Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

Mark is truly the best of the best. He will shoot you straight and make sure you are fully informed…read morewhen you are making the largest (and most stressful) purchase of your life. If you are looking for a true advisor through the entire home buying process, Mark is your guy. He has tons of experience and an excellent team. I've called on hundreds of loan originators throughout my career in mortgage and no one compares to Mark Raskin. He is a wonderful human being who truly cares about his clients and does everything he can to get you the very best deal. I have worked in the mortgage industry for 15 years and have seen every type of loan originator there is. Mark sets himself apart with his service, experience, and expertise. I can count on one hand the loan originators I would recommend to my family and friends and Mark is number 1. If you are thinking about buying a home, call Mark. He will be helpful, he will be kind, and he will advise you every step of the way.

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Well I will be brief, I don't write reviews alot on loan officers but Brent and his team deserve a…read morespecial thanks from the James family. I have had more than 10 mortgages and this has been the best experience by far! They did not stop after closing...still in touch and lending a valued hand. Thank you and your team for exceptional service!

I can no longer recommend Churchill Mortgage because within less than 2 years, they've passed us…read moreoff to another loan provider. We had to get acquainted with all new people, a website, and update a bunch of information as well as insurance that was very stressful and completely out of our control. We chose Churchill because they came highly recommend from Dave Ramsey. We never missed a payment and were on the fast-track to pay our house off in under 4 years but I guess Churchill saw this as an opportunity to rid us off since we weren't a "profitable loan" they could feed off the interest for 15+ years. They also acted like this was a norm in the mortgage business, reassuring us with a high-quality video and emails that everything is a-okay, but I've been through 3 different homes and loans in over 10 years and had NEVER been passed off to a new lender until now. This all just came out of no where and we did not appreciate it at all!!

Mason and the team at Churchill Mortgage were recommended to us by our realtor and I am so thankful…read morethat he did. They are a first-class organization that makes the normally extremely complicated process of buying a home simple and straightforward. They handle everything on the front end so you can ensure you're pre-approved before you ever go into negotiations. It's also handled digitally which means that it is quick and easy. If I ever had a question, they were there with an answer. They work extremely hard and are completely customer-centric. They even sent us a couple of pizzas the day we moved into our new house which was a blessing after a long day of moving. In the end, if you're looking for a great partner to help you through the process of buying a home, look no further.

This man is so phenomenal at what he does. I wasn't even sure that I'd qualify for a mortgage. I…read morecast my lure in the mysterious and kinda scary, mortgage pool and he called me immediately and we discussed my situation. Fast forward two or three months later and I'm a very, happy homeowner. Alan and his team walked me through the whole process, answering a multitude of questions for many days on end. When my Realtor completely dropped the ball, Alan stepped in to make it happen and seal the deal. He even came to my closing and sat through the whole process (btw, my Realtor was completely MIA). I didn't feel like a number but like a client who he genuinely cared about. He now has a client for life! Big kudos, to Alan and his team!

Alan and his team were nothing short of exceptional in helping us secure funding in a very short…read moreamount of time. When our original lender imposed a new requirement on the seller of the home we were buying very late in the game, we had no choice but to look for other options (3.5 wks to closing). It worked out great, as Alan was able to secure us a lower rate and offer the best service we've ever had on a home purchase! We appreciated the professionalism/response times/and following through on commitments (closed on time!). Highly recommend Alan and Prime Lending

Absolute joke of a company that provides nothing but lies and deception and does not handle their…read morebusiness. We are sellers and the buyers are using guaranteed rate as their mortgage broker. We are 23 day past our original closing date and still having issues. We have been told we are closing on 7 different dates and a new issue has come up each time. Majority of the issues have been on the incompetence of the loan officer and manager of guaranteed rate. They continuously lie and say things are red flagged and rushed only to find out they forgot a document it didn't get something signed. I personally confirmed with manager 3 times that final closing disclosure was sent and signed only to find out 17 days after are original closing date that some how it was missed and never completed. Worst company communication i have ever experienced. NEVER use this company and if you are a seller and the buyer is working with this company make sure that you respectfully decline their offer and look for an alternative buyer. This is the biggest joke of a company I've ever experienced Have plenty of text and emails to show proof of lies and terrible communication on the company behalf

TL:DR: I had an overall sub-par experience at Guaranteed Rate, I tried to have Mr. Jason Duffy help…read moreme resolve that, he failed, lied to me, and then has never returned my e-mails or calls. The full story: On June 2nd, 2020 I had e-mailed Mr. Jason Duffy to provide feedback regarding my experience closing a loan with one of his direct reports (both positive and negative). I requested if there was a way to have a portion of my loan fee refunded for the negative issues I encountered (note: one of the issues I had resulted in me having to pay an additional wiring fee that I shouldn't have had to pay - that said, my original GR officer tried to pay it back to me with a personal check. I didn't want to accept that and wanted the Company to reimburse me for it). I said something along the lines of "I know this might not be typical, but I would like you to take this request this into consideration". Mr. Duffy ended up replying back after a few days (June 4th) and told me that he appreciated the feedback and that he was using all of my feedback to be a coachable moment for the person I worked with. Fair enough. Lastly, Mr. Duffy indicated that he was going to talk with his customer service team to get an answer on my request for a rebate on the loan fee. This was June 4th. So over the course of the next three weeks, I emailed and called for updates and I kept getting replies many days later via email (he refused to call me for some reason). Each email was "I'm working on it" or "Give me a few more days". He strung me along for about 3 weeks. Eventually, I got a call from the Customer Care team on June 25th and talked to a guy named Louis (the customer care agent). I'm like, huh? Maybe they're going to have an answer for me. Customer service rep was confused when I asked him about the rebate on my loan fee. He ultimately said my email that I sent to Mr. Duffy was forwarded to him and he just wanted to let me know that they appreciated the feedback and they were going to make this "coachable" (I feel like this is some kind of standardized company policy language) moment. I go back and forth with Louis explaining why I think there's a bigger issue here. I explained the entire scenario just detailed above, and finally asked why he was just now getting to me? Here comes the kicker.... Louis said the ticket was only put in TWO days prior to him calling me (Remember, Mr. Duffy emailed me on June 4th, told me he was contacting customer care which means Mr. Duffy sent the request in on June 23rd). Luis said they weren't even aware of my request related to a rebated loan fee either. Adding it all up, everything seems to sound like Mr Duffy didn't want to deal with my request, continually lied to me about a resolution over the span of 3 weeks, and has since never e-mailed me back after bringing this up to him. Despite the fact that Mr. Duffy refused to respond to me anymore, I also keep getting automated messages from his e-mail account to make sure everything is going smoothly. It's truly appalling to see how the SVP of Guaranteed Rate can act. Do yourself a favor and look for another lender.

We got our dream house! This was our second home purchase, first in Dallas. GP and his team made a…read morevery challenging situation easy. We were under a tight timeline and getting hammered by rising rates, but we locked a fantastic loan and we're able to close in the time dictated by the seller. Would absolutely recommend.

Would highly recommend GP as a great source of knowledge and expertise. He provided fast and…read moreaccurate information and frankly is a very enjoyable person to work with. Hire these guys if you want the real Dallas knowledge

I visited this location because I was in Dallas, but more importantly because the Lawton branch…read moresaid that the Dallas branch could assist me with my currency exchange requests. The teller was kind and apologetic. It turns out Navy Fed doesn't perform any currency exchange transactions at all. I was directed to use a currency exchange service in the area.

Great banking.friendly customer service. Nice location. Easy opening. Clean ATMs. .........read more