware of Alaska shipping As a matter of fact, I make an effort to patronize local until I get a reason not to. Here we have a case NOT TO! I've found ordering your own construction supplies direct, paying shipping, getting a shipping tracking number, enables a better price, better planning ahead, and less frustration. The only reason to patronize local is for customer service.....which I expected! I did not get that. The sales person is patting themselves on the back claiming their advise was crucial for my project. What they don't know is i received the exact same input from: Hurst hardwoods on the east coast. L&L flooring , online hardwood company.... And Dana at the northway mall home depot who with her husband install hardwood floors in the valley. The best and better! advice for tiling I received from matanuska tile.. Here the salesman have actually been on their hands and knees installing tile for years! The ego and self importance at Floorcraft is unjustified. Update, Go figgure, The day after I raise hell, my tile left seattle after sitting there for two weeks. Hmmmmm...what a coincidence. Search tags: Floorcraft carpet one floor and home, Mat-valley tile and stone,Matanuska tile , carpet installation and contractors in anchorage who kitchen remodel and floor repair anchorage. floorcraft sends home builders anchorage quartz bathroom Fairbanks , hardwood floor repair. Anchorage tile store located in Alaska. Pacific tiling or Big bobs flooring outlet,Re-bath, R&d tile , Sav-on flooring ,Giant dons.

We had to use Florcraft when we built our home in 2017... that's who our builder had as a sub…read morecontractor. In the beginning, we were excited... but some others sucked the joy out of the process or we ended up being extremely disappointed with the final product and now a few years later, even more so . The latter is our case in point. We originally went in knowing what we wanted... tile... tile throughout the entire house. We didn't care about the cost, we knew what we wanted and yet the salesman managed to talk us into LVT saying how it's commercial grade, it'll hold up to anything and everything and has a 20 year warranty that can't be beat! Talk about regret and disappointment from the beginning! The day we did our final walk through, we found several places in the floor where the installers didn't scrape the subfloor and there were raised areas that are very visible under the flooring. Think of a rock under a carpet. They came out to look at it and said all of our baseboards would have to be ripped out to make the repairs. Hard pass since we had just moved in days before and that would also damage the walls. The regret started to set in immediately. Sigh... Fast forward a couple years and we have a plethora of scratches throughout the flooring and notice that it's delaminating in one of our offices. Our salesman no longer works there and another gal comes out... she was quite curt in letting us know we should have had a desk mat and it wasn't covered by warranty. Mind you, we received nothing in the way of paperwork or documentation regarding the incredible aforementioned warranty. To top it off, the manufacturer no longer makes our color of flooring, so regardless, we can't get it fixed. Awesome! We notice several planks in our bedroom, kitchen and dining room starting to come apart, which means the tile is no longer waterproof. Again, a reason we wanted tile was to have a waterproof floor that would hold up to life. We called and sent in several photos as requested and waited for a reply... waited... waited... and finally after a couple weeks we reached out AGAIN. Go figure, the email from the manufacturer went to her spam as though they had never been in contact before. SMH! She let us know via text that the house settled (mind you, the foundation had been built for more than a year prior to the flooring being installed) and this wasn't cover by warranty... remember that previously mentioned awesome warranty?!! Augh! Of course we can pay them to come out and fix it though. Go figure! Ironic how this amazing waterproof flooring can come apart so easily but yet they talked us into using it in our brand new home and settling makes it defective. Can you see my eyes roll as I write this and reiterate how unhappy we have been with this crap LVT flooring?! I've recommended other to Florcraft prior to all this crap happening... I hope they're happier with their products and service. Two bits of advice... don't let people talk you out of what you know you want. Only YOU know what you want. Also, stay away from LVT... it's the equivalent to cheap particle board flooring in my opinion. You won't be happy with the wear and tear after just a short time and you'll end up replacing it earlier than expected.

I purchased new flooring for my bird room from Giant Don's Flooring in September. I clearly stated,…read moremultiple times, that nothing toxic could be used in that room due to my allergies/asthma and to ensure the safety of my birds. There were many issues with the quality of work itself, still unresolved and ignored by Giant Don's. They just shrugged it off and blamed the installers, who are contracted and not employees of Giant Don's. The installers used products that made all of us ill, and ultimately caused the death of my most beloved bird after 6 weeks of constant emergency vet visits and around the clock care. I specified that the work needed to be completed before winter. It wasn't scheduled until Nov 7, too late for effective ventilation of the room. A second bird developed identical symptoms on Dec 4, after being back in the room since Nov 23. He was relocated to another room immediately and recovered after nebulizer treatments and supplemental oxygen. My parrot, who was only in the room intermittently and for short periods of time, developed severe edema from inflammation and has been on medications for almost three weeks. Their vet bills and associated expenses have exceeded $3000 at this point. My allergies and asthma were exacerbated, in addition to having constant headaches. I didn't immediately make the connection to the paint fumes, as my sense of smell is poor due to allergies. More than two months later, I still can't be in that room for more than a few minutes at a time and don't know when (or IF) it will ever be safe for my remaining birds. I contacted Giant Don's, in writing, around Dec 5 after the illness of my second bird confirmed that toxic fumes in their room were causing their respiratory distress. I requested a list of all the products that were used in the room to assist my vet with diagnosis and treatment protocols. They didn't even have the decency to respond. When I called, the manager, Mike, admitted that Kilz2 is "very toxic". At no time was I advised of that and no precautionary statements were made by Giant Don's at the time of the flooring purchase. The list of materials Mike provided didn't match what I have in the photos I took during the installation, but he confirmed that Kilz2 was the most likely source of the toxic fumes. Do not let these people into your home. They don't care about your health or safety, and even less about blatantly causing the death of a pet. They have been completely indifferent, unresponsive, and unapologetic, while I am left to deal with unexpected vet bills and the loss of a cherished companion.

I hired them to put in vinyl flooring in two rooms. They were quick and the price was good. I wish…read morethey had not dented up my molding though.