I called them twice, two different days, and left a message both times. I am still waiting to hear from them.

FIND ANOTHER PLUMBER! I highly suggest NOT using this company. I was contacted by phone/voicemail over one year after selling my home and was told that I had an outstanding bill. I sent receipts for every bill I had incurred with the company and had paid. 20 months after the date of the 'bill' in question I requested a copy of said bill. I was sent a copy of a bill that had been sent in an email in 2020. It was not an "on site" bill with my signature as other bills were, it was a computer-generated invoice. When talking to their agent on the phone I complained of harassment, and she told me it was not 'harassment' until I was contacted 3 times a day. Wonder how she knew that??? Ummm, not her first go round evidently! Now I have to spend hours again going through 2 year-old year old records to verify that this bill was paid/not paid. AND receive voicemails from them daily! A.J.'s Plumbing is definitely not worth the lousy bookkeeping, customer service and headache! read more

Called AJ's 3 times this past Monday to help us with a major plumbing issue. Today is Friday, still have not heard back from them. Terrible customer service!!! Called Elevated Plumbing, left a message, received a call back within 30 minutes, the plumbing problem was resolved by Monday night. A+ customer service! Left one star, just because I had to! read more

Great work and really know what they are doing. I had a problem with a water filtration system and Mike came over and even gave me names of other good professionals to help with electrical too. read more

We have used Aj's exclusively for 14 years, but no more. We just replaced A garbage disposal that they had provided/ installed on two years ago. We provided the disposal this time. About an hour after installation, it began to leak. He came back and tightened something. About an hour later, it started leaking again. He came back and installed a new P-trap. They charged us for a second visit on the same day to replace the p-trap. I can understand charging us for the part but to charge us for an additional labor visit on the same day because he didn't do it right the first visit is just wrong. When I called to inquire, the attitude was one of complete indifference. Fo yourself a favor and use a different plumbing company. read more

The only place one the beach that called me back within 20 minutes on a Saturday night. Super nice guy - replaced my hot water tank that night!! Saved the day and my weekend! Thank you AJ's and Mike!! I owe you! read more

I called to get an estimate on a job to relocate a washer hookup back in mid June. They came out to my house and provided a ballpark, verbal estimate, with no mention that they would charge me for the estimate if I didn't go with their quote or having me agree to anything like that in writing. Well guess what? I didn't go with their quote, and now it is late September, more than 3 months later, and they emailed me out of the blue this morning with an invoice for $110.00 for their "service call" back in June. I promptly gave them a call this afternoon to let them know they never informed me of this charge at the time the estimate was provided. They of course claimed that they had. I looked at their Better Business Bureau profile and it looks like they had a similar complaint filed against them last year where they provided a quote to a prospective homeowner who had a home under contract without informing them that they would incur a charge if the quote wasn't accepted. The would-be homeowner received a similar invoice even though they were not informed upfront. What this company doesn't realize is that since we have no written contract, this would not stand up to scrutiny in a court of law. The burden of proof is on them to demonstrate that I agreed to this charge and they didn't even provide a written estimate, let alone enter into a legally binding contract with me stating what I would be charged. Needless to say, I informed them that I will not be paying the invoice and will post updates here on what comes next. For now, buyer beware. read more

I've used AJ's for every single plumbing issue that I've had for nearly 20 years. They always come right out and fix issues whether big or small. They have sealed toilets, installed utility sinks fixed leaky showers and installed all plumbing in our new houses. They are always professional and get the job done efficiently. We have bought and sold houses for a living for 20 years and AJs is always who we turn to for our plumbing needs. read more

What a joke! Called cause I had a leak From where my handyman tried to remove a valve in my shower, so we turned off the water! Call AJ's I should've known by that phone call and how unprofessional he was that I shouldn't have him come out! Well he says it'll be $165 an hour, freaked out, I said please come! He comes and goes in for 10 minutes if that and tells me there needs to be a new valve cause it's "old school" but he needs to cut into my wall and that'll be like two hours and he's already at 45 minutes because he charges for when he gets in his truck and starts driving (and he said he had to come all the way from Freeport) yet the business says SRB(that's why I called locally) Are you kidding me!??? I've never heard of anything like that! So I chose not to continue because it was already an hour basically and he didn't look to enthused anyways to help! Absolutely ridiculous!needless to say I'm getting another plumber and wished I would've read these reviews before calling read more

BUYER BEWARE!!! We called for an estimate to run water out to our dock and the representative was not happy he had to dig in a few areas to see what he was dealing with. Conduit was already out to the dock and we needed water hook up from there. Here's where they get you. They DID NOT inform us there was a $85 fee for coming out to do our estimate. We only found that out AFTER they did the estimate and said we owed them $85 if we did not use their services. Well..... according to our building contractor, they were more than twice what it should have cost. So, they must be so busy they are jacking up their prices if they don't want to perform the work but covering their cost for making a house call. That's the definition of a "got cha". Good luck trying to collect my $85. It ain't happening. read more

Do not use this company! We called and asked for a quote to get some plumbing work done in Santa Rosa Beach. The technician arrived 30 minutes early and our tenant let him in to start his bid while my wife was driving to meet with him and make sure we summarized exactly what we needed done. My wife was running late and said that she would be 5 minutes late, but instead of staying behind and waiting 5 minutes past OUR appointment time, he left right at our appointment time saying that he had another appointment to get to. We didn't even get to meet the technician. The worst part was that my wife passed the guy as he was leaving the complex and she was entering it. Then, to make matters worse, we chose not to use them because of their poor customer service. Unbeknownst to us (they didn't bother to ever tell us this either), they charged us a bogus fee for the quote because we didn't have them do the work. Apparently their policy is to not tell you that you will be charged a quote fee if you don't agree to do the work they quoted. So we had a bill mailed to us for $165 with absolutely no work having been done. I talked to the receptionist and she said that the technician was there for 1.5 hours when he was only there for 30 minutes and left at our appointment time. I asked what exactly we were being billed for (seems like they charged us the hourly rate), but when I asked, the lady said she would call me back. 6 hours later, instead of a phone call, we get another bill, this time for $75. Again, no work was ever done and now they expect us to pay for a service we never agreed to. I wish I could run a company where I charge people bogus charges and expect them to pay it like AJ's Plumbing. Do not use this company! If you do, expect to be charged for fraudulent fees and services! read more

I shouldn't have used this guy. First, a 150 dollar "emergency call" for tenants bath tub not draining turned into cutting holes in my own bathroom ceiling to expose barely leaking pipes which I would have wanted to be addressed after the tub drain issue was finished, but no plumbing work was ever completed. Was charged 3 hours of labor but wasn't there for more than 2.5 hours. Had another plumbing company come in and worked less than 1 hour to solve both issues. Will never be doing business with this plumber again. read more

I used this company in the past and although scheduling was difficult and the plumber no-showed the appointment, when he finally did come (later the same day after I called the answering service) he was very helpful. On a recent second occasion, I had even more difficulty scheduling. I had to wait 5 days for an appointment at a time of day that I told the receptionist I wasn't available. I took the afternoon off work and had to plan alternate transportation for my kids after school, then... the plumber didn't come. This time, I at least got a call before the end of the day (at 4:00). The scheduler was unapologetic and unwilling to try to make it right by working with my schedule at all. I was basically told that I could wait another week for another afternoon appointment or I could call someplace else. If you value your time at all, skip this company. read more

Fantastic service! Steve helped us with several issues we were having with our toilets and showers. He was incredibly courteous and friendly all while being a true professional. He walked me through the whole process and showed me some tricks to prevent and triage issues if they were ever to happen again. With 24 hour emergency service and a full staff of highly trained personnel, these are the professionals you want to call for all of your plumbing needs. They can help with indoor and outdoor water issues whether it's broken pipes, clogged drains, frozen and burst pipes and so much more. AJs has been around for quite some time and there is a reason for it... they are the best in the area and their track record shows it. Located in Santa Rosa Beach, they service a wide area spanning north and south of the bay as well as east and west of 331. Be sure to contact them first! read more

AJ's Plumbing is by far the worst company I have ever dealt with. The techs told me one story about what was wrong with my hot water heater (just needed to turn some valves) and then the told my renters another story about an electrical problem then after not hearing anything about whether or not it was fixed supposedly the tech's turned in some report about needing a diagram. The girl on the phone got nasty with me when I informed her I had a recording of her not so professional tech dropping "F" bombs and other colorful words with my vacation renter just upstairs from them. They also used the "N" word which disgusted me the most. What a total disaster.... watch for the video on YouTube titled AJ Plumbing Review and witness for yourself what a bunch of clowns these guys were even knowing the Ring camera was capturing everything they we saying and doing. read more

This past Christmas I had a leak at my retirement home in Freeport and called AJ's after looking in the local phone book. They were close by in Santa Rosa. The plumber that came out was very good, and did what he could to patch up the old plumbing, cutting his hand in the process. He came back several times, but was not able to completely fix the problem as the plumbing was very old. In January of this year, I went by the office to request a bill. The office staff could not find any paperwork at all, so I left and went back home to Seattle. I finally received an invoice, of sorts. It consisted of one sentence, with the dates the plumber came by. There was no breakdown of any costs. I requested a more complete bill, but never got a reply from AJ's. Summing up, the plumbers are good, the office staff incompetent. read more

DO NOT USE AJ's!!! DEPLORABLE CUSTOMER SERVICE!!!!! Called Aj's Due to a visible water leak that was coming through my ceiling from an upstairs shower. The plumber came out stayed for a maximum of 10 minutes. He just looked up at the ceiling and said, yeah you have a leak. He did not bring tools and said he didn't know where exactly the leak was coming from. He just looked at the ceiling. He said he would order the part that day and would call my mother back that day to set up next appointment. I'm not quite sure how he knew what part to order if he didn't know where the leak was coming from?? My mother called AJ's ,because she didn't hear back from plumber,and Theresa said there hasn't been a part ordered for her on record. She said she would order it now and the appointment to fix it would be the following week. On the phone we specifically told AJ's where the leak was coming from. Due to lack of communication, we've decided to go with a different company. Aj's is charging me $115.00 for 10 min of a plumber looking at the ceiling confirming we have a leak. I should have been informed on the phone their repair protocol. We've used AJ's in the past and they came out and fixed the issue at that time. We've recommended them numerous times, but will not moving forward. I feel like I've been taken advantage of and it's bad business practice. I manage properties along 30A and will spread the word. read more

I have used AJ's in the past, but no longer. If you want to pay $110.00 for someone to come out and try to sell you a hot water heater, and not check the one you have to see what was really wrong with it, go right ahead. It use to be a great business. read more

We had a dishwasher hooked up in our condo. The tech was new and had never installed one before and my husband spent 3 hours assisting. We removed the dishwasher ourselves. The owner never called me back after requesting to talk to someone about the expensive invoice as he charged us $387 to install a dishwasher that was 2 feet from the old one. We will never ever use them again. They were rude and incompetent. Very unprofessional. Stay away from AJ's plumbing!! read more

We have had AJ's plumbing come to our home for repairs several times. They have great customer service. The gentlemen who have come to work on repairs have been knowledgeable, efficient, fair and very well mannered. Thank you AJ's Plumbing! read more

AJ's plumber made an emergency visit to our home in Watercolor due to a broken pipe. The sub zero repairs guys from Prestigious Appliances over torqued a shut-off valve and broke it. Water flooded the entire kitchen and den. We call AJ's to have them find the water main and repair the broken pipe. The plumber came out and found the water main. However, he only partially repaired the damage pipe leaving us with the need to call another plumber out to complete the job. Tack on a another $150 due to the job being only half way completed. This alone would warrant a poor rating. Adding insult to injury, when the insurance company for Prestigious Appliance contacted him, the plumber said the pipe was brittle and it broke because of the water pressure. How in the world would AJ's plumber know what happened? He wasn't even on the scene when the damage occurred? He never saw how the technicians handled the connection hose or the shut-off valve. As a direct result of his statements, our claim was turned down. The plumber's "after the fact" assessment has cost us thousands of dollars for repairs- repairs that were the direct result of the mishandling by the Prestigious Appliance repair guys. I would 100% avoid AJ's. The job was only partially completed and worse, they cannot be counted on too accurately state what they 'do or don't know". They could cost you big time! read more