good guys, good rates, helped me Out a lot and gave peace of mind. You're in good hands.read more

I had the best experience with them! My car engine quit on the way to camping and they were so…read moreawesome getting me a beautiful rental and sent me to the right place for my car to go! Thank you so much Devon and Dan! You two are the best! They made a stressful situation much easier and I'm so grateful.

Well, I guess I'm an outlier with these guys, because my experience with them was good!! The only…read morething that prevents me from giving them a 5 star review is that the car they rented me was bigger than I'd asked for, so I may have spent a tiny bit more on gas. But the service was friendly and helpful last summer when I was moving to Duluth and picking places. When there was a problem with my AARP # the counter agent still found a way to get me the senior discount, directions to the place the car was parked (a little confusing to get there) was clear, and no hassles with paperwork or extra charges. So, a positive experience for me.

I rented a vehicle at the Memphis Airport for 3 days, April 2-5, 2023. After receiving my…read moree-receipt via email I noticed some extra gas charges, so I called and was told I would get a $60 refund. But instead of refunding my account, Avis CHARGED me: $3,408.90 and when I called to discuss their mistake was told to email my original e-receipt because the only one they had on record was the incorrect $3,408.90. When I tried to escalate this to a supervisor, the customer service rep. kept me on hold for over15 minutes, so I hung up. The reason I signed up for Avis and became a preferred member was because of their customer service. Today, that service is long gone, and they are not at the top of the list. I would look at renting from Hertz - as they are much more professional and have outstanding customer service.

A very knowledgeable and helpful gentleman at the Duluth airport location by the name of Sam was…read morewonderful with assisting me with questions about my rental. He displayed exceptional customer service!

Recently had AMAZING service from Grant Long of Enterprise Duluth. When I lost my key fob to my…read morerental car, Grant jumped through hoops and juggled cars to get me a replacement within 90 minutes, literally saving my day and my trip. He in no way was obligated to make this happen but sincerely wanted to help. If you are in the northern MN, Enterprise customer service is tops in the region. Thank you Grant!

Had a rental that needed a mod', for change in dropoff location, DLH to MSP. Tried calling the…read moremain# to mod' the dropoff location, but they were unable to help me because the original airport was a "franchisee". Hmmm. So I had to await their opening, which wasn't gonna be for several more hours. I had to drive to MSP to catch a flight. So I proceeded to DLH to explain and see options. They were a bunch of help. They were able to conduct the mod' at no additional charge. That made this possible. Surprising to me that the dropoff location was able to do what the main personnel couldn't. This was all due to weather. Feared I wouldn't get out of DLH that day. Proceeded to MSP and went about my business. Thank you!

Amazing customer service! Arrived in MSP with my family today and thought I had a reservation with…read moreNational. Turns out, the reservation I thought I had made never went through. After getting the vehicle and having the person at the check out gate not be able to pull up the reservation, I went back to the counter and spoke with Tyler. I explained to him that I had been positive that I'd reserved a vehicle but could not find the reservation email so asked what he could do to help me/ my family out with a van for a few days. He was super nice and helpful getting us set up on the spot and what was even more pleasantly surprising was that he gave several discounts to make the charges very favorable (when he could have easily charged more given the circumstances)!!

Awesome spot! Super helpful and friendly staff, and a great selection of cars. I know where I'll be…read moregoing the next time my car is out of service.

Fast and easy rental process. Rented from Enterprise dozens of times, never had any issues here!…read moreCan't beat the prices

Beware!! This is a Hertz Licensee and not the corporate…read moreHertz so they are not obligated to treat you with courtesy and respect. The manager personally insured that I would not get an emergency rental. Very poor customer service and lack of consideration. Because of the above mentioned I am driving a damaged Hertz vehicle from Duluth to the twin cities. Thanks G F finance!

We did not have a great start to our long weekend trip up to the North Shore. Our car got hit by…read moreflying debris from a truck hauling poorly secured who-knows-what (we've since learned that the technical term for stuff flying off a trailer is "leaking load," and you should always call State Highway Patrol when you witness a "leaking load." So now we know). It was a heck of a scramble trying to figure everything out on the side of I-35! The frustration was greatly relieved when we learned that Hertz was not only open, but had a fun car available! The cost of renting the Mustang convertible was pretty high, TBH, but all things considered, it was totally worth it. Everything went smoothly with our car rental. Staff were friendly and helpful, and we had no problems with the vehicle itself.

Over the years I have brought cars to Humes, probably five times and have always been more than…read moresatisfied with the results. Insurance coverage was never an issue. I have no reason to bring my cars elsewhere for jobs big and small. Mary at the front desk is great. Long time employee and knows the business. Very knowledgeable.

Returned our rental car 6 days ago and David Humes sent a Picture of front end damage to this same…read morevehicles and asking us to take care of it today! This guy abuses the insurance companies and will abuse you too!

I couldn't believe the price I got here compared to U-Haul. Very affordable with unlimited miles!…read moreThe guy working the front desk seems to be the master mind of the place. He was very generous every time I called. When I came to pick up my truck rental I noticed my car had a flat tire he was MORE THAN helpful getting me all set to go. I am very impressed, considering this is our first time renting a moving truck. Would most defiantly recommend to anyone! Especially if you're on a BUDGET!

If I could give Budget Car Rental rental 0 stars I would. I made a reservation for a 12 foot truck…read moreon 8/29/2017 for a rental on 8/30/2017 and, stupidly I'll admit, gave them my credit card information for the reservation. On their website it states that the reservation is not a contract and that I wouldn't be charged until I got the truck. I then realized that I wouldn't need such a large truck and since Budget doesn't offer vans or pickups I decided to go through a different company. I canceled my reservation ahead of time and was sent an email confirming my cancellation. Today I was charged $50 for canceling within 48 hours of when I was supposed to pick up the truck. Mind you, I made the reservation less than 24 hours from when I was planning to pick it up, and was given absolutely NO indication that I would be charged a cancellation fee except for one buried in the terms and conditions. I of course called customer service and spoke to 3 different people, the first HUNG UP on me when I asked for a refund, and when I finally got ahold of a supervisor, he said that there was nothing he could do because I "canceled to use another company." On the reservation page when it asks for a credit card it gives absolutely no warning that you may be charged even if you cancel, and even gives an assurance that "the reservation is not a contract." My question to you, Budget Car Rental, is how uncompetitive do you as a company have to be when you charge $50 to anyone who decides to rent from a competitor? This business practice is obscene and unethical, and treating your customers like this is an unsustainable business model. I also believe that in most states, especially Minnesota, it is illegal to mislead consumers in this manner. I hope that Budget will do the honest and ethical thing and make this right, because as a broke college student about to start school, I can't afford to be stolen from and I will make it my lifes mission to spread the word about how bad Budget Car Rental is.

I was slightly skeptical because of the reviews, but my coworker highly recommended them! They…read morestaff was so incredibly helpful and kind. They worked with my crazy schedule to get me in. I had an issue with my rental car reservation and was becoming stressed & they were even able to lend me a car last the same day. They made the process to get my car repaired after the accident so much easier! Glad I went with them!

Chris was great to me and I stopped by cold and had a back fender that had popped out on a…read moreclose-curb right turn incident! There was a -lasting piece missing, but Chris took it back and fixed the broken piece and put fender and right panel back in at no charge. Will definitely be back when I need services again!1

Would give them 0 stars if that was an option!! Do NOT rent a car from this Avis online. I have a…read moreconfirmation number, but went to pick up my car and they didn't have a car available. AND they have NO idea how I was able to rent online. Apparently it's my fault. I drove over 20 miles to pick up a car and all I got was an oh well I don't know what happened. I hope I save at least one person from the inconvenience I went through...