I had my first MRI experience at Akumin Coconut Creek, and overall, I was pleased with the experience. The location is very convenient and close to my home, and there is a large parking lot, which is definitely a plus. The facility was clean, and the staff was polite and welcoming. One thing I didn't like was the amount of paperwork. I completed a long questionnaire online beforehand, but then had to fill out essentially the same information again on paper when I arrived. I also found the cost quite high. Even with insurance, I had to pay $236.87 out of pocket, which felt expensive for an MRI. The MRI technologist who assisted me was wonderful. Since this was my first MRI, he explained everything carefully so I would know what to expect and wouldn't feel scared. He gave me headphones with relaxing music, covered me with a blanket, and was very attentive and professional throughout the entire procedure. I really appreciated his kindness and care it made my first MRI experience much easier. Thank you for making me feel comfortable and cared for. A small issue was the smell of the sheets/blankets. They had that unpleasant smell of laundry that was folded while still slightly damp and didn't dry properly. And yes, the MRI machine itself is VERY loud and makes some sudden, sharp noises. For a first-time patient, it can definitely be a little intimidating! Helpful tip: If you wear clothing that is completely free of metal, zippers, snaps, buttons, or other metal parts, you may be able to stay in your own clothes instead of changing into a gown. Definitely ask the staff when you arrive! Overall, I appreciated the professionalism of the staff and especially the care I received from the MRI technologist. Despite a few issues, I'm grateful for how comfortable he made my first MRI experience. read more

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I had an appointment this morning for a MRI. My husband drove me to this beautiful huge office. Great parking! The ladies at the reception desk were all lovely and helpful. I waited for my turn and was called pretty much on time. I was shown to the dressing room in the back and was told to remove everything except panties and put on the gown and pants. Then Russ the MRI tech came and got me, he told me to lay down he explained everything to me and gave me a blanket and head phones to listen to my favorite music which is country. Then he put this frame on me head and sent me in , lots of banging noise, no big deal. Took about a half hour and I found it to be a pleasant experience. I highly recommend if you need a MRI!!! read more

I had a great experience at this Akumin location. It's worth it to drive a little farther. What a difference in office efficiency from one location to another. The office staff was pleasant and greeted me with respect. Honored my scheduled appointment time. So efficient with the sign in to the Xray images.. I was out the door within 15 minutes. I definitely will be having ALL of imaging tests in the future done at this location. They are fast, efficient and reliable. read more

No customer service. Imaging Report written without comparing to previous scans I brought with me. Stated on report previous images not available. After many emails and calls offering to bring back the previous images and no call back received an addendum which again stated no previous scan available. Appt with Dr came and went without a proper imaging report. Find another facility. Only want your $$. read more

I only went for an x-ray, Maria was absolutely wonderful The thing I had a problem with 10 pages of paper we need to fill out when we get there. It's a waste of all be online. Trees that are getting thrown in the garbage and all that time wasted fill filling out those forms. Elderly people that are mostly there for diagnostic tests have difficulty filling out the paperwork. Really you should put it online otherwise you would've gotten a much better review The front desk staff was absolutely wonderful, kind and helpful everything was good, except filling out that book of that is wasted and going in the garbage pail after I sent it in the computer!!!! read more

I would give NEGATIVE stars if I could. These people r the NASTIEST, RUDEST, MOST UNINTELLIGENT employees that I've ever met. They made me wait an HOUR for my appointment to tell me that they LOST the diagnostic mammogram referral & couldn't c me. It's an hour drive for me to come here but this location had the earliest appointment available. My mother just passed away from breast cancer & now I have growing lump that needs attention. Now, here I am a week later after rescheduling & the shorter, front desk lady, named Ashley, made everything out to be MY FAULT. She has a horrible attitude to patients. Not just to me, either. I watched her act mean to other patients as well. I don't know if they don't get paid enough or just don't like their job but there is absolutely NO excuse to have that kind of attitude in a work environment. Especially with people who already r dealing with enough as it is. The fact that I have to fill out their 20 page questionnaire AGAIN when I just did it less than a week ago is also ridiculous. I WOULD NOT RECOMMEND THIS PLACE. IT SHOULD HAVE ALL NEW STAFF. THIS PLACE IS IRRESPONSIBLE & WILL BE A MISERABLE EXPERIENCE FOR ANYONE WHO COMES HERE! read more

I don't normally write reviews but there are bunch of negative reviews on here and I'm not sure why. I had to get an MRI here. From scheduling online, to appointment time everything was smooth and easy. Easy location to find/park at. You have access right from the parking lot and it's not a maze to get in or find their suite. Everything is clean and organized. Staff was super friendly and made everything else an easy process. I was in and out in a very short time. Thank you for making process easy! read more

Get your imaging done anywhere else. These people are bush league, amateurs. They just stole three hours of my life. At the check in desk I was told, "we don't have your dose". Which was explained as the dye needed for my MRI was not in stock. When I explained that I am disabled and don't drive, so I took a $35 Lyft, I was told once again that "we don't have your dose". At this point she had adopted a deer in the headlights look, and was determined to get rid of me. Hopefully at the end of my life, I will be able to negotiate an extra three hours to make up for the time that these feckless imbeciles stole from me today. read more

I had a Scan done at the Coconut Creek location. I will not be going back there for any further Scans even though it is 5 minutes from my house. When you walk into an establishment, the people at the front desk set the tone and impression of that experience. These ladies at the front desk were very dismissive and un-attentive, never any eye contact when I walked in and greeted them and just pointing to signs when I asked for directions. Not my idea of good customer service. read more

I went to the office to schedule an appointment in person. They asked if I was a new patient, and when I said yes, they told me to call and make the appointment myself because it was easier for them. I found this very unprofessional and inconvenient, especially since I was already there. read more

I had a great experience at this Akumin location. The ladies at the reception were wonderful - one gal was even able to get me a lower co-pay! Who does that? People who care about their patients. I had an Ultrasound and a CT Scan there. Very comfortable, not much of a wait and I'll be going back for an MRI. Highly recommend. read more

Literally was on the phone for over 8 minutes trying to spell out my last name. I spelled it 6-7 times. Eventually told them to forget it and I would go somewhere else and they responded with "okay". Didn't get any further than spelling my name. read more

I arrived at 1:30 for a 2:45 appt. I was told to fill out paperwork. When I approached to return paperwork I was told that it was too late to take me....they continued to let all kinds of other people in but, would not take me! I asked for the manager but, was told she wasn't in. Then they told me I could come back another day at 9:00 pm. What is wrong with this picture????? read more

We had a great experience. They took us back only five minutes after my son's appointment and we were in and out very quickly. Everyone was very friendly. Highly recommend. read more

I needed aCT scan. I called and have Rain all my info. I gave her my insurance info. She told me what my copay would be. She told me I had to wait a week to clear with the insurance I have! I went the appointment today, and was told they don't take my insurance and they were sorry!!! My appointment with my doctor is next week! Now I have to rebook somewhere else!!!! I do not recommend them and I will never go there again!!! Don't waste your time! read more

Go elsewhere. Over an hour late for the appointment poor communication at front desk.

The most UNPROFESSIONAL, INCOMPETENT and RUDEST individuals I've ever encountered in a healthcare facility. Let's start with Elizabeth at the front desk who can't function without nicotine. I was giving her the benefit of the doubt until she started talking from both sides of her mouth. My father was scheduled for a 10:30 MRI, we arrived at 10am only to wait HOURS due to another patient who was on STANDBY with no appointment because she scheduled at another facility that couldn't accommodate her test. Unbeknownst to Elizabeth the entire waiting room heard her conversation with said patient, and we ALL heard "Liz" inform the patient that she couldn't put her before patients with appointments. That patient then demanded to speak with a "Supervisor". Long story short, the so called Supervisor came in and ensured the patient that she would be next and by doing so pushed all other MRI patients behind. When asked for an ETA after nearly an hour had passed, we were told that they were "running behind", but no one thought to inform waiting patients. After waiting for another half hour, i approached the desk again to inquire about an ETA only to be met with rolling eyes (Elizabeth) who went to the back to get her "Supervisor". The Supervisor never came out, instead another RUDE individual with no name badge hiding behind a mask(photo attached) emerged from the back saying that the "supervisor" was in an interview. There's more to this fiasco, but I find myself getting angry all over again so the moral of the story is DON'T WASTE YOUR TIME HERE!! I've had great experiences at Akumin in Fort Lauderdale near Holy Cross Hospital, Coconut Creek needs a new staff starting with the "Supervisor"! read more

Akumin - Rude, unprofessional, sarcastic and disrespectful - Radiologists Near Me - Coconut Creek, Florida

They took good care of me. It was fast and professional. I don't have to wait that long for them to call me and when they call me, everything went fast. read more

I wish the ZERO star or negative star option was available. AVOID THIS PLACE!! They use an offshore call center to book the appointment. This offshore center gets information wrong and when you show up for an appointment and are told to go home if their "protocols" aren't met. Seriously? you sent my 88 yo mom home after making her wait 1 hour because YOUR CALL center got the information wrong. Nanette the manager is ZERO help. Fun fact: The call center originally wanted to offer a same day appointment for 2:00pm at 1:45pm giving us 15 minutes to get to the center. Ridiculous. This place makes RAYUS look amazing. read more

The appointment went fine. Got my x-ray done no problem. Getting them to fax the results to the Dr. office is a completely different story. The tests were done in July. I called the Dr. office because I haven't heard back for a follow up appointment. They said they are still waiting for the results of the tests. I called the lab they said they sent it on the 26th of July. I asked them to resend the results. They said they would. Again the Dr. office received nothing. Called again 2 days later still no labs. Called again yesterday still no results. called again today still no results. Now I am being told to go into any office with my ID and they will hand them to me over the counter. Lets see how long this takes. read more

Over 2 months and they have not sent over my results to my doctor. My doctor has called more than 10 times and they have not been sending out my results. I have sent emails, and called over 8 times. This is ridiculous. read more

Awful! Where to begin. My CD was blank. I had to go back to get a new one. They said they were too busy to do it and I waited 30 min for nothing! I called medical records who took 15 to answer the phone from hold. 5 days. Still no report on the scan. Go any where else. read more

I write this as I sit in the lobby full of angry people . First : Let's just start with the staff . -Inattentive -RUDE -Demanding -Unorganized Haitian Girl in the front with short hair calls me up to give insurance info etc an had the audacity to tell me to wait and point her finger at me as I approached the desk so that she could attend to a personal phone call ... Also told an elderly woman to go away after she was inquiring about her appointment. Second : they tell you to remain 6 ft apart but yet the lobby's is so full of people that others and myself included had to stand while waiting for our name to be called to maintain that distance because seat are set up so close to one another Third : The walls of the building themselves are questionable full of holes and chipping paint . Fourth : They have one tiny little bathroom that they put right next to a chair for people to wait it literally echos as you "do your thing". Lastly , I had an appointment scheduled for 11 AM It's now 11:45 and I still have not been seen . I will make sure to let my primary doctor know that they will need to refer me to a different office or I'll just find one on my own . ALSO THEY DO NOT ENFORCE WEARING A MASK ALTHOUGH THEY MAKE YOU SIGN DOCUMENTATION AND HAVE POSTERS ALL OVER ASKING YOU TO WEAR ONE . STAY AWAY FROM THIS PLACE ! read more

Do not come to this place . Do not waste your time like I did . Very unprofessional . Worst image center I've ever been. horrible service . read more

Wait time is horrible, even with an appointment. They had not respect for my time. Won't recommend this place. read more

I was here last week for an MRI. I chose this location because it is located close to my home. I walk in and I'm hastily greeted by someone that tells me to sign in over there.... no hello, no welcome.... nothing! So I step to the right and sign in on a clip board. I arrived 30 minutes before my Appointment so I can fill out the usual paperwork. I notice people being called up that arrived after me. So, I go up to the deadline and I'm told that my name was called once. Now this lady that's calling our names isn't in plain view, she's sitting behind a wall / cubical thing that you'll see once you walk in. So, I finally get my paperwork completed and I'm told that the MRI machine is or something is running late! Ugh! My MRI tech in the other hand was awesome. He was very polite, explained everything to me and no complaints there. The front desk folks need a lesson in customer service. read more

Akumin - Inside the lobby / waiting area. - Radiologists Near Me - Coconut Creek, Florida

Came in here today... crying, even though hurt... took an Uber... bc, I don't think I am able to drive such a long distance and between Mikal & especially Darlene.. they were able to soothe me and take care of me.. Akumin may have horrible reviews tho, for me- they were perfect. And?! Yes- it took forever for them to call me back... in fact, the Boca office called me back and hung up one second and the Coral Springs never called me back... so, that is why I took an Uber here and coconut creek seems to be where it's at... Darlene is seriously an amazing asset to this place and they are lucky to have her on staff! read more

The girls on front they was so pleasant. I was taking care of as fast as soon as possible. I recommend this place to the world. They are great. read more

Had to wait here for an hour since they skipped me on the list just for them to tell me I'd have to come back for an appointment. After telling them that wasn't okay they fit me in before they closed and conducted an ultrasound. Before I went through with it I had them confirm the price with me and they said it was $50. Well it wasn't, and they charged me $149. When I called to discuss it I had to wait 2 hours for their billing department just for them to hang up the phone on me and tell me that the amount was final. Won't be paying it and won't be coming here ever again. read more

Made two appointments for my dad. One bloodwork one MRI. The first was scheduled at 12:30 and the second at 2:00. So we get here at 12:00 did all the paperwork and waited till 1:30 with no one calling his name. When I asked what was going on they said his appointment wasn't until 2:15. This is a fasting MRI so they made my diabetic dad fast from 10 am for to reason. They wasted 2 hours of his and my time. I blame the person who scheduled the appointment but the response the office workers gave us was unacceptable. They don't care they said we just have to wait. read more

Akumin - Radiologists Near Me - Coconut Creek, Florida

Most frustrating medical experience. Have had to cancel Ortho Dr Appointment several times due to the fact that they have not gotten around to reading the MRI and producing a report which is still not done 2days after the promise date. The images were taken almost a week ago. Also when called to check the phone number you get a centralized location and they do will not give you the direct phone number to the location where the MRI was done... read more

My Dr. sent me here for a CT test. I was greeted as I walked and was told to sign in and take a seat. The waiting time before someone called me was way to long at least 45 minutes. The test itself was easy and the technician was professional although no personalty. I was told the results would be sent to my Dr. within a few days. Well we didn't get them until almost two weeks later and I had to keep calling them and was kept waiting on hold for 20-20 minutes. Hopefully won't be seeing them again. read more

Called to verify my appt, they can't find my appt so I try to schedule a new one. Guy I talk to is clueless so I ask to speak with someone else. He says I am someone else. And then hangs up on me. Wow read more

Absolutely appalling the level of rudeness I encountered during my first and last visit to this location. I was informed upon arrival that my appointment had been moved to 2:45 from 1:30 without me being informed bc they didn't have any of my information to contact me. This is after I called the afternoon before my appointment to verify my appointment time. I spent 20 minutes on the phone setting this appointment bc the man setting the appointment took all my information..... I was also informed by the woman that I look really big for being 8 weeks pregnant. I am so disheartened that people are treated this was at a medical establishment where people come to receive care. read more

Awful - the lady out front smelled so bad - she has a half smoked cigarette on her desk, was coughing, very low vibration. . Was so unhelpful- what a terrible experience. read more

Worst place ever stay away from this crappy place. Took more then 3 days to get my son ankle x-ray results. Plus the workers have attitude.

beware they will zap you with radiation and then won't review your films. 2 weeks is too long to post pictures to the portal but no one has read them. imagine seeing a lung catscan with 2 area circled on the lungs but no report. I am hold Anumin responsible for delaying reporting what was seen. as a nurse I have never seen ? images that are all white. if you love yourself or someone else choose Rayus Radiology I am going to elevate this to the AMA and will call a later if they don't produce results soon read more

By far the worst phone compassion I've ever seen.... I'm a breast cancer survivor who's found a lump and I try to make an appointment today & yesterday, the men that do the appointment setting are so disrespectful... Heartless.. found it funny When I wanted to know why I had to leave my office for 20 minutes to make an appointment and the appointment still wasn't made... Made fun of me when I asked his name over and over he hung up on me. This is how they handle appointments imagine how they handle all your imaging... Stay away it could just save your life read more

Terrible experience. If it was not for the MRI tech, it would have been a total disaster. Front desk girls are rude and prejudice against English speaking patients. My wife was with me and they told her she can't be in the lobby with me even though I need her for my stability and walking. There was a Spanish speaking couple in there and the front desk girl told me they have to stay they don't speak English, really? Only went there because it was close, would never go there again. They need training and because I speak the language, does not give you the right to think my health is not as important as anyone else. Was not aware people that don't speak the language don't get covid! Absolute joke! read more

Short version: Booking and confirming staff need to be better educated on what they can and can't perform, also a little compassion and knowledge from the front desk wouldn't hurt. Wasted half a day to be told they couldn't perform my test. ------------- I could probably write a whole chapter of how bad my experience was. After calling several times to attempt to make an appointment for about an hour I finally got scheduled for a test two weeks out 30-35 min from my area because that's all they had available which is fine. I gave the person all of the test information that I needed done (code included from the actual doctors note) she confirmed they could perform this test and so I booked my appointment. A couple of days before the test I called the same location to confirm that I was indeed booked and they could perform the specific test to which they confirmed they could. The day of my appointment I arrive 15 min before just like they had instructed me, signed in and grabbed a clipboard to fill out all of my information, medical history and waited to be called, once called they collected my clipboard and payment (Self pay) and asked me to sit and about five minutes later another front desk person calls me up and informs me that they can not perform the test and that I needed to head over to an ER Outpatient location to get it done under a Cardiologist supervision. I informed her that I had called twice before to confirm they could indeed perform this test and they had confirmed they could and I could not just "Go to an ER" as I had no insurance, I was a self pay and I didn't even know how to go about finding an "ER outpatient" establishment so that I could get prices of what the test would cost. She motioned to the side almost waving me off to point to "somewhere" and said they didn't know they could not perform the test until they saw the actual doctors test note and that that's all they could do and told me to check out the place next to them. I asked for my payment back and walked out. Needless to say I would avoid this location if I were you, or you'll run the risk of wasting half a day time and recourses. Having some front desk staff that has knowledge on what they can and cant do as well as some sort of compassion to your customers doesn't hurt your business. read more