Please do yourself a favor and do not rent from these people. I have been renting from Akelius for two years now, I am paying through the nose for a small studio flat and have had nothing but problems. I have been living on a building site for seven months now. they have damaged my furniture my personal items, and clothes also. I have been verbally abused by their builders. Don bother to email them, or phone them they don't care and ignore you, take legal action that's the best way and my best advice. I have noticed that Akelius employee a lot of young children who are inexperienced and have no clue! Evey thing in my flat has broken cooker/oven/roof/bathroom/lights/switches/arielsockets,. Just 6 months ago I came home to my flat with a roof that had fallen in, Akelius and streamline (their employees building company)were aware of this problem, they did nothing! I lost everything -personal family jewellery (nans ring been in family for over 30 years) gone! -clothes -personal items- -all my furniture My Health has been severely effected, i have lost money/sleep/hair/hearing has been affected from extremely loud constant drilling noises/ -sickness unpaid time off work I HAVE HAD TO USE MY PERSONAL SAVINGS TO REPLACE FURNITURE AND ITEMS IN FLAT!! Please see my photos of the damaged caused under my profile. What even more worrying is the General site manager MR.M.Ca n n i n g . This man knew about my flat being flooded, and it was his responsibility and duty of care as General site manager) to make sure my flat was safe. No phone call to explain about collapsed roof or apologies. When this man finally showed his face the next day 1 hour and twenty mins late i found him to be (A witness was present for this and agrees) *rude *young and had no experience *had obviously never dealt with a case like mine as confirmed by his colleague) *does not know how to talk to people *poor poor listening skills *made false promised that were not kept *clueless *patronizing *extremely slow to get to the point *talked a lot of rubbish * A poor human being with the morals of a sewage rat! *Promised me paper work to show flat was safe, never received this. I contacted him many times and was given nothing but excuses. Be very careful with this man, he then added insult to injury by sabotaging my insurance claim and failing to send over my invoices ans receipts as to slow down my claim, after I complained about him. To this day I have received no apology no case liaison agent no refunds no paperwork absolutely nothing!!! Legal action is the only way with Akelius! read more

Akelius Residential - The roof - Real Estate Services Near Me - London, XGL

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DO NOT RENT FROM THESE PEOPLE. I ALMOST LOST MY LIFE THEY KEEP DELETING MY REVIEWS, TRYING TO HIDE THE TRUTH I WILL NOT BE SILENCED!! Since renting from Akelious I have lost sleep, lost money, lost weight, lost hair, health has been severely affected. Also be very careful of a general site manager by the name of M Canning. All of the below was his responsibility and duty of care in which he failed to do. This man also did further damage to my insurance claim by failing to provide the receipts to Insurance company, in order to tamper and slow down my claim, after I complained about him. I have been living on a building site for 6 months. In that time, I've had -No electricity -Been homeless despite paying full rent -Some Emails calls ignored -locked out of my flat -Holes in my flat where heat escapes and woodlice crawl into my apartment. -A constant fire alarm beeping in my flat for three months keeping me awake -No water for 23 hours hot or cold! -other days of no water -Plus 3 full days of no electrics -Hot water cutting in and out! -a rental increase -Verbally abused by builders on site from Streamline, -Flat was flooded for Streamline builders. My roof collapsed in on my flat I lost all my furniture and still have not received a penny or any sort of compensation or even an apology from them. (thankfully I was not at home or I would be dead from the fallen bricks and debris. Another worrying point the General site manager M canning admitted that he knew about the accident with roof collapse the night before at 6pm however despite having a master key and this being an emergency and one of the streamline builders reporting water to Mr canning coming from under my door you still did nothing and never made any attempts to clear the damage/mess up or avoid further damage It was my neibour downstairs who informed me. It's highly suspicious they didn't inform me at all. I could have still saved some of the items had I know earlier! It was also me who called the fire brigade to avoid a fire in the building due to wet electrics etc. A bit common sense that the builders were lacking in there. I found Mr Canning when he did eventually show up the following day @10.20 one hour and twenty minutes late to be rude, no communication skills highly inexperienced and he answered me back several times and felt the need to be patronizing and sarcastic many times in front of a witness, through his verbal and written messages. Mr Canning promised me in front of a witness A new flat while new one being fixed up Insurance claim would be filed right away Paper work on day of moving back in to state flat was safe and liveable again Communication/updates on a regular basic (I RECEIVED NONE OF THE ABOVE) I now have a second leak and am expected to stay in a flat with another hole in the ceiling. read more

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UPDATE - After much complaining, they reluctantly offered 20% rent reduction, subsequently upgraded to 30%, throughout 1.5 years of works, with equivalent backdated compensation to start of works, and reimbursements; £4,000+ total. May 2019 - Fordwych Road Living in an Akelius property has been THE WORST experience I have had in nearly 15 years of renting properties in London. FOR OVER A YEAR NOW, I HAVE BEEN LIVING ON A LOUD, FILTHY AND UNSAFE CONSTRUCTION SITE! Weeks after signing my tenancy in June 2018, Akelius began a significant renovation of the entire 15-flat, multi-story building, which due to the large-scale would have required months of advance planning. They failed to inform me of this during renewal which would have affected my decision, thus omitted key significant information which breaches Consumer Protection from Unfair Trading Regulations 2008. Since then, they have worked from 8am six days a week with loud construction noise. They have completely and thoroughly gutted the building, including hallway areas, with extensive exterior work by covering the building with scaffolding, along with construction materials and debris dumpsters everywhere outside. They have lied, initially saying the work would take a few months which has now taken OVER a year! The Council also discovered they failed to apply for planning permission for their work. The building is filthy with dust, dirt and debris everywhere, and food rubbish left behind by workers, as they only do a quick clean. The heating now acts temperamentally, therefore I am always having to top-up using an electric space heater, thus raising my energy costs, as heating is included in my rent. I have also come home to find dirty water on my floor spilled through the ceiling and another time they busted through my bathroom ceiling. They took months to fully repair the ceilings and offered NO APOLOGY. As such, I am constantly losing sleep and stressed in my own flat. As I mainly work from home, the noise disturbance has significantly affected my work productivity as they completely ignore your legal right to peaceful enjoyment of the property. Their contractors are also rude and disrespectful, with two having threatened and physically assaulting me, yet Akelius blatantly ignored my emails twice when I reported this and followed-up. I am medically diagnosed with asthma triggered by dust which I disclosed this in the beginning to the Akelius property manager, who is inexperienced and useless. They completely ignored this, so I have been ill constantly throughout the year. Only after numerous complaining, they began to deal with the problem - MANY MONTHS LATER! I also submitted a Subject Access Request under GDPR for all data/information Akelius hold on me and they provided me with incomplete records and internal emails of them LAUGHING about my complaints! I also received emails with personal data and information of another tenant who has nothing to do with me! Therefore, in July 2019 I submitted a formal complaint to the Information Commissioner's Office (ICO) which they investigated. In October 2019, the ICO contacted Akelius with a written formal warning due to the many issues outlined in my complaint. I submitted a formal complaint to the Advertising Standards Authority (ASA) when I noticed Akelius began advertising the newly renovated flats. THEY FAILED TO MENTION THE ONGOING LONG-TERM CONSTRUCTION WORK TO THE BUILDING AS REQUIRED BY LAW. The ASA upheld my complaint, and this was noted on their website on 22 May 2019. They required Akelius to disclose this information in their advertisements to prospective tenants. I have contacted the local MP who is now involved in the situation. Overall Akelius staff have been disgustingly careless, unprofessional and lazy managing their properties and working with their tenants. The customer service is the WORST I have experienced of any company. They will consistently ignore your telephone calls and emails and will continuously breach your legal rights, as they could care less and will bend rules and break laws wherever they can to advantage themselves, because they are only interested in your money and renovating their properties and will leave you to your own if there is ever a problem. Despite numerous complaints, they fail to address issues properly, thus you are constantly in dialogue with them or chasing, which eats up your time and makes for an unnecessarily stressful, unhealthy and miserable experience renting their over-priced and poorly-managed properties. YOU HAVE BEEN WARNED - AVOID AKELIUS - SAVE YOURSELF THE HEADACHE - RENT ELSEWHERE! read more

Overall Akelius has great properties, I believe they purchase and redevelop old buildings throughout London (and Greater London) for rent. Developers do a great job at choosing material, fixtures and really maximizing the space given. Because many of these properties have been recently refurbished, you may get away with little to no interaction with management after contract signature. Where Akelius could improve on is their customer service and property management experience. The account management (AM) team seems quite inexperienced and extremely slow with email. Other items to be aware of: - Primarily property redevelopers, so beware of buildings that are in mid-renovation (in my 1-year at their Wandsworth/Union Road property, there was construction daily starting at 8am) - AM Team generally unresponsive to email and inexperienced - Akelius charges for minor wear and tear, reference Citizens Advice to know your rights - Don't bother cleaning at the end of tenancy, they'll charge £180 regardless Ultimately weigh your options, if you're looking for a clean, fairly new property to let, then Akelius is a great option. Just beware their account management team makes the whole letting experience a nightmare. Useful link https://www.citizensadvice.org.uk/housing/renting-a-home/common-problems-with-renting/#h-damage-to-the-property read more

Their customer service is awful! I've been trying to contact them for a month, then have to go to their office to talk about the property I was interested in. They promised to give me a call when the agent was free (in a day or two)...another month went by. Absolutely not a reliable company. read more

My central heating stopped working last Tuesday (1 week already) and I have been living without it since then. I emailed Akelius and they arranged an appointment for an engineer to come this Thursday ( 9 days without heating). Last Sunday snowed here in London and the temperature of my apartment is 15 degrees right now. It's freezing in here, we cannot live like this. Plus, no one can come here to open him the door because they have no master keys, so I had to ask for 2 days at work to be here these days (2 days because the shower wasn't working properly either and the plumber was coming another day) Today, I called again to Akelius and the person in charge was not there, so no one could help me. I am waiting for someone to call me. This is unacceptable. Every time i called our old landlord someone came the same day or at latest the day after. read more

If I could give zero stars I would. Rented from them for 1 year and had a horrible experience at every stage. Terrible estate agent Joshua asked for a positive google review before even showing me the property, then when I signed the contract told me I couldn't get the keys on the same day as it was his day off so I had to move in 3 days later. Once moved in it took over a month to fix the boiler and get hot water, and I was never able to reach my building manager. Reva and Cristina are both so rude and incompetent, I must have called at least 20 times and not once was either of them in the office. The receptionist would give me the same spiel over and over again and tell me to email them, and it would take over a week to receive a response. I've never had such a neglectful experience as a tenant. When moving out they forgot to book the checkout and expected me to return days later when I had already moved out of London, and tried to charge me for many damages to the property and making me pay £400 to repaint the entire flat for a few scuff marks that would have been ware and tare in any other property I have lived. I am so happy to have moved out of there, even though the flat was new and modern nothing was worth the treatment I received. read more

Akelius has been one of the less "amicable" landlords I ever had. It is a big organization, and therefore it makes very difficult to speak with anyone there. Moreover, everyone seem to be very young and under pressure, which makes their behaviour somehow erratic and borderline mischievous. I would not recommend them as a landlord, as they might be very difficult to deal with it if a problem arises along the way. read more