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    Airpets International

    4.0 (43 reviews)
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    Services - Airpets International

    Pet transportation

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    My pet tortoise getting ready for his flight!
    Hannah C.

    There's so much to say, but while I experienced much difficulty in finding a service provider that could assist with my pet tortoises move to Hawaii, Airpets takes the cake as the best for pricing, customer service, care and handling. I had much anxiety around the idea of transporting my tortoise as he would be unable to fly with me because he is a reptile. The representatives at Airpets including Elyse and Laura really helped ease my anxiety and assist me with any questions I had throughout this whole process! My tortoise arrived safely and peacefully with the amazing help of everyone at Airpets! I couldn't be more happier with the service and care. Thank you so much!

    We chose Airpets for the relocation of our French Bulldog. We moved from the UK to Pennsylvania in the US. We felt that after reading the reviews, seeing the Instagram page and after talking to Kelly, that they would be perfect. Some issues were out of their hands such as the heatwave that hit all 3 airports our pup would have to go through - LDN Heathrow; Turkey and IAD Washington. The communication from Kelly at Airpets was not consistent and we would have to initiate all contact. We saw that this had been picked up on in some previous reviews. Once dates had been set, Airpets were good enough to collect our pup from a new location as we had already moved to the US. He was collected on time and the vet check was done quickly with emails sent to confirm this. The A-Z Broker kept us informed. We were disappointed with the photos we received. Reviews all comment on the great photos and videos. All we got were some photos of him looking unhappy and eating from a food bowl that had been left in his wee patch. We understand that he was flying with the Turkish Air handlers, but Airpets states strongly about their good rapport with all airlines handling the transport. This did not feel like that at all. Almost as though once he left Heathrow Airpets were not bothered. Choice Aviation handled the last stage and we were appalled at how we were re-united with our pup. He was left in his crate with a view of us, he was crying and howling. Despite being an hour early to pick him up and the flight running 58 minutes late, Choice Aviation were unhelpful and did not appear to know what they were doing. We were made to wait and fill out paperwork that could have been done earlier, the staff dealing with us had no idea how to use the system, in the meantime our pup was getting distressed and we were not allowed in to see him. A lovely member of staff came to our rescue and went to comfort our pup, then took over to complete the release quickly. Thank goodness he knew what he was doing. We were then given another issue and that was getting him out of the crate. He had been cable tied in, understandable, but we were told that they could not cut the ties or give us anything to open it. My husband ended up ripping them off with brute force. To end it all we then had to rush our pup into a public toilet and wash him in the sink. Where he had got so distressed he ended up covered in his own feces. We expected after a 10 hour flight he would need a clean up, but not to this extend. Overall we are disappointed with the image that Airpets paints for itself as we feel we saw none of this. Jake stepped in at the last minute as Kelly was ill, his communication was better but did not make up for the whole experience. My husband is currently putting a complaint together direct to Airpets. Date of experience: September 26, 2023

    This 14 y/o German Shepard successfully moved from LA to Dallas thanks to the fab folks at Kennel Club LAX, United Airlines, and Airpets!
    Jacqueline S.

    My 14 y/o German Shepard Mix, Elvis, and his cat companion, Binx, were shipped to Dallas from Los Angeles. The wonderful folks at the Kennel Club LAX put them on a United flight to DFW Airport. Daniel G from Airpets picked them up and brought them to my home in No Dallas. Daniel and the folks at Airpets kept me in the loop during the final leg of my fur fam's journey. Daniel stayed around a bit and helped me to ease Elvis and Binx into their new surroundings. I was impressed and will definitely be checking out their digs in the event I need to leave town and need to have boarding services.

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    1 year ago

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    Karoline B.

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    8 months ago

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    Karoline B.

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    8 months ago

    Reserving judgement... I was about to review, but I think they deserve more time to make things right.

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    1 year ago

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    10 months ago

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    2 years ago

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    3 years ago

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    3 years ago

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    9 years ago

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    2 years ago

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    6 years ago

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    6 years ago

    Horribly run and unorganized place..... I wouldn't trust my pet with these people for anything as I got three different quotes in one day

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    5 years ago

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    7 years ago

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    5 years ago

    The service was terrific and they were able to help walk me through everything that was needed. Just a great team to work with.

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    7 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    9 years ago

    Between the care of the dogs and hand holding of the Mom... They were the best!!! Thank You Kelly, Miranda and Megan!!!

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    9 years ago

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    Page 1 of 2

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    Review Highlights - Airpets International

    From the initial consultation with Kelly to the final drop-off with Dakota, Airpets America was a great company to work with.

    Mentioned in 10 reviews

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    DFW Pet Sitting Services

    DFW Pet Sitting Services

    (30 reviews)

    Arts District, Downtown

    Everyone at DFW Pet Sitting has been such a life saver for me and my babies! I was recommended to…read morethem by a mutual friend when I was in the middle of moving. I am in my final semester of grad school and would not have been able to manage everything without their care for my babies. They've known Riesling and Arthur for a while and were super accommodating when I recently adopted my senior, Milo. We love you guys!

    I'm posting a review for their dog walking services. I would NOT RECOMMEND. I cancelled all future…read morewalks with them earlier this week. I have used them twice a day at the same times every day for the last 1-1.5 months with the same walker, although I met a backup walker at some point just in case the first was unavailable. During this time they have been fairly disorganized with incorrect pricing which I have been pretty lenient on, just correcting it and moving on with my day. Tuesday was the final straw. They made a change in the schedule without telling me and allowed some stranger (whom I have never met and who has never met my two German shepherds before) to enter my home alone, without my permission or knowledge, and walk my dogs at the wrong time of day as well. Not good because my dogs are on medications that make them pee a lot so we have to specifically time their walks to prevent accidents. More importantly, if something happened to the walker in my house because dogs can be territorial to strangers in their house, I WOULD BE LIABLE. The owner, Olga, said it was an honest mistake and said she thought I had met this walker before but now sees in my files that I met someone else. I'm sure it was an honest mistake but I also don't really care because in the end, this was a huge violation of my privacy. Olga assured me she wouldn't charge me for this walk, which is laughable because I wasn't planning on paying for it. Beware of this company.

    Airpets International - pettransport - Updated May 2026

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