DO NOT, DO NOT, DO NOT do ANY business with these guys!! If there were a larger font and bold print I would use it. I would give them NEGATIVE stars if need be. They have a HORRIBLE cancellation/refund policy, basically non-existent. At least Expedia gives you credit to use towards future flights. They have a minimum of $450 charge (my fault entirely for not reading the fine print) CUSTOMER SERVICE IS HORRIBLE!!! Called today in regards to a ticket I had booked for my parents. The trip is 3-months out!! Bought the ticket 3 days ago. More than enough time to refund a ticket. ALSO, if you book through them, we were told by the airline (because the gentleman who answered the phone at Airfare.com was so disgruntled, rude and sounded like he hates his job/life) that my parent's tickets DON'T EVEN QUALIFY FOR ANY MILEAGE on their mileage cards. They're losing thousands on an international flight. What's even WORSE is I was connected to them via KAYAK.COM. ONE OF MY WORST MISTAKES EVER!! Sad that such a reputable company as Kayak would engage in business with these guys. DO YOURSELF A FAVOR, SAVE TIME and pay a bit more even if you have to, elsewhere. Just anywhere but here! Look them up, both Airfare.com and Kayak.com on google. Just type them in followed up by "reviews". AWFUL reviews!!! I've learned my lesson! NEVER AGAIN!!! read more

So I too was in a panic when I saw the awful reviews. I was way passed the window of being able to cancel. My tip is that know your dates, be sure of your dates before booking and do not change the dates. I was certain of my dates and took the flight. The only issue I had was that I had to call airfare.com a few times to verify that my credit card was legit. Not the best customer service. There was a slight language barrier and they would just hang up when they think you've asked all your questions. I probably will not use them again though unless the price is drastically reduced. Here is Kayak's reply when I asked why associate themselves with airfare.com - Hi there, Thanks for your message. All companies shown within KAYAK's search results are legitimate travel providers. KAYAK finds and presents as many relevant travel options, matching your criteria, as possible. Once you leave KAYAK to book, the transaction is subject to the chosen booking provider's stated rules, conditions and policies. If a post-booking issue did occur, you would work with their customer service team to resolve it. That said, if you feel at all uncomfortable with any one provider you may want to consider one of the other providers listed. Kind regards, Susy KAYAK Specialist read more

This company engages in mild money laundering, seriously. I bought an international ticket through kayak, which led to them. The ticket was about $1,000 (base fare of $900/fees & taxes 100). After a day, they refunded me the $1,000. I started noticing a multitude of transactions on my account over the next few days. Fist one was $850 and second $182, two separate transactions. Then they refunded that. All without my knowledge. Third one was $780 and fourth $237. two separate transactions. Such a coincidence that the flight prices had dropped to those exact rates as the days went by. They were using my $1,000 to buy CHEAPER tickets and then give themselves a BIGGER commission. And then continuously refunding/charging me every time they would find cheaper tickets. I bought my ticket on the contingency of a base fare of $900. and $100 in fees/taxes. I am disgusted by this conduct. Of course the agents on the phone can't explain anything as this company is literally outsourcing people in India for $2/hour to answer the phones. They are rude, unprofessional and talk over you. I was very tempted to block my card after this but my flight is 2 days away. However, you can bet if they keep doing this, I will seriously consider doing so!! read more

The worst part is they know they're a scam, and they won't help you once you slip up. They jump on every chance to f**k you over with additional fees and impossibilities. ZERO STARS. Be aware of this horrible business. The rude, ignorant, arrogant 'customer service' (JOKE) treats us like we're stupid for having questions. We need to change a flight, a return flight, and they say we have to either cancel a whole flight package and lose $750, pay a change fee of $300 and then get a new SUPER-EXPENSIVE flight that is totally unreasonable when other cheaper flights do exist. They do not allow you to cancel one half of a flight, putting you in a lose-lose position. This business is a scam. It is a terrible organization of people who do not care about us as customers. If I could single-handedly bring it down, I would. Totally unfair, and you can imagine the stress it puts on us. read more

DO NOT USE THEM or order on Kayak. You should ALWAYS order ticket directly from the airline. I called them trying to switch a day for the outbound flight, not only the told me they can't do that, they also told me tickets are non-refundable. Then I called the airline directly and they said, they are blocked by the travel agency until I landed my outbound flight. They cannot do anything for me. The airline so nice to tell me go online and gave me a different confirmation number. However, the international flight asked for my passport info, BUT AIRFARE never asked me that. So not only they block the airline direct access to do anything for my flight, they also block my direct online access to the airline. SUCH A RIP OFF!!!!! DO NOT USE KAYAK. read more

I don't even need to add anything. The nightmares described by other reviewers before me happened to me as well. No transparency in policies, no explanation whatsoever, change request not responded for weeks, and I ended up paying $750 extra for the change. And what about my precious time waiting on the multiple phone calls and putting up with rude agents who don't know how to talk to a human being. The last person I spoke to, a manager, kept interrupting me, busy saying that there's nothing they did wrong so I must just suck it up and get with whatever they give me. I hope no one ever uses airfare.com. read more

DO NOT USE THIS SERVICE UNLESS YOU ACTIVELY ENJOY BEING RIPPED OFF! So many hoops to jump through and the customer service was the worst that I have ever experienced in the U.S. and abroad (and I travel quite a lot!). Emailed customer service after their phone people told me they could not help me on the phone. No one responded via email or phone and i had to keep calling to get some sort of response. Im also being charged a bunch of hidden fees that are not outlined on their website. Kayak ought to drop them because this is absolute B to the S :-( By the way, it's breaking my heart to even give them one measly star. I really would give them nothing at all! Amazingly incompetent or maybe it's a genius way to tick folks off so they don't want their money back and will never call again. read more

Read all the horrible reviews here, was kind of panicked after I booked with them (also the emails look a bit dodgy), but they turned out less evil than reviews made it seem. From what I can gather, they essentially offer very cheap airfare at the cost of any sort of flexibility: you have until midnight of the day you book to cancel, and if you don't and then want to change or cancel your flight, you're screwed. That said, I got an amazing deal from them, then realized that I actually wasn't as set in stone as I thought I was and wanted to pay more for a fare that was more flexible. It was within the cancellation window, so I called them up, some (polite) guy cancelled my flight immediately and sent me an email confirmation immediately. read more

WARNING: NEVER BOOK WITH KAYAK.COM OR AIRFARE.COM!!! YOU WILL REGRET IT WHEN THINGS GO WRONG! Booking Issues: I originally booked a flight with Kayak.com which used airfare.com for all their bookings. Airfare.com NEVER emailed me the new confirmation numbers for the airlines. When I called two airlines to confirm my flight they told me the travel agency voided by confirmation numbers. When I called airfare.com they said I should of gotten the new update and to check my spam folder.... I NEVER RECEIVED ANY EMAILS REGARDING THE CHANGE! Customer Service Call Center: Attempt 1: WORST CUSTOMER SERVICE EVER! No wonder they have a 1 star rating! My FIRST call to airfare.com resulted in the agent responding to me with: Agent: Hello..... Me: Hello I was wondering if you could help me change my reservations? Agent: hm Me: Can you help me with this? Agent: [Silence] ME: Hello? Agent: [Silence] ME: Hello? Are you there? Can you help me with this? Agent: [Silence] The agent must of been SLEEPING, she could of cared less. I would of loved to rate her service but that would require her to direct me to the survey. Seeing how USELESS, LAZY, and totally UNHELPFUL she was to begin with, I doubt she would of directed me to the survey. Attempt 2: Hung up on me before evening saying hello Attempt 3: Told me to contact the airline companies..... YOU ARE MY TRAVEL AGENT! You should be contacting them FOR THE CUSTOMER!!! Besides BOTH travel agencies told me to contact airfare.com.... What exactly are these people doing for work? 1) They DONT help the customer 2) They could care less about you as a customer 3) The Agents all sound like they are about to fall asleep 4) A customer should NOT have to call 4 times to get help with a simple task! I ended up just working things out with the airlines who were much more responsive and helpful after telling them the travel agency is not being helpful. Attempt 4: The agent attempted to charge me a change fee over half of my original flight. Why on earth does the customer have to pay for this before the flight? All other airlines allows you to make these changes before the flight. I ended up calling up my first airline who was able to make all these changes for me for FREE. FREE!!!!! NOTE to customer center representative: DO YOUR JOBS! You CHOSE to work as a customer service representative so ACT LIKE ONE! Overview: - NEVER USER KAYAK.COM OR AIRFARE.COM - If you do, you better hope you will never have any reasons to call their customer service center. God forbid you have an emergency these people would not HELP! - Customer service for the airlines are much more helpful - DO NOT BOOK INTERNATIONAL FLIGHTS WITH THEM! If you have any issues abroad, all calls to their customer service line is long distance. Note to Airfare.com: You will not be able to keep this up forever. Fix up your company! NO ONE has anything good to say about you! read more

Same experience as the others. I was directed to them from Kayak. Shame on me for not checking them out before I booked. I should have stuck with Orbitz who have great customer service. They provided the wrong airline (not to be confused with the airfare.com) booking reference number in the email. Also when I called the airline they said the flight was not correctly ticketed. To complicate things further they spelled our names on the ticket incorrectly. They combined the first and middle name from the booking to form one name. I called and they were rude and difficult to understand. I think the customer service is directed to India. In the end I called the airline direct and got it fixed. My wife also called. The guy said she stupid as she did not read the email correctly and then hung up on her. She called Kayak direct right after. They apologized and said they get calls all of the time with complaints about airfare.com. Note.. I recommend checking directly with the airline to ensure you are correctly ticketed. Otherwise you may experience issues when you show up at the airport to check in! Also if you do make a booking with these guys and want to make itinerary changes call the airline direct it is much simpler. read more

Worst!. I would suggest never ever booking a flight with airfare. Their customer representatives are very rude. Stupid representative didn't even have the patience to hear my problem out and kept out blabbering about the policies. After 10 minutes when I realized this stupid wont even listen to my problem i had to hung up. Most frustrating customer service I have ever faced. read more

Terrible...terrible. Booked a ticket to Tel Aviv from Detroit for a trip before the crisis in Israel in the summer of 2014. Around 2 weeks before my flight the war/conflict was still flaring up and I decided there is no way I'm going. To cancel my tickets I had to pay not only the normal cancellation fee from the airlines (like $150-250), but a like $800 premium to airfare.com. I was about to oblige because I was screwed by booking with them on this company, but then the agent on the phone said we need your credit card information and like $395 up front before your refund. Why couldn't they credit me and deduct their obnoxious fee I asked??? They said that's how tickets work? LMAO. Anyways to make a long story short I contact air canada with the exact specifics of the situation and they fixed it and directly refunded me minus like $150. It was supposed to be an unrefundable discount ticket, but even they thought the policy was nuts and asked me for some details regarding the situation. Also, I don't trust any company who sends correspondence e-mails from customer service in broken English. Just terrible. STAY AWAY! STAY AWAY! STAY AWAY! There's too much to type. Not to mention I didn't want to be out of 2k of tickets because of a WAR. Shame on Kayak for their relationship/tricking you into thinking that you're booking with them. I of course contacted them about that manipulation, but they gave back the generic we notify its airfare.com etc.... Had to send back I am not an idiot and realize that, just think its deceptive to put the airlines logo next to the ticket and think you're dealing with them. (Your not, you can't even do seat selection when you book through airfare.com btw). THEY SUCK DONT DO IT, SPEND $100 MORE DOLLARS ON INTL FLIGHTS PLEASE. IF YOU HAVE TO CHANGE PLANS YOUR LIFE WILL BE AND NOT MIGHT BE WILL BE MISERABLE. read more

They called me to cancel my ticket two weeks before the departure date (I booked my ticket months in advance) and tried to charge me a 'refund processing fee'. They refused to rebook me on a different flight. After a heated exchange, they agreed to not charge me the refund fee. However, I'm still waiting on my refund. I've called them multiple times about it and they keep saying the processing time is 8-12 weeks. I don't mind the long processing time. However, each time I call I ask them to send me an email stating that the refund has been processed and they promise to do so, but I am yet to see a confirmation email. read more

I purchased a ticket from Airfare.com back in November for a flight in the December. Due to some emergency I could not go on that trip and when I asked for the refund, they refused to pay me back. I did cancel the ticket before flight. Then again in March they changed me the same amount again for no reason. Initial refund was not given to me and yet again they charged me the same amount in March. They still have not responded to the dispute since 3 months now. They technically stole my money. Not once but twice.I will be calling my lawyer to settle this up accordingly. Never buy any services from airfare.com. read more

It must be an effective short-term business model: customer service stops at sale and any change fees are exorbitant. Apparently this model works, yet it can't be sustainable. It's only a matter of time until these clowns go out of business... better hope you don't have a ticket with them when they do. But, then again, with customer service so bad, you would probably end up with the same net result. read more

This is the only company that I have seen that deserves a 0 out of 5. I tried to change my booking, and they submitted a wrong proposal. When I mentioned that to them they asked me "do you speak english?". Idiots got it wrong and blamed me for it. They then proceeded to hang on me 4 times over 4 phone calls blaming the connection. DO NOT USE THIS COMPANY EVER. read more

By far the worst customer service I have ever encountered of any company, period. These people are so shady - you think when you search on Kayak.com that you're being redirected to book with your airline - THINK AGAIN. Many of the "cheap" flights you find are being re-routed through third parties without your knowledge. I wasn't even aware that I had booked through these assholes until I had to cancel my flight and was informed by the airline that I had done so. Lesson learned: be sure to read the fine print on any flight reservation you make. In the unfortunate event you have to call Airfare.com to cancel or change your flight, as I did, be prepared for the rudest, most obnoxious customer service reps of your life! After giving me the run-around, saying that no flights of theirs are ever refundable, I called three more times and finally got them to give me a partial refund. A $483 "change fee" that I was charged for canceling a flight to Israel in the midst of war - ARE YOU KIDDING ME? This is highway robbery. This place can only exist because of some kind of corrupt kickback scheme with Kayak. What service do they think they're providing here? AVOID AT ALL COSTS! read more

Literally created an account to confirm all the bad reviews and make sure they go out of business. Customer service isn't even close to what they have. They have a department full of absolute jerks who will yell at you, cuss at you, hang the phone up on you. I was astonished to be talked to the way they did. And in the end they got $350 out of me for a refund. I guess that's how they keep operating. DON'T BUY A TICKET FROM THEM. It will ruin your travel plans, especially if you have to make a change. I asked to speak with the manager and their response was No. Plain and simple. You aren't worthy. When I got through to the manager he told me to go F*** myself and hung up on me. I'm still a little bit in shock to be honest. read more

I wish i could give negative star. My review & experience has been same like other customers. Little did i realize that booking on kayak.com actually utilizes airfare.com behind the scenes. I wonder why kayak which is such a wonderful search engine end up using airfare.com for back-office operation. If you end up getting your ticket changed , it's a nightmare. read more

I will never deal with this site again. The exorbitant international reservation change fee of $350 was only made worse when they would not answer my change request and the prices of the flights went up. Dreadful site with steep fees. Do not give your business to these crooks! read more

I booked a ticket via Kayak from Airfare.com on this month, but there is no ticket number, so I call Airfare.com to ask my ticket number. Their people are very rude. They didn't tell me my ticket number and just hung up my phone. Then I call them second time, they hung up my phone again and cancelled my ticket without my permission. Furthermore, today, my credit card was fraudulently used by someone in different places. This credit card was just used to book ticket on Airefare.com few days ago. read more

DO NOT BOOK WITH THESE GUYS! I booked a flight. Went to the airport. A ticket wasn't issued. Called their customer service. One Jeff or similar was with me on the line. He asked for more money. I had to cal my bank and pay over the phone. Then I had to call back and Jeff had to confirm that they had received the money in order to release the ticket. Almost missed my flight. Jeff of rude on the phone. There was no "hi", "have a nice day". Nothing. Simply hanged up. My return ticked wasn't issued as well. Expecting this, I had to call again few times. I had to deal with Jeff and one Levy or something. Just as rude. No help at all. Asked me to call again and speak with their accounting department. The accountant was very helpful. Things were finally resolved. read more

I was afraid to book through them after reading all the reviews on yelp but I decided to do it anyway. Received confirmation within a few minutes and no issues throughout my trip. I did not contact airfare.com or made any changes to my trip. read more

Airfare.com - Travel Services Near Me - Washington, DC, District of Columbia

1) 40 minutes waiting time on the phone without knowing how long time to wait 2) Rude incompetent associate 3) Simple question about possible change of fare for tickets I purchased 10 hours ago caused very weird reaction and advise to go to their online service. I tried to explain that according to airline rule (I spoke to airline just before calking them) I have 24 hours for change I want without any penalty and that is why I called to fix the issue right away. Answer: fix it with airline or go to our online service. For all who's flying regularly it is clear that once you purchased through agent you can make any changes only through the same agent. I'm surprised, of course will never use airfare.com and I think Kayak is ruining it's reputation cooperating with such "partner" read more

Ticket TOTAL price was: $853. Bank account said: -$853 AND -$17.50, meaning that they overcharged me. I complained, they reply quick but with utter nonsense, this is a direct quote from cs@airfare.com: "Dear Customer,,,,, The correct charge that we sent it to you now and this is a pending transaction has been removed .." What does that even mean? It's sorted now, after a few more emails, but they must not speak English or something - almost useless replies. read more

Wow. I booked a flight at the last minute via kayak.com and it processed the booking through airfare.com. The purchasing process was seamless and problem-free. However, it took 9 hours and 3 phone calls (I was starting to get a bit frantic) before the booking was actually ticketed. During the time I was waiting, I saw these reviews and started freaking out a little. In the end, however, customer service was not rude, actually got the ticketing done within minutes of my last call, the booking was good and properly billed, and I got an amazing airfare on a great carrier at the last minute, and it was $500 cheaper than the next cheapest alternative. One star gone for the anxiety waiting for ticketing to be processed. read more

So I booked a trip for my mom, and she learned she had to reschedule so I called Airfare. Same comments as the others. Seems like the only good reviews are from the people who didnt try to reschedule or do anything post-24 hours. I feel like Kayak.com is the biggest issue here. There was no indication when I purchased the ticket that it would NOT be through Kayak until the ticket was purchased. I also read the guidelines and the refund policy and non of the other crap about no changes and no refunds showed up BEFORE i bought the ticket. The real issue is: 1. Kayak shouldnt be using this service to offer to people. 2. Airfare.com knows they are scam artists so they aren't going to go out of their way to assist you in rescheduling or canceling without a ton of fees. read more

I've used Kayak and its predecessor for many years and been very happy. My most recent purchase to Turkey sent me to airfare.com. Their emails are terrible, customer service awful, they are not well liked it seems by credit card companies as I had to jump through hoops to get the credit purchased authorized. The pile of emails they send are poorly written - heck, they look like something typed from 1987. I'm used to dealing with foreign customer service, but the agents usually have decent English. I don't blame these guys for having primitive English, but it is reasonable to expect the company to hire better staff. This company has a lot of growing to do. I am deeply unimpressed. read more

Worst service ever. PLEASE DONT BOOK THROUGH THIS SITE. If it so happens that you need to reschedule your flight, their service sucks. People are very inconsistent and they don't give you the prices for the right fare. It shows fares cheaper online. They are trying to steal your money. Had to call 25 times to postpone a ticket but still no luck. Also they rescheduled my first flight and made it close to a 10hr layover. It is horrible. Please don't book through this site. read more

Ughhh I have been trying to book my flight but I get and error message saying to try again later (which I did like 10 times) and to call 1-888-840-9857 and apparently onle one person works there because i have called like 20 times and get the same guy... You need to try again later..... You need to fix it yourself.. I already told you I cannot help you... You need to call back when my manager arrives... And this is the kind of people taking care of its costumers?!?!?! SO ANNOYED! WORST SO CALLED COSTUMER SUPPORT CENTER!!!!! read more

Be careful about airfare. I was redirected to this website from kayak and bought tickets. On the way back I had some issues with my visa so couldn't use the return ticket. I had to buy a new ticket and couldn't get any type of help from airfare.com for changing/refund related things. So, NEVER USE THIS WEBSITE. USE AT YOUR OWN RISK. read more

I thought I was booking through Kayak, but discovered only after the fact that I was actually going through airfare.com. It is shameful that Kayak would direct customers to this sham of a business. Opaque, extortionate fee structures (like charging $350 for a date change when the airline only charges $150) and terrible customer service are this company's MO. The customer service reps are nice enough but basically illiterate (mixing up words like "write" and "right" in written correspondence)... Also, my original booking included a connecting flight through a second airline. After booking, airfare.com sent me an email saying "important info about your flight - call us back." When I called them, the customer service rep told me that the two airlines did not have a formal arrangement, so 1) I would have to pay baggage fees on the first domestic leg of the trip even though my final destination was international and 2) if something happened to my first flight that would cause me to miss the second, I would be totally SOL. They offered to change my itinerary for $200 if I did it while on the phone, but it would jump to $350 if I wanted to think about it and do it later. Shouldn't this have been spelled out before I booked? read more

If you care about yourself at all, do not use this site. I would maybe recommend recommending it to people who need to be punished. I bought tickets to Paris for an important meeting on airfare.com. I got a confirmation email, and the charges went through on my bank account. I show up at the airport and am told by the airline at the checkin counter that it looked like the booking company had "dropped the ball" and that I did not actually have a ticket assigned to me. Cue frantic calling airfare.com customer service line for over an hour with no answer. Someone finally answers and is both extremely defensive and dismissive. This person then went on to blame me for the mistake (customer service faux pas #1? Or maybe number two, right behind accidentally murdering or dismembering your customers). I called my bank to have the charges reversed. Praise all that is holy - the bank reversed the charge. The name of the clearly overwhelmed and completely underwhelming "customer service" person I talked to on the phone was Joe Bous. Some public shaming might be in order, especially since he (or whoever was using the name) is listed on LinkedIn as the site's founder. He promised a 400$ travel voucher or something that- surprise surprise- never materialized. I found tickets on orbitz several hours after my original flight had left that were affordable and that got me to my meeting on time. What a joke. ZERO STARS!! read more

Oh My God! Save me from this fraud, scam company. I booked an expensive last minute ticket from this website. Actually Kayak latched me on to this website, they sent me confirmation email of my ticket. Then after a day just before my flight sent me a cancellation email. After so many calls to them, they said the my credit card bank didn't approve them so they cancelled my ticket. As per them, its my responsibility to call them and check if my credit card bank approved them or not else they cancel the ticket. It's a blunder to call them on phone line, it takes more than 25 mins to reach to anyone. The guys are from some Arabic country, who makes the hell out of English language. This website should be banned using any web space. I wish I could call Kayak to inform them about this scam. Don't ever use them! read more

I bought a roundtrip flight from jfk to rio scheduled for august 2020. Due to covid and government restrictions the flights were canceled of course. Airfare.com tried to SCAM me out of $350 for a change fee when the flights were cancelled due to the restrictions in place. I contacted the airline directly who had no change fee due to the covid situation. I was able to reschedule directly with the airline. Pleaseeee stay away from Airfare.com they are a scam and should not be in business. Very unethical company and SCAM artists. read more

Never every book with these guys. I booked a ticket to the UK and they charged my card twice, for two separate amounts. I called the number and customer service was only available between the hours of 10pm-5am because the call center was in India. They took almost $3000 out of my account for a simple ticket and it took a week for them to get it back. Several times I spoke to an agent and told them they double charged me and they said "No we didn't. You must be reading your bank statement wrong. Idiots. read more

Never, never will use this company again! Ridiculous customer service,m frustrating, useless.. read more

THIS COMPANY IS A SCAM. DO NOT PURCHASE FROM KAYAK AND AIRFARE.COM. I'll just keep this short. I bought a ticket from airfare.com for Athens, Greece. I had a death in the family so I had to come home 1 day earlier than originally planned. EASY RIGHT? Their customer service are the most incapable working monkeys to sit behind a desk, answer the phone, type on a computer, and make reservations. Must be hard lives; no doubt. 1) DON'T BOTHER CALLING: Incredible hold times. Averaging maybe 10 minutes every time I called. 2) TERRIBLE CUSTOMER SERVICE: Rude/pretentious/impatient/angry representatives. I am pretty sure they are also illiterate as my rep had trouble spelling my name and there's multiple grammar and spelling mistakes on their confirmation emails. IT HONESTLY LOOKS LIKE IT WAS WRITTEN BY A 5 YEAR OLD and it's pathetic. I understand that they were probably from the middle east but wow their accents were so thick I couldn't understand anything. 3) HIDDEN FEES: They charged me $350 for a transfer fee and an additional $100 for a difference in fare fee; which, by the way, has no legitimate ground whatsoever because they'll never tell you what the actual cost of the transfer ticket was. They just add whatever price they feel like pretty much. HOW THE HELL DOES A DIFFERENCE IN AN AIR FARE TICKET COME UP TO A CLEAN NUMBER? WHY DON'T THEY JUST ADD A $450.00 CHARGE? HMM..? Recommendation: DO NOT....I REPEAT..DO NOT PURCHASE A TICKET FROM Airfare.com. They barely speak english, there are a ton of hidden fees, and email communication is atrocious. I don't know you but if you're reading this; please learn from my mistakes. I WILL NEVER USE AIREFARE.COM AGAIN. Go directly to the airline's website and purchase directly. 3rd party vendors maybe cheaper but the customer service really is garbage so unless you're 100% sure that you're leaving on that precise date, buy directly from the airline. read more

This site is fake, I purchased a ticket,they didn't give me a confirmation number until the 3rd date I had to talk to my bank to cancel the transaction. I called 3 days in a row, no phone pick up stayed on hold for 1hr 30min,I hagged up..I wont recommend this site to anybody..its FAKE FAKE FAKE read more

Unfortunately, I could not even book my trip. There is one trip available that I really would like to book and I'm unable due to website issues. It says to call customer service for help, so I called and I get someone with a fairly thick accent that said they cannot assist me. Not a, "my apologies sir, however...". Just straight, "no we cannot book it for you. please try the website again and again". He literally said that. This one-star review is based on my experience with their website and their failure of a customer service. This call occurred on Wednesday, 12/12/2018 at 2:57 PM PST. read more