Friendly helpful staff. They were able to provide caregivers my Dad really likes and now my family…read morecouldn't imagine what we would do without them.

From the owner: Your family's well-being is SYNERGY HomeCare's priority. Our compassionate caregivers are trained…read morein geriatric and disease-related topics and have assisted thousands of families. We help people who want to stay in their home wherever home may be. Whether your loved one is recovering from surgery, living with Alzheimer’s or needs a little help, we assist our clients maintain their independence and enhance their quality of life.

This is a long read--the transcript of my formal complaint to Your Choice Senior Care, plus…read moreadditional info, but I feel it is valuable if you are even considering this terrible company for anything. Caveat emptor! ------------- Bottom line up front: I am initiating this complaint here via your Web function; however, I will escalate and elevate it as high as necessary to get satisfactory resolution to this problem. Background: I had surgery in Birmingham and was to be released into the care of one of your drivers for a 4-mile drive to the hotel I was staying at that night. I was medicated, but I recall this to be around 2:30 that afternoon. The surgeon's office arranged for the ride. Tiffany Miller was my driver. The surgeon's office also arranged for my return ride the next morning from the hotel back to my vehicle at the surgeon's office. Tiffany was again my driver. Facts: I was helped into Tiffany's car by a representative from the surgeon's office. Tiffany insisted that I sit in the front seat. I immediately noticed the smell of marijuana, but did not say anything. Tiffany wouldn't start driving until I paid her. She said she preferred CashApp and that it would be $133. I was medicated, but I had the wherewithal to ask her if that was the correct amount since the drive was only about 4 miles. She confirmed, saying that it was an unscheduled ride and that I hadn't completed any of your paperwork, even though I still don't know what that means. I also believe I recall her saying she was on her way home (getting off work?), so yes, to her the $133 was valid. I had no other choice but to pay her. She got me to the hotel safely. The next morning, the surgeon's office told me my ride was on its way and the ETA was 9:00 am. I checked out of my hotel around 8:45 and went outside to wait. At 9:01, Tiffany texted, saying, "Morning. This is Tiffany with Your Choice Senior Care. I'm on the way." At 9:02, I texted her, "It's 9 o'clock, so I anxiously await your arrival. I am standing outside in front of the hotel." She immediately reacted with a thumbs-up emoji. It was already a bit hot and humid outside, so I texted her at 9:05, "ETA was supposed to be 9 o'clock. What is your actual ETA?" She responded at 9:16, "I'm getting off the freeway. Whine scheduling you. I didn't think about another appt," none of which really made sense to me. She then said, "If you have another way that's fine/ Tiffany." (Again, I'm quoting her exactly from her messages.) I replied at 9:18, "I don't know what "whine scheduling you" means. No, I do not have any other way. You are my way. So, given what you just told me, what is your ETA?" She immediately replied, "If you would called and signed our service agreement. You would have signed our service agreement. You'd be in our schedule sir." I then replied, "[The surgeon's office] was supposed to take care of all of this. This will be just one more thing I complain to them about. It sounds like it might not be all your fault, but still. So, I asked a question again: What is your actual ETA?" She replied at 9:21, "No not at all. We have been dealing with them for well over a year. Patient sets it up. Again I said 10 mins ago I was getting off freeway!- e" I replied at 9:23, "Thank you for the details, but I am not from here. I'm from Prattville, Alabama. I don't know how close the freeway is to my hotel here. Sorry. I'll just see you when you get here. Thank you." She arrived at 9:27 and said, "Im here!- Tiffany" The scene then repeated itself except for the rate (fee). I opened her car door & again immediately smelled marijuana. She insisted that I sit in the front seat. She was very curt (bordering on rude) and again insisted I pay her before she would drive. I did, but the rate this time (for the same 4-mile drive) was $25. She was reading/texting at different points in the short ride to the point that we barely made a yellow light after waiting a good while in the line of cars. I actually had to signal to her that the light was green and we needed to move. She delivered me back to the surgeon's office & that was that. Nothing else was said. Questions (and I'll be polite and professional here): Why on earth would a 4-mile ride cost me $133??? Why would the same trip a day later cost me only $25? Why did I have to sit in the front seat? Why would Tiffany use a car that smelled so obviously of marijuana for both trips? Why did she feel the need to be so unfriendly and unprofessional in her texts and in person? Why did she text so much while driving? Why was she 27 minutes late for the second trip? And the overarching, ultimate question: Why do you allow/tolerate/condone all this??? I trust this message speaks for itself; however, I'm available for any discussion you deem necessary at XXX-XXX-XXXX. Please remember that (a) I am the customer; (b) you are supposed to be a professional service that answers to someon

You guys would be veryyyyyyy much better if yall let go of Tiffany , ( type in Who has worked for…read moreYourChoice on fb ppl , you'll see the HONEST review of old workers ) , the attitude , the rudeness , she will cut hours if you don't " bow down" to her. Worst company I have ever worked for. Everyone else is SWEETHEARTS ( JaLessia & Ms.Glenda ) , but Tiffany .. yeah, NO . The so called management is a HELL NO . Anytime you ask to speak to George about something it's a problem , he either on vacation , or from my understanding " he don't want to talk to a caregiver , come thru her ( Tiffany ) " . & I just know he don't know his caregivers are being treated in this way . If you don't mind a rude , unrealistic manager , who will call your phone to argue , by all means APPLY . But please have bond money sat aside!

Ryan and his team did an awesome job of providing care to a friend of mine. His attention to detail…read morewent over and above what we expected . My friend is extremely happy with the service that ComForCare provides.

Friendly, helpful staff. They were able to provide excellent caregivers on short notice. ComForCare…read morebecame apart of our family and I would recommend them to anyone needing help with a loved one!

We had a lot of deep concern and disappointment regarding the care my 88-year-old mother received…read moreunder Amedysis services. After two weeks of illness and repeated contact with theirboffice, I made the difficult decision to discontinue care with Amedysis. The primary issue was with the office staff. While my first few calls were polite, it quickly became apparent that their words were not backed by genuine care or follow-through. I felt no compassion, urgency, or personal concern for my mother's well-being -- only routine responses that failed to address her needs. This lack of communication and empathy created unnecessary stress for both of us. I do, however, want to recognize those who truly made a difference: Nurse Darren, who was exceptional in both skill and compassion, and physical therapists Craig and Annette, who provided excellent care and encouragement. They exemplified the quality and heart that families hope for when trusting a loved one to home health care. I hope this feedback is received in the spirit intended -- to improve care for patients and their families.

Our location in TRUSSVILLE, AL is miserably failing my aunt. The therapists themselves are caring…read moreand concerned. But before I brought my aunt home, her insurance company verified she would receive a certain number of hours and services per week with no limits on how long. They have dropped some services for lack of progress, so I understand. However, they didn't even do me the courtesy of telling me PT was discharging her...just left us waiting around for them to come! When I called the office, they led me to believe someone would still be coming. Her bath aide has not shown up in two weeks. The first day, the aide herself texted and told me she was sick. After that, no one has called, texted, or let me know when she will be back, other than saying she would come last Thursday but never showed. I have called the office repeatedly asking what, if any, services we will be receiving, with no straight answer! My aunt has been sick since last Thursday. No nurse visit, even though the "robo-call" machine asks if we are experiencing worsening symptoms that make us wonder whether we should go to the ER. I have answered YES every time and indicated we need a nurse. No call back yet and the robo-call has called several times since last week. I am so done with this place. I am the nursing supervisor of a hospital and my aunt is getting NOTHING from this company. I've received only one billing statement and it included two bath aide visits when she only had one that week. That's why the government fined them I guess . Please don't do your loved-one the disservice of using this disorganized, uncaring company!!

the entire staff has helped me a lot during my days of physical therapy. they are all amazing!! I…read morewould recommend this place && their friendly environment to anyone, even if they're a stranger. 10/10 for physical improvement assisstance no matter how long or how short you need the help.

Brady, Karen, Tina and Asia are wonderful! They built a custom program to help alleviate my lower…read moreback pain. I haven't felt this good in 8 months! Very caring group of people. You will be well taken care of!