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Alameda West Lagoon HOA

4.0 (1 review)

Services - Alameda West Lagoon HOA

Property management

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4 years ago

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Cerda-Zein Real Estate

Cerda-Zein Real Estate

(116 reviews)

I'm honestly a little surprised by some of the negative reviews because my experience with Cerda…read moreZein Real Estate has been completely different. Of course, everyone can have a different experience, but I can only speak from mine, and it has been great from start to finish. The whole team has been on top of everything. Communication has been great, everything has gone smoothly, and whenever I have a question or concern, I know someone will respond and try to address it. I also understand that in real estate and property management, not everything is always within their control. Things happen, repairs can take time, owners and vendors are involved, and sometimes unexpected issues come up. What matters to me is how a company responds when there is a problem. With Cerda Zein, I genuinely feel that they are on your side and willing to do everything they reasonably can to help. That's probably what I appreciate the most. I don't expect everything to be perfect all the time, but I do expect people to communicate, take responsibility for what they can control, and make an effort to find a solution. That has absolutely been my experience with Cerda Zein. I've had a very positive experience with them and would definitely recommend the team based on how I've been treated.

I am a Section 8 tenant in the City of Alameda, and approximately three years ago I contacted…read moreCerda-Zein Real Estate for assistance finding housing. Initially, I felt hopeful because they did make an effort to help me. I especially want to acknowledge Yosef and Richie, who were both very kind to me. I appreciated the way they treated me personally, and I don't want my negative review to take away from that. Unfortunately, my overall experience with the company became extremely disappointing. As time went on, the communication essentially stopped. My texts and telephone calls were no longer being answered, and eventually I felt that I had simply been ghosted. Finding housing as a Section 8 tenant is already extremely difficult. When you reach out to a real estate company for help, you are placing a great deal of trust in them. Even if a company ultimately cannot find housing for you, communication matters. I would have much rather received an honest phone call or message saying, "We're sorry, but we're unable to help you," than have my calls and messages go unanswered. I understand that finding a landlord willing to work with a Section 8 voucher can present challenges for a real estate agent. My disappointment isn't simply that they were unable to find me housing. My disappointment is with the way the communication ended. I am grateful to Yosef and Richie for the kindness they showed me, but after my experience, I was left feeling that once it became apparent that helping me would be difficult, I was no longer worth responding to. For someone struggling to find stable housing, particularly someone relying on a Section 8 voucher, being ignored can be incredibly discouraging. I hope Cerda-Zein Real Estate will improve the way it communicates with Section 8 clients in the future, even when it cannot ultimately help them find a home.

Oak Tree Property Group - Renovante units

Oak Tree Property Group

(30 reviews)

I haven't been living here a year yet,but l have to say that l am satisfied. Oakland Tree Property…read moreis one of the most professional that l have experienced. I am always communicating with them concerning my stay here. They don't take long to get back in touch. Maintenance come right away and fix problems. They communicate good also until you're satisfied. I understand that there were problems in the past but l have not experienced any of that. No one is perfect. I always try to leave room for mistakes. This property management do not get enough as they deserve. I do not regret my stay here and look forward to more time here. Thanks Oak Tree Property for giving me a chance. Keep doing a great job and it will continue to pay off. I am a very satisfied tenant. This management does not get half the support that they deserve. It goes both ways. I'm glad that l gave them a try. I don't regret my decision and hope to never regret it. Thanks Oak Tree Property. God bless you.

Oak Tree took over the property management of the apartment complex I was living at in El Cerrito…read moreand, bless their hearts, made a feeble attempt at trying to improve the disaster that the previous property management company, BG Asset Management, left behind. For the love of all that is holy, please steer clear of renting any units on Central Avenue in El Cerrito!!! Between the mold in the walls, an active and years old cockroach infestation, three out of four broken washing machines at any given time and the rats that like to just hang out in the courtyard and the parking garage, it is just not worth it! After a repair job on the roof was performed by Oak Tree's maintenance crew when they took over earlier this year, the cockroach problems managed to get worse. Don't let the fancy paint jobs or $500.00 off the first month's rent fool you about Oak Tree's Central Avenue available units. All the paint and deals can't fix a property in need of a full building fumigation and mold remediation. Skip on by Oak Tree...

Drysdale Property Management - What in "The People Under the Stairs" is going on here?

Drysdale Property Management

(56 reviews)

I wanted to write about a recent experience I had with Drysdale and its management of the property…read moreI've been living in since 2005. We had a flowering tree that hung across our driveway but appeared to have collapsed and made it impossible to get out. I contacted their maintenance department, and within a day they had scheduled in a team that came in and completely removed the blockage as well as cut the tree back to a point that we know longer have to worry about it. I was very impressed with how quickly they responded. Five star is easy! Additional update. Couple of weeks ago I requested that a DIRECTV dish mounted on the side of our building be removed as the wires were hanging from it.

Drysdale has been the bane of my renting existence. When they took over their predecessor, Harbor…read moreBay Realty, little did I know how much my life as a renter would change. Prior to Drysdale, I rented through Harbor Bay Realty, and prior to them, Gallagher and Lindsey. No problems with either outfit. Then Drysdale came along and everything took a turn for the worse. It has been one thing after another, and I could write a 'War and Peace' review about this company, but instead I'll just summarize the most serious issues I've had with them over the years, including the latest and current ordeal I'm going through. Some years ago, a nutcase menace of a neighbor zeroed in on me, and started breaking into my mailbox and stealing my mail. When I reported the criminal harassment to Drysdale, they did exactly nothing, despite the fact that stealing mail is a federal crime, and an obvious violation of a lease. Drysdale told me to go to the police (their go-to response to virtually any tenant complaint), but would not permit me to collect the evidence necessary for an arrest and prosecution, and would not do so themselves either. The individual who was doing this still lives on the property. Next up, they lent the keys to my apartment to a plumbing outfit, and never got them back. I only found out about this six months later when I locked myself out of my apartment and went to Drysdale for a copy of my keys, and they didn't have them. Keeping keys secure is a fundamental and sacred responsibility of any property manager. Before this incident, I did not have a doorbell camera, and there were several times when I came home and things seemed out of place. Who knows if someone entered my home without my knowledge during that time. I never received an apology for this serious security breach from Drysdale, and ended up changing my locks at my own expense for my safety. And now on to present day. My neighbor in the unit directly above me started using a noise machine of some kind that produces a strong vibration that permeates my unit, especially my bedroom. The vibrational sound and frequency is incredibly bothersome. It has induced severe headaches for myself and my partner, and wakes us up immediately when she turns it on in the morning. Attempting to communicate with the neighbor respectfully about the issue has only resulted in her doubling down, and spitefully starting the machine earlier and earlier in the morning, then stonewalling me and refusing to communicate further about the issue. She starts the machine, then leaves for the day, leaving the machine running all day even though she is not at home. I complained to Drysdale, and despite multiple requests for their help, via email, calls, and an office visit, they have done nothing to resolve the problem. This is a serious quality of life issue that has resulted in me avoiding being in my own home as much as possible. The apartment I have been a model tenant in and have paid rent on for the past 15 years is now basically unusable to me, and a source of immense stress and discomfort, instead of the peaceful refuge home is supposed to be. There has been no follow-up, nor follow-through from Drysdale, and the noise assault continues every day. If you're looking for a rental, for your own health, safety, and well-being, try your best to avoid renting through this outfit. And if you're a property owner, please use somebody else for your property management needs, you will save yourself and your tenants a lot of grief.

Eclipse Property Management - Property management company that can't  even manage taking out the trash

Eclipse Property Management

(15 reviews)

As a longtime San Francisco landlord, I've worked with several property management companies, and…read morethis team continues to stand out for their professionalism, responsiveness, and deep understanding of the city's complex landlord-tenant laws. Their expertise has been invaluable in navigating compliance issues and avoiding costly mistakes in such a regulated market. A special acknowledgment goes to Marsha in the front office, who is the heart of the operation. She is exceptionally attentive, courteous, and proactive. Marsha not only ensures tenant concerns are addressed promptly but also makes a real effort to find cost-effective solutions--often going out of her way to source better-priced vendors without sacrificing quality. Her diligence and communication have consistently given me peace of mind as a landlord. While the back-office team is competent and detail-oriented, I've noticed that the newer property manager occasionally relies on higher-cost vendors and has a slower turnaround time on certain maintenance issues. This has modestly affected profit margins, but the overall service quality and compliance remain high. Despite these minor challenges, I would still highly recommend this company. They genuinely care about both landlords and tenants, take responsibility for resolving problems, and manage properties with integrity and professionalism. It's rare to find a management team in San Francisco that combines such legal knowledge, hands-on service, and genuine client advocacy--and this firm does exactly that.

From a tenant perspective, the staff is friendly but lacks even in very BASIC things like…read morecommunication, follow-up reporting, maintenance coordination, general professional accountability, etc. you name it. I can't imagine why any landlord would want to use their generic services unless it is cost-related and that's all they can afford. Good luck if you have to work with them. A word of advice: Set your expectations low and try to avoid needing them in the first place - it helps.

Prime Property Group - Estefani Montes- Assistant Property Manager

Prime Property Group

(93 reviews)

East Oakland

We've had several maintenance jobs done by Gentian from Prime Property. He's always been extremely…read morefriendly, professional, and hard working. Each time he has done amazing work by addressing the cause of our problems and not just the symptoms. Hopefully we won't need any other maintenance, but if we do, we'd be lucky to have him back. Also a shout-out to Briana who has been very responsive, helpful, and able to address any of our questions/concerns regarding our space.

1 star When i Used…read morePrime I've been extremely disappointed with this property management company and would not recommend them to anyone considering hiring one. Communication has been the biggest issue. Getting a response to emails or calls routinely takes days, and often I've had to follow up two or three times before getting any reply at all. Important updates about my property -- repair schedules, tenant issues, inspection results -- are rarely communicated proactively. I typically find out about problems only after they've escalated, and I'm left chasing basic information that should be provided as a matter of course. On top of that, the fees charged for repairs have been consistently inflated. Invoices come through with little to no itemization, making it impossible to tell whether the labor and materials charged actually reflect the work done. When I've asked for breakdowns or quotes before work is authorized, I've either been ignored or given vague justifications after the fact. More than once, charges for simple repairs have come in well above what comparable local contractors would charge for the same job. Between the lack of communication and the repair markups, I've lost confidence that this company is managing my property in my best interest. If you're evaluating a property manager, I'd urge you to ask upfront about how repair costs are itemized and approved, and to get a clear commitment on response times before signing anything. I have since moved on and work with another Management company a more professionally run company.

Bay's Elite Management Group

Bay's Elite Management Group

(78 reviews)

Mosswood, North Oakland

Pedram has been my property manager for a duplex and 8 units in Berkeley for years. He is…read moreknowledgeable and efficient. His fees are very reasonable. for the past years, I rarely have any issue with tenants or repairs. if you are looking for property manager in Berkeley/Oakland area, he is an expert.

SLUMLORD. Would give zero stars if possible…read more From the moment I moved into that apartment I realized I was in a slumlord situation. When I arrived on January 19th there was no working heat and it was in the 40s at night. I was provided with a very small space heater by the "property manager" (that term feels like a big stretch) and I was absolutely freezing all night. The only reason I didn't go to a hotel was because I had just driven for 5 days straight and was literally too exhausted. Additionally, the apartment was ABSOLUTELY FILTHY (I have photos to back this up). The apartment was vacant for months so it is unclear how they did not have time to check the heat or do a basic cleaning. When I complained, Pedram gave me a credit of like $70 for both those issues which is wild as a cleaning service and a hotel stay would easily total $500. Pathetic. I knew I was in for some bullsh*t based on this. From this point on, every time something broke or needed to be fixed, and there were a lot of things that were broken UPON MOVE IN (again, this place was empty and could have been repaired beforehand), Pedram ignored my service requests in the app and my emails. I fixed things with my own time and energy and had to hound him to be reimbursed for the supplies. The whole point of renting is so that I don't have to fix things. I literally had to have a friend fix my leaking kitchen sink because the person who "fixed" it initially didn't actually fix it and Pedram would not respond to my emails at all. I begged him for help. In addition to my actual unit being terrible, the general condition of the property was abhorrent. Overgrown weeds and bushes, filthy walkways that haven't been power washed in years, garbage all over the alley where the bins are, etc. It looked totally ghetto and therefore, people treated it as such. Also, we were told with literally ZERO advanced warning that we would lose access to the washer/dryer for at least a month due to the construction project taking place in the back parking lot (earthquake retrofitting). So then I had to start taking my clothes to a laundromat which is hard to do as a professional working 50+ hr weeks. Additionally, Pedram told us we had to park our cars on the street for this project despite the workers only being there during business hours. There was no reason we had to park on the street at night, other than his negligence with regard to understanding the actual scope of the construction project. My car and several others suffered vandalism/damage due to being on the street. It was completely unnecessary, but he would have known that if he ever stepped foot onto that property or put even the smallest amount of effort into managing it. I finally had to threaten him with legal action to be allowed to break the lease, as I could not continue living in that hell hole. He will not return my security deposit and states he kept it as the lease break fee, which is of course illegal under California state law. So not only did I lose my 2k deposit, I have to pay 1k to fix my car and I paid another 1k for moving expenses. Still very seriously considering taking him to small claims court. I had a completely horrific experience at this place and I have no idea who would write a positive review. I spoke to numerous other residents who all had similar experiences and were completely frustrated and fed up. Pedram, you take advantage of people and you know it. Absolutely disgusting behavior. You ought to be ashamed of yourself. You can say I'm disgruntled about the deposit or whatever you need to, to make yourself feel better, but we both know the truth.

Alameda West Lagoon HOA - propertymgmt - Updated October 2026

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