Very disorganized and inconsistent service on all levels - billing, sending policy information, and adding or changing services are all difficult tasks. Hi wife, Janice, can be pleasant, until you actually need them to do something, then she is very rude.
We had a loss of about $4,000 and the agency has made it so difficult to file and claim that we are just going to give up on receiving reimbursement. I was hung-up on by a representative who did not want to answer a question about the claim. My family and I have been with American National for years and moved to Cheyenne, WY last year. Needless to say we just made a change to another agency when I could no longer stand the poor service. Stay away! read more