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    Alan Heath, DDS - Teeth by Heath

    5.0 (6 reviews)
    Closed 8:00 am - 1:00 pm

    Services - Alan Heath, DDS - Teeth by Heath

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Alan Heath, DDS - Teeth by Heath Photos

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    15 years ago

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    Advanced Family Dental & Orthodontics of Frankfort

    Advanced Family Dental & Orthodontics of Frankfort

    2.3(27 reviews)
    0.3 mi

    Dissipating Customer Service This place has dissipating…read moreservice, when I first came into the dentist office, I got great customer service, but as my teeth problems required multiple appointments, I noticed their services went from helpful, caring, to nonchalant, assembly line. Its like I was being taken for granted. For my first couple of appointments I showed up early only waiting a few minutes to be seen, the dentist and tech assistant were warm, asking me questions and answering questions I had in return. They created a environment where I felt okay to speak up. I'm shy so I needed that and was glad I had come to this dentist office. But after those appointments things went down hill, I showed up to my appointment always a little early, signed in and waited. The waiting went from a from a few minutes to about forty-minutes, the waiting-room wasn't full. Even if someone was seeing the same dentist before my appointment to me that is unacceptable when I am not given any explanation as to why. I don't need exact details, just a "sorry, I know you came in on time, but you will be seen to." My time is just as valuable as the next person. When I was finally seen by the dentist he was cold and well as the tech assistant, they seem to be going through the motions, I told them I still have a issue with my crown, it seemed to be brushed aside to take care of what was written on the chart. 'Thanks, now what about the crown' I wanted to say but they were so distance, that my shyness got to me I couldn't make myself ask. I wanted to them to ask, 'are you okay' afterwards, like they done the last time, but it was "You're done, go around front." It was like I was on a assemble-line. I couldn't be spared a moment. I don't know if I want to go back.

    Beware!!! My husband and I went in November 2021 and he overcharged by $500. Took dozens of calls…read moreand arguing to get my money back. Haven't gone back since and nor will we ever. Then two days ago, my husband received a bill "due immediately" for $750. It is dated 8/21 which he clearly did not actually have an appointment on that date as we would never go back and it was a Sunday which they are closed. The best part is it lists NO services and under payment code it says Do Not Delete. I left two voicemails so far and no call back. I feel like this is a cheap attempt at extorting money out of prior clients. Update: beware of the automated response to reviews. They pop up in seconds of posting and don't acknowledge what was written. Clearly since they suggested I call the office although I indicated I called twice.

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    Advanced Family Dental & Orthodontics of Frankfort
    Advanced Family Dental & Orthodontics of Frankfort
    Advanced Family Dental & Orthodontics of Frankfort

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    Alan Heath, DDS - Teeth by Heath - generaldentistry - Updated May 2026

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