1. Alan's Appliance Service

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Cedar City, UT

Alan's Appliance Service

4.3 (6 reviews)
Closed • Closed

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5 years ago

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1 year ago

Technician came on time, found the issue with our refrigerator quickly. Tech was very knowledgeable, helpful and kind.

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3 years ago

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2 years ago

Very helpful and taught me a lot of things about making my dryer last longer. I will for use you in the future

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6 years ago

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7 years ago

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This is a great place to buy appliances. You might expect a family owned store would have high…read moreprices, but I found their prices to be very competitive, even with the big box stores, like Home Depot. And they give excellent service. My built-in microwave died and they came out and replaced it in just two days. I have used their repair services too, they are usually booked a couple of weeks ahead of time, but that is the sign of a company that people trust.

Stellar. Absolutely stellar products, service and support. I was fortunate enough to have a very…read morewise contractor, Son Builders, use Southwest Appliance for the installation of my dishwasher and range. My good fortune continued when my real estate agent, Brad Lewis of Stratum Realty, respected my very vocal opposition to using any type of Big Box store Like Home Depot and suggested that I might look into Southwest Appliance for my washer, dryer and refrigerator purchase and installation. The Southwest Appliance office manager, Holly, was very professional, knowegable and efficient in showing me what my options were to complete my kitchen appliances. I'm a firm and staunch supporter of Speed Queen based upon consumer test and reviews. Fortunately, Southwest Appliance carries Speed Queen laundry appliances. Holly graciously guided me between the different options and performance of the different Speed Queen laundry sets and I made what I believe to be is a very wise choice based upon her skilled recommendations. The purchase point was reasonable for the high quality and value that I was receiving on my investment. The kicker? The delivery and installation went off without a hitch. The installation technicians gave me the proper instruction on how to operate and maintain my brand new appliances. I believe that Not only was the price point competitive with any other businesses out there, especially Home Depot or Lowe's, it's the follow up service from Southwest Appliance that makes them the right choice for any Appliance Investments that you make. Holly, Cameron and Tyler made this process fast , efficient and cost-effective for me and I'm very grateful. They deserve a 10 star rating!

The Home Depot

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This Home Depot has a very friendly staff, and a very good selection of products…read more The store is clean and neat, and the restrooms are well maintained.

I purchased this same generator (Duromax 16000iH Inverter generator) on September 1, 2026. Although…read moreI had it more than 30 days; it worked for only 36 hours per the Duromax hour meter and will not start again. It worked great for the whole house for 36 hours but will not start again. I called the Duromax 800 number. After an hour wait time on the phone, I requested a call back. This took another hour before they called back. A live person provided a case number. I was instructed to provide recorded video of the problem and submit them due to the remote location and no cellular service. I later submitted the video feed in an email as instructed. It was an AI response to my email. I was told that they would review the videos and provide me with a solution. I emailed the videos, Thursday, October 1, 2026. This was 4 days ago and there was no response other than an AI message apologizing for the delay, only after I would make an inquiry. So, by Tuesday October 6. 2026 I took it back to the Cedar City Home Depot store. I was told by the cashier at the return desk that the store has a 7 day no return policy. I was unaware of that and no disclosure or notification was made available. This information was provided by the return desk clerk who said he was speaking on the phone with the store manager. The store manager would not even come to speak to me. By 2:40 PM while still at Home Depot a representative from Duromax called me and said that they had reviewed the videos I had submitted at their instructions and was sending me contact information and a shipping label to have the generator picked up and shipped to their repair service in Ontario, CA. Upon transporting the generator 300 miles to northern Utah and looking into it, I discovered that I needed to crate up the generator and secure it to a pallet before the transport company would even except and pick up the generator to ship it. The original crate and package were removed and discarded by employees and the Home Depot Store because they could not load it in the bed of my truck. I did agree with this decision. So, this is more of an expense I was not aware of. I must pay another company a fee to complete the package to ensure it is accepted. I suspect this will be in hundreds of dollars. After all this time I realized that these items were supposed to be included and were not at the time of delivery, 25 ft. 50 Amp Power Cord and 50 ft. 15 Amp Extension Cord Combo. It is still listed in the description but not included at time of pickup at Cedar City Home Depot Store. But out of stock. There was no mention of items being out of stock at the time of picking the generator up. Extremely frustrating! I tried to post a video with this frustrating experience, but it says it is not supported.

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Our microwave oven broke on us this week at our home in St George. I called several companies and…read morewas apprehensive and frustrated as they either did not have what I needed in stock, a long delay or wanted to charge for an estimate. I called Appliance Wholesalers Plus and spoke with Rustyn. He was extremely knowledgeable in what I needed, and very kind and professional. He provided me with a few options, and we soon agreed on what was needed. Ian, the manager, also very kind and professional set up an installation the very next day. David, showed up, with a "can-do" attitude and with a very kind and professional demeanor. It's been a while since I've met a young person with the willingness to please us and ensure we were satisfied with his work. The configuration which the microwave sat was not your "traditional style." At first it did not appear that it was going to work. I was looking at the possibility of paying a carpenter for modifications. David was incredibly talented with modifying/customizing the unit on site and had it completed within a little over hour. I cannot emphasize how nice to see such a talented young man who really aimed to please their clients. I will use Appliance Wholesalers Plus in the future when in need and would highly recommend them to anyone in need of appliances. True professionals! Thank you all at Appliance Wholesalers Plus for your kindness and professional service!

We have had 2 service interactions with Travis and Danielle in the last couple years. Once with…read moreour dishwasher at our home and another with a rental. We are so impressed with the professional and personal attention Danielle provided and Travis is beyond impeccable! He's thorough, knowledgeable and very personable! We are grateful for their outstanding support!

Alan's Appliance Service - homeappliancerepair - Updated October 2026

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