Awesome help Came to…read morethe rescue... stopped for coffee on our 4500 mile ride, and bike wouldn't start. They were there in 15 minutes

Avoid This Shop - Poor Communication and Poor Workmanship…read more I brought my Triumph Scrambler 900 in for its 12,000-mile service. Before that, it ran beautifully -- started every time, idled perfectly, and the rear brake worked smoothly. After this service, everything changed for the worse. **Poor Mechanical Work:** My smooth idle turned into rough, sputtering revs between 800-1200 RPM. I was told this would resolve after a 10-minute idle reset -- and it *seemed* to at first, but only because the engine was warm. Once it cooled down, the problem returned. They told me what I wanted to hear rather than fixing the actual issue, and I regret believing them. **Brake Issue:** Within 30 minutes of leaving the shop, my rear brake went from tight and responsive to soft and sloppy. I had to shift my weight on the seat just to push the brake pedal far enough to engage. It didn't completely fail, but the drastic change made me seriously question the quality of their work. **Charged for a Part They Didn't Install:** I was billed $200 for a skid plate I had declined after learning it would require removing the center stand. Only after I caught it, then the charge was it refunded. I'll assume this was poor internal communication, not intentional, but still -- not acceptable. **Delays and Misinformation:** I gave three weeks' notice and called daily leading up to the appointment. They assured me the bike would be serviced promptly, but the day it arrived, they still hadn't ordered the necessary parts. One staff member said the parts were overnighted; another said they were backordered. I never got a straight answer. **Bottom Line:** Whether due to carelessness or poor communication, this shop failed me at nearly every turn. They don't return calls, they don't coordinate internally, and they don't take ownership of problems. To be fair, the staff were generally polite -- but that's not enough when your bike comes back worse than it went in. If you have other options, take them. I wouldn't recommend trusting this shop with your motorcycle.

Rented a bike for a ride to Talkeetna AL and Mt Denali... being from Florida this was an epic…read moreday...

I bought a 2024 street bob in 2024. I'm dumb and didn't dicker on the price whatsoever, but that…read moresaid, they overcharged me by close to $5,000 over it's actual cost with all accessories accounted for. Very shady business practices in my opinion. Do I love my bike? Yes, but hell no, it's not acceptable to be overcharged by nearly $5,000 dollars. They did throw in a helmet and jacket (maybe out of guilt?). Still doesn't justify being overcharged. If you don't know how to dicker on price, bring someone with you who does, or they'll gladly take you to the cleaners.

Great service, these guys went way out of their way to get a clutch for my sons 200 goldstreaked to…read moreus so he can race the next day!

Disappointed with your business today. I went in with full intention on purchasing a TTR-230 today,…read morepulled the bike out sat on it looked around noticed a sales man sitting at his desk. Got no greetings and no response out of anyone there even the parts counter. The salesman then got on his phone, se we walked around for 15mins waiting. Definitely not the service that anchorage Yamaha used to have.

4 trips (two summers) in to your shop and my 2021 cbr300 still has the original problem of stalling…read moreonce the engine is warm. 1) They replace my engine with a New engine last summer because you left the drain plug loose when in service for the original problem. 2) when returned the second time, bike was covered in bird shit, as told to me on the phone. Couple days later it was given back to me with zero attempt to clean any of it off. Still not running right. 3) trip3, may 2026, 3 electric codes and low battery were diagnosed. Battery was replaced and I was told all codes gone. Bike was not ridden, bike was not run properly. Desk attendant sends me out saying "let's hope lightning strikes and it works this time." Codes were only gone because they cleared them by disconnecting the battery. Less than a block away the stall issue returned. I will avoid doing business here in the future and will advise all who ask me of this experience and let them decide as well

Told me my machine wasn't wanted and that arctic cat is going under. Didn't even care to ask what I…read morewanted just told me the deal was off. Hilarious sales tactics. Take your time elsewhere these guys suck.

I love these guys. I made the mistake of purchasing my atv…read moreelsewhere. The follow up and service sucked. THIS PLACE IS FANTASTIC. I've had general maintenance done here. I also ordered a performance clutch kit And had them install it. They are popular and you will probably need to get an appointment for stuff like that. Knowledgeable desk guys too. I had an old 80's atc/200 I'm my back yard that needed tlc. They don't work on that old liability three wheel stuff but can give you the phone numbers of hobby wrenches that will. Very friendly Knowledgeable. And my favorite. Return phone calls and let you know when your stuff shows up. Let's face it. Anyone can sell you a machine. Who're you going to take it WHEN it needs care. A service oriented place. HERE!

My buddy and I were on a motorcycle tour through Alaska and by the time we got to Anchorage our…read morerear tires (Heidenau K60s) were toast. I called these guys up and They had 4 tires in stock that would fit our bikes. They had quite a few jobs underway but they said if we could get the tires off the bikes they would change them right away! Deal! We were equipped to do that and we were done in an hour or so. Very friendly guys!

If you're looking for the motorcycle trip of a lifetime, stop searching and book with MotoQuest…read more I've ridden motorcycles in many countries, and I can honestly say MotoQuest sets the gold standard. From the moment the tour begins until the last mile, everything is organized to perfection. The motorcycles are exceptionally maintained, the routes are breathtaking, and every day delivers incredible scenery and unforgettable riding. What truly makes MotoQuest stand out is the people. The guides are professional, knowledgeable, passionate about riding, and genuinely care that every rider has an amazing experience. Whether you're an experienced adventure rider or taking your first international motorcycle tour, they make you feel welcome, safe, and confident. Every detail--from the hotels and logistics to the daily rides and local experiences--is thoughtfully planned so you can focus on what matters most: enjoying the ride. The memories, friendships, and places you'll experience are priceless. This wasn't just a vacation--it was an adventure I'll be talking about for years. If I could give MotoQuest more than 5 stars, I would. They've earned a customer for life, and I can't wait to book my next tour with them. Highly, highly recommended!

My brother and I rented bikes from MotoQuest and did a trip from LA, up the PCH and 101 into Oregon…read moreand ended in Portland. The entire process, from initially contacting MotoQuest, renting the bikes, picking them up and using them to turning them in was seamless. The bikes were in perfect shape and we had no issues whatsoever. Needless to say, we had a blast!

Bought a side x side and a dirt bike from Todd. He was fantastic! He spent the time with us and was…read moreprofessional. Everyone that works here is friendly. When we first walked in they let us check out the machines without being pushy. Todd also worked with us to find the best deal for our side x side. They also let us store our new toys there until my BF was able to get off work to pick them up. Awesome place to do business!!!

2021 ski doo expedition sport i sent on my own dime from…read morerural alaska for recall work and fix a blown motor along with electrical issues. Turns out BEST warranty is the worst. Warranty work and recall work denied so I have to pay almost 7000.00 for repairs including the work for recall issues and ecm reflash. Not good customer service in my part especially when im paying loan on the machine and vehicle insurance on it.

purchased a snow machine, came with a bad battery, put a claim in for it and team cc it would take…read morea week for the battery to come in. november 2025 claim was done. still waiting for the battery I keep getting excuses from the outfit in wasilla.

Great service much better experience than the Eagle River location! Adam kept me informed every…read morestep of the process.