PLEASE STAY FAR AWAY FROM THIS BUSINESS...THEY ARE NOT PROFESSIONAL AT ALL. IF I COULD GIVE THUMBS DOWN INSTEAD OF THE MINIMUM 1 STAR, I WOULD!!! I was throwing my mom a 75th birthday party and needed to rent party furniture. I usually rent from a professional and reputable company, but they no longer offer marquee numbers/letters. So I googled for some, and UNFORTUNATELY, this "business" came up. I called and made an appointment with Melinda to meet at their storefront the next day. I was on time, but after about 20 mins of no one showing up or answering the number on their awning, I was about to leave when Melinda called apologizing saying her husband Dean was on his way. He showed up about 10 mins later, nonchalantly, and showed me the royal chair and a set of numbers. I pointed out to him that the chair he was showing me was dirty and was missing the gold pillow like displayed in the picture on the website. He advised me that the chair was used the night before and was not cleaned yet, and they had several chairs and would make sure the chair I rent would be cleaned and the pillow available. I sent Melinda the information for the party as well as my info and requested a detailed invoice be sent to me. Although I sent the information immediately, I had to request the invoice again and even asked if I needed to go with another business. Melinda sent the invoice with the WRONG date even though I sent her a copy of the invitation. I had to request that the correct date be put on the invoice and resent. I made sure to even text them the day before reminding them about the time and to make sure to bring the gold pillow, which, NEITHER ONE OF THEM RESPONDED. Maybe if they had bothered responding, then the day of the party may not have been such a disaster. The drop-off time was 1pm, but when Dean was not there by 1:30, I called and inquired about his ETA. He answered and assured me he would be there soon. I had another person creating balloon arches and pillars that were supposed to go alongside the chair and around the marquee numbers. By 2pm, I called Dean again, and he stopped picking up my calls. I called again, and Melinda answered. I explained that Dean was an hr late which she responded " I thought your drop off time was 2pm". I resent the invoice that she sent me and requested she give me an ETA from Dean. She said she would call me back, which she did not. Her response was that he will be there before the party begins. The person that was going to create the arch around the marquee numbers could not wait any longer for the chair and numbers to show up and had to leave so the decor was not what I wanted which I expressed to Melinda who didn't seem to care. Dean did not show up until about 2:45 (Yes almost 2hrs late!). The chair had scratches all over it, which Dean claimed it was the best he could do. Then I asked for the gold pillow, which he stated they could not find and said he would go to Broadway and buy one and bring it back before the party or compensate me for it. After he allegedly left to find a gold pillow, I sent a picture of the bulb blown out on the 5 that was noticeable when lit. I asked if they had more bulbs, and after 45mins, which was after the party started, Melinda finally responded and said Dean would bring one. I had to get a bulb and do it myself because, as expected, Dean didn't come right back. In fact we were well into the party when he did. Please see all attached photos and text messages between me and Melinda before considering dealing with this "business". They were extremely unprofessional and down right just don't care about their customers. I wouldn't recommend them to my worst enemy. I expressed how important my mother's 75th birthday was to me and how I wanted everything perfect for her, but they could care less. To make matters worse, when I requested the compensation for Dean coming almost 2 hrs late, changing the decor drastically, not supplying the pillow and giving me numbers with blown out bulbs, Melinda cared so little that she offered me a whopping 10% refund. I paid $350, so for all the inconvenience they caused, in her mind, $35 makes it all better. PLEASE TRY ANY OTHER BUSINESS BUT THIS ONE. Learn from my mistakes. read more

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THEY WERE NOT PROFESSIONAL AT ALL. IF I COULD GIVE THUMBS DOWN INSTEAD OF THE MINIMUM 1 STAR, I WOULD!!! I was throwing my mom a 75th birthday party and needed to rent party furniture. I usually rent from a professional and reputable company, but they no longer offer marquee numbers/letters. UNFORTUNATELY, this "business" came up. My sister made an appointment with Belinda to meet at their storefront the next day. My sister was on time, but after about 20 mins of no one showing up or answering the number on their awning, she was about to leave when Belinda called apologizing saying her husband Dean was on his way. He showed up about 10 mins later, nonchalantly, and showed my sister the royal chair and a set of numbers. My sister pointed out to him that the chair he was showing was dirty and was missing the gold pillow like displayed in the picture on the website. He advised her that the chair was used the night before and was not cleaned yet, and they had several chairs and would make sure the chair we rent would be cleaned and the pillow available. She sent Melinda the information for the party as well as her info and requested a detailed invoice be sent to her. Although she sent the information immediately, She requested the invoice again and even asked if she needed to go with another business. Melinda sent the invoice with the WRONG date even though she sent her a copy of the invitation. She had to request that the correct date be put on the invoice and resent. Shemade sure to even text them the day before reminding them about the time and to make sure to bring the gold pillow, which, NEITHER ONE OF THEM RESPONDED. Maybe if they had bothered responded, then the day of the party may not have been such a disaster. The drop-off time was 1pm, but when Dean was not there by 1:30, she called and inquired about his ETA. He answered and assured me he would be there soon. When he arrived he didn't apologize and walked past all of us. When you have a business you MUST have great customer service. This is what keeps you in business. read more

I needed chairs and a love seat for a Baby Shower. I sent out a few messages to vendors and AJ's Event Rentals was available to chat with me; made a package, sent a professional invoice and had a quick response time. They are punctual and courteous. Will use them again AND recommend them. Thank You Melinda! read more

AJ's Event Rentals - Entry for Baby Shower event - Party Equipment Rentals Near Me