My husband and I just visited this store. The older gentleman who "helped" us only asked for my…read morehusband's name and interrupted me multiple times. He never introduced himself. We both left with a very unpleasant feeling since we were looking for a moderately priced fireplace, not the "Mercedes" model. Our interaction occurred after we listened to this same person's condescending conversation with an older woman who was looking to have her fireplace serviced. We won't be back.

Its refreshing to work with a company that is responsive. I didn't have to reach out to them, they…read morecontacted me. They set up a time for repairs, called before arriving, wore a mask, took off their shoes, answered questions and gave me confidence in the work that was completed. Tony is friendly and willing to provide the type of service that is far too often left out of business these days. I highly recommend going with Twin City Fireplace for your fireplace work. Thanks so much Tony!

Great selection of gas & electric inserts. Very knowledgeable but you have to contract with…read moreelectrician or gas installer if the project is not a simple replacement. Bid for insert & install was competitive but the extras are what really made the project unmanageable & unaffordable.

Converted my wood-burning fireplace to gas. They did a nice job installing it and took care of…read morecontacting the city to do the inspection. I love the fireplace and their price was the lowest of the three places I shopped. One downside is that the face panel did not arrive with the rest of the unit. They were able to install it anyway, so the fireplace is up and running, but I have to wait until the face panel arrives from the supplier to complete the job. That may be a supply-chain issue, but I'm not sure.

We moved into a new home with two fireplaces that didn't work. We knew we wanted to get them…read moreoperational so I searched around before settling on SafeHome. Everything about our experience was top notch. They responded to my online inquiry within a few hours, and had someone ready to be at my house within the same week. Zach was super friendly and prompt! He got everything up and running in no time, explained the issue clearly, and gave us some tips on using our newly operational fireplaces. Value/price was appropriate and, while I hope I don't need to call them again any time soon, will definitely be using SafeHome for any future fireplace issues!

Here to say that if you are in need of chimney cleaning, fireplace repair, removal of existing or…read morereplacement of fireplace- SafeHome LLC is the company to contact! Zach was not only was super responsive, knowledgeable, extremely professional, but most of all, honest. Their pricing is competitive. Their not here to sell you or provide service you don't need. SarHome is in the business to keep long lasting clients and build trust. I highly Reccomend what great work they do.

Pete's Fireplace Service is outstanding! Pete was great to work with, communicating clearly and…read moreeven managing to squeeze me in during a very busy season. He listened carefully to our fireplace issues, offered honest and thorough solutions, and fixed a serious error a previous company had missed, which gives our family great peace of mind. Not only did he complete the full service inspection and all repairs quickly and expertly, but he also painted our dingy fireplace, making it look brand new--all in about an hour! His fair pricing and commitment to quality as a local business owner are unmatched; I highly recommend his service, which is absolutely worth the wait.

100% recommend. Pete was easy to schedule and honest with pricing. He wasn't looking to run up the…read morebill but troubleshot the problem taking cost into consideration. 6 months later when winter came around the fireplace wouldn't start. I texted Pete and he gave some over the phone ideas to get it going again. Hopefully, I never need to have the fireplace fixed again but if I do he is the only one I am calling.

This install was PRO! Didn't take any pictures of the old one but we love our new Fireplace…read more Heated the whole house when the furnace crapped out. Would recommend these guys for sure.

The Fireplace Guys have worked at our Lake Elmo home twice now. They turned two 60's era fireplaces…read moreinto total works of art by resurfacing the original brick with beautiful stone. This is a labor intensive, potentially messy process that they handled with complete professionalism, care and creativity. We could not be happier with the whole process. Nick, Taylor, Max and Jake are the guys you want to work on your house, I wish all contractors operated like these guys .

We purchased a wood burning insert for our fireplace. Adam talked us through all the options and…read morehelped us select one that worked well for our space. Installation was done carefully. Love the heat that is now going in the room instead of up the chimney. We have another fireplace and when we redo that room, will certainly be back for another.

My frustration in trying to make an appointment with Woodland Stoves, along with other incidents,…read morehas prompted me to express myself in hopes that management might reflect on this feedback and revisit certain business practices. I will try to be objective. 1) Purchased a wood stove from them 8 years ago. It was difficult to get the attention of anybody working there, but eventually we were helped. 2) Purchased a hearth pad at the same time. The design was wrong upon delivery - too late to change. 3) Installation by them was okay. Employees were patient, efficient and friendly. They had, however, initially positioned the hearth pad the wrong way. My wife, who was present, corrected them, but they had already drilled the hole for the stovepipe in the ceiling, so things were a little off. I can live with it. Clean up was great. 4) We also hired Woodland Stoves to service our wood stove every two years. Scheduling was a bit difficult, but the wait was no more than two months, and things were done rather efficiently. 5) Having Woodland Stoves change out the hearth pad was marked by poor or no communication on their part. I had the feeling that they were not very invested in helping me with this, and when the error in communication came to light, the exchange turned sour. Frustrating. 6) Day of installation of the new hearth pad - and cleaning - was great. Workers were again kind and thorough. 7) This summer I have tried to schedule an appointment for a routine service. There is an online form one can fill out and submit. One can also call and have information taken from you. For some reason, my attempts to get an appointment have gotten nowhere. I filled out the online form twice and called once. Supposedly, this only puts you in a QUEUE for the scheduler. After three weeks, I have not been contacted, neither via email nor by phone. There is no mention made via phone conversation or online of a suggested timeline for a simple response. This has been beyond frustrating. At the very least, service representatives should make some mention of when to receive notification. I feel that my request has been buried, forgotten or ignored, and this has prompted me to finally take my business elsewhere. Three attempts - and three weeks - is beyond acceptable. I was never even contacted by them with a suggested date for the cleaning. I submitted an online request with another company and got a personal response within 24 hours. To me, this speaks volumes of a company's actual service, and I look forward to doing business with them. Woodland Stoves - I really, really tried.....

Unbelievably rude- first off you wait on hold far too long to schedule. Then they don't mention or…read moreremind you to keep the fireplace off for several hours, so I had to reschedule but luckily the tech was nice and gave me a 2 hour window instead of the 5 hour window you get when calling. Unfortunately day of the reschedule I'm sick and don't want to subject the tech (only nice efficient person at this company) to my cold. I call the main line and am rudely spoken to by Leander- I asked if the tech could contact me to schedule a shorter window when I'm not sick and he went off on me that's impossible. So I'm sick being yelled at.... Every time I've dealt with customer service it's nothing but long waits and rudeness. Find another company they're awful

Scheduled an in home visit to review my needs but they never showed up. A rep called about three…read moreweeks prior to the scheduled visit and I described what I wanted. He said he'd meet with me before the scheduled visit and that was the last I heard until they emailed me 2 days prior to the home visit to remind me.

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

We replaced an old wooden fireplace with a gas unit…read more Frankly, it was major surgery for removal, framing , electrical, gas issues. Mary Miller held our hand the whole time and it turned out great!! Would work with them again. Brian C.

I built a new home and purchased a gas fireplace from Fireside Hearth & Home. The fireplace worked…read morebeautifully until 2 years later I had Fireside's service team come to my home to clean the fireplace. Ever since they perform this recommended service, light is emitting around the enclosure and looks horrible. After 6 months and numerous visits from their service team, they have not been able to resolve the issue and have no sense of urgency to resolve the issue. I do not recommend buying anything from Fireside Hearth & Home.

Joel and his crew did an awesome job! He took our simple backyard and turned it into the patio…read moreretreat we'd been hoping for. Super easy to work with, the results look amazing, and we'd happily recommend them to friends and neighbors."

English Stone is one of those rare companies that strives to exceed your expectations. In order to…read moresupport this statement let's talk about the four Ps. Project: We had an ugly, weed infested rock garden on a hill adjacent to the back of our home with a rotted and leaning retaining wall ready to collapse. The hill area needed leveling and reshaping, then weed barrier, rocks, and shrubs planted. The retaining wall is now made of interlocking stones and is completely level. We also added a circular yard stone patio with a stone fire pit and grill in the center. Our backyard now has an old English stone flare and is very classy. People: Joel met with us initially and followed through with us and the workers until the end. He has a very positive energy, is passionate about his company's products and services, but not pushy to the customer. He had great ideas for our project and actually did more for us than what was expected. The workers were skilled craftsmen, second to none, with great experience and great attitudes. I would not hesitate recommending them to work their trade even at the Governor's mansion. Pricing: This part surprised us as we thought the project would cost more than it actually did. Process:T he work was consistent, starting sooner than we hoped, and was constant to completion with every detail addressed. After the new grass has grown in, we will be adding pictures. This is a dream come true for us, and we want this review to help you find your own miracle with English Stone.