Apparently having an appointment doesn't matter to Alamance Glass. I had an appt to replace my windshield. I sit in the waiting area.... A minute later, some guy pulls in with a chip in his, and they take care of him before starting on mine. I guess his time was more important than mine ???? Think I'll try somewhere else, with better customer service next time read more

This company is outstanding....not only in quality of job done, but in customer service. They are the most professional and understanding team. My hat is off to them in being able to take the extra time needed to explain to me why I needed a new window and that just replacing a piece of glass would not be what I required. The price of their service was well in line with what I expected and the timeliness to complete the job was great. An all round fantastic team to work with. I highly recommend the entire team. read more

Don Williamson from Alamance Glass helped me with a repair of a 25 year old window that wouldn't stay closed. He had to work with the manufacturer as the parts had to be custom made and was professional, courteous and got the job done quickly! Thank you, Don. read more

Shane and burgundy did an amazing and efficient job at The Ups Store . they were knowledgeable of their trade, they were quick and efficient and also kind ! 10/10 recommend! read more

Needed my side view mirror replaced and they were extremely nice and fast on getting it done! Definitely come here for you glass repair needs! read more

GET THEIR LIABILITY INSURANCE UPFRONT. 2+ years of Incompetence, property damages, dishonesty, and deception. Multiple managers, crews, and constant communication to owner to get 2 glass replaced. Which took approximately 10 tries due to incorrect measurements, installation, etc. Damages to tire, hardwood floor, window trim, and glass stop. Have to call them out on their lies and deception with promises to sue before anything would get done. Now I must depend on the court to get my damages fixed. read more

I needed a couple windows for an older vehicle. The man I dealt with found one of them new and one used, the used one was pretty far away, he went and picked it up and installed both. He asked for a fraction of the money other places has quoted me, I had to insist on paying him more than he asked for. I would recommend this place highly. Honest, fast, friendly. SUPER service. Thank you!!! read more

I am giving 1 star only because Yelp wont allow no stars. I had Alamance Glass come out to quote replacing an existing block window with a new picture window in a bathroom. They quoted in June but we decided to wait. When we were ready to move forward in December, I had them come back out to confirm their quote. After they came back out, and I didn't hear from them for a week, I started calling and emailing to get the quote. The young lady on the phone was pleasant and took my messages to "Daryll" but he would never return my calls. I have worked in construction for 30+ years and one thing I have learned above all else is customer service is key and that starts with taking and returning phone calls. Finally after 2 and a half weeks, the same young lady returned my call and told me that this was not the type of work they do. Funny since they had done that type of work for me, and others I know, before. I assume they are busy like alot of other companies right now and they did not want to mess with a job this small (around $1000). But to have the receptionist call me who couldn't even answer a question about what type of work they do and why this was not it, should be embarrassing to them. Again, she was pleasant and I hope she finds a good company to work for some day but Alamance Glass is not it. If you are looking for glass work or window replacement, I recommend you look elsewhere. read more

Had them come out and measure my new home for glass shower enclosure. Ricky the sales Rep came out and told me it would take two to three weeks. Eight weeks (two weeks ago) later I receive a call telling me they will be out the following day for install. The next day I receive a call asking me if there was supposed to be metal on the bottom of the glass door (Their screw up or stall tactic). Of course there was not supposed to be metal... So, two weeks later, TEN Weeks overall. They call me and will be out to do install. They showed up today, the glass was not cut correctly, and they could not install it. I let the installers know how long it's been. They left and promised they would get back with me. I called Alamance Glass a few hours later asked for Ricky, they said he was on the other line and would call me back. 45 mins later I call them again, they suggested I use another company. I will! I will also encourage anyone needing glass products NOT USE Alamance Glass Inc!!! read more