Makes service appointment with 2 hour window. Not here. I call. Oh we will check. Tech calls 5…read moreminutes later to say running late. Must be slow learner since he couldn't figure that he was late when he was late and he has his cell phone he could've used to say so, but never did it. So it was 4 o'clock on a Friday at which time he says oh I'm 45 minutes away per Google and I said it's a Friday night and you're gonna be here after five and how long are you gonna be here and don't ask me if I have another appointment or is there anything else I have to do besides wait for you Disrespectful and unacceptable on every level. Not mentioning the fact that they upsell on every other visit bye-bye.

We unfortunate lost our hot water heater Sunday night we were lost on who to call to see what was…read morewrong. I then thought, well I'm a yelper, yelp. LOL. I looked at many companies and decided to give Infinite comfort a call Monday morning. They were able to get a technician to my house after only a couple of hours of calling. Fabio Dasilva showed up and was very informative and was able to pinpoint the issue. He also was realistic and told us that the heater was way past its life expectancy and we should think about a replacement. Did not force a sale or anything but did give us a quote for a replacement. The next day we decided to call back and just replace the system to avoid going through this again. They came in the next day, replaced the system and took care of all necessary permits. I would recommend INFINITE COMFORT to anyone!!! Thank you so much.

My ceiling is leaking from the central air conditioner he installed and he has ghosted me won't…read moreanswer phone class or text messages

Charlie was great. My AC was leaking, gave him a call and he was here in less than 30 minutes…read more Pricing was reasonable and he did a thorough check. Definitely recommend!

I requested a quote for mini split unit for my house. Unfortunately I was unable to utilize the…read moreservices, Miguel was very helpful in providing information I needed to have the job done properly with another vendor. His professionalism and honesty was outstanding and what is needed when working with contractors. I would recommend them.

I contacted Urban Mechanical via Yelp to see if I could get a technician to do a maintenance check…read moreon my central air A/C. It has been five years since any technician looked at it. While it is currently running (knock on wood), a guest recently remarked that the filter on my external fan unit looked dirty and that you're supposed to get annual maintenance on these units. As part of the Yelp message process, I left my contact information and provided two photos. Eventually, Urban Mechanical sent a message via Yelp to contact them via phone. I called by phone and spoke to the owner, Hector. He looked at my Yelp information and confirmed my request. He then told me that he had a 4-week backlog of appointments and apologized that he didn't have time at the moment to service my request. He said that if I texted him my contact info directly, he could reach out to me if there were any cancellations in the next 4 weeks. Although Urban Mechanical didn't have any appointment openings to service my request, I appreciate their transparency instead of just ghosting me. If they can be transparent about their scheduling, I am confident that they will be transparent about their work. EDIT: I received a call from Miguel a few days later that a cancellation happened -- he actually followed up, which doesn't always happen with other vendors. He came over at the appointed time. He had shoe covers to prevent tracking stuff indoors from his work boots! He did the inspection of the interior and exterior unit and cleaning. Miguel explained to me what he was doing and why and had no problems whatsoever in answering my questions. (I was like a kid asking "obvious" questions, but I really didn't know much about the AC system -- that exterior unit "filter" I described earlier was actually a coil.). Miguel was very thorough with the cleaning. The exterior unit was really dirty and he had heavy duty cleaner fluid and attached the bottle to my lawn hose and washed down the unit. Then, he dried it up with his towel. Miguel did find some potential mildew/mold build up, but this required installing a UV light, which was not covered in this service/inspection call (which is fine). He would prepare a proposal with several options to address that. In conclusion, Urban Mechanical has excellent customer service and does thorough work, so they deserve this 5-star review.

Jean at JGC HandyTech installed a 42,000 BTU mini-split air-conditioner at my home with four zones…read more It was a challenging installation as well with a unit on the top floor, two units on the first floor and one in the basement. He also had to install a new sub-panel in the basement. He did a really great job and handled everything end-to-end. I will definitely be calling Jean again for future projects. Two thumbs wayyyy up!

Jean at handytech is great! I have a mini split system. It…read morehas been losing Freon and not doing the job. Jean came over the day after I called ready to diagnose and possibly repair. It was indeed fixable. Another AC tech might have just pushed for the new install. Jean was upfront and honest. He is true to his word. I know nothing about these machines, vulnerable to the repair man. I am grateful to handytech for their skilled labor and fair pricing. I totally recommend this company. Handytech Services is a great combination of technical know how and exceptional service.

Excellent service from Kyle! He came out on the 4th of July holiday to get my central AC running…read moreagain, and I couldn't be more grateful. I first used Kyle two years ago, and his professionalism, reliability, and honest service are why I continue to call him for both my central AC and heating system. I highly recommend AC & Heat by Kyle to anyone looking for dependable HVAC service. Thank you, Kyle!

Timely, professional, super thorough and very kind. Kyle took his time and explain to us the issues…read moreand the best action plan. Great work!

Hot water heater replaced. Matt is the best in the business, quick response and fast replacement of…read moremy hot water heater. Very professional and reliable with very fair pricing. Highly recommended

So happy to have found Preferred Plus after reading reviews online! We had water in and around our…read morefurnace, and I called Matt around 9am. Within a few hours, he was at my house and the issue was fixed. Turns out it was a faulty water valve to our broken humidifier. Price was reasonable and he provided quotes for potential future service. Matt was a pleasure to work with and I felt he was honest with his recommendations. Looking forward to use him in the future!

I had an extremely disappointing experience with Challenger Company in Roselle. After they…read moreinstalled my hot water heater, the manufacturer later issued a recall. When my unit suddenly stopped working, I reached out for help--only to be immediately told that it must be the recalled part, without anyone even coming out to inspect or properly diagnose the issue. That assumption alone was a major red flag. I was then told that no replacement part could be sourced until Monday because their supplier was closed--completely ignoring the fact that other plumbing supply companies like Oasis and American Supply are open on weekends. I was left without hot water and no real support. To make matters worse, instead of trying to honor the original installation or offer a reasonable solution, they attempted to upsell me a completely new unit at more than double the original cost. This, despite the fact that I hadn't even gotten full use out of the first one they installed. This company clearly prioritizes profit over customer service or ethical responsibility. I would not recommend them to anyone. Do your homework and go with a company that stands by its work and treats people with respect.

Jorge came it fixed an issue that was not addressed by two other firms. We were impressed with his…read morework ethic and honesty. Challenger will definitely be our first call in the future for any HVAC needs.

I had a great experience with the technician who came to fix my dryer. He was professional,…read morepunctual, and very knowledgeable. He quickly diagnosed the issue and explained everything clearly before starting the repair. The job was completed efficiently, and my dryer is now working perfectly. I really appreciate his attention to detail and respectful attitude. It's hard to find reliable service these days, and he definitely exceeded my expectations. I highly recommend his service to anyone needing appliance repairs!

appliance man repaired my Miele dishwasher. they came the day after I requested service and as soon…read moreas they got the part returned to do the repair. Brian was neat and cleaned up after himself and my dishwasher is working !!