Wow - this place has totally changed since I was last here in 2024 and I'm impressed. They're renovated the entire place - it used to be dark and dingy and is now clean and bright. Staff greets you with a smile and actively seeks to be helpful. The front desk is well-organized, quick, responsive, and moves on time. I had an appointment at 8:20, and to my surprise I was actually seen promptly at 8:20 by Cecelia, who was courteous, personable, and efficient at her job. I was out by 8:30. Not sure if this place got new management in addition to a face-loft, but whatever changes were made, they're working - the patient experience now is a cast improvement compared to what it was before. read more

This review of one star is for the current appointment process. It was absolutely painful to have to repeat myself and spell out everything several times (including the referring physician's office address). It took 25 mins on the phone to make an appointment for the Fort Lauderdale location and this was after the agent picked up my call from the queue. I've used AKUMIN before and the staff is always great but the appointment process will prevent me from making any other imaging appointments in the future. I read other reviews from over a year ago addressing this same issue - AKUMIN do better! read more

Akum provided wonderful customer service during our visit. They were incredibly helpful and patient while assisting my g for ultrasound making sure she felt comfortable and understood throughout the experience. I really appreciated the kindness, professionalism, and genuine care they showed. read more

Akumin - Diagnostic Imaging Near Me - Plantation, Florida

Wow!!! I haven't been here in a year and it's been remodeled. It looks sooo much better. It's brighter now. The MRI machine was new since I'd been there. The staff were very friendly and the appt ran on time. I received the results in 24 hours. Parking is easy in the attached lot. A star deduction-They had me fill out a 4 page questionnaire before being seen. I'd prefer if that could be done ahead of time electronically. It seems out of date to be doing that on paper now a days. read more

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They were great. I was missing paperwork and they waited till it arrived. The testing went quick and easy.

I had an 11:15 AM mammogram appointment and an 11:30 AM ultrasound appointment. I arrived at 11:00 AM, as they stressed the importance of coming 15 minutes early. When I walked in, the waiting area was very busy. There are about five windows, but only one reception desk where you initially check in. Thankfully, the line moved fairly quickly. After checking in, I was given paperwork to complete. About 15 minutes later, I was called to one of the windows to turn in the paperwork and make my payment. My payment was collected at 11:27 AM, and then I was sent back to wait again. I wasn't called to the back until 11:53 AM. Once in the back, I was given a pink robe and instructed to remove my top and bra, then seated in another waiting room designated just for women. I didnt like that. What happened to changing in the room that the procedure would be happening in? At 12:05 PM, Ally came to get me for my ultrasound. She mentioned she didn't have a patient at the moment and knew I was waiting for the mammogram, so she went ahead and did the ultrasound first. I truly appreciated that. Ally has a beautiful spirit and was a bright spot in this experience. By 12:12 PM, I was back in the waiting room waiting for my mammogram. While waiting, another patient came in expressing frustration about how long the process was taking, which honestly summed up how I was feeling as well. I'm not exactly sure what time I was finally taken in for the mammogram, but I walked out at exactly 12:40 PM. From arrival to departure, I was there for 1 hour and 40 minutes, which is excessive. The staff overall was kind and friendly and the facility was clean, but I really dislike this system. It felt more like a clinic than a scheduled appointment-based facility. I've been to the Boca location, and the experience there was nothing like this. Even though this location is only 15 minutes from my house, I will do my best to avoid returning. read more

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I had an appoint for an X-Ray and MRI at 9:20am and arrived at 9:00am. I was seen by a receptionist immediately without any wait time. There are 7 receptionist stations which definitely helps. Mine was friendly, efficient, and checked me in quickly. The waiting area is large with plenty of seating, accessible restroom, water fountain, and televisions. I have been to other Akumins where this was definitely not the case, this was all nice to see. I was called back from the waiting room at 9:46am, brought to the back to a second patient waiting area which I was called from at 10:06am at which time my MRI was performed. The technician was kind and professional. After the MRI I went to medical records to request a copy and was seen right away. That employee also very professional and processed my requests quickly. Overall, I was pleased with the facility, staff, and imaging. My only complaint is the hour long wait to be seen but unfortunately that seems to be common practice now and most medical facilities. read more

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Making an appointment with this company was a frustrating experience. Regardless of the location you called, all appointment calls are handled by overseas reps with a heavy langue barrier. I spent 2 days and spoke with 6 different locations before setting an appointment with the 7th location I called, for a not so ideal time, nor location. Thankfully 2 days later an American based representative called me to confirm my appointment, review my needs, and explain some insurance details. She was incredibly helpful and after hearing about my poor experience, she went out of her way to get me a new appointment at a location and time which is more convenient for me. My appointment was this evening at 7pm at the Plantation location. Checking in went smoothly, everything was already provided to them by be via their online portal and documentation uploading services. At exactly 7pm I was seen, and my screening took 8 min, it was easy and fast. I was out of there before 7:15 The US based representative and the staff at the Plantation office are the reason this review is getting even 3 stars. Without that, this would have been way lower. The overseas representative unfortunately made scheduling an appointment extremely difficult/ constantly misunderstanding, having me repeatedly give them the same information over and over, and offering unrelated times and at locations I did not request. If it was frustrating for someone in their 30s, I can't imagine what elderly patients go through. read more

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The staff in the back are nice, but the staff at the front desk and medical records window are rude, dismissive, and instead of asking someone to sign something or do something, they bark orders. It's your first and last impression of that business and couldn't be worse read more

Diana Kintz is the absolute gold standard for patient advocacy and corporate customer relations. Navigating medical records when dealing with severe physical injuries is usually an absolute nightmare of hoops, unreturned voicemails, and bureaucratic delays. Diana completely broke that mold and provided elite, rapid-response assistance that I have never experienced elsewhere in the medical field.After encountering an online portal glitch where my recent X-ray films failed to upload, I reached out to customer support. Diana picked up the ball immediately on Friday morning, communicating via text within mere minutes of my replies. When technical limitations prevented the actual X-ray film from releasing via the app, she did not just shrug her shoulders or pass me off to another department. She took immediate, proactive ownership of the problem.She emailed me the textual reports instantly, and the moment I communicated that I required the actual physical films for a critical new specialist appointment on the 9th, she immediately escalated the request. Instead of making me call around, she handled the internal logistics herself. She upgraded my file to an expedited pickup, arranging for a physical CD to be ready for me this coming Monday morning at the local office closest to my home.What makes Diana an absolute powerhouse is her work ethic. She stayed on top of this case, troubleshooting and finalizing my solutions right up until 4:30 PM on a Friday afternoon. While most corporate employees are mentally checked out or actively ignoring messages at that hour, Diana was treating my medical timeline with the urgency and human care it deserved. I am incredibly grateful for her efficiency, her professionalism, and her refusal to let me drop through the cracks. Akumin is incredibly lucky to have her representing their brand. read more

Hi....last evening i had a 7pm appointment at Akumin (Plantation) for a knee Xray. They asked me to arrive 15 minutes early, which i did. At 7:30 I asked what was taking so long and all they would say is that there are 3-people ahead of me. Finally at 8:10, after not being helped I asked for the acting manager who conveniently had stepped out. At that point i left too and will not go back. It was clear that Akumin overbooks their slots and has no regard for the patients schedule. Their service was cold and inexcusable and management seems indifferent to the backlog. If you value your time go elsewhere. Stephen read more

The wait time is long But the work they do is amazing some of the staffs can be more pleasant I recommend AKUMIN read more

I walked in at 2:35pm for my MRI appointment, walked out at nearly 6:30pm. FOUR HOURS FOR A TWENTY MINUTE MRI. Let me repeat ***** 4 HOURS FOR AN MRI ***** And there were other people there who had been waiting as long as me. I am currently in the process of having my entire record transferred out of there, and will be going elsewhere for my future exams, hoping I NEVER have to enter this HELLSCAPE of inefficiency and grift ever again. Caveat emptor. read more

I would like to personally thank the front desk staff Katisha and Jeselvi (If I'm not wrong) for their assistance in helping me get my foot MRI. I sincerely appreciate you girls. Keep doing such an excellent job. They were able to solve my problem and allowed me to get the test done! The clinic is also very beautiful, extremely clean, and all of the staff members are kind and friendly. Thank you all. You guys got this. Thank you for taking care of me and others. read more

This is the second time I have come to this place for a mammogram. They are understaffed both times. I have waited over two hours only to find out that they are taking patients that were scheduled after me before me. When I arrived at the counter, I told them I had to go to work and if they thought that I would be out of here in less than two hours, they confirmed yes definitely it'll only be a few minutes. I'm glad I don't work for them because I don't like their few minutes. I had also made a couple phone calls ahead of time to make sure that there was enough time and they kept telling me 15 minutes. I left messages with no return phone calls. If there was a -5 star, that is what I would've given I will never return to Ackerman again . read more

Akumin - Diagnostic Imaging Near Me - Plantation, Florida

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I had an appointment for 830 pm and learned earlier in the day that I needed to leave town prior to my appointment for a medical emergency. I needed desperately to have the pre-op imaging completed because I didn't know when I could return to the area. Khadija was the receptionist who calmed my anxiety and assured me that she would do what she could to accommodate me. She made no promises other than that she would try. Khadija worked with the imaging tech, Cyndi and they squeezed me in after a comfortable wait in the reception area. I am grateful. read more

Gave me a wrong price for mri Called insurance and they said i only pay co payments not the uninsured price Cancelled appt and made it at another mri place. read more

I am a physician myself, as well as the patient, and so I have a unique perspective on my service yesterday at AKUMIN. let me just say it was a five star raving. The people were so nice, I hardly had to wait more than five minutes to get started. They answered all of my questions appropriately, (even though I already knew the answers in advance-- lol), but they could not have been any nicer. I've seen some lower scores and I have no idea where that's coming from. I would not hesitate to refer my patients there. Dr. William Lauro MD. read more

My experience at Akumin was excellent. Thanks to miss Tonya and Mr.Trevis they were well experienced in providing good quality of care from the start to finish. Miss Tonya explain everything very well before and during the process while I was receiving care. I felt very comfortable and more at ease having her taking care of me. She's very polite and courteous I only choose this location to go to Just because of miss Tonya. office staff was polite and show respect I would recommend this place to the public also family and friends and again Thank you miss Tonya you deserve a praise. read more

My appointment was rescheduled twice in one week. First, I had an appointment on a Tuesday morning and I received a text message an hour before the appointment that I needed to reschedule. I had taken a day off work to make the appointment so I rescheduled for Saturday at 2 o'clock in the afternoon and rearranged my day only to arrive there and find out that my appointment had been canceled yet again for the same reason that they didn't have a technician. read more

I had no problems scheduling 3 appoints online. Today I had my appointments for ultrasound, mammogram & bone density exam. The first appointment was scheduled for 11. I was done with all of my scheduled appointments and out the door by noon! All of the staff I encountered was friendly, knowledgeable and efficient. The office itself was clean and comfortable. read more

WARNING. THEIR SERVICE STINKS . DON'T WASTE YOUR TIME. I drove an hour from Boca Raton for my appointment only to be told when I walked in that the machine needed to do my CT-A scan was not working and I needed to reschedule. I asked why they didn't have the courtesy to call me to tell me not to come and their only excuse was "we thought it might be fixed in time." WTF?? Guess my time has no value to them. So they thought they'd keep the appt and maybe make the on my procedure. And if it wasn't fixed so what? I asked if I could wait in case it got fixed and was told by another reception person that it would not be today and they knew it. They called me three times to confirm I was coming to make sure their machines were at maximum Utilization but they didn't have the decency to call me to cancel when they knew it was not working. Not even worth one star. DONT GO THERE. read more

Under construction, did not provide what I requested in terms of specific equipment and did not disclose that until I walked in and waited for the MRI. Unorganized and chaotic. read more

Akumin - Looks abandoned but it's open - Diagnostic Imaging Near Me - Plantation, Florida

I have recently had two different appointments at this facility. Reception is very rude and condescending. Front desk is equally extremely rude to everyone. Strongly advise everyone to choose a different facility since they seem to have the market saturated in South Florida. read more

I like this place. This location is the akumin i choose if there is an appt available andi live in Ft Lauderdale I have never had any problems. Lately it seems like very very crowded though. I don't know why. I have never had to wait more than 30 min. Once ur in the back its efficient and ur done. U can walk out with ur CD usually. read more

I went here for a transvaginal ultrasound one time because of a small cyst that was found after the gyno but it was nothing serious and went away on its own after some days and I've been fine ever since . read more

La peor atención que no me dieron, son incapaces de resolver un problema a favor del paciente!! No saben asumir responsabilidades, dos veces fui y no me atendieron por errores que ellos mismos causaron y nadie busco una solución a mi favor, solo solucionan diciendo le cambiaremos la cita, como si el tiempo de uno no vale !! Cabe mencionar que la mala atención es del turno de la noche !!! read more

The worst most unprofessional bunch of people. I came in 10 minutes before my appointment and I waited 1 1/2 hours without anyone even advising me of the reason for the delay People kept coming in after me and getting in quickly and there I waited When I asked how long it would be the young man was polite and said he would check but the rude woman next to him barked that they didn't do only x-rays at the facility. Instead of apologizing for the delay she felt the need to bark a condescending remark at me. And still I waited without any apology or anything Never come to this dump They fixed it all up and fancy but at the cost of decent service. when it was ratty and rundown they offered quicker service, more polite front office staff and a little more dignit. read more

Took my mom to Akumin for a Pet/Ct scan on Wednesday January 7th, 2026. I must say that again we were met with an Amazing staff by the name of Katlyn & Kemberlyn! These ladies were so helpful! My mom is visual impaired and when making the appointment I was advised of the things that were going to be done so once getting there I was already ready to do things for my mom to help her but instead the ladies did everything without me! When they came and got me I thought that it was time for me to help put her on the bed but instead she was completely finished! Like done all the testing was completed without me!! Talking about stepping out and being Passionate about a job! They care about the people! I love those ladies read more

The office is in a good location. The staff is over all friendly. The only part of experience I didn't enjoy was that I wasn't seen till almost 2 hours after my appointment. The appointment was made at 10. I arrived at 9:45 as they requested to arrive 15 minutes early. the procedure itself took a total of 15 minutes. Definitely not somewhere I would recommend to go if you were making an appointment on a lunch break or needing to get back to work prepare accordingly. read more

Been waiting over an hour and a half for a chest x ray no communication kinda crazy experience. What are appt times for if they can't stay on track . Seems kinda odd and unprofessional. Won't use this place again ever. Check out the google and yelp reviews. Check mine I don't leave bad reviews so this is facts read more

I am genuinely appalled at the customer service of the plantation location. Every experience I have here has been unpleasant. From customer service, wait time, and technician attitude. Today, November 1st, it started with the customer service receptionist, who didn't call back when her line was disconnected. I'm not even going to rant about how noisy her background noise was. With the line disconnecting, I had to call again. When the appointment was set, it was never expressed that prior records needed to be seen. It must be made clear if that is a part of the company protocol. Upon my arrival, the initial check-in personnel was quick and pleasant (the young lady in booth number one at 6:50) and the young man in booth number two (at 7:10). However, the problem began when a third person appeared to provide them assistance in booth number three. Her disposition because she was in a place in the facility where she felt like she wasn't needed was a problem because she called a client "four" times, and he (who wasn't there) didn't respond. Then, oh so clearly did I hear her discuss my situation - realized once it was me, she was talking about once she called me - to her peers. Had she not spoken to me egregiously, this letter would not have been written. I had to ask her to lower her voice while speaking to me. Still at an impasse, I said I would wait to talk to the technician when he finished with his client. When the technician arrived, his tone was short and dismissive, and it was as if my time was not as valuable as his. He started to raise his voice to the point where he was asked to lower it. The point is that people should not be treated as if they aren't as such. If the employees do not like where they are employed or what they do, they should not treat the people they serve as if their feelings and concerns don't matter. If the company's protocol is to be standard, then the company they hire in other places should also know that to be standard. Akumin has become a monopoly on medical testing, which is fine, but hire people who care about others and not because it's a paycheck! Ps... it's not a good look to be condescending towards potential clients as if we are not allowed to make same-day appointments! The fact that my appointment was made today does not excuse the attitude of your employees. read more

Facility was easy to locate with map directions. Friendly professional staff. Although I did not receive service because I'm claustrophobic even in their wide board machine. I Highly recommend Akumin read more

If I could give it a no star I would . This is by far the worst and most unsanitary office I have ever visited. My appointment was scheduled for 1:30 PM, and I arrived at 12:50 PM to check in. Around 3:00 PM, I had still not been called, so I went to the front desk and was informed that my appointment had been canceled for an unknown reason. They then put me back on the list and placed me in another room for an additional hour. When I spoke with the mammogram technician, she asked for paperwork, and I inquired what paperwork she meant, as no one had given me any. I had to go back to the front desk to obtain the paperwork, fill it out, and wait for another 20 minutes. This was four hours after my scheduled appointment time. When I requested to speak with a manager, they stated she was in a meeting. No one apologized or showed empathy. Everyone was rude and unprofessional. read more

Had an appointment at 2:20 Waited almost 4 hours today to be seen just for my technician to cut my ankle off for the x ray after I told her my prescription is for the foot and ankle. She was unprofessional and lazy. Poor service , careless health care provider refused to take a proper X-ray. read more

I had to wait 3 months for an appointment! Another 2 MONTHS to get my test results. It's a good thing I didn't have cancer, or it would gave taken over my whole body before this company could get it together!!! read more

I thought I'd give acumen another try but another disappointment. The staff is miserable and I had to wait forever for my test. I can't recommend this company any longer. read more

I had two appointments at the Akumin on Sunrise Blvd in Plantation on the same day - mammogram at 2pm, ultrasound at 3pm. Arrived early, Waited over an hour, and I was never called for the 2pm mammogram appointment because they said they were running late. I was called for my 3pm ultrasound. After the 3pm appointment, they told me to wait in an inner waiting room and someone would call me for my 2pm mammogram appointment. That never happened. When I finally complained at 4:30p, the mammogram tech argued that she had indeed called me in the outside waiting room, and assumed I had left. The tech who put me in the inner waiting room never informed her that I was waiting there. I was told to pick up my disc and report after my appt. The girl in Records dept told me it wasn't ready and to come back the next day. When I came back, the girl in Records dept said she remembers telling me to come back, but she never got around to copying the disc. So I waited... and as she copied my disc, she noticed my primary doctor's name on the report, and started bad-mouthing my doctor in front of all the other patients waiting in the room. She then gave me my disc, but said the written report was not ready and I'd have to come back another day. This wasn't my first unpleasant experience there. I had gone for a heart scan several months earlier, and the woman that performed it was rude. As I left, I heard her calling my name amongst other patients waiting. I left with an uneasy feeling, wondering if she had mixed up my file with someone else's. I won't be returning. read more

Office is nice and the gentleman who checked me in was polite. However the wait time for an X-ray for my daughter was over 90-mins. This is long in comparison to all the other places I have previously had X-rays done. read more

This place is a really busy place . My appointment was for 930 am but when I got there they said it was for 930 pm .who ever booked me wrote the wrong pm appointment but is is good to know they are open late . I was taken an hour later and just read my book . I was glad to get the MRI over since I fell off a six foot ladder painting and wanted to see why I was in so much pain ? Results were in the next day . read more