Scam, will charge for seats when already booked initially for free. Company is not legit. read more

They are a scam they told me I wouldn't be able to get on my flight without adding my middle name to my boarding pass and that I had to pay 200 dollars, after I paid the next day when I went to Southwest Airlines they told me they don't charge to add you middle name. I had to cancel my card read more

Do NOT even try to book or use any of their Agents. it's fraud and mislead. group of Indian agents will scam yes scam you to make money. Once you get to the airport you will pay for the luggages or you will be charged extra. I work hard to save money fo pay for my mom surgery. And I'm $330 short because of this agent who didn't tel me that I have to pay for luggages. So bad experience. read more

I got scammed, by airfare.com $2,623.11 which three months ago they said they would credit to my American Express account . I have multiple emails from them confirming that fact. Marianna started with a scam and the rest of the team confirmed and send me multiple emails confirming this amount of credit. Partrick, Maxwell, Skylar all names that work for airfare and were involved in this scam. It has been now over 3 months and I am still waiting. I will only take down this review when they fulfill their legal obligation as documented by them in many emails that I have received from them.ALLERT!!!! read more

OpenAirFare.Com is a Scam. They use bait and switch tactics. I purchased and confirmed a ticket online. They called me the next day and told me that price was not available and my ticket was not confirmed. Then the offered me the SAME ticket for 499.00. The original price was 320.00. I told him absolutely not! Then he found a way to bring it down to 399.00 and told me I would not find a better price anywhere else. I asked him why he started at 499.00 in the first place. He said "let me get my manager." I declined, he pushed. I hung up. They cancelled my ticket. I found the same ticket again for 360.00 including baggage. DO NOT USE THIS SITE UNLESS YOU WANT TO BE SCAMMED! read more

DO NOT USE!! Booked ticket Oct 26, 2022 for Thanksgiving with the family and was contacted by OpenAirFare that all United Airline flights were canceled. This was on Nov 6, 2022. I called United Airlines and was told that the Agent canceled the flight. NOW, I have to pay double for my flight because it's so close to Thanksgiving. This has NEVER happened in my 40+ years of traveling. Buy beware! read more

Wanted to share a success story, so that I could comfort anyone out there currently with buyer's remorse: Used Kayak to book my trip to Japan, as they were offering the best deal. Not really understanding what was going on during the payment process, I quickly learned that the tickets were actually through Airfare.com. I thought it was a little weird when I got my confirmation email, so I decided to look them up and was instantly terrified. Had I just wasted over a thousand dollars buying two non-guaranteed/sketchy airplane tickets? Thankfully, not! Paranoia quickly ensued, as I scrolled further and further down the long list of 1-star reviews. How dumb of me to not verify and research the company Kayak was introducing me to! I had bought my tickets 7 months in advance, and I started to brace myself for any and all possibilities. I did not want my flight times, dates, or airline to be changed, and thankfully they never did. I called and confirmed with the actual airline multiple times leading up to my trip. The hassle and paranoia was not worth the savings. The horror stories of others consumed me, and that was all I could think of up until a couple hours before departure, after I had already checked in and gone through security. What a relief! Advice to others? Use caution when booking with Airfare.com. I didn't have any problems, but from the looks of it, many do. If you do book through them, do ample research and truly make sure it's worth the risk. I don't foresee any problems if your dates are set in stone, but if changes to your plans are possible, Airfare.com should absolutely be avoided, as they have a very stubborn (non-existent?) return/exchange policy. What really got me was that after I paid, I went to the actual airline website, and found the ticket on the official site to be almost exactly the same price. What a headache I put myself through for no reason! Check the official airline website first for ticket prices, then explore other options to see if it's really cheaper. I won't be using this website or Kayak again, but at the same time, they didn't do me any wrong. As some have pointed out, their email receipts and confirmations are not the best. This is 100% true. Through it all, our booking worked out just as planned, however! read more

I booked tickets for international travel on Kayak and which directed me to airfare. Booking went smooth, problem started when Airline cancelled my flight day before travel date. So i called Airfare since my ticket had their contact all over my ticket. they said - they will raise cancellation request and i will get refund in 3 - 4 weeks. after 3 weeks i called them to check about the refund. they said my ticket was used (not sure what is tha about)- they cannot do anything and need to contact airlines. now i started the process from the beginning, i think my lost my money here. read more

Wow, I wish I would have looked at the reviews beforehand. I also came here from Kayak, but it seems like you are doing it from Kayak's website. I have used Kayak many times to book flights, so I have no ill will towards them. I should have paid attention more. I noticed people saying that they problems with tickets all the way up to the gate and boarding. I pray to god that isn't my experience. My flight also hasn't updated and changed like the other reviews have mentioned, I also hope that doesn't happen to me as well. I would like to write that the staff is not very helpful, rude, and the emails they send you do look rather odd. I tried to see if I could change or cancel my trip due to some unfortunate circumstances in my family. Airfare on the phone told me I had to hang up and instead send a form request, then, they said in my case, they could issue me a refund ONLY after I pay a $500 upfront cancellation cost, and then 4-6wks,I would get my full $800, I paid for my flight. Um no, that's only $300 back. Anyway, I'm too exhausted to write more. Just please, please don't use this website. I certainly won't ever again. read more

Horrible company! They didn't confirmed my ticket only after 3 days So I saw the mistake in the spelling only than and now they want me to pay extra for the fare difference Such a bad costumer service Made me feel like it's my fault that I didn't saw the mistake before...how can I without getting the actual ticket read more

My family just booked a flight with this site only to find out it is a bait and switch. Run Run Run!!!!!

I never leave a review, but this is the worse third party company ever. They robbed me $150. Screw you guys

I booked my ticket from LAX to Santiago de Chile through Kayak and was rerouted to airfare.com. No biggie as that's what they do when you try to find a cheap ticket. I got a really good price and booked weeks in advance. The ticket was issued right away, I was charged and found my trip on the airlines website, where I picked seats for each flight. Two weeks prior to my departure, I received an email from airfare.com telling me that the airline had made changes to my flight, which resulted in an 8 hour layover and me arriving at my destination 5 hours later. I didn't agree to that change and within 24 hours airfare.com found a flight that got me to Santiago 5 minutes prior to my original flight time. They were super courteous on the phone and I was able to reach a representative each time I called within minutes. Sadly, canceled and changed flights are becoming more and more common, not only with airfare.com. My tip, don't accept the changes and have the airline (or the booking agency) work out a better option for you. read more

This company is a complete joke. Take note of the horrible rating here and their 1 Star rating on consumer affairs. These people really screwed me by cancelling my booking and I will now have to spend thousands more to rebook tickets. They claimed to have put a small dollar amount charge on my account and if I could tell them the amount they would confirm the booking. No amount was charged. The bank was called and they said no charges were made other than the cost of the tickets. When I called to talk to airfare.com I was hung up on because I said the "f word" when I was speaking. I didn't swear at the person on the other end of the line. I simply swore when I was talking. People do that daily. If you are that sensitive maybe working at a call center isn't for you. Anyhow don't use this company. They will screw you over. PS: For more Reading check the below links. https://www.consumeraffairs.com/travel/airfare_dot_com.html http://www.resellerratings.com/store/Airfare https://www.bbb.org/washington-dc-eastern-pa/business-reviews/travel-agencies-and-bureaus/wholesale-travel-center-inc-in-washington-dc-20055 read more

No full refund for COVID. Could not fly due to COVID and the actual airline was offering a full refund, but airfare experts AKA sky booker would not offer a full refund and instead charged a $700 service fee for my flight. I DO NOT RECOMMEND THEM TO ANYONE. They will not have your back if things go wrong. I will be letting everyone know about this. read more

If you're paranoid like me do not book through this site! I used Kayak and assumed it was legit. Always ALWAYS do your research before booking through third parties. Luckily, I was able to successfully cancel within the 24 hours with no penalty. Woke up this morning and saw the full refund. I was afraid that I would get charged $400 for cancelling the flight but I did not. Thank goodness! I'm only giving them another star because I saw a full return amount. If I do see any charges from this site, I'm going to update this review and file a dispute towards this company. Customer service: It takes forever to get a hold of someone. Rudest customer service ever, but I got things taken care of. If you mention at all that you suspected them to be a scammers third party booking site they totally ignore you and carry on to something else. They don't even try to deny or assure that they aren't. Booking w/airfare.com: You don't get to pick your seats and by the looks of other reviews, you're not even sure if you actually have a booked flight. For those who need a peace of mind, do not book through this site. The email confirmation you get looks really sketchy. Don't do it people! Just book from the airlines directly. read more

Honestly, I was absolutely terrified after buying tickets from AF.com and reading all of the 1-star reviews online. With my Japan-tickets in hand, and 4 months to go until vacation, I was worried that we were going to get left at the airport with no flight tickets! However, when we arrived, the tickets were booked under our name and we had no issues at all. Thank you AF.com for the solid customer service and cheap rates. Note: It seems like most of the 1-star reviews are from people attempting to change their reservations after purchasing their tickets. We didn't need to make a change, so we didn't have any problems. If you think that you will have to cancel/change flights in the future, don't book with AF.com unless you want to pay astronomical fees. read more

This agent company is the worst I have ever seen. They are absolutely rude. Due to Coronavirus, a lot of flight company offer free flight date change for a lot of passengers. I called this airfare company, they asked me to contact the airline company by myself. However, any flight change has to be gone through by the agent booked the flight for you. They said that they do not care other people did, anything changed through via them will be charged. This is absolutely ridiculous! The worse agent company I have ever seen! read more

I recently booked a flight from CLT to LHR through Airfare (additionally found through Kayak), and it was an absolutely terrible experience. The flight was through Finnair but operated by American Airlines. I attempted to check into my flight the day before but wasn't able to -- not a big issue, this sort of thing happens. Yet on the day of my flight, I got a notice not from Airfare but through Kayak that my flight had possibly been canceled. I went on a mad hunt to figure out what had happened and if my flight had actually been canceled. I checked the "Manage Booking" section of Finnair, which I hadn't done the night before, seeing as my check in had failed, and lo and behold, it turns out that my flight had been switched without anyone having alerted me to this change. My nonstop flight had been changed to a flight with a layover that left two hours before -- with absolutely no explanation as to why, seeing that the original flight was still operational and on time. I phoned a couple of people, both Finnair and Airfare, but no one was able to give me an explanation as to why, and in fact, the customer service representative at Airfare told me it had been switched a long time ago, and why hadn't I noticed it? Not only was I overpaying for a flight that was originally a nonstop, but I had also nearly missed my flight, given that absolutely no notice was given to me about this switch by the company I booked tickets to. read more

We purchase 2 round trip tickets from airfare.com. We also purchase the insurance at the same time. We had a medical emergency and had to change the departure date of one of the tickets, I called the customer service multiple times, no one did absolutely anything to help. The customer service agents were always rude, all they could offer was to change the tickets for another one 30 days away. They said there was no tickets available for a sooner date, that was a lie, I was looking at their website while speaking with the representative. I'll never do business with them again. Customers be aware, they are awful. read more

If YELP has a zero star, I would have given Airfare.com ZERO star. The worst, rudest, customer service! I was re-routed from Kayak.com to Airfare.com. Purchased a ticket LA - Italy on Lufthansa for $1500 for Xmas. Had to change our dates a week before departure. Airfare.com will hold a gun to your head and give you a choice of a) pay them $550 to change the dates or b) they will not refund. I had no choice but to pay $550. The reason they give you: they gave you the most discounted price to justify the $550 change fee. Guess what, I looked on the actual Lufthansa page and it costs $880 to fly on the new date! The worst customer service in the world! Avoid this site like a plague! read more

Worst customer service, they've upto now failed to give me a refund they refer me to southwest yet it's Airfare Experts that booked my flight.. so unprofessional and un bothered.. read more

I had to cancel a last minute International flight and was thinking that my airline ticket would be a total loss. I called airfare.com and a knowledgeable customer service rep told me if I paid a cancellation fee of of approx 1/2 of my original ticket price, I would receive a refund for the ticket within 6 weeks. I was reluctant, but proceeded with paying the cancellation fee. In less than a week, I received a credit for the ticket price! Overall, I was very impressed with my interaction with this business. read more

THE WORST customer service. Representative was completely rude, hard to understand, and unwilling to help. Their site is unable to show both last names separately as they were entered when purchasing ticket, and jammed them together with lower case making names unreadable and causing a potential issue with airport security. I picked my purchase through Kayak, and somehow got routed to this crappy business. I am glad I called right away, and cancelled the purchase right away. HORRIBLE experience. read more

I wish I could give them "zero" stars. DO NOT BUY TICKETS FROM THESE GUYS. These are highly restricted tickets. Any changes you make are very expensive. If you need to change a flight for any reason there is a HUGE change fee. The airline will not deal with you directly. Any changes HAVE to be made with airline.com. Don't make a mistake. Avoid this site. read more

I had to add this company so that others don't have to go through the experience I did with them! I also should've googled them, and I would've found that they have 145 consumer reports complaints! http://www.consumeraffairs.com/travel/airfare_dot_com.html I never buy from a discount website like this. I mean, I have used Travelocity or a company that is more reputable. I have learned my lesson and will NEVER use an online discount airline service again! Anyhow, I had originally purchased plane tickets to fly to Tel Aviv via British Airways for 10 day over Thanksgiving. Generally, when I plan these trips, I don't plan on changing or canceling so I was confident that I wouldn't have to do any that. That is why I went with Airfare.com. I did read their site and they said NO refunds whatsoever. Unfortunately, due to medical circumstances beyond our control, I did have to change the dates of the trip...and that is when everything started! I checked back to the site to read all the "legalese". Anyhow, I saw that you can change the flights but they will charge you something like $350 to make the change. I did the math and decided that you know what, it would be cheaper than just foregoing the $800 that was the original ticket. Then purchase brand new tickets from somewhere else that were going to be around $1200 now since I've changed the travel date to more of the prime travel season for Tel Aviv. I contacted them and was prepared to do battle bc it said all over the site that you can't get a refund. I thought I still had a good chance since I'm looking to do an exchange. Also, in another part of the site (that was not part of the agreement that you click to agree to) said that there are no exchanges or refunds on British Airways tickets and another airline that I can't remember). Anyhow, I called the customer service line, and was told to email them instead. I was like then what is the purpose of the customer service line?! Anyhow, I email them, they do respond quickly. Someone gets on the line and gets me a new flight and explains there are no refunds...but since I am SUCH a good customer, he will do the exchange for me for the fee of $350. I said fine let's go with it. I had checked their site beforehand and told them exactly which flight and airline I wanted to go on. They were not able to find that flight for some reason so they booked me thru another airline. It was an ALL day affair at this point, and I am at work. In any case, everything is done. He said that the refund is definitely coming to me, but it should take 2 weeks. (at this point it has been 1 week and I have not seen the credit) So they charge me the additional $1,000 something on my new tickets. I'm thinking wow, ok...this is actually been ok so far. I guess I came out pretty ok in that ordeal since I didn't anticipate on having to change my flight. What got me to this point is that ,although it was an ordeal to change my flight, although I had to pay a ridiculous change fee of $350 (or something like that), although the site is super confusing and the customer service was ok...not the best, but it got me through this...and I was fine up to this point. It is the additional $100 AGENT FEE that I was not told about at any point. It was not in the legalese that was on the website, which is also different in different parts of the website. It was not mentioned at all during the all day back and forth I had to deal with when I was trying to change my flights. It was not mentioned or stated in any of the receipts that were emailed to me. I saw the $100 pending on my credit card, and thought it was one of those holds that will drop off. But nope, it came through and it said AGENT FEE. I would recommend this airline if you don't plan on having any changes to your flight plan. Again, my friend didn't plan on having a medical emergency where we couldn't travel on our original date. But other than that, all the time that was wasted, the ordeal, and now the hidden $100 fee on top of taking $350 for NOTHING, I would NEVER use this company ever again. Lastly, the customer agents were SUPER hard to understand. I literally agreed to everything bc I had NO idea what they are talking about. I ended up having to email them everything, and they had to email me everything bc they couldn't understand ENGLISH and I couldn't understand them. They couldn't even understand when I was trying to give them my credit card info over the phone! I had to email them the info. Shouldn't you at least be able to understand and jot down credit card numbers when you're job is to get them over the phone?! I honestly thought that this call center was outsourced until I realized that they are based out of DC. I guess that doesn't mean that their call center was still outsourced...? Anyhow, I digress, my point is: Stay away! If the 145 consumer complaints don't convince you, then I hope my little rant/review helped! read more

Don't ever, ever, ever book with airfare.com. If kayak ever tries to redirect you to book through airfare.com and you are tempted to go for it to save $20, please close your browser window, power off your computer, and lock your computer inside of an old trunk from your attic with a sturdy, industrial strength padlock. Then take the key to the padlock and melt it down, before you bury the trunk at least 15 feet deep in your backyard. Never, ever, ever dig it up again. You will need to buy a new computer, but that is better than ever having to deal with or speak to anyone who works for airfare.com. They are like a parody of a sham ticket reseller. read more

I have to share a positive experience since my trip went off just fine. Today I'm finishing a trip to China booked through Airfare.com. The itinerary included 4 different airlines along the way and 8 total segments. After I purchased the ticket I started reading the horrible reviews and just felt sick to my stomach. However, everything worked fine for me and the price was great. read more

Just confirming all the other bad reviews. The change fees are exorbitant, but at least they do let you know about that in advance. The reasons for the two stars are: 1. The phone support is useless. Only call if you take a special pleasure in talking with customer "service" representatives who don't know anything and then make you promises in broken English that they never follow through on. However, the EMAIL support does seem to be pretty efficient and well-informed, so stick with that. 2. I inquired about a change (using email) and they said they would do it for the advertised $350, but also tacked on a $100 "fare change". Unfortunately for them, I checked myself on the two fares on the airline web site, and the new fare was actually lower than the old fare. So they are just squeezing in an extra $100 profit (which also explains why it is such a nice round number). I don't take well to being lied to, but if you like that sort of stuff you will like them. If you find a really great fare and you're sure you won't change your ticket (or you can just abandon the ticket), it's probably OK, but I won't use them again. read more

These people are a total scam. They just yelled at me and hung up the phone when I called to request a flight change. South African Airways told me the change would be no problem and only a $250 charge and they are trying to charge me substantially more money but wont even agree to it. They said instead I should forfeit my ticket and buy a new one directly from the airline. ... Which makes no sense because my flight is still a week away. Why in the World would I forfeit my ticket. KAYAK. com needs to severe this relationship with AIRFARE.com ASAP. read more

I wish I could give them negative stars. Sincerely the worst experience I have ever had booking a flight. The same thing happened to me that another commenter mentioned. When trying to change my flight, i understood and accepted the 350$ per ticket change fee, but was shocked when airfare.com came back saying they would need an additional 150$ per ticket to make up for the difference in fare. I originally paid 1220$ per ticket, and the "full fare" price on Air Berlin's website has been holding strong at 1187$ all day. When I called their excuse for a call service I was quoted at 1370$ for the "full fare" price. But god help them if they could explain where that number was coming from. This is clearly how they're making their money. With outright lies, deception, and confusion. This is a fraudulent company and I will be reporting them for their illegal operation. It makes me sick to think I fell for this scam. Truly embodies the saying "you get what you pay for." Whatever discount they offer is just not worth the bs. STAY AWAY! read more

I wanted to write this review to give some other people some comfort if they have purchased through Airfare. I purchased my flight to Europe through Kayak, like I have done many times before, and didn't think anything suspicious about Airfare. I became very nervous when I read the negative reviews a few days after I purchased my ticket. I panicked when the confirmation number they sent me did not work on the airline's website. I called Airfare and after a few minutes was speaking to an actual person. I told him my situation and he asked for the confirmation number. I gave him the Airfare confirmation number and he told me my flight has already been booked. He gave me the airline's confirmation number and I entered it into the airline's website with him still on the phone. The airline's website showed the correct information for the flight I had purchased. After speaking with the Airfare representative, I called the airline directly to confirm the details of my flight. I did this several more times before the actual flight. I was uneasy about the situation until I was sitting in the plane, but thankfully everything worked out in the end. Many of the negative experiences people have fall into 2 categories. The first is when Airfare does not charge you shortly after your purchase. The way Airfare makes its money is by taking customer payments and purchasing tickets directly from the airline at a cheaper price. Unfortunately, this means if you pay Airfare to purchase a ticket, they might try to book a different flight than the one you see on Kayak. It seems like a dishonest business practice for someone to pay for an advertized flight on Kayak, then Airfare books them on a different flight, often with a huge layover. When Airfare does this, they only place a small charge on your card, instead of the full amount. The second negative experience is when people try to cancel or make changes to the flight plan. However, if you are charged the full amount shortly after the purchase, then your flight should be properly booked. Would I use them again? No. My recommendation is to look for flights through Kayak, then go to the airline's website and purchase from them directly. Even if it costs a little more, it's not worth the risk or hassle to purchase from Airfare. If you've already purchased your ticket, call Airfare to get the airline's confirmation number (not Airfare's confirmation number) and contact the airline to make sure it is correct. read more

I booked a flight with airfare.com (actually through kayak who sent it to airfare) for my wife to travel to South Africa to see her family. I sent an email request for a change to the flight, they replied that the change would be $970, more than the cost of the original flight. I declined that and asked for another change quote for a different day, hoping it would be less. I did not hear back from them. After 5 days I called. Someone said I needed to wait and I would hear back soon. After 8 days I called again, same response. After 2 weeks I called again. This time I found myself with a very rude customer service person who said I need to email the request again. I did as asked. My new price for a change, $1280. I asked if he could look at other dates to try and reduce the cost. He told me I had to submit email requests for each one. I told him I wanted to speak with a manager. He told me he was the manager, and I couldn't speak with anyone else. Then this person began to yell at me, that I had thirty minutes to take the new fare and that he might just cancel the tickets that we already had booked if I didn't take one of the changes he offered. I've never been treated so terribly. read more

I hate airfare.com. Not only is their customer service terrible, I feel like they offer bad customer service on purpose, so as to discourage you from trying to make any changes or actually ask for help from them. Beside the fact that they do not offer the 24 hour cancellation on tickets, they also charge you a full fee for flight change, and charge you to change the name of the ticket. Before they charge you, they try to push you off to the airline of the ticket, even though they know (and you know they know, they're probably laughing about it when you hang up the phone) that the airline is going to tell you any changes are at the discretion of the booking agent. After not being able to cancel the ticket or change the dates, we settled on changing the name of the ticket to someone else. Besides paying a fee, the confirmation email I received stated that the name change was made from my married name to maiden name, keeping my first name. We asked for the change to be made in my husbands name. When I went to the website to check, it says the passenger is my name (married, as when we bought the ticket), the traveler is my husband, but that we made the change to my maiden name. The only response I received is "whatever we approved was sent to the airline, you do not have to worry." I love traveling, we buy flights all of the time, from all different sources. This has been my worst travel purchase experience, and worst customer service experience ever. read more

Can Anonymous please shut this awful predatory business down and save every innocent customer the terrible experience of wasting money and time with this business??? I was looking at flights, and booked a flight through kayak/airfare.com and was then informed that they could not process my payment (no fault on my end) and that my transaction would be canceled. I then made other plans, and airfare.com ended up just charging me anyway, despite telling me otherwise. To make matters worse, I received no communication from airfare.com and only found out when looking at my bank statement. Their customer service is slow, ineffectual, and basically just serves to extract more money out of customers. DO. NOT. USE. AIRFARE.COM!!!!!! DO. NOT. USE. AIRFARE.COM!!!!!! DO. NOT. USE. AIRFARE.COM!!!!!! DO. NOT. USE. AIRFARE.COM!!!!!! DO. NOT. USE. AIRFARE.COM!!!!!! read more

So I booked a flight through kayak.com. Normally I use them just to book through all the sites they link to but this time I noticed that I could book directly through kayak.com (there was a link with a price that literally said Kayak.com). But guess what, when you complete your order you get a very strange looking email from airfare.com. Kayak actually had you purchase your ticket through them and they totally hide this fact. It is downright fraudulent. And good luck calling kayak. When you do they essentially have a voicemail message that says that do not have customer support because they are no actually a travel agency, EVEN though they fraudulently claim to be on their own website (by listing themselves as an option to buy your ticket. I was able to immediately cancel my ticket by calling airfare.com which is why I gave them two stars instead of one. But the whole sketchy scenario that led to my ticket purchase makes me not trust this company or kayak.com. I would avoid them both! read more

If I could give negative stars I would! They do not even deserve one star! So I booked my flight like 5 months in advance. They have already changed my flights 3 times! I was so pissed! People booked flights on certain dates for a reason. You can't just change people's flights because you gave some lame reason about flights being cancelled. I had to rearrange my stay and travel to and from my destination, and my work schedule. They were also going to charge me extra fees because I asked if I could arrive back one day early because they changed my flight. It was very frustrating and stressful for me to have to deal with all this BS &*%**()&))&_. This whole back and forth flight change thing added unnecessary stress to my life! DO NOT BOOK WITH THEM OR THEY WILL F*CK YOU OVER WITH YOUR FLIGHT! Airfare sucks as a company. I would not ever EVER book any flights from them again! Terrible service! I wish I had read the Yelp reviews before I booked my flights with Airfare... read more

Do NOT use wwwAirFare.com! Do NOT use wwwAirFare.com! Do NOT use wwwAirFare.com! This booking agency has shady written all over it. They lure you in by offering a lower rate upon booking through kayak.com. Customer service is rude and very unprofessional and out sourced to India. I was yelled at and hung up on after requesting to cancel my flight within 24hrs of booking. I called back after being hung up on and threatened to report to BBB and file credit card fraud. They said they would cancel my flight immediately. I got a confirmation email but I have a feeling this isn't the last time I have to deal with them based on other yelp reviews. I read reviews that they use customers credit cards for money laundering activities. INSANE It's also crazy that Kayak.com affiliates themselves with these crooks. WTF Kayak?? Cut these guys from your program! read more

My fiancé and I had a horrible experience with Airfare.com. We booked a flight with Qatar Airways to Kathmandu and were scheduled to leave about a month after the terrible earthquake. I contacted Qatar Airways who said no problem on canceling our flights as this was the policy for all airlines following the emergency situation in Nepal. However, I would have to go through Airfare.com to process the cancellation request. Airfare.com claimed they would have to charge us $200 as a "processing fee" in order to process the cancellation. When I told the customer service rep this was ludicrous since the airline was fully refunding the cost, they got very defensive and said this was standard policy. I then asked to speak to a manager and was passed around to several equally unhelpful individuals before finally speaking to someone who seemed to have any customer service training. After five days of fighting, I was able to negotiate the "processing fee" down to $50 for each of us, which still angers me. Had we booked directly through Qatar Airways we would have received a full refund and been able to cancel on the first phone call. Buyer beware: avoid Airfare.com! Best recommendation I can give is to book directly with the airline and avoid third party companies like this who will just try to nickel and dime you. I'm kicking myself that I didn't follow that advice. read more

This company engages in mild money laundering, seriously. I bought an international ticket through kayak, which led to them. The ticket was about $1,000 (base fare of $900/fees & taxes 100). After a day, they refunded me the $1,000. I started noticing a multitude of transactions on my account over the next few days. Fist one was $850 and second $182, two separate transactions. Then they refunded that. All without my knowledge. Third one was $780 and fourth $237. two separate transactions. Such a coincidence that the flight prices had dropped to those exact rates as the days went by. They were using my $1,000 to buy CHEAPER tickets and then give themselves a BIGGER commission. And then continuously refunding/charging me every time they would find cheaper tickets. I bought my ticket on the contingency of a base fare of $900. and $100 in fees/taxes. I am disgusted by this conduct. Of course the agents on the phone can't explain anything as this company is literally outsourcing people in India for $2/hour to answer the phones. They are rude, unprofessional and talk over you. I was very tempted to block my card after this but my flight is 2 days away. However, you can bet if they keep doing this, I will seriously consider doing so!! read more