**Akumin - Very poor patient experience and mismanagement** - Disappointing customer service and inconsistent care. Staff seem disengaged and push tasks onto patients rather than handling them. - Major issue with clinical notes: clinic should obtain notes directly from the doctor, not the patient. My doctor confirmed Akumin's practice is to reach out for notes, yet that didn't happen. - Appointment chaos: cancellations misattributed to me, leading to wasted time and lost care. This feels systemic across locations. - The same pattern across multiple sites indicates a company-wide problem, not an isolated incident. - I'm sharing to warn others and push for accountability and real process improvements. read more

Nice clean office and lovely staff. Easy to get to and plenty of parking. Its just an annual mammogram, no big deal doesnt hirt and i have never had an issue and doesnt run in the family. Im a lucky 70 year old woman! read more

Akumin Boca East - Waiting area - Diagnostic Imaging Near Me - Boca Raton, Florida

It took forever to get an appointment. The lobby was clean and looked remodeled, contrary to other reviews. My first exam room needed some clean up. I'm going to attribute that to the ultrasound tech assigned that room who also needs some serious training in bedside manner. Rude, abrupt, ZERO clear communication about anything from the moment I walked in the door. Then there was an exceptionally unclear back and forth about the contents of my bladder which I gave up on since she couldn't be bothered to complete a clear thought. The mammogram tech, on the other hand, was WONDERFUL. Her space was exceptionally clean. She was also super friendly, gentle, communicative, all the things you need when in that uncomfortable space. read more

Do NOT GO HERE. My scan for cancer was supposed to be read as a " rush priority/ stat" read results in 24 hours. It has been 3 Days and HAS NOT BEEN READ YET! there is NO WAY to contact the office directly- you only get routed to a FOREIGN Filipino call center who lie and claim they do not have a direct number to call. DO NOT go here if you value you life read more

I went here for for an exam. They asked if I had my doctor's orders and I said I had confirmed it on Friday with Akumin - so why would they need me to show papers again? And I thought they forgot about me - so I asked when my turn was up and they said they did not forget about me and that I was up next. It was early in the morning and I must say the room I was in was not clean (there was a ton of garbage and even some of the paper on the floor). Where I was I felt it was clean, but the place needs a major update. It is out of the 1970's. I am glad I don't have to come here often. read more

See all

I've been to the Boca Raton location twice. They may not seem as fancy as Rayus but are worth it. Rayus takes too long to get in, they kick the can down the road when it comes to insurance authorization, and take WEEKS to return results for a stat MRI. Strange that results take so long knowing Rayus outsources your medical images to other places. Rayus misdiagnosed a friend's severe gallstone issue for two years by stating twice that there was zero presence of gallstones. When she finally got a second opinion (using the same image from Rayus), she was in surgery within two weeks. Don't take chances with your health. The Boca office front desk staff was friendly and efficient. Bring your own copy of the script, even if you emailed or uploaded it. I had no issues but read other reviews regarding this issue. I got in and out very quickly. Some days are busier than others. Once day I waited less than 5 mins and was only person in waiting room. Another day was a filled waiting room and I waited about half an hour to be seen. The techs I have seen have zero personality and can't be bothered to even say hello. Something they can work on and pretty prevalent now everywhere you go. This is one of two only places my doctor recommends to get medical imaging completed. read more

I had a routine mammogram appointment today at 9:30 AM scheduled months ago. On my way to Akumin Boca Raton, I receive a text (not even a phone call) at 8:51 AM informing me that they cancelled my appointment that I would have to call them to reschedule it! This company has a 48 hour cancellation policy for patients but they can cancel patients' appointments 40 minutes before by text!!! Get your imaging done elsewhere!!! read more

Not happy at all. Had 1030 approximately for one test, took me right away. Second test was supposed to be st 1045, nope. Then told that i had to wait as it was at 11. 1130 now and still waiting. If you value your time, go elsewhere. read more

I was treated kindly, and I was in and out promptly on time. My results came back to my doctor quickly so there's nothing else I can certainly ask for it was perfect. read more

Absolutely the worst. Whoever manages this location should be fired for gross incompetence. My second time here and always the same. There are three people in the office and only one helping people. My physician sent a consult by fax and they claimed they didn't get it so I physically picked up a copy along with the fax report and brought it to them. I was told to sign in with others waiting for appointments and told to wait when all I needed to do was hand them a piece of paper and hopefully get an appointment. Of course nobody else in the office could be bothered to help me. If you come here for anything pack a lunch. Horrible customer service, lengthy wait times to get an appointment and tons of attitude from the miserable staff that seem to have little time for common courtesy and couldn't care less. read more

I received an email confirming my appointment for the next day and arrived on time for the appointment. When I checked in, the office manager told me that she would have to reschedule me for another location because the machine was broken and they were waiting for the part. When I asked why no one called or emailed me to advise me, she said she was very busy and hadn't had the time. I then inquired how long the machine had been broken and was told a week. When I again asked why she couldn't find the time in a week to call me (and I assume other appointments), she shrugged and said she was very busy. She was totally disinterested in the situation. Meanwhile, only 1 patient in the waiting room who had already been checked in. I would recommend staying away from this center. read more

Please I specifically advise you to listen to the negative reviews I had an appointment at their plantation those dumbass stupid people canceled my appointment the day before and scheduled me for this location for 5pm. One of their staffs called me at 1pm asking me to come early at 3:30 so I said okay I come to the appointment sign the papers and the lady she asked if I drink water and I told her yes I did drink water before I came then she wanna get to talking bout some oh "I might need to reschedule or wait an hour" that bitch really didn't wanna service me because she steady was saying "oh I might need to reschedule" then I go in the room she told me I didn't need to take my under underwear off she's just checking then the bitch said oh yeah I need to reschedule I told her well will I get an appointment for tomorrow or can I wait the bitch said they busy there's absolutely no patients there just 3 lazy bums doing absolutely nothing this company is the fucking worse save your self the headache and go somewhere else that actually cares about their patients. This lady came in cause they canceled her appointment she asked why they told her "the machine stopped working" they don't know what lies to tell they just don't wanna do shit go somewhere your appreciated to the point I'm changing my ob to not deal with this dumbass unprofessional company. read more

I have been going to this location under different ownerships for many years but I'm going to change now. I needed to make an appointment, they don't answer the phone; I was on hold for 45 minutes twice so I went through their online booking. Over a 2 month period, I submitted 3 requests for appointments and was never called. read more

I called Elite/Akumen imaging at their Boca location to request that a receipt be sent to me for a past service to submit to my insurance company. By the way, this call has been made on 4/14/2020 during the COVID 19 stay at home order. I was informed that you must come in to their office to pick up a receipt. The person stated that is their policy. I asked if they had considered the present circumstances of the pandemic. The person stated again she was sorry, but their policy remains unchanged. I am at a loss for words at the complete negligence that this company is displaying. I think it may be time for them to " re-think" their policy. In addition to the present circumstances, there are disabled people who cannot waltz in just to get a pice of paper that could easily be mailed or emailed. I will find another imaging facility even though it was conveniently located one door down from my primary care provider. read more

The receptionist/appointment scheduler/office manager, Yes she is all three, is totally incompetent. When I was first there she handed me paperwork to fill out that had another patient's name printed all over it. HIPPA violation. Now I'm scheduled for another test and when I called to find out the instructions which I forgot previously, she told me there was no tech available after all for the very next day that I was supposed to have the test and that she had tried to call me several times. First of all, I never got any notifications that they called and second of all no voicemail. I told her that she didn't call me because I didn't get any notifications or voicemails and she insisted that she did so I asked her what number she called and then I said oh well you can just look at the caller ID and she didn't say anything and of course she read back to me my number. Then she tells me I need to drink a solution when I get there so I said are you sure because you didn't tell me that the first time when you gave me instructions. She checks the paperwork and says well I don't see it on here so I'll call them. So I asked her, why did you tell me I had to drink it when you didn't didn't even know that for sure? She didn't answer. She called my doctors office and called me back later in the afternoon and told me that yes I have to drink the solution. So I called the doctors office this morning myself because I don't trust this person and the person I spoke to told me that she knew exactly who I was talking about when I mentioned that this person was incompetent because when she spoke to her she didn't even know what she was talking about or where to find the order to drink the solution. I told her I was worried she would end up giving the wrong patient's films results to them and she said if she does we will make sure they get the right ones to us. Unbelievable! I am never ever going to schedule another test there. I wanted to complain to the office manager but she IS the office manager ugh. read more

No stars. I was scheduled here for a x ray and an ultra sound 1. I was not given instructions on the ultra sound until the day of the test, which was too late since you can't eat or drink for eight hours, and they called me about 4 hours before 2. Their x-ray machine was down, so they had to send me to another office. 3. The other office was too busy so they could not take me so I was told that an appointment was made for me for the next day at 10:30. When I called the next morning to reconfirm, I found out that they had no appointment had been scheduled. This place needs to get organized seriously. I have gone to too many health care providers who are professional and well organized to put up with this. There are a wealth of such establishments. Go somewhere else. read more