The first visit/call was very nice. The man and woman were friendly, polite and helpful…read more
2nd. Visit to the store, the owner? was polite, friendly and helpful and ordered an item right away for me. We agreed upon a price, he stated it and when I looked at where it said "additional fees" - he answered "no, I won't charge that, said something to the effect or similar of eating the cost. Price was going to be $680.
He said I could pay 50% or pay in full, my choice. I paid 50% but then he added fees to the total and it was $353.60. I then received a small receipt that had the amount, etc. no actual receipt or order that stated what it was for, what the total price was, what the item was. So I asked do I get a proper receipt showing all this information? I pointed at an "order type sheet" he showed. He said when it comes in I will call you and we will finish up and do the paperwork, words to that effect. He also then said this was cash price, I paid with debit. Ok. Don't quote and give your word that the total price is $680 and no other fees than.
The third time visiting after he had called to let me know to pick up the item, he was pleasant and professional. The woman that helped me at the counter was pleasant and professional. She had me fill out an electronic form, but was called away as was the older man I originally dealt with (owner?) He then told a younger person to finish up the transaction. Paid the other 50% which was $353.60. Ok, not going to quibble about not paying the original price agreed to, maybe he has a different understanding of "total price" that I would pay ($680) and shouldn't have stated a price then make qualifications or change it.
Now the problem was with the younger man, when I waited for my receipt (a proper one) One with the item, price paid, ser. number, store name etc. something that is considered normal everywhere else. He refused to give me a receipt, refused to print one up from the computer or write one out. Very smugly he exclaimed he doesn't have to give me one and is not requred to give me one under Alaska law. He does not know the law. He quoted it erroneously.
When a customer stipulates, or states that he needs, requires, or would like a receipt of the transaction in order to complete it, BEFORE money changes hands, does not matter if it is by check, credit, debit, or cash, it is covered under the law. This is an agreement to complete the contract and cannot be suddenly refused for any reason. Besides what is their problem of providing a "real" receipt? This is standard business practice and also needed for not only insurance purposes, also legal, proof of ownership, etc.
They won't answer their phone, won't let you leave messages, so here is the complaint. All I need is a proper reciept. I keep my word but they don't keep theirs. A person or business that does not keep their word, is one you must be wary of. How odd the outright refuse a receipt. Makes you wonder what is going on over there. The law is clear and don't know why they are forcing me to pursue this further.
My Response as per the owner's reply: No, I paid over $706.00 including the FEES. I also was hassled for requiring a proper receipt. None of which would have happened if I had purchased from Sportsman's Warehouse, where they were $649 TOTAL, NO FEES. NO HASSLE. They also would have gladly provided a proper receipt for proof of purchase and insurance purposes. Therefore you do deserve a ONE STAR. You do not answer your phone, otherwise I would never had to reply on Yelp. I went out of my way to support a local business and this is what you get.
