I'm disappointed that I have to give this salon 1 star. It was my first time here and I got a gel polish change on my nails and my sister got a pedicure. The salon itself looks very nice, my first impression was wow what a pretty interior. Unfortunately the service did not match!
KEN did my nails and his attitude absolutely ruined my experience. I was so upset at the way he spoke to me i was nearly shaking at one point and seriously contemplated getting up and leaving. But it's Christmas Eve and I just wanted to have cute nails for the holiday. The issue started when I asked if he could test the color first on my nails and then I'd decide between two colors. I'm sorry but if I'm paying for gel and have to look at the color for 2 weeks, I need to make sure I like it. I have NEVER had a nail tech get mad over this and even had some offer it without me asking just to make sure I liked it. He gave me attitude over it. Then I asked his opinion on which color he liked better between the two. He said in a very pissy tone, raising his voice at me: I DONT KNOW, WHAT DO YOU WANT? Again - a little shocking considering I've had nail techs many times give me suggestions or their thoughts on a color and I appreciate input: makes sense considering they do nails all day every day, right? Not KEN, he was OFFENDED I asked his opinion. He proceeded to talk shit about me immediately to another employee, as though I'm some idiot and don't realize he's complaining about me in Vietnamese immediately after giving me attitude.
It gets worse. I was getting a transparent, glittery color and asked if he could use white polish as the base coat. This REALLY seemed to irritate him as he snapped at me over it, raised his voice at me: YOU WANT WHITE NOW? I looked him dead in the eye and said yes, is that a problem? He repeated himself in the same bitchy tone, and so I repeated myself again as well. He seemed HIGHLY exasperated that I dare ask for a base coat. Just so rude and unnecessary to treat your customer that way when they're merely asking for the color they want on their nail. I will add I'm a super polite customer until I'm given a reason not to be. The requests I gave him I asked in a very kind and respectful way.
Now onto the application: his hands were shaking the entire time which caused him to apply the white unevenly and poorly. I am not one to insult anyone's medical condition and I'm not sure if he had one that would cause the shaking, but he shouldn't be a nail tech if he has a condition that interferes with applying polish evenly. It looked so bad I was afraid I'd have to get it redone. Thankfully the multiple coats of sparkly polish he put on top evened it out (although I didn't care for how thick he made the coats).
My sister's pedicure was done by someone else and they did NOT do a quality job. They got polish on her skin all around her nails. It really was not worth what I paid for our poor experience. I felt bad as I had never had this happen anywhere else we've been, and I've been to plenty salons across the west coast.
I am really disappointed because the salon itself is beautiful. I don't know if I'll give it another try but I sure as hell won't allow KEN to touch my nails again. If he spoke like that to me, I'd hate to see how he talks to his wife.
AJ Nails - teach your employees some common courtesy and respect toward customers. It's NOT acceptable to raise your voice at a customer over nothing and make them feel like their business is an inconvenience to you. read more