Very disorganized and inconsistent service on all levels - billing, sending policy information, and…read moreadding or changing services are all difficult tasks. Hi wife, Janice, can be pleasant, until you actually need them to do something, then she is very rude. We had a loss of about $4,000 and the agency has made it so difficult to file and claim that we are just going to give up on receiving reimbursement. I was hung-up on by a representative who did not want to answer a question about the claim. My family and I have been with American National for years and moved to Cheyenne, WY last year. Needless to say we just made a change to another agency when I could no longer stand the poor service. Stay away!

Phil and his team are awesome. They sat down with me and explained everything, answered any…read morequestions that I had. We are even in talks of life insurance which is something that I never thought I needed! American National Insurance is a full service insurance agency and I recommend anyone on the hunt to give these guys a call! Their rates are great, for my home alone almost $1000 less than Amy at Farmers! I can't believe she ripped me off for so long!

Highly recommend this agency and have been a very satisfied customer for years now. Travis is…read morewonderful to work with and has always gone above and beyond to meet my insurance needs.

My husband received a call from our Cheyenne, Wyoming State Farm office, Suzanne Cork, saying that…read morean insurance underwriter wanted to terminate our policy after just 6 months. All our payments are made through direct deposit and have always been in good standing. We had one window chip and one small towing charge. The ins. agent got the underwriter to agree to not terminate if the comprehensive policy was changed from zero deductible to $1,000 deductible. This is more than outrageous. I'm appalled at how State Farm treats their customers. I will be reporting this in every way possible so people are aware of State Farm's practices. Our state senators need to investigate these practices and policies so I will report this to them as well. I just want to make sure that everyone really researches insurance companies before selecting. We did not do a good job of looking at reviews and if you read State Farm's reviews, they are not good at all.

You are not at all in good hands with Allstate as I tried to set up a payment plan which they don't…read moreat all offer to their customers as i was struggling financially due to pandemic as I did not have much income coming in at all as they could care less about your problems alot like credit card companies which is unfortunate that they don't care at all about their customers as I owed like $353.00 at the time in which I was able to do a $100.00 payment which did not satisfy them at all as they wanted the rest of the money due right away or they cancel your policy as I am glad I tooked my business elsewhere as they could have bended the rules just a little bit if they wanted to keep me as a customer but they didn't at all and again didn't care at all

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Our agency has proudly served the Cheyenne community for over 20 years. We are very knowledgeable in home, auto, and life insurance, and we can't wait to help you! Give us a call or stop by to meet us.

Jeff Teasley and his staff are well equipped to meet all of your needs. I am a corporate employee…read morewith Farmers and wanted customers to know that Jeff and his team are in the top 1% of our agencies. The are fully committed to customers and the community they operate in.

I tried out this insurance based on a referral from a friend and opened an insurance policy on a…read morecouple vehicles and rental insurance. I always over insure to make sure in case of the worst case scenario I am covered. I opened a half a million dollar policy on our vehicles ( definitely not the minimum) and had some hail damage a couple weeks after opening my policy( thanks Cheyenne) and made my claim. When I called to make sure I was covered while my new truck would be worked on (for 2 weeks) they informed me I had no car rental service(ugh) , so I asked why and they said you have to ask for this service and it wasn't included with mine. ???? I asked if anything could be done to rectify the situation and was politely told no. I told them I would be finding a new insurance provider and they said they understand and have a nice day????? Seriously. As you can see I was just a number and they were indifferent . The positive that came out of this was I did find an an amazing insurance agency . But still out 2 weeks of rental car coverage I highly recommend stay clear of Farmers Insurance!!!

Lot of talk, return calls slow if at all. Asked for competitive bid said I had the best possible…read moreprice. State Farm was cheaper.

What an amazing Agency! Diane and her staff are top notch!read more