Unprofessional and rude staff. Manager is missing. After finishing paperwork and waiting for 50 minutes they told me that I have to reschedule because I was 10 minutes late(?). The worst imaging center in Florida! Don't go there! read more

These guys blow. 3 times now I've sat on the phone in excess of 20 minutes each time, to make an appointment, and no answer. The first call I was told they would call me back and when they did they hung up on me before I could speak! Find someone else besides these incompetent boobs. read more

IF i could give this company negative stars, I would. I went there on Saturday, March 19, 2022 for a lumbar and cervical MRI...I was the only client in there that morning.. First of all, the woman in the reception area was very unfriendly and rude, not coming out to greet me, or sign me in but shouting from the back office asking my name and saying that I should just leave my drivers license and insurance cards and fill out the paperwork on theclipboard on the counter. I was taken to the back fairly quickly by the tech, Andrew, and asked to change into a hospital gown. Since he was alone, without assistants, he told my caregiver (i've had a stroke and am not very mobile) that he would have to help get me up on the table that would slide me into the MRI tube, which was very old and very small (barely child -sized). After laying my out on the table in a very uncomfortable position, which he told me I would just have to bear (i was there due to a very bad back and neck), he proceded to slide me into the tube via the motorized bed....but I did not fit, however he continued to move the bed into the tube even tho I, and my caregiver were shouting at him to stop. When he finally reversed the table bring me out of the tube, I had a huge area of torn skin and a deep guage in my flesh on my left arm. With no apology, he wrapped a bandage (too tightly) around my arm and repositioned my arms and tried (with my consent for a second attempt) again to "stuff me" into the too-small tube....again I had to scream and tell him to reverse the table, since the skin was now being torn off of my right hand....when I finally got out of there, there was blood running down both sides of the machine and he finally acknowleged (again with no apology) that the tube was too small for me and i would have to reschedule my test with another facility that had a newer, and larger machine..I looked here on Yelp and saw that the Akumin facility (in Plantation) he referred me to had worse ratings than the coconut creek facility....I told my doctor that I had no intention of ever going to an Akumin facility again! Now, here it is four days later and the wound on my arm has still not stopped bleeding! read more

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Theres a list of how horrible the staff is in this location as far as the insurance verification and medical records based in my experience. INCOMPETENT, UNCARING, LAZY, UNCOMMUNICATIVE, and the list goes on. I made an appointment almost 3 weeks out because it was the closest they had available. I have orders for an echocardiogram and a Chest CT due to systemic sclerosis. You would think staff puts themselves in patient shoes or their own family members to help. NO! I called a day before to make sure my appt was good to go and was confirmed that it all was. 2 hours later I get a text message that appt was cancelled due to missing clinical notes and authorization from insurance. I have been in the medical field for 15+ years and know that people who take more than two weeks to get medical records and an authorization are incompetent. No one notified me, the supervisor said she would call me back, no one in this Coconut Creek facility is doing anything to help, they just simply take my diagnosis as a joke. I would recommend going elsewhere, these people are very inconsiderate, they don't communicate and are incompetent to do their job. read more

Surprisingly pleased at this location in Coconut Creek as opposed to the Boca location I visited last year. Samantha was my X-ray tech and was friendly, calm and informative. I was very pleased with her professional caring demeanor. Facility was clean and pleasant looking. read more

Completely disgusted with this place! I personally went into the facility 3 weeks ago to schedule my daughters appointment and the woman at the front desk georgette Lewis made a copy of the MRI script, my driver license and a copy of my insurance card. Well long behold my appointment is scheduled for this Monday and I receive a text message today stating my appointment has been canceled. When I call them I'm told by a representative my appointment was canceled because they don't have a copy of the prescription and insurance card nor is it marked if it's a self-pay or not so I cannot have an appointment without this. I explain to the woman on the phone that Georgette made a copy of this/uploaded it and was emailed to her as well. I asked to speak with a manager and she told me there's no manager available nor is the appointment available with the next appointment availability is going to be the 26th. I explained the urgency of the MRI as my daughter needs to have one of her brain. She chuckled and said this is not my problem that you did not provide sufficient documentation, and when I asked for her first name, she said, why would I give you a first name when you could then write a bad review about me. This is completely disgusting unprofessional! read more

Arrived 1/2 hour prior to appointment. Young woman sitting at desk filled out my paperwork and she also filled in my initials. After I paid my co-pay, I asked if my credit card info was kept on file. She said, no it wasn't. When my name was called again and I walked into another area a woman asked me if I had blood work done. I hadn't and she told me I could re-schedule or have it done there. Why wasn't I told this a week before? If having Contrast, you need blood work done. I also asked her about the credit card. This woman explained, because I put my initials on the paperwork, that allowed them to keep my credit card on file. So, why did the first woman lie to me and it was illegal for her to put my initials on the paperwork with out asking me. I did ask for the information to be taken off. I was told she would see what she could do. I will stay on top of this! NOT RIGHT!!! read more

Don't bother making an appointment on line as you will get an email that they will call you for your information ... yeah about two hours before the scheduled appointment they call .. not a day in advance ... so guess who is not going here ... read more

Unprofessional and scary. Had to worry all week because the man who took my x-ray told me "good luck" when he finished. I asked if anything wrong and then he said your results will be sent to your doctor. read more

I don't understand the poor reviews. I think the industry is a tough one as all of the reviewers seem just to use this platform to complain. I was taken promptly, the facility was clean, staff professional and results provided the next day. Keep up the good work Akumin. read more

Very bad billing dept. They made me pay before my proc and said it was my deductible in 2021. Just found out it wasn't towards that and I overpaid. If I didn't call to find out if I satisfied my 2021 deductible I probably would have never gotten that money back. read more

I have to agree with Terri C. This place is a joke. Reception cannot even speak when you walk in. We are only here because this was recommended. Definitely need some training on customer service. If I could give zero stars I would. This one definitely needs training... exudes misery read more

Akumin - Radiologists Near Me - Coconut Creek, Florida

I would give 5 stars for the technicians. I have been to the location several times and the technicians are very pleasant and professional. The front desk could use a little more service- I don't personally mind having to sign in and sit down but I can always tell that the older people in particular really seem to want to TELL a person they are there vs just sign in on a sheet of paper. I deducted stars for the appointment telephone waiting time- it is an eternity but the WORST thing is the loooooong wait for results. Obviously anyone getting a scan is there because they have a reason to want to know what is right/wrong w them. The tech will tell you 3 days for results but it's going to be much longer than that. The lack of speed on getting results is a huge drawback. Just seems the management would realize that people are anxious to know their results and not leave you waiting for much longer than promised. read more

it happened last Monday, I asked someone to go and picked up my reports from a CT scan, at first they did not have it, no confirmation from me was needed, to make the long story short, they provided the information to my friend at the parking lot but they called him by another name then thay gave him two pages of my report with not sealed envelope and without asking him to identify himself. He could read my report then and that caused me to be in trouble. I spoke to HR and they did nothing. read more

Everyone from the front desk to the gentleman that did my mri was all smiles n professional. It seems everyone likes their job. I am in customer service industry and i realize how stressfull it could be but a smile n hello go a long way. I would recommend Thank you for making me comfortable read more

My mother had an Ultrasound early morning at 8am. The tech was very nice person. Front desk lady helped my mom all the way. While I was waiting outside for my mom. I noticed there was a lot of people and she was very nice to everyone. she deserves a raise. Very happy with the service and helped my mom got it. Thank you ladies. Highly recommend this place. read more

Akumin - Radiologists Near Me - Coconut Creek, Florida

Akumin in GENERAL has to better their systems and customer service. This particular location I've been waiting over an hour to get attended to. This completely defeats the purpose of having an appointment. While waiting front desk employees are having personal conversations among each other and on the phone. Very unprofessional. read more

DON'T USE THEIR CALL-BACK FEATURE!!! I used it. It said that it was a 10 minute wait, that it would save my place in line & call me back when it was my turn. That was 45 minutes ago... read more

I was here today for a MRI. I choose this location because it is close to my home. From the moment I walked in front desk receptionist was very nasty and also had no patience, no hello, welcome nothing. Just took my credit card information. My child is on the spectrum and the MRI technologist had zero patience with him. He was brought back outside and I ask her to try again, and she refused. If I could rate this place less then a zero I would. All together a very bad experience zero patience for people with a disability. Such a disappointment! read more

Needed an appt for chest x-ray. Waited long time, left message, got call back 2 days later. Somethings wrong there, with so many of the same complaint. read more

I was referred here by my podiatrist. I called initially to schedule and was all set. Simple. Recieved a call from DPI the next day informing me my RX was not received from the podiatrist. As well as my insurance did not verify coverage yet. Called the podiatrist who faxed everything over. Never heard from DPI letting me know it was resolved. 3 days passed without a call from DPI informing me they still didn't receive the RX. I called the morning of the MRI to verify if they recieved it. They said they still didn't. In fact the woman on the phone told me "We didn't receive the RX so we just canceled your appointment". They never informed me of any of this leaving me the impression I had the appointment still. I was able to schedule an appointment the same day just an hour later. So I called the podiatrist to see if they could fax the RX over. The podiatrist said they would. I arrived at DPI for my appointment. The woman I spoke with on the phone called me back and informed me they still didn't receive the RX. Completely baffled, as DPI still didn't call me during the day to let me know they didn't receive the RX. This is knowing there was an issue with the RX being recieved. She then informed me the MRI would be $280 due to no verification of coverage from my insurance. I called the podiatrist who said they did fax the RX. But would send it for the 3-4th time. I verified the fax number & even asked if the woman at DPI would talk to my podiatrist office. Her pleasant response was "I don't need to talk to them" naturally while making a less than helpful facial expression. I simply walked out of DPI. It is not my job or responsibility to do medical office clerical work. Mainly because I have no idea what I am doing. I don't work in the medical field. The staff at DPI are very unprofessional, lack the ability to explain anything or be courteous. I work with people daily & have to communicate. As a point, I never raised my voice. Was discourteous or hostile to any of the employees at DPI. Get a referral to a different imaging center. Don't waist your time there. read more

Horrendous experience. So much wasted time with this place! My mom had an appointment for two MRIs at 7AM beginning of July, confirmed by her primary doctor's office because they arrange her transportation and myself when I made the appointment. She shows up before 7AM and they did not open until 8AM. The lady who opened was not the most cordial at the beginning but explained they had no MRI tech that day and gave us another appointment. Today was her appointment at 9AM and at 7AM they called her to cancel and gave her an appointment at a different location for today at 11AM. She needed 4 hour fasting so at this point she can't even eat. Completely inappropriate and inconsiderate to have an older lady fast that long and let's not say the amount of weeks we have wasted with failed appointments. To be sure, she called back to confirm her appointment and there was no appointment made for her. Their front office and phone personnel need serious training and improvement. They are playing with people's health and precious time. DISGUSTING! Moving on to a different establishment far away from Akumin...Lost cause! read more

This place is horrible. A total disaster in every way. Don't waste your time here...pick a different imaging center.

I was trying to confirm an appointment for March 3rd. I waited on the phone for 30 minutes rather than get a call back in 24 - 36 hours. That would be too late. After 30 minutes a recording came on and the person who spoke (sounded like an African accent) spoke like a machine gun it was so fast I could not understand what was being said. The message then hung up referring me back to the main number so I was in a continuous loop! Finally a phone message came through confirming my appointment. But it was too late to confirm my transportatiion Why should I have to wait a half an hour to be hung up on just to give these people business! read more

i had bad experience with the front desk girls. They are so rude. They don't know how to treat and talk with people. I don't recommend this place. read more

This place is a joke! So respect at all to customers! Ridiculous! Will never come back

My husband had an acute back pain. He was scheduled at 7pm for an MRI. We arrived at 6:45. He entered for the MRI almost an hour later.

DONT DO IT. DONT BOOK HERE. I spoke with someone over the phone and they scheduled me for an 8:45 appointment which I fasted 6 hours for and put my time in for work. 2 hours I ended up missing of work because they said it was at 8:30. Mind you I received no confirmation phone call NOR email. They are HORRIBLE at confirming appointments and helping their patients out. I was supposed to have a simple ultrasound and X ray which the guy said would take a total of 40 minutes and now I have to wait 2 more weeks and a half because every location is only booked for "male patients". DO NOT GO TO COCONUT CREEK AKUMIN, THEY COULD CARE LESS ABOUT YOUR NEEDS AND DONT MAKE AN OUNCE OF EFFORT TO ACCOMDATE YOU AS SOON AS POSSIBLE. Very unprofessional . read more

Wonderful Customer Service. Friendly Staff,I had an appointment and was taken within a few minutes. I was very pleased with my experience. I have high anxiety going to these places,bad experiences with MRI's. I felt very at ease and the woman was so sweet and caring. Everyone from Reception to Techs, two thumbs up!!! Definitely recommend. read more

If the office is like the schedulers, run. Waited 20 minutes to give them my business only to be met with a rude woman who had attitude and barely spoke English. I couldn't communicate with her so I told her I wasn't interested and hung up. Later I gave them the benefit of the doubt and called another number thinking this was just one bad employee again I waited 10 minutes to be greeted by another women who spoke English but was very rude to the point that I just hung up. Any business that is run like this before you even get the customers business is not worth taking the risk of having an MRI done there! read more

I can see why the yelp score is so poor. As a medical professional it is a shame to see how the patient is unable to receive their tests in a timely manner. Today I am on the patient side of medicine. The office staff simply do not care have. Between using their cell phones at the desk, asking me to call my drs office to correct a mistake on the prescription for my procedure. Simply not understanding that fasting patients can't wait until 2 pm when they have hypoglycemia as an underlying condition. I can see why Emergency rooms are so full with non emergency patients. Nothing is done efficiently and if the patient has no medical background they will be shuffled along with the herd. With so many imaging places in South Florida I recommend going somewhere else. read more

Can't imagine what the prior reviewer was talking about. Appointment couldn't be easier or more helpful - I was able to schedule my appointment for the same day I called. Desk check in is a little cumbersome, but certainly within the realm of typical for a busy medical office. Professional staff was helpful and communicative; got down to business and 1 - 2- 3 I was done. No problem with records or reports. read more

Terrible experience. Horrible customer service and front office staff making fun of patients while patients are within earshot. Staff not helpful and when asked for clarification were rude and dismissive. Very unprofessional. Would never recommend and never go to this location. read more

If you try calling for an appointment the average wait time is more than 20 minutes before anyone picks up the phone. Very frustrating! This place needs to get its act together. read more

I always have a good experience at this office; scheduling is quick, in my recent visit it was the same day. I was able to preregister online at home which allowed me to check in and have my X-Ray done fast. The staff was super nice and the Technician was great. I love the fact that I can view my results on their Patient Portal. read more

radiology tech decided they did not want to work so everyone got rescheduled last min

I have been on hold for 45 minutes. If this is how they treat patients then I am doomed. Obviously whoever manages this place doesn't care. Go elsewhere if possible. read more

This place is a ridiculous joke. Poor customer service. I was standing at the desk and several staff members acknowledged I was standing there but not one of them asked if they could help me. I would not recommend this place to my worst enemy. read more

only opening is a week away. got left hanging and was hung up on after i said there's nothing sooner!

I've FINALLY had it with this place!!!! After years of going there and taking my elderly mother-in-law there before she passed away, there is ONE GLARING Common Denominator!! Their scheduling Dept. is a TOTAL TRAIN WRECK!!!!!!! Read the other reviews here! I have NEVER had a visit for me or my late mother-in-law go without problems.. ALWAYS the same problems!! "We never got your referal"!!!!! I've been at my Dr.'s desk when referals were faxed... i've been at DPI and had to use my personal cellphone to my Dr. to say DPI says they have NO referal again!! I had to let the girl at DPI onto my cellphone with the Dr.'s office and STILL she could not get or find the referals no matter how many times they were sent. This stuff happened over several years. To be fair,the only reason I continued to (TRY) to go there is their Tech people are awesome, the office is clean and friendly,it's JUST the Referal part of this place is totally USELESS!!! Ready for this latest episode? Around Dec.16th,2018 My Dr. sent a referal for my MRI. I waited a day and called DPI.. NO Referal,they said call back Tomorrow... ok...i called back the next day.. still NO referal and i am in agony with lumbar disc pain and need a cane to even walk. Finally I Called my Dr. and they said i should come in and pick up the referal in person and hand deliver it so they couldn't claim they don't have it. In all my pain, I went back to My. Dr., picked up the referal and drove to DPI in Coconut Creek. I signed in on the ipad and waited awhile. I was finally called to the desk and the Girl didn't seem to care about ALL my troubles concerning the referal. She proceeded to take my referal IN HAND,and went on the computer and entered EVERYTHING NEEDED to setup my appointment. I asked her to please double check it. She said it was ALL GOOD to go and Handed me back the referal paper and a DPI Appointment card paper clipped together. She ASSURED ME i only needed to show up at 9:45 AM on Jan.7th,2019 with the PAPERS SHE'D JUST HANDED ME,and pay my co-pay. She even told me how long the procedure would take. Sounds ok now huh?? NOT SO FAST!!!!! On Friday night,some INCOMPETENT person from DPI Left a voice message on my home phone (I asked to be called on my cell in case they needed to reach me).... the Voice mail said..(WAIT FOR IT....).... Your appointment for Monday,January 7th,2019 has been CANCELLED..... BECAUSE... "WE HAVE NO REFERAL FROM YOUR DR.) !!!!!!!!!! REALLY??????? I WAS SOOOOO PISSED!!!!!!! I Called first thing the next morning and finally got someone to answer the phone and went through the WHOLE story AGAIN.. They went into their system and of course ALL of my paperwork was 100% Complete!!! There was absolutely NO REASON for my appointment to be cancelled!!! I'm in pain 3 weeks now needing this MRI that was ordered! I Told the girl i NEEDED MY APPOINTMENT THAT I HAD SCHEDULED and she said NO... They have already given it to someone else!!!!!!!!!! I said that "SOMEONE ELSE" should be cancelled since DPI Screwed this all up as usual. She said she couldn't do that!!!!! REALLY???????? I Then I demanded to speak to the office manager.... the girl said, she's not here,but i'll contact her right away and have her call your cellphone... Of Course... THAT NEVER HAPPENED!!! So i'm sitting here,still in Pain,with NO answers from DPI (AS USUAL).. And tomorrow is Sunday!!! My Monday appointment was wrongly cancelled by an incompetent person in a TOTALLY DYSFUNCTIONAL Referal office!!!!!!!!!!! Now i'm back to square ONE, where i was almost a month ago,still in pain and with NO appointment!!!!!!! I'm just waiting to get a call saying I missed my appointment and maybe a bill to go along with it!!! The Left hand has NO CLUE what the right hand is doing at DPI !!!!!!!! NO ONE CARES and they have proven that over and over again! Just to be clear...when my mother-in-law was alive and going to DPI, she had a different primary care Dr. then I do,but DPI says the NEVER got referals from any of the Dr.'s.. what a SAD JOKE of a Company!!!! I'm DONE WITH THEM NOW!!! I'll travel to Boca or elsewhere if need be as these people CLEARLY don't know HOW to PROPERLY schedule appointments and furthermore,there actions have PROVEN they don't care!!!!!!!!!!! read more