They are part of Bolton Environmental now. I called Jack Spack and they were about to come out…read morewithin the week. They called ahead and stayed with the quoted price which was slightly higher than the other company but 4 days sooner. The service person was great and allowed me to ask some questions. It turns out the tank wasn't full but recommended someone to clear the plugged line.

These guys stayed on the phone with me during a power outage on their end...gave lots of great…read moreinformation, set up an appointment and offered to squeeze us in if we had an emergency (flooding in our yard). Also very polite and kind on the phone. When the technician came, he was great too -- quick, polite, professional and did a great job. The prices were also very reasonable. We had a really excellent experience and will continue to use Jack Spack going forward.

You can't ask for better! I had plans to install my septic in March '21 and the frost on roads…read morekept heavy equipment off of them - Universal kept in touch with me to assure of the earliest possible date. When they came out to prepare the install, I shared my dissatisfaction with another septic installer's plan approved by the county (I didn't know any better). Eric the owner suggested a different approach, which completely met my request and got everything approved, installed and cleared up in short order - I was thrilled. The storms came in July and trees dropped everywhere, power was out. Our Electric Company came out to restore power and restring power lines where trees took them out. You would think they would see the Universal Septic sign I put right over the tank and field but they didn't, they drove right over the tank. I called Eric for help, he came out and saw the tank was crushed. He gave me a replacement estimate really fast, after all the communication was completed, he installed the new tank in just a few days. You can't ask for better communication, service and responsiveness. I had contacted 4 different installers and got a lot of delay, lack of return phone calls and over-pricing. I highly recommend Universal to everyone.

I had scheduled another company to come out and empty my elderly mother's septic tank. After…read morewaiting over 4 weeks for our appointment, they never showed and advised they didn't even have my mother on their schedule. My mother was so upset and called me crying. It was then I called around to a few more places and found Universal Septic Services. First of all, Jaimie at their call center so so unbelievably friendly and understanding. They were able to get someone out in less than a week --- and at a lower price than the first provider. The showed up when they promised and their representatives on site were equally as nice and professional. My mom was so pleased she is going to tell all the neighbors about Universal. During times like this, it is so hard to find dependable and friendly service providers. Well -- we found one with Universal. Our family cannot thank you enough. You've made a customer for life!!!

We have had Al Pearson Septic Tank Cleaning out to our house the last 2 years for service. They are…read morevery knowledgeable and friendly. My son, who is 5, was so interested in how is all worked. They had patience with him and explaining everything to him! We made a call for them to come clean and 2 days later, they were here. I definitely recommend! Very happy with their work.

Excellent service! Friendly and knowledgeable. Immediate response. Very pleased with my septic…read morecleaning and repair! Thank you Judi Braun

"Gabriel" from Brendel's is BY FAR the best worker we've had when it comes to septic service! He's…read moreso honest, knowledgeable and hard working. This man deserves a raise!

Brendel's Septic has been supplying port-a-johns for the City of Pontiac Parks now for the past…read moreyear. Their staff has been extremely easy to work with and accommodating to all our needs, even when things are needed last minute. The communication between our organization and Brendel's has been great. Their staff routinely cleans our port-a-john's weekly and we have been thrilled with the service we have received thus far! Highly recommended!

HORRIBLE communication! We paid half of the cost up front and were told 3 weeks until they could…read morestart. 3 weeks came and went and NOT a word from JW Fields. We called every Fri for 3 more weeks to get a status on a start date. The lady in the office was ok the first few times until my husband said, "Every time I call you, you tell me the exact same thing (you will talk to Brent on Monday and get back to me) and then you NEVER get back to me" She became very rude and nasty after that!!! We were told the crew would work Fri and Sat and be done. That was FALSE! They never showed up Sat as expected. When we called Brent, we were told that we needed an inspection which was scheduled for Monday then the crew would finish. Monday morning the crew came and took all the equipment and left. Stating that the inspectors were back logged and he didn't know when the inspector would get here, even though Brent had told us it would be Monday? The inspector showed up 20 mins after the crew had left with all the equipment. We called Brent and he said, "I will send the crew right back to finish" That NEVER happened!!! And they didn't show up the next day either! Don't BS us or tell us what you think we want to hear! We want the TRUTH and correct timelines! Communication is key in dealing with customers and JW Fields really needs to work on that! On a positive note the crew was nice, respectful and seemed knowledgeable!

This rating is for the Septic service they offer. First…read moreAppointment showed up for a few minutes then left for an emergency call (they Claimed). Rescheduled second appointment between 8:00 AM to 12:00 PM it was 1:00 PM they never showed up. We called several times they said he is on his way. Then we called after 12:00 PM we got a voice mail. we left a massage told them not to show up anymore. The wife took a day off and stayed home twice for their service which did not show up.