On Oct 08, 2017 I purchased a luxury car wash. The expiration date on the redemption receipt was Jan 06 2018. On Jan 06, 2018 I went to the Esso Station to wash my car but the car wash station was out of order.
I spoke with the attendant (name - Mitesh) who adamantly stated that I should not have waited till the last day to redeem my car wash. Despite repeated requests, he refused to provide me with the name of the manager. He stated that he was the only person at the Esso station but could not help me. Mitesh refused to offer a complimentary car wash for a future date. He was polite but frustratingly unhelpful. His refusal to provide the name of the owner/manager for future reference was bizarre.I walked out of that Esso station frazzled, upset, and unable to understand my negative experience. read more