The first visit with Dr. Couch was great and staff was very welcoming. The second visit, was not…read moreso welcoming as I had a financial issue though they where able to help. The issue was the girl who checks you in has no understanding ethics and just rolled her eyes. The doctors care great, but the staff need to work on there people skills and compassion.

Dr Marx and the staff were fantastic. Dr Marx treated me for tendinitis around my knee (quad…read moretendon). He's an athlete himself, and he's great with sports medicine. Thank You Dr Marx!

For over five years I've had shoulder and hip pain that kept getting worse. Was told it was just…read morearthritis and I'm too active and workout too much. Well, finally I found out my spinal column was narrowing and pinching off my nerves. I don't believe in pain pills or shots so PT it was. First day they took the time to listen to my issues and concerns. Worked on my problem area and gave me what seemed like easy exercises to do from home and with the little ball to help get areas. Holy cow... I felt like ground up meat the first couple days, and icing helped a lot. By the third or fourth day my numbness in my arm and some of the pain areas started to fade. Since then I've had four other sessions and my back, arms and leg feel so much better. My mobility is better than it's been in years. Back in the gym and I don't remember the last time I lifted pain free where my muscles hurt more than my joints. I cannot recommend them enough. As far as I'm concerned, they are miracle workers. Thank you so much!!!

I was in pain for months and finally decided to make an appointment. I was scheduled with Dr. Young…read moreand I can't recommend him enough. The NICEST guy and super easy to talk to. He's got a heavy thumb but I honestly feel like he fixed the pain faster that way - so less visits. Adam was super great too. Genuinely glad to be rid of the issues I had but weirdly bummed that I won't be back to see these guys (hopefully!) If you're on the fence - do not hesitate. Dr. Young is absolutely the best Airrosti provider I've ever had.

This is about their lack of communication. I had an appointment and they called and left a…read morevoicemail on the same day of the appointment cancelling it. The voicemail stated to call back to reschedule. I have been trying to reach a human for the past two hours. Both numbers I call go to the customer service center, which keeps you on hold because their higher than expected call rate. No one at the Singing Oaks office answers the phone. The automated system let me request a callback. The system called me back and put me back in the queue. How does one reschedule when there's no call back and no one answers the call?! Also, when my doctor sent them my referral and I did receive a call, the woman on the line stated that I was going into the San Antonio location. I told her that I was going to the Bulverde/Spring Branch location and she said that I had to call my doctor's office to get that changed. I did and she was misinformed. My dr's office said that I could pick any location. Train your people and answer the phone! *Edit Two hours went by without receiving a callback. I called them again and waited in the queue. This time the line was answered quickly. The only available appointment for the same week was three days later at 7 am. I don't do early mornings, so I have to wait 8 days for a different time option.

I was referred to this clinic by my primary doctor…read more Booking: Getting an appointment is super easy and they are friendly over the phone. I thought it was odd the appointments are 15 minute time slots, but I moved forward. I asked how much it would cost since my deductible is very high, they said they don't know until I show up for the appointment. I thought that was odd. Online system: The appointment showed up in my portal. I was able to easily fill out all the necessary paperwork online. Doctor office: It has ample parking. It is easy to find in the building. The front staff are friendly, clueless because again I asked how much, they had no idea. Doctor: The doctor was running late, but used to that. I was willing to wait since I wanted to know what was wrong. I had a CD of my MRI ready. The doctor came in said don't need the MRI, I got the report. He said I need surgery and poked the problem stop and asked it that hurt. Since it did that was enough to confirm I needed surgery. Okay, I am not a doctor, he is and probably sees these all the time. I had notes written and I looked down to refer to the list of questions, I took notes, and then caught the doctor staring at his watch. He had an emergency surgery scheduled later in the day and he was irritated by my questions. After 10 minutes, he matter of fact gave me my options and said book another appointment if I have follow up questions. In a bit of shock, I agreed and left. Notes: a few days later I got a notice that my doctor notes were in the portal, I looked at the notes and doctor was clearly not paying attention because he got the months wrong, I said May and the notes showed March. Bill: My bill was over $300 for less than 15 minutes visit! They charged my insurance a 45 minute appointment. They charged me for waiting on the doctor! When I called the billing department to ask why the bill was so high, they said the 45 minutes is not only for the doctor but for the back end staff. I explained that is not right when I have to pay a high deductible for insurance. After this bill and the doctor being bothered by my presence and did not look at my body part other than poke where the problem area is, I will not go back to this clinic or recommend it to anyone. Save your money and go somewhere else. I did and got better service at a better rate.

Normally I do not believe in posting reviews of medical professionals on Yelp but because they have…read morea link on their website, here it goes. Dr. John Chance and PA Ashley are great providers, they get 5 stars. They listen and do thorough physical exams. They were able to order a STAT MRI for my groin pain and contact insurance about authorization while I was in the office for my appointment. But that is the only great thing about this office. Their administration, billing and phone triage could use much work as there is nothing personalized about their service. 1. I was told my PT would be $50 for each visit but then I get a bill for almost $200 in additional charges. I spoke to Donna, practice administrator, in the office and told she would look into it. 1 month later and no follow up, even after I called a second time. I refuse to pay for services that they can not justify for charging. 2. When it comes to getting an urgent appointment, forget about it because that is "not their policy." I first tried to get an appointment for follow up once I completed my MRI but until they got the results in hand, I would not be scheduled. So I went 6 days with no verbal results on my MRI until the PA called me back. While she was out of town, no one else bothered to let me know my results and that I should be on crutches. Then, when I call to schedule a Same Day Appointment, due to having increased pain, they only do that if there is a fracture present. Well there is and still no appointment given. I understand there are policies in place for a reason. However, when your business is to treat patients, sometimes policies have to be moved navigated a different way.

Had a good overall experience with this Airrosti location for plantar fasciitis treatment. Was…read moretreated very quickly in only four sessions total and pretty minimal financial expense thanks to my insurance. My four sessions were done in a span of only two weeks which was less time than my primary care physician would have even been able to get me in just for an appointment to then refer to a podiatry specialist- that route probably would have been months longer and a lot more costly. Not only does Airrosti do the hands on treatment but also teaches you KT taping techniques and long term stretches to help reoccurrence. Overall I was satisfied with the care this location provided. Prompt appointments, friendly staff that really seemed to care about my recovery and ended up being way more cost effective than the traditional route of pcp/specialty referral. Would not hesitate to recommend them or return again if needed.

First thing l told Dr Burns at my initial visit was that he was my last resort. After 5+ years of…read morefighting horrible leg pain and countless appointments with Pain Management doctors, ortho doctors, PT doctors and Chiropractors, hei was my last gasp for relief. Airrosti did not disappoint. As a matter of fact, Dr Burns and Jason did more for me in my first visit, than anyone did in the past 5 years. They took the time to listen to me and formulate a plan. Dr Burns did the manipulation and Jason helped me with exercises....all planned perfectly to relieve me of pain. What reinforced it for me was when they told me that they wanted to fix me, not adopt me. In other words, they're not looking to milk me for money....rather they genuinely wanted to fix me. It took me 3 visits to be on the road to full recovery. As long as I keep up the exercises, I should be good. They have a app that has videos of how the exercises should be done. Highly recommend Airrosti and specifically this office if you need pain relief.

Went to the chiropractor for the first time. I was a little nervous, but Dr. Seidel was incredibly…read morewelcoming and kind. He took his time to explain everything. He didn't rush and made sure I was comfortable. He adjusted my neck and I already felt more movement after 1 visit. I can't wait to go again! Also, the gentleman who brought me back was very attentive and kind.

Dr Seidel is the best Chiropractor. He has such a great personality and takes the time to…read morethoroughly explain everything. He truly cares about you as a patient and wants to help you achieve better health. I highly recommend him and feel he is the best I've seen so far. My situation is improving thanks to his help.

Went to my Ortho appt since a Doctor I saw suspected I had Tennis Elbow. I started feeling a sharp…read morepain in my elbow when gripping & pulling & even extending my left arm. It had been like this for 3 weeks & anti-inflammatory meds & icing weren't helping. I arrived 20 minutes early and had pre-filled my Patient Forms online earlier. The MA, Amanda called me in about 10 minutes before my appt, took a Q&A of my symptoms & told me I'd get an Xray first; The Xray tech escorted me to the back & took some Xrays & I went back to the exam room. Shortly thereafter, Dr. Alexandra Matthews came in & recognized me as I saw her in 2018 for knee pain & treatment. I told her my symptoms & she checked my elbow & confirmed that I had "Tennis Elbow." She suggested a Steroid injection to give relief within 24-48 hours. While she was injecting me she was telling me to think about my upcoming vacation & what I was looking forward to so I wouldn't focus on the stinging feeling. She had given me injections on my knee before so I had an idea. Dr. Matthews was pleasant & had a nice demeanor as in 2018 so I was pleased with that. She even commented on how detailed my answers were on the Patient Forms & she was so happy for that! She wanted me to get PT & a followup appt so next up was Dr. Brandon, the PT. Brandon came in to talk to me about my issue, showed me on a Human Body Muscular diagram what area is affected, why & how they'll approach therapy & modalities. I asked him a few questions & he was very thorough & easy to understand. Afterwards, I set up my appointments on 2 parts of the checkout counter. One for the followup & the other with the PT scheduler. This place is a well-oiled machine & runs with efficiency & professionalism. We'll see how the PT visits pan out!

My wife's orthopedic referred her here to have them work on her shoulder issue. The doctor set up…read morea time for her first visit, and we were pleasantly surprised to get in so quickly. Getting to this location is easy, and it has a lot of parking in front. During the first several weeks we found parking to be an issue (more folks coming in than they have parking spots). A tip from one of the employees led us to parking in back of the business. After getting that tip, we never had a parking issue again. Upon entering the office the first time, we were immediately greeted by the folks at the front desk. Us being new, they helped us get all the paperwork completed and helped us get ready for PT. Then, very quickly. one of the PT's came out to get my wife and take her back. Although signage indicates that no one except the patient is allowed in back, they invited me back with her. My wife met all the guys who would be working on her (about 5 different PT's worked on her). This was a different experience than I have had at other places (1 PT did all the treatments). She liked all of them (maybe because they were all young and buff), and they all took great care of her. She has not finished her treatments yet, but she is already much better. Will I return? Definitely if/when I need that type of service.

I broke my fibula into several pieces and I also broke a chunk off my tibia. I was referred to…read moreTruOrtho by the ER doctor and we called them the next morning. They called me the next morning and got me an appointment that day. They have handled everything insurance and referral-wise. 4 days after my appointment I had surgery. They put 10 screws and a rod in my leg. I have two decent sized scars and they healed so well. They look like little slits. After surgery all of your visits are covered for the next 90 days. Which is amazing! You walk in, tell them your name, and you help yourself to the coffee and snack bar in the lobby. Every time I have called I have gotten an answer for my question. The staff is amazing and extremely helpful. A bonus is that this is an all woman run clinic.

We met Dr Shields in 2023. My husband had foot problems. Short story, wound up have two surgeries…read more I am very proud & happy to say Dr Shields & her staff did a won job. They were very considerate & accommodating. Dr Shields went way over her duties in recommendations of where to stay since we were out of town. Nathan was absolutely great in helping us & calling when us back when we had questions after each surgery . As far as I'm concerned, they did more than most Doctors do. I highly recommend them.

Dr Kozak has been treating me for a number of injuries and knee problems. He is conscientious,…read moreprofessional, friendly, highly qualified and a caring doctor. I have really appreciated and benefited from his care and give him my highest recommendation.

After a cycling injury, I had been demobilized on and off for about 6wks...just could not walk with…read morean agtiated and swollen right ankle properly after visits to 3 Drs. the 1st Dr did help one my feet get via mechanical treatment. But the other foot was in shambles. Out of sheer frustration I self diagnosed on google and thought i needed steroids injection into the Bursae. Thankfully no one was qualified to give these injections and I ended up at Dr Jeff Kozak's office for this to happen when he said that wasn't the issue! a true professional - he was disturbed but dispassionate as he meted out diagnosis - I had Tibialis posterior tenosynovitis & Peroneal tendinitis! The medication and instructions of how to rehabilitate began working the following day! swelling was halved and the pain dissipated after the 3rd day. i knew the ankle needed the prescribed "boot" but I chose to move slow on this one. in any case i am almost completed the treatment and you couldn't tell which foot had the dilemma. To cut to the chase - don't self diagnose or self medicate if you're injury is serious or not (in trying to save money)...you could be treating yourself to the wrong issue and cause a mountain of a problem later on (major cost and reduced quality of life). and for whats its worth i paid out of pocket and it wasn't as expensive i thought it would have been! Have this Dr check all your related sports injuries! if he's around in the future i hope my family will be able to see him for any sports injuries...so hard to find excellent holistic drs around. the only injury he probably can't reverse for you is a mortal wound!

Dr. Lai and all of his staff are wonderful! They take really good care of me. They are all caring…read moreand capassionate. June

I always receive personal care. Living with this extreme pain is not easy but having Pain and…read moreWellness Institute is a blessing to care for this debilitating Syringomyelia.