Awesome help Came to…read morethe rescue... stopped for coffee on our 4500 mile ride, and bike wouldn't start. They were there in 15 minutes

Avoid This Shop - Poor Communication and Poor Workmanship…read more I brought my Triumph Scrambler 900 in for its 12,000-mile service. Before that, it ran beautifully -- started every time, idled perfectly, and the rear brake worked smoothly. After this service, everything changed for the worse. **Poor Mechanical Work:** My smooth idle turned into rough, sputtering revs between 800-1200 RPM. I was told this would resolve after a 10-minute idle reset -- and it *seemed* to at first, but only because the engine was warm. Once it cooled down, the problem returned. They told me what I wanted to hear rather than fixing the actual issue, and I regret believing them. **Brake Issue:** Within 30 minutes of leaving the shop, my rear brake went from tight and responsive to soft and sloppy. I had to shift my weight on the seat just to push the brake pedal far enough to engage. It didn't completely fail, but the drastic change made me seriously question the quality of their work. **Charged for a Part They Didn't Install:** I was billed $200 for a skid plate I had declined after learning it would require removing the center stand. Only after I caught it, then the charge was it refunded. I'll assume this was poor internal communication, not intentional, but still -- not acceptable. **Delays and Misinformation:** I gave three weeks' notice and called daily leading up to the appointment. They assured me the bike would be serviced promptly, but the day it arrived, they still hadn't ordered the necessary parts. One staff member said the parts were overnighted; another said they were backordered. I never got a straight answer. **Bottom Line:** Whether due to carelessness or poor communication, this shop failed me at nearly every turn. They don't return calls, they don't coordinate internally, and they don't take ownership of problems. To be fair, the staff were generally polite -- but that's not enough when your bike comes back worse than it went in. If you have other options, take them. I wouldn't recommend trusting this shop with your motorcycle.

Rented a bike for a ride to Talkeetna AL and Mt Denali... being from Florida this was an epic…read moreday...

I bought a 2024 street bob in 2024. I'm dumb and didn't dicker on the price whatsoever, but that…read moresaid, they overcharged me by close to $5,000 over it's actual cost with all accessories accounted for. Very shady business practices in my opinion. Do I love my bike? Yes, but hell no, it's not acceptable to be overcharged by nearly $5,000 dollars. They did throw in a helmet and jacket (maybe out of guilt?). Still doesn't justify being overcharged. If you don't know how to dicker on price, bring someone with you who does, or they'll gladly take you to the cleaners.

Great service, these guys went way out of their way to get a clutch for my sons 200 goldstreaked to…read moreus so he can race the next day!

Disappointed with your business today. I went in with full intention on purchasing a TTR-230 today,…read morepulled the bike out sat on it looked around noticed a sales man sitting at his desk. Got no greetings and no response out of anyone there even the parts counter. The salesman then got on his phone, se we walked around for 15mins waiting. Definitely not the service that anchorage Yamaha used to have.

Told me my machine wasn't wanted and that arctic cat is going under. Didn't even care to ask what I…read morewanted just told me the deal was off. Hilarious sales tactics. Take your time elsewhere these guys suck.

Terrivle customer service, they won't answer the phones. our machine is worse off than when we left…read moreit there. Yer it's some hot our fault. service manager is rude and condescending. nothing is his fault

I love these guys. I made the mistake of purchasing my atv…read moreelsewhere. The follow up and service sucked. THIS PLACE IS FANTASTIC. I've had general maintenance done here. I also ordered a performance clutch kit And had them install it. They are popular and you will probably need to get an appointment for stuff like that. Knowledgeable desk guys too. I had an old 80's atc/200 I'm my back yard that needed tlc. They don't work on that old liability three wheel stuff but can give you the phone numbers of hobby wrenches that will. Very friendly Knowledgeable. And my favorite. Return phone calls and let you know when your stuff shows up. Let's face it. Anyone can sell you a machine. Who're you going to take it WHEN it needs care. A service oriented place. HERE!

My buddy and I were on a motorcycle tour through Alaska and by the time we got to Anchorage our…read morerear tires (Heidenau K60s) were toast. I called these guys up and They had 4 tires in stock that would fit our bikes. They had quite a few jobs underway but they said if we could get the tires off the bikes they would change them right away! Deal! We were equipped to do that and we were done in an hour or so. Very friendly guys!

A friend and I rented motorcycles from MotoQuest from the Long Beach location for a 5 day ride in…read moreArizona. We couldn't have been happier with the bikes, and the service from all of the staff was phenomenal! I HIGHLY recommend MotoQuest for your bike rental needs and will definitely use them again in the future.

I joined the Motoquest crew for a 9 day tour to the American South West, starting in Las Vegas and…read morecovering Monument Valley, Moab, Bryce Canyon and Zion. From the start, Dax and Dan were the ultimate hosts and guides. Nothing was too much for them and they helped on gear, bikes, and settling into the tour. Both were highly knowledgeable about the places we visited and gave us all great explanations and briefings on the days' activities. The riding was at a good pace, with plenty of stops for views, food and rest. I highly recommend MotoQuest for anyone interested in motorcycle tours with a professional and informative staff.

Bought a side x side and a dirt bike from Todd. He was fantastic! He spent the time with us and was…read moreprofessional. Everyone that works here is friendly. When we first walked in they let us check out the machines without being pushy. Todd also worked with us to find the best deal for our side x side. They also let us store our new toys there until my BF was able to get off work to pick them up. Awesome place to do business!!!

2021 ski doo expedition sport i sent on my own dime from…read morerural alaska for recall work and fix a blown motor along with electrical issues. Turns out BEST warranty is the worst. Warranty work and recall work denied so I have to pay almost 7000.00 for repairs including the work for recall issues and ecm reflash. Not good customer service in my part especially when im paying loan on the machine and vehicle insurance on it.

purchased a snow machine, came with a bad battery, put a claim in for it and team cc it would take…read morea week for the battery to come in. november 2025 claim was done. still waiting for the battery I keep getting excuses from the outfit in wasilla.

Great service much better experience than the Eagle River location! Adam kept me informed every…read morestep of the process.