Sabra was extremely helpful. We inquired about the ferry to Annette Bay - the only location with…read moresame day service, Thurs. through Monday. She told us to be here at 10 for the 10:45 ferry. She also gave us prices for passengers and our car. If we don't take a car, she gave us phone numbers for the car rental and taxi cabs over there. If we go to the Visitor's Center downtown, she said we might be able to arrange a tour for Annette Bay. We used the ladies room, which was clean & brightly lit. Everything was in working order. It had the softest toilet paper I've used in a public restroom lately, and a unique bag for feminine hygiene products.

These people and this company have always been kind and extremely professional and when we had to…read morebring our fur baby home to say goodbye they were sympathetic and supportive so thankful for this amazing opportunity to share our thoughts with our community

Ketchikan is a very unique place as the airport is located on an island across from the city of…read moreKetchikan. There are no roads between the two islands so you need to take a ferry to and from the airport. Once landing, you need to take the Ketchikan Airport Ferry. Fare is $6 one-way for adults and the ferry ride takes about 15 minutes. The ferry leaves the airport at the top and bottom of the hour, while the ferry leaves town at 15 and 45 minutes past the hour. There is no payment counter on the town side. You pay at the airport after exiting the ferry boat if coming from town. The ferry boat is on the smaller side. There isn't a lot of room to sit if it is full. Given that the ride across the water is short, that is totally fine. The ferry terminal on the city side is a couple of miles north of the center of the city, so you will want to factor that into your arrival plans and when you are taking the ferry back to the airport. I would recommend leaving for the airport early since you are dependent on the ferry to reach it.

My family and I unfortunately had to get off the cruise ship because a member of our family was…read moreadmitted to the hospital. We started off with Jay who was so kind and compassionate about our situation and gave us helpful tips regarding our stay. We then met Zach on our next trip to the hospital and he was just as kind. But then we met Cheri-what a gem you have in her! When our family member was finally released she did everything she could to help us get what we needed done so we could get to the airport to make a flight to Seattle. I won't go into step by step of what she did for us but she made a very stressful situation feel easy, was very engaging which made our family member very relaxed and had solutions for anything that came up. Thank you Jay, Zach and Cheri and my family and we wish you all the best!

Fast ride from airport to Hotel. Gave us good information regarding where to eat! Especially going…read moreto new coffee shop. By the Blue Eatery & Gifts.

We left so late from Ketchikan and then stayed on the tarmac forever! I almost missed my…read moreconnecting flight. It sucks that no other airline can give them competition. They give horrible service and you can't do anything about it!

Great flight as always! Alaska consistently provides a great experience, from friendly gate agents,…read moreon time departures, caring flight attendants and early arrivals (or maybe we've been really lucky). They go the extra mile!! I would recommend 100%.

INCREDIBLE Service! I have flown with Island Air Express six times between Klawock and Ketchikan AK…read moreand been blown away with my experience. The pilots are incredible and the staff are great. I needed to make a last minute adjustment to today's flight to Klawock and the whole team accommodated me and my travel team. Special shout out to Madison and Zach for their help getting me to my destination on time. Looking forward to flying with Island Air Express again in the Fall!

It was my third time to Alaska and Island Air Express greeted me with such warmness, I wanted to…read moremove to Alaska!!! From the first greet to getting on the plane to Klawock, every person I met helped me every step of the way! And the pilot was not just amazing, but funny too! Thank you Madison and Zack for being so welcoming, flexible, and sweet!!!

They charged my card significantly more than advertised. Make sure you check what they billed you…read moreso you don't get ripped off. The flight was great but the unexpected increase in price left a bad taste in my mouth.

We did the Misty Fjords flight and it was incredible Our…read morepilot, Asa, was great and narrated our flight while keeping our little plane steady. The whole staff was very friendly. Our flight was beautiful and I felt safe the whole time. The main building was clean with nice restrooms and a gift shop area. I highly recommend Taquan Air for a beautiful and safe flight.

What an amazing experience. Thank you Jake for helping us get booked for an amazing tour today. And…read morea great big thank you to Adam for being an informative and entertaining pilot. This was our first sea plane adventure and will remember it forever.

So far beyond what we expected! Our pilot Adam was so knowledgeable about the area in addition to…read morebeing an expert in the air! We flew over mountain tops, saw mountain goats on a snow covered slope, and snow water falls before landing on a gorgeous lake in the cliffs! Wow!

Through an unfortunate series of events, we missed the boat by 10 minutes, but this operator…read moregraciously have us a refund. We have taken this adventure in the past and it is awesome!

Date of tour: July 18, 2025…read more Really enjoyed this all-women(!) crew on our visit to the Dawes Glacier. The boat was clean and spacious--there's nothing worse than being on a boat that is packed to the gills with people--with two levels to enjoy and outside areas as well, including a third level that was opened when the boat was not in motion. Everyone was friendly and the snack and drink options were plentiful and for the most part, affordable. Given the captive audience, I appreciated that they weren't outright gouging us during our journey. They also offered up some free items as well, which was also quite unexpected. Crew interacted well with the passengers, asking them how their cruise has been and where they were from. The collection of glacier ice to be used in the making of drinks at no additional cost was a nice touch, even giving the kids cups of glacier ice without a charge was something you rarely see in this day and age! There were some things that could be improved, though: - The captain scolding the crew over the public address system was unnecessary. Apparently the other boat forgot their net and we needed to pass it over to them but the crew was busy helping passengers and didn't want to make the lines longer by going to fetch the net and pass it over. Confident that this could have been handled better. - The free donut holes were awful. Like puffs of stale bread that sat next to sugar, hoping the wind would blow some sweetness onto them. I know, it's free, but still something that should not have been served. - Hearing a crew member awkwardly navigate the tipping section of the credit card machine literally 50 times the exact same way. Saying, "You can just hit skip. If I do it, I'll get talked to about it." There are so many other ways to handle this that don't come across like she's going to be beaten at the end of the cruise.

Booked an excursion for the kayaking at Orcas Cove. We lucked out and had amazing weather for our…read moreexperience. The staff were nice and kind. Easily located our guide after getting off the cruise ship and was quickly escorted to the speed boat. The speed boat ride was a quick 10 mins and we arrived shortly to Matt's boat to board our kayaks. Our guide was very informative and shared useful information on the wild life that we saw. She actively sought out starfishes, jellies and urchins for us to see up close and feel. We even saw a bald eagle-the only one during our entire cruise actually. It was a magical experience and well worth the money. Hands down the best part was the service and the people that helped us. Gave us great hospitality and recommendations not only for Ketchikan but other cruise ports we were visiting for our trip. Highly would recommend booking this excursion!

Great time. Our guide, Allie, was very accommodating and patient. It wasn't a fast-paced tour and…read moremy sons got a little impatient. I love that she took pics of us and encouraged us to jump in the water. Ideally we could have gone on the amazing rope swing we saw but I get the liability issues. Overall, a relaxing kayak plus gorgeous weather and scenery including eagle nest