I came here today to get routine lab work done. This location is close to where I live which makes…read moreit very convenient. You can now make lab appointments on the app so that's what I did. Once I checked in they called me right back. I let the lab technician know that I'm a hard stick. She took her time with me and said she wouldn't poke me unless she found a good vein. Luckily she found a good one on her first try. I really appreciated that she listed to me. She was so nice.

I'm writing this review to try to save some of you the lack of care, compassion and professionalism…read morethat I encountered while dealing with the Sutter health or Palo Alto foundation team of doctors. I was mislead by some positive reviews that I found on this same platform. My family and I were in need of a new primary care physician. So I made appointments for all 3 of us. I suffered from mental and physical disabilities, and I must say that this past year was beyond difficult for me and my family. I had to see a couple of physician assistants because I guess Dr. Sudha Saduvala is pretty busy. I find it extremely frustrating the amount of paperwork that we as patients have to sign to give these doctors permission to look at our health history. Somehow they were able to access my information as well as my pharmacy's information. They however seemed to be too busy to do a complete and through review of my current medication lists. They just went by what they saw on their computer. Which wasn't up to date. Then once I had seen the PA, I had already scheduled an appointment to see Dr. Sudha Saduvala. An appointment they tried to reschedule stating that she needed more time. I stood my ground and said that I couldn't wait. My appointment was going to be through telehealth due to my mobility issues. I had the appointment and the doctor listened to some of my complaints and needs and dismissed some other ones. I was referred to a few specialists which had ridiculous amounts of waiting just to be able to get some tests done. We had double insurance coverage for a period of time, and I had made that very clear to them. The tests were not going to be performed during this double insurance coverage period. I had printed out the necessary DMV paperwork to take to Jose Escalante PA to be filled out so that I could get a disabled placard. I had spoken to him through telehealth and he had assured me that he'd be able to fill out his portion and sign it. I had to secure a ride to go get this paperwork done. I move slowly due to me being in pain 24/7. We were stuck in traffic for almost 10 minutes, so I called the doctors office to let them know that I was almost there. The lady that I spoke to on the phone said that it would be fine. I got there and I checked in. I was told to take a seat in the waiting room, and I did. Imagine my surprise when all of a sudden I saw PA Jose Escalante walking right pass me on his way out of the door. I said, excuse me where are you going? I have my paperwork filled out, there's just a couple of things that you need to fill out and your signature. He ignored me and continued to walk away towards the parking lot. I pulled out my cellphone and started recording the incident. It made no difference. I hardly ever leave my house and it took a lot out of me to go to this appointment. I haven't been feeling well for over a month. I however was able to contact another doctor who I had seen before and she agreed to see me the day after I contacted her. She was kind, patient and compassionate. I got my DMV paperwork filled out. Oh, it turned out that the receptionist had left me a voicemail which I didn't even receive. They just went ahead and canceled my appointment without actually talking to me. Why is it that almost every doctor feels or thinks that it's ok for them to change or cancel a patients appointment as if it wasn't a big deal, and there's nothing we the patients can do about it. Yet, if we dare to canceled, reschedule or not show up for an appointment. We have to pay a cancelation fee? A no show fee. I read on a sign posted in a waiting room of a doctors office that it's ethically correct for them to charge up to $150 to us patients. Does anyone else feel like this is unfair? Anyways, I just wanted to share the bad experiences that I had dealing with everyone within these medical corporations. I'm tired of being treated this way. Especially when they make me feel like it's my fault. Hey people, not everyone who expresses their feelings or opinions has to be given a diagnosis just because someone doesn't agree. How about you start treating people with the dignity and respect that everyone needs and deserves? I sure hope that this new year brings me better luck with dealing with doctors because I'm still in need of treatment. Happy New Year to everyone. Especially those who have had experiences like this.

This was my first time attending an appointment at this location and let me tell you to not get…read morefooled by the pictures they have on Yelp. It does not look like that. Only the last picture of the outside. The entrance does not look welcoming, the waiting area needs more natural light and it looks dirty. I did not sit down bc this place does not look clean. The front desk Latina was too busy have a conversation with another employee about whatever and I had to wait 5minutes until she was done. It was for sure not related to work. By the time see took my information it was too late for my appointment.

Best PP location in San Jose!!! Easy to get an appointment. Wait times aren't too bad. The nicest…read morestaff. Nurses are so knowledgable. They always ask to make sure I'm okay. There are locations by where I live, but I will make the 20 minute drive here because I know how good they are. They usually always have what I need in stock, otherwise, they write me a prescription for my preferred pharmacy. Always felt comfortable coming here and will continue to come here.

My review is mostly for my head doctor, Kim Hartwig. She's been my pcp since 2015 and I love her…read more She is very compassionate and never hesitates to order labs or have me come in whenever I have a complain or not feeling good in general. As someone with chronic pain, I am beyond thankful for her level of care. There's a laboratory on the second floor and they're very quick and friendly. Sometimes though, the tech that you get might have a heavy hand because I always get a bruise when I get labs. Anyway. Folks doing ultrasounds are friendly too. Everyone in general! I love kaiser.

Most of the staff are nice…read more I don't like how most office make you check in in the front lobby and some still at the Doctor office. Makes me very confused so that I had to look at the app ahead of time to see where I go to check in.

Pharmacy 3 is the place to be…read more Easy to find and convenient, we like coming here to get our medication.

Very bad quality of service next year we looking else where long time to wait and staff is rube…read morethis system needs to change

Had my 1st dose of my CoVid 19 vaccine here. Very skeptical at first since this is my first visit…read morehere. When I got here, I was impressed because all cdc CoVid protocols were observed. All the medical staffs and people who work here are very helpful , reassuring and following all precautions. The set up for vaccination is very organized from start to end, and 2nd dose are scheduled for every person vaccinated who got their first, which I really like. Thank you VHC Tully for a great work done. Keep up the great job!

Dentist department: KENNETH HOANG : do not recommend at all. I'm writing this review but I wish to…read morereport this dentist to higher ups! I'm 7 months pregnant and he's supposed to be a child & pregnant dentist and I left his chair hyperventilating and full of tears. I've been to plenty of dentist before. I came in for a cleaning. Didn't even greet me: This man didn't even look at my teeth just went straight in and so hard on me made me so painful I was in tears and shaking and he had no remorse to me. He did it so fast and painful tearing my gums up. Horrible experience being pregnant I do not wish this on anyone! Any pregnant or children should never be seen by this man. This was so traumatic and stressed me I left shaking and in tears. Beware if you're scheduled with him. I don't know if it's just me or if he was upset today but this is not okay.

We needed to get a prescription refill so I tried Santa Clara Valley Medical Center Express Care…read more(Urgent Care) on the 2nd floor. I was welcomed to fill out a slip stating why we were there by Christian. He was very nice and compassionate to why we were there. He said he would have the nurse review our request. We waited a short time and then we were called in to be seen by Dr. Iliana Harrysson. She was absolutely fabulous. I felt like we were in good hands and we were being seen, heard and understood. She recommended we go to a clinic closer to our house next time. But, I would rather drive far to see her and be in good hands, then drive close and have a different Dr. Thank you Express Care for exceeding my expectations!

I'm sorry- but I can't stand county hospitals! This is why they're given a bad name! My son had a…read more1p appointment to check on his broken wrist and after 45 mins of us waiting in the patient room I asked if we missed our appointment because I had to go to work.... No nurse EVER came in to check up on us or say "the doctor is running late...." Perhaps if there was so communication, I wouldn't write such a horrible review, but this was just awful! After the doctor spent 2 minutes looks at my son's broken wrist, he said "looks like he healed fine...." Which his wrist was STILL SWOLLEN! We went to Stanford and his PCP there was PISSED! She said he needed to wear his wrist brace at LEAST 6-8 more weeks as she ordered 2 X rays and OT! This doctor dismissed my son since he's an older teenager and said he'd be fine..... ughhhh

This Carbon Health location is stocked on their TB tests and knows how to make a simple TB and drug…read morescreening with an appointment seamless! The nurse and receptionist I encountered were both professional and personable, answering my questions with patience and quickness. After my previous negative experiences with other Carbon Health locations in San Jose, this one offered and completed services smoothly both in person and over the phone. I will keep this particular location in mind if I need an appointment again!

Was debating to go to this clinic or other better rate one but chose this one due to proximity but…read moredeeply regret now. The doctors seems to be lacking of experience and could not identify the cause quickly. And the billing part is disater. Their system has the issue to process the insurance info and has to pay out of pocket without flat fee $225 and later got the insurance verified but then got charged with $275 just for a very easy office visit. This has been an obvious billing error and customer service is just not investigating this billing error but acting like a bot repeating after verified insurance info, you need to pay $275

Here again at Kaiser getting medical needs done for a family member. Kaiser is still following…read moreCovid guidelines and doing their part to keep everyone healthy and safe. When coming to Kaiser you'll need to use the main entrance at the front of the hospital. They will require you to wear a mask, sanitize your hands, and they will do a temperature check with their handy dandy futuristic temperature reader machine. They will also ask you questions about symptoms too. All other doors are closed and no entry is allowed. I learned this the hard way last timeI was here, lol. The employees here are very welcoming and friendly. They are sensitive to your needs and do a very good job at explaining the process and how much time it will take. We were well taken care of here at the MRI department. Kaiser, will continue to be where I come for all our medical needs for family and myself too.

Were do I start. I have no complaints about the service that was given to me but when it comes to…read morethere billing department an F-. I was being billed when they were supposed to be billing the VA. Per the lady who was in charged of billing, she keep telling me that VA was supposed to provide an authorized number. If it wasn't for Eliza who is a medical assistant there, I don't know what I would have done without her assistance. After months of going back and forth with the lady in charge of billing, Eliza took the time to help me out to resolve my problem. Was not her job to resolve my problem but with one call, she resolved it by obtaining the authorization numbers that I needed. Eliza has gone above and beyond her job description and she should be rewarded with a raise or a letter of appreciation from her management team for being an outstanding person.

I came in for a reoccurring problem that I had previously been put on steroids for. The woman came…read morein , steamrolled me and did not allow me to speak at all. By the time she finally asked me what I thought, she had her hand on the door and was halfway out of the room. I don't even know who this person was that I'm complaining about because she never had the courtesy to introduce herself. By the end she wanted to set up a telehealth meeting to be seen the next week, although "she doesn't think there is anything". They set up an appointment and then after I left the office, they cancelled the appointment online. All in all, they were unhelpful and didn't listen to me and then also sent me 12 emails overall! I would never use this place again.