To whom it may concern:
If you are looking for custom made…read morecabinetry and/or other (wood) custom made items, one might consider Martin Cabinet company in Plainville, Ct. Don't outsmart yourself and think because Martin's is a custom cabinet company, that their prices will be too high. On the contrary, Martin's was even less than "Big Box" stores. Don't forget they also do the install.
Although I am not a licensed builder/general contractor (GC), my wife and I GCed our first home in 1984-'85 a 2700+ sq' colonial. Martin's was given the bid to complete everything from kitchen, family room, bathrooms, laundry room and Steve was our customer service rep who orchestrated everything. Martin's did a stellar job from design, construction, to finish and installation.
Fast forward, my wife and I again decided to GC our final home in 2025- '26: a 2200+ sq' ranch. Again, we contacted Martin Cabinet. Of course, by now Steve had retired, only to be replaced by others. My wife and I hooked-up with Tony Reklaitis, who I believe has been with Martins 30+ years, and in many facets of the business.
Tony had to be even more particular than Steve. This ranch had more moving parts than the colonial. Beautiful cabinetry done in the two full baths and family room. The kitchen however, had a wider than average cook-top and an over the cook-top exhaust fan. The kitchen also has two stacked independent ovens, separate walk-in pantry and also an island. Adjacent to the kitchen is a laundry room, also with custom cabinetry and granite countertops. Tony's communication was outstanding and the products delivered were "spot-on." Tony was always there for a phone call. If Tony did not answer, Carol took our calls and relayed it to Tony, and a callback was received that day.
During the install I remember Andrew, Doug, Eric and Glen being so very meticulous. For example: because there was going to be a tiled backsplash between the granite countertops and the bottom of the upper cabinets, I wanted nothing other than a full tile or a full-half tile. This took precise measurements using some granite counter-top samples, in order to set the upper cabinets to the exact distance above the projected finished countertops. Of course, our tile contractor just loved this!!! I look at that tile job every day---just beautiful.
Now "pencils are on erasers, because everyone makes mistakes." Even when you GC your build, mistakes can and do happen. In Martin's case, one mistake happened. Tony and others jumped on it immediately, corrected it and with an apology. And, it never interfered with our build schedule because they worked around it and quickly. Our nephew who is a "wood-working" hobbyist, was so impressed with Martin's, that he also retained their services as he was in the midst of remodeling his kitchen.
Feel free to call me at 860-798-5749 if you want more detailed information.
Sincerely,
Gary Gallo
